ASIANA AIRLINES INC. Avaliações 

Shocking customer service and completely incompetent handling of flight changes. My return flight was altered with no solution provided, leaving me to sort out how to get home myself. The change notification email couldn’t even be replied to, and customer service is only reachable during limited working hours.

Despite clearly requesting to be rebooked on the same flights as my travelling companions, I was moved to a different day without my consent, disrupting my plans and accommodation. When I called to correct their mistake, I was spoken over, accused of lying, and treated in a dismissive and condescending manner.

This airline shows zero accountability, poor communication, and a complete lack of respect for customers. I will not be flying with them again and strongly advise others to avoid.

Never book with asiana airlines!
This has been the most infuriating company we've ever had to deal with, along with justfly. We have spent WEEKS trying to get a solution with justfly and asiana airlines and both customer service teams have been ridiculously unhelpful. We have been told from justfly to call the airlines, we call asiana airlines, they say to talk to justfly, we talk to justfly, they tell us to call asiana airlines.. etc over and over and over again we have been playing phone tag with justfly and asiana airlines about 6 different times, hopping back and forth only to be told to call the other company. Its getting absurd and so infuriating that they act like nothing can be done! Especially Asiana airlines! They have rejected my medical exemption letter with no explanation.
I had an accident that required immediate medical intervention and surgery and I have a letter from my surgeon detailing strict guidelines of no travel whatsoever and asiana airlines refuses to give us any ounce of help regarding our situation.
Everytime we have spoken to someone from asiana airlines they say "sorry we cant do anything" which is not the case, you can do way more than justfly and this company has given us no guidance at all on what we need to do when we talk to justfly. They say they're helpless then hang up on you.
We have tried so hard to be patient in this situation but we are at a breaking point when dealing with this company that clearly doesn't care at all about their quality of service or customer care.
I'm not one to leave reviews usually but we don't know what to do at this point because now were out $1800 for an unforseen circumstance and won't be able to afford to book our honeymoon again when I'm recovered from surgery. Even when we can afford to book any sort of travel after paying for the medical bills, we are never booking with justfly or asiana airlines ever again! Stay away from them! Never give them your money because all they want is to take it and act like they have no authority over giving a refund for your flight ticket when you have a serious medical condition and can no longer travel.

Awful experience with Asiana - they have no proper ground support at Heathrow and it is near impossible to speak to anyone in English at their overseas offices. Suggest you avoid them and fly with someone else

Trying to order a special meal seems impossible. They removed the option from the website and you have to call a number which sends you back to the website. I tried to talk to an operator but nobody is ever available. I guess I have to bring my own snacks for the next 12-hour flight.

I do not recommend them at all. We had an emergency surgery in the family and informed the airline six weeks before the flight. We provided every document they requested, including letters from our GP and the hospital.

Their Australian office refused to speak with us because the ticket was purchased online for a Seoul–Tokyo route. This meant we had to call South Korea every time, wait on hold for nearly an hour, and repeat the situation over and over.

Despite clear medical advice stating I was not cleared to fly, they still made excuses. In the end, they refunded less than twenty percent of the fare.

For us, it is never ever again.

Wunder mich ehrlich gesagt, dass hier so viele negative BEwertungen sind. Ich bin schon öfters mit Asiana geflogen, vor kurzem erst nach China und hatte keine Probleme. Im Flugzeug alles in Ordnung, genug Beinfreiheit etc.
Es gibt wirklich schlechteres, aber natürlich auch besseres. Der Preis passt aber.

I booked an Asiana flight from Osaka to San Francisco many months ago at a favorable fare. Now, a few weeks before my trip, Asiana notified me that there has been a schedule change. My connection in Seoul is now impossible. They gave me a choice of a refund or an earlier flight to Seoul which would require an 8 hour layover. They would not book me on another airline, although there are much better connections available. If I take the refund, I will have to pay 3 times as much for another flight. I could have done better several months ago when I reserved Asiana but Asiana has robbed me of that possibility. I booked through American Express travel and they can't even reach Asiana. What a poor excuse for an airline. I will file complaints with the FAA and other agencies.

Abbiamo scelto Asiana perché su Booking aveva dei prezzi competitivi, ma è stata la peggior scelta che potessimo fare. Abbiamo un volo da Tokyo a Roma domani, acquistato quasi un anno fa, con i posti scelti e pagati a priori, e adesso ci hanno assegnato 4 posti sparsi qua e la, tutti scomodissimi. Asiana dice che è colpa di Booking, Booking dice che è colpa di Asiana e intanto domani ci aspetta il peggior volo della nostra vita. Anche pagato a caro prezzo. Uno schifo, mai più acquisterò voli da booking!!!!

Asiana offers "coupons" for becoming a member and then booking on their website. Catch: 1) you cannot sign up to be a member more than 180 days before your flight 2)prices went from $476 to$668 overnight at the 180 day mark 3) their website (at least using a MAC) does not allow you to actually use the coupons, nor will it allow you to pay with a US credit card. Hours and several calls later, ended up booking on Travelocity at higher price.

Flug wurde Monate nach der Buchung verschoben - um 24 Stunden nach hinten! Dadurch Zusatzkosten wegen zusätzlicher Übernachtung und Streß mit dem Arbeitgeber. Wenige Tage vor dem Abflug dann noch eine weitere Verschiebung um eine halbe Stunde nach hinten, was den Anschlussflug sehr stressig machte. Das Flugzeug wurde kurzfristig geändert, dadurch waren die reservierten Sitzplätze aufgrund der anderen Bestuhlung hinfällig. Durfte dann 13 Stunden auf einem grausamen Platz sitzen. Keine Mail mit dem Hinweis, dass der Check-In geöffnet ist. An Bord ständig (!!) sinnlose Durchsagen, selbst bei minimalsten (!!!), kaum spürbaren Luftbewegungen, wurde man umständlich über Bordmikrofon aufgefordert, sich hinzusetzen. Schlafen ist so vollkommen unmöglich. Bordprogramm mit wenig Auswahl und langweilig. Es gab keine Durchgänge mit Getränken (außer bei den 2 Mahlzeiten) und auch keine Mitteilung, wo man welche bekommen könnte (bei einem 13 Stunden-Flug). Alles in allem in vielerlei Beziehung sehr schlecht!

Absolutely horrific experience buying flight ticket. Worst website that I have seen in my whole life. Had to repeat the transaction at least 5 times. Something always broke down. Terrible terrible terrible.

No vegetarian option. Couldn’t order one. Couldn’t eat anything.

I travelled with Asiana Airlines at the beginning of July from Tokyo to London via Seoul. It was a good price with I think a 2hr30 layover which I was happy with. I booked it in January however come February my flight times were changed to give me a 40min, later updated to 50min, layover. This is where my problems started. I did not feel that was enough, I didn't want the added stress, especially as the next London flight with Asiana was 24hrs later. Contacting them was a nightmare, their UK line does not work, it just goes to voicemail, I called at all different times of the day with no luck. After 40mins on hold I got through to the US line only to be told after we discussed it for 20 mins that she couldn't do anything as the flight doesn't go to the US. Not sure why she couldn't tell me that when the call started. I tried calling the Japanese and Korean number multiple times too but despite selecting the English speaker option I never got through to an English speaker. My Japanese is unfortunately not good enough to deal with changing flights.
I filled out the form saying I wanted to cancel the flight or was open to changing the flight to one that had an 8hr layover.
This took many back and forth forms as you are unable to just reply to the email you have to complete the form every time. They kept insisting that 50mins was enough and implied I was being dramatic. Yet they never confirmed what would happen if I did miss my flight. They also never addressed the UK number not working. I finally got it changed to flying from Tokyo HND (rather than NRT) with an 8hr layover in Incheon instead.
The flights themselves were fine, exactly what I expected for the price I paid. The staff were lovely, the seats were fine and I didn't really use the entertainment so won't comment on that. The food other passengers had looked really tasty though my low lactose meal has never been near seasoning.
I will say that it took over 1hr30 to get from the plane and through security so I'm glad I did get it changed to the longer layover.
I don't think I'd fly with them again unless there were no other options.

5 Stars for Flight Operation - Deserve the title of Skytrax 5 stars airlines. Excellent food (even for economy class), fairly spacious seats, good attention from cabin crews and punctual flights.

When things go as planned.

Here are the caveats: -
1. as common in most non-English native airlines in the East Asia, customer services could be more restrictive and slow to non-Korean customers outside Korea - it took me weeks to resolve the issue to register other Star Alliance frequent flyer club numbers.
2. as common in Korean or Japanese airlines the company systems are rigid so they are slow and irresponsive to event or crisis falling outside their playbook. The frontline simply does not have sufficient delegation to deal with situations (and you will see them trying to contact their HQ which is either unreachable or outside business hours).

Wow,

A truly shocking experience with your airline.

Firsty, sought to book Business Class Japan to London. Looked good, price great. Using skyscanner.

Went to Asiana Website, here are the issues. One - Tried to register to join the club, it simply does not work. No email to confirm etc. No Club equals no chance to have a discount on flight or duty free buy's. Two - Went to book a flight, can only pay in KRW or JPY, wow.

Came here, lots of personal data needed, way over the normal limit. SHOCKING.

Here reporting to you, same thing happens, no email so cannot send this note in customer service, again requires so much personal info and does not complete email verify. LOL what a joke. Let me try and email CEO direct. I would want to know if my airline sucks.

Awful experience. It was my first time taking Asiana from Los Angeles to Manila with a layover in Korea Incheon airport. I never check in mine and my husband's meds since I don't want to risk losing them if my luggage gets misplaced so I hand carried them and brought 1 change of clothes each and documents in our carry on. We were below weight limit for carry on, including our personal items, verified at check in at LAX. During our layover in Korea we bought a couple items at duty free that was put in clear, sealed bags and we were assured was ok. Nobody said anything at boarding,but when I was about to enter the aircraft the flight attendant refused to let me board with the duty free items,insisting I check in my carry on with medications. I explained that I cannot do this, our checked in luggage was also under weight limits so I could have put it there if I wanted to,but this trip was month long and I did not want to lose our meds. I was forced to open my carry on at the side of the line with people looking on to out the duty free items inside the bag. Even the flight attendant lady was surprised that the carry on can accommodate the items. I could have put it in while waiting if I knew that bringing the sealed shopping bags from the duty free shops were not allowed. We travel quite extensively and have never had this issue. She was just extremely rude and inconsiderate. I complained to Asiana but they just gave me the weight limit list- I was Below the weight limit, that was not the issue. It was the attitude of the flight attendant and lack of communication. Also they need to let duty free employees know that shopping is not allowed if it is not.

Took business class from Seattle to Seoul 28th April (Monday) Seattle time. They were forcefully polite at best. I was sitting upright with my legs folded and the flight attendant roughly pull the meal table down and knocked me. She didn’t even flinch or even apologise. I had to adjust myself to accommodate her. Throughout the flight, you can see that they were very polite and showcase exemplary service if you are Korean but if you are not, they are short, stand off ish and just rude. Even impatient if you took a bit longer to look at the menu. Worse business class I have ever experienced.

Racist airline don't board it if you're a person of color, I sat next to a racist passenger and the airline attendant asked me to move to accommodate the racist passenger in which I didn't.

Evry thing was fine just got problem to contact asiana airlines customer service number we can not reach you after business hours in USA many flights have last minute changes and some time we are out of USA so can't call in morning time to you because of your toll free number doesn't work so try to open your call center 24*7 it's good for everyone ,otherwise everything is perfect on your airlines

We experience the same issue: got a notification that our Seoul-London flight had been changed to 2 hours EARLIER...causing a problem with our connecting Osaka-Seoul flight. I paid for Skype to make international calls to their customer service in South Korea. Spending half hour waiting and the line just got cut off. We bought the flight tickets directly from them. Shouldn't they also arrange a different flight of Osaka to Seoul for us? Isn't it a standard airline company service? We're feeling really helpless of the situation.