ASIANA AIRLINES INC. Avaliações 

reservation number for the flight is 60834786/6CZZ7Q .I'm reviewing them as seen the review below posted today too, with the same problem, basically the new itinerary sent moved the connecting flight earlier but then will arrive at a later time, increasing the total duration of trip for 3 hours. but worst than that is moving the earlier time 2 hours ahead meant that you will miss it since the initial flight will arrive later, how does that even happen? and then its the customer end to make sure our flights will connect, when you bought the ticket as one trip not as multiple tickets. very absurd. I tried contacting reservation centres in 3 countries, UK (where I am based), Korea, and even Japan, and cannot connect despite multiple tries. I think the UK one does not even work as I had tried from 9am-5pm. If anyone has any idea how to contact them please let us know by making a new comment here! Also if anyone from ASIANA is reading this, the reservation number for the flight is 60834786/6CZZ7Q . Please review and see how impossible that itinerary is.

Got a notification that my Seoul-London flight had been changed to 2 hours EARLIER but would arrive 50 minutes LATER (?). Therefore causing a problem with my connecting Tokyo-Seoul flight. Asiana's website gives 3 phone numbers for customer service / reservations in the UK. All of them simply ring out to an automated message saying the voicemailbox is already full. Chat function on their website says bot only - unable to handle live chat or email queries. Expedia customer care were helpful and tried, but said they got no reply by phone or email

My brand new checked suitcase was damaged during my trip with Asiana. From my perspective, the large rip was caused by something sharp that ran through my suitcase. I considered it was resulted from rough baggage handling by Asiana. I filed a compliant with them. They have denied my claim twice based on their policy that they won't replace or repair the damage because they expect this kind of damage with normal luggage handling. I disagree their assessment and decision.
Asiana is putting the full burden on its customers when Asiana is at fault. I was a new customer of Asiana and I will not fly Asiana again.

Kundenservice verweigert Namensänderung auf einem Ticket und beschreibt die Situation als nicht notwendig.
3 fehler im Vornamen sind laut Airline kein Problem - nun kann man mit diesem fehler jedoch keinen Sitzplatz reservieren oder Meilen erhalten. Auf Anfrage zur Änderung verweigert Asiana Deutschland die Bearbeitung trotz der oben genannten Probleme.

The air crew on board were lovely, but the ground handling both at Heathrow and in Seoul were awful. They couldn't have been worse. I will never willingly fly with them ever again. Truly terrible. We pay for the fare, and if thats the service they will provide, rather take my business else where. Truly a shame, as they crew on board were lovely!

Chère compagnie Asiana

Le 5 juillet 2023,nous nous sommes présentés (moi et ma femme)pour
L'enregistrement à CGD PARIS
Nous partions pour 2 mois au Cambodge
Votre responsable m'a dit que je devais avoir un visa de 2 mois
J'ai répondu qu'il n'existait pas
Que c'était un visa touristique avec la possibilité de le renouveler une fois
Il n'a rien voulu savoir
Je devais voir avec l'ambassade et l'agence de voyages
L'Embassade et à l'agence m'ont répondu que rien n'avait changé et qu'il était possible de prendre son visa à l'arrivée à Phnom penh
Asiana m'a répondu que je devais avoir un visa de 2 mois !!!
Chose étonnante nous sommes partis le lendemain (après avoir acheté de nouveaux billets et sans visa de 2 mois)avec la même compagnie

Asiana airlines n'a que faire de ses clients qui sont que des numéros (carte bleue)

Awful treatment of disabled passengers and hope I never have to travel with them again.

Broke my expensive suitcase, acknowledged it, but refused to repair/pay compensation! Then they made-up excuses, which are not valid! And all that with a business class flight! VERY DISHONEST!!! NEVER AGAIN!!!

I had 2 flights with Asiana. 1st from Osaka-Kansai to Seoul with a 1h20 layover and connection to Heathrow. The evening before I received an email from Asiana about the departure time change. The first flight would now leave 50 minutes later. I had a similar situation with Lufthansa and they offered zero assistance with the transfer and my luggage was delayed. However, Asiana managed to do it right. Upon check-in at the counter, I asked the airline agent what was going to happen with my connection in Seoul. She made a call and assured me that someone would be waiting for me in Seoul. She put a 'short connection' tag on my bag. Upon arrival to Seoul, one of the Asiana ground staff was waiting holding a piece of paper with my name and 2 other passengers. She just said: 'follow me' and quickly transferred us just in time for Heathrow flight boarding. I wasn't sure if my checked-in bag would be transferred because of the 40-minute connection time. When I landed at Heathrow, my bag was there! Asiana not only managed to handle a short connection but also had a very good service on board with better meals than competitors! Before my flight, I thought it would be 1 star but they deserve 5 stars for the effort. Lufthansa could learn a thing or two from them.

The website is slow and has too many bugs. The call center line is so quiet that you can't hear anything

cousin I just experienced Asiana Airlines Lax International Airpolt - Ho Chi Minh business class food Delicious flight attendants good service I only give 4 stars because flight Oz 201 Asiana Airlines Lax International AirPort flight journey is delay 57 minutes and does not have wi-Fi

The wait times to speak with an agent on the phone are incredibly long! Additionally, the fees to change the flight are excessively high and above average compared to other European airlines.

Uns wurde in einer Notsituation (plötzliche Erkrankung) zügig und sehr entgegenkommend geholfen. Wir hatten den Kontakt über die Internet-Reservierungsadresse der Airline in Deutschland, telefonisch war kein Kontakt möglich. Wir sind schon früher mit Asiana geflogen und waren sehr zufrieden. Asiana wird 'unsere' Fluglinie bleiben!

I’m absolutely devastated. We booked our flights to Japan with Asiana Airlines 11 months ago, via Booking dot com. Now 4 weeks from our holiday of a lifetime, the airline has changed its schedule and CANCELLED our flights only offering a refund. (Which has not been confirmed in full!) Their schedule change meant there was not enough time to make the connecting flight home. Despite running multiple flights on the route between Japan and London, we’re told there are no seats available for same dates. We were offered one flight 4 days later for an extra £600.
We’re now left frantically trying to find flights we can afford that work with our hotel bookings. It’s beyond stressful. My son is distraught with disappointment and now I’m not sure if we can go at all or if we’ll lose money. I will never book with Asiana Airlines again. AVOID!!!! AVOID!!!! AVOID!!!

Nous avons voyagé avec Asiana pour aller de Paris à Hanoï (une correspondance à Séoul) et avons été ravis de la compagnie. Le personnel à bord a été adorable, et j'avais pu sélectionner un repas spécial en amont des vols.
Seuls bémols : à l'aller mon compagnon et moi n'étions pas côte à côte mais j'ai pu demander au service commercial (bureau de Paris) de modifier ça pour le vol retour.

Something I just discovered today at the Asiana website: if you want to accrue miles, you need to open your account BEFORE you fly.
So, maybe we wlll be able to accrue the miles for the return trip.
This is something that ground staff COULD have made us aware of, or even assisted us with before flying.
Like many others, we had problems with Asiana staff on the ground, which I plan to recount in a future posting; but also like many others, we have praise for the on-board staff.

Excellent airline. They are efficient, staff are pleasant and helpful. They offer and exceptional service and choice of food. I travelled with them before and remain impressed with their outstanding service. Great choice if you're travelling around Asia.

Sydney airport staff very hard to deal with.

Very poor customer service. By accident the agent in Manila printed out an improper boarding pass referencing a flight to Anchorage leg, not the Incheon to Seattle flight we were queuing for. Standing in line at the gate in Incheon Asiana staff discovered the error, pulled my wife out of line and printed her a new boarding pass, then this Asiana dude told her she would have to be "last to board" because "she lost her ticket" -- an absolute lie. [even if she had lost the ticket, which she did not, why this last to board crap??] My wife came back into the line where I had saved her place; when it came time to get her ticket scanned the rude employee pulled her out of line and said she would have to be last because "she lost her ticket" -- repeating his lie. I got involved, raised my voice while he repeated his ridiculous lie, and demanded to speak to a supervisor, not this thug. The super must have finally realized the bungle her employee had gotten her into but, with no apology and after several minutes, we boarded the plane. My wife feels she was discriminated against (she is a filipina) by this agent and we will never fly Asiana again.

I flew with Asiana to Seoul, checking one bag on hold. The flight was long but without problems. However, when I arrived at Seoul airport and received my luggage, I realised that the casing of my bag was destroyed completely; It was as if someone was jumping up and down on to it.
I went at their service desk immediately, before passing customs and I explained the situation to their representative there. The first shock was that their representative was completely indifferent. They didn't offer an apology and at first she tried to convince me that there was no damage. I showed them that the handle was completely destroyed and you could actually bend(!!!) the case, but they remained evasive and rude, until I asked (always calmly) that their supervisor interfered. At that point they agreed to replace it in an angry and (even more) rude manner.

They then waved to me to the direction of some low quality cabin bags and TOLD me (not asked - told) in a shouting manner to choose. I remained polite and in a low voice, I explained in short sentences that the bags that they were showing were small, could not fit my things and that they were of inferior quality to the bag that was destroyed. At that point they really erupted. They started shouting that they couldn't give me a bigger bag and that I had to choose from what they were giving. I repeated calmly myself and I asked them not to shout. Nevertheless, they kept shouting at me and told me that if I didn't like the bags to claim from my travel insurance.
I told them that this wasn't appropriate as the destruction took place under Asiana's care and also that I needed a bag there and then, as the bag wouldn't go anywhere, being destroyed. They kept shouting at me, asking me to choose.
I have been traveling for 30 years all over the world but I have never felt intimidated like this in my life. I was a foreign country and I was treated in an unfriendly manner. I felt scared.
So, I took one of the bags and left.
I almost immediately filed a complaint with Asiana. In order to do that I had to employ some detective skills, as there is no web form and you can't submit a complaint through their call centre. So I had to navigate through their t&cs to find an email account where complaints could be send.
Not that the response was quick of course. It took them 12 days and three reminders to get a response, which was a simple apology. I am still waiting for a follow up, more than a month later.
My point is that, if you are to spend $1300 on a flight you would expect some respect. Clearly this is not the case with Asiana! They have no respect to their customers and the concept of "customer service" is unknown to them.