If there was less than 1 star I would give it. DO NOT purchase from this company. I purchased a dress to wear to my son's wedding plus an on special 5 piece mystery pack. Total cost $151. The d... Ver mais
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Veja o que dizem as avaliações
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Ver mais
A empresa respondeu
I made an order on Feb 16 and now is March 18 and it said awaiting shipping! I contacted customer service on march 7 and they said we will try to ship soon. 10 days later , still awaiting shipping!!
A empresa respondeu
I'd actually give this company less than 1 star. They don't provide tracking, they don't answer emails, I can't find a phone number to speak to a human. They email bogus updates and claim you reciev... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Informações de contato
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
2,0
Ruim
827 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered on March 11th 2024
I ordered on March 11th 2024, I tried tracking my order. Finally saw it, yesterday showed at post office, today there is no information. I just want my order. I have paid for it. If no response I want a full refund. it's not hard.
2 de abril de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We can be contacted at cupport@flycurvy.com and complaint@flycurvy.com. If you have any questions or need assistance, feel free to email us.
Kind regards,
Customer Complaint Team
complaint@flycurvy.com
What on earth was I thinking?
What on earth was I thinking? After being constantly bombarded by Facebook ads from this brand, and in desperation as I couldn't find a suitable glitzy outfit for an upcoming black tie event, I ordered a sparkly blue jumpsuit, a dress I thought might be a safer option, and a sparkly top. 2/3 items were delivered within 3 weeks, I'm still waiting on the top. There is nothing technically wrong, apart from the fact that they are cheap fabrics (as you might expect given the price) and they just look terrible. I won't be able to wear them - I'd look like I was in some sort terrible costume - but like many online retailers they make the returns process so costly and inconvenient to ensure that you won't bother.
In some ways, this business model seems to offer many benefits. They own the factory, so effectively these are cheap clothes made to order, cutting out the fast fashion chain stores. However, it transfers all the risk of the purchase to the end customer, who can no longer try something to see if it looks good, and send it back if it doesn't. So, the world still has the problem of cheap clothes, shipped thousands of miles, just going to waste.
If you are a size 22 and looking for a sparkly blue jumpsuit, try Vinted, that's where I'll be selling mine :(
1 de abril de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Natalie,
We are sorry that the item fell short of your expectations. We understand your dissatisfaction -- especially when the shipping is slow, too. We take customer feedback seriously and will take note of your feedbacks to the relevant team to make progress in regard with quality and shipment.
If you don't like the support team's solution, kindly escalate your order to customer complaint team to address the issue. For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. If you have any further qustions, please feel free to contact us at the address below.
Best Wishes,
Customer Complaint Team
complaint@flycurvy.com
Be forewarned
Be forewarned! I have had nothing but hassles with this company...it started with them sending me the wrong sizes in 2 dresses - and I think the second was on purpose. Refunds were a complete hassle - finally gave me a 50% store credit and keep the merchandise which is useless to me - and the order I made with that both came in wrong sizes. I give up. I will NEVER use this store again!!!
29 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We are sorry for how you feel about our products' size. Because each of our product has its independent design and material, with different body shapes, the fit of products on the same size may have various effects correspondingly.
If you received a wrong-size item, you can give us the photo showing the discrepancy between the order details and size tag to get the correct size. If we did ship the size you order but it didn't fit you, you can contact us to return it for a full refund.
Regarding the store credit, we would like to clarify that we offer alternative solutions only as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds if you insist on returning the product. We won't send any store credit if the customer doesn't accept it. We hope you can understand.
If you don't like the solution, kindly escalate the matter to complaint@flycurvy,com. We will do our best to address the problem.
Customer Complaint Team
complaint@flycurvy.com
I would’ve given no stars if possible
I would’ve given no stars if possible. I ordered a dress in February and still have not received it. Also I never received a confirmation email with an order number. I sent them an email, surprise, no reply. I’m disappointed with them. I have no dress and they have my money.
27 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Ranie,
We apologize for the delay in response. We are experiencing a backlog. We understand the inconvenience the delay might cause and we are working hard to fix it.
Upon inspection, we noticed that the parcel of your order is in transit. We have used complaint@flycurvy.com to send you more delivery details. Kindly check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Customer Complaint Team
complaint@flycurvy.com
I have ordered a dress from flycurvy…
I have ordered a dress from flycurvy few days ago. In the website, there was no clue about the currency in which the price was displayed.. so as I was ordering from Australia, I supposed the price will be in AUD. But when the money was debited from my account, there was a huge difference which I didn’t expected at all… second thing, in the order summary, there was no clue about the delivery date… and I am still expecting it.. because I ordered the dress for my sons birthday which is next week 🥲🥲.. very very poor service
I haven’t received any emails from flycurvy yet
26 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Monica Philip,
We are sorry that the information shown in website fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. We can be contacted at support@flycurvy,com and complaint@flycurvy.com.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox.
Customer Complaint Team
complaint@flycurvy.com
Fraud
Money was taken out of my PayPal from an ETRUNK on March 17th but no order confirmation was received and emails/FB messages have been ignored. I will file a fraud case with PayPal. Do not order with them!!!
17 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Angel Harris,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team to inquire about its shipping time. We will be responding in between 1-5 business days.
Your email was replied a few hours ago.
Best regards,
Customer Complaint Team
complaint@flycurvy.com
Transaction ID1TP86813TM781022H
Transaction ID
1TP86813TM781022H
I ordered on 6th march 2024 today is 24th march I haven’t received any confirmation of my order. I don’t know when will I receive my order. Please reply me asap I’m worried
24 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Jaspinder,
We are sorry for any inconvenience.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team to inquire about its shipping time. We can be contacted at support@flycurvy.com and complaint@flycurvy.com. The response time frame is a 1-5 business says window.
Best regards,
Customer Complaint Team
complaint@flycurvy.com
Order No FC00589646
Order No. FC00589646
Ordered 3-10-24, funds cleared, emailed for status and received no response. I might can understand delays in shipping but do not understand not responding to a customer.
UPDATE: I am revising my rating due to response from customer service. I received a full refund very quickly due to canceling the order. I requested to cancel due to item not able arrive in time for my event.
9 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
Due to a backlog, our reponse time frame has been extended to a window of 1-5 business days. We are sincerely sorry for the inconvenience caused. Your emails were just replied to a few hours ago. Your email has been replied to and we have used complaint@flycurvy.com to send you an email to follow up on order ID FC00589646.
If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Customer Complaint Team
complaint@flycurvy.com
Do not give this company any money
Ordered a dress on 6th March but still awaiting shipment. Why? My payment cleared instantly.
Two emails to enquire about my order but neither have been responded to.
Happy to give you order number, address and email if Flycurvy would rather I supplied that here on a review site rather than responding to my emails.
My response to the offer of a $10 voucher on future purchases
Thank you for your offer of $10 for a future order.
Sadly this order will arrive much too late for the event it was bought for.
I would suggest you do not offer these for sale if you do not have the item on your shelf to sell.
Due to the extended time of customer service and the lead time for the order to be fulfilled, I will not be using your $10 discount nor will I be recommending you to my friends
6 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Nikki,
Due to a backlog, our reponse time frame has been extended to a window of 1-5 business days. We are sincerely sorry for the inconvenience caused. Your emails were just replied to a few hours ago.
For your convenience, we have used complaint@flycurvy.com to send you an email to start the process of resolving the issue shhipment. Please check your inbox. Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Customer Complaint Team
complaint@flycurvy.com
BIGGEST SCAMS !!
BIGGEST SCAMS !!
DONT ORDER FROM THIS WEBSITE THEY TAKE THE MONEY AND DONT SHIP THE ITEM..AND THEY DONT REPLY TO YOU..THEY STOLE MY MONEY
22 de fevereiro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We apologize for any inconvenience caused by the delay in response and shipment. Both our customer service team and factory are experiencing a backlog so the delay occured.
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@flycurvy.com
Scam through PayPal. I ordered through Flycurvy website on…
I ordered through Flycurvy website on 15th March 2024, and wa directed to PayPal to complete transaction. The PayPal lists the receiver of funds as ETRUN- K with no mention of Flycurvy. I have sent two emails to request assistance, as I have not received any confirmation that they received my order, however there has been no response. Please beware of this scam :(
15 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Donna,
Please know that the fund receiver sometimes can be different from the brand name. For example, some company might establish several brands. Please rest assured that Flycurcy is not a scam.
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@flycurvy.com
I ordered a dress on March 3
I ordered a dress on March 3, 24 it is still awaiting shipment and they have not responded to my emails asking when it will be shipped. Their ads say they will ship out in 24 hours that is a lie do not recommend
3 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Customer Complaint Team
complaint@flycurvy.com
Update...I purchased a mother of the bride dress but a cheap house dress arrived.
UPDATE Fly curvy have contacted me. I was thinking I had been scammed, but no, they were very efficient and offered to refund me 1/2 of the cost of my order without the need to return the bad dress. I have actually received that refund. I was doubtful but they did everything they promised. Also I had ordered a different dress which arrived and is exactly as advertised so no not sure why their photos of my dress were so wrong. However I am impressed with the companies customer service and communication. I have one more dress on back order and now have confidence it will actually come. Be aware delivery can take a while so you need to order at least 2 months before you need the item. I still don't have my mother of the bride dress and my search continues.....
Plus Size Casual Navy Blue Floral Print Layered Flare Sleeve Midi Dress. It was advertised as mother of the bride and in the photos was obviously a layer of soft flowing printed chiffon over a heavier weight fabric. Very beautiful and flowing, definitely mother of the bride style. The dress that arrived was a single layer stretch fabric of a similar cut but a very different dress - no over lay fabric and sleeves completely different. You might wear it gardening or to go to the shops in, poor quality printing similar flower print to the photo but cheap, cheap cheap looking. Such a false photo on the website.
15 de março de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello there,
We are sorry that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
For your convenience, we have used complaint@flycurvy.com to send you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Customer Complaint Team
complaint@flycurvy.com
Do Not Order…They will insult you
The items did resemble the pictures on the website. Poor quality. Pants 3 or 4 sizes larger than the top. Customer service was insulting and indicated that they did not believe i had tried on the clothes and wanted proof of the poor quality in pictures. Then sent a survey that would not process a poor review.
Update: After placing this review, I received an apology for the wording of the prior email and received a 100% refund. The refund was processed quickly and the individual in the complaint department was very nice. I would recommend the company hire a native English speaker to compose emails to US customers. The return process is bit cumbersome but it worked quickly.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello Stephanie,
I am sorry for your dissatisfaction with the quality and the fit of the item. Your experience will be documented and shared with our team to improve our services and enhance the overall customer experience.
Regarding the request for picture, I assure you that we never ever meant to make an insult -- it's only a step for our support team to confirm the problem. We apologize if it appear like an insult.
We have used complaint@flycurvy.com to send you a follow-up email regarding the return and refund. Kindly check your inbox.
Customer Complaint Team
complaint@flycurvy.com
This company is why it is so important to read reviews first
I placed an order on 4th February, 2024. I order three dresses, the order is still "awaiting shipment" I emailed them asking about my order, I received a reply on 24th February about five days later apparently they are making the dresses as they quote: "in order to ensure the quality of the product, the factory took some time to make" the website did say ships within 20 business days, I am waiting for this time before I submit a dispute with Paypal for a refund. Never again.
25 de fevereiro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Doris,
There are 2 phases in an order - - processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually takes 1-12 days for regular orders. But there is a backlog in our factory, so the shipping time of your order migth have been delayed.
Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
I’m hoping my elderly mothers not been scammed
So far I’m hoping my elderly hasn’t been scammed she bought 2 items 10 days ago and I can see on her account it hasn’t been shipped yet, so assuming the delivery isn’t gonna be with the ETA…
23 de fevereiro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
Kindly tell your mother to contact us at complaint@flycurvy.com so that we can look into the order and offer an estimated ETA.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
Think twice before ordering
I ordered a dress for my mom on the 2nd of February. When ordering the delivery time (after putting her address) was estimated to 10-14 days and of course the order is still marked as "awaiting for shipment".
The problem is that they have a terrible customer service! My mom emailed them in the beginning of this week and she is still (5 days later) waiting for an answer on the status of the order - when they claim to have a 24hour response rate.
I would advice everyone to think twice before ordering from them!!
2 de fevereiro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below?This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
Beautiful dress
The dress is nice just need to get it pressed. It fits perfect maybe just a tad big. It arrived in plenty of time I ordered it on February 2nd and I arrived on February 14th! This was a great experience for my first time ordering from them.
15 de fevereiro de 2024
Avaliação não solicitada
I ordered a dress for my babyshower
I ordered a dress for my babyshower. I was worried it wasn't going to come in time, but it did, it actually came early! I received it in 3 weeks time 🙂 I got LOTS of compliments on it at my shower, and alot of people asked where I bought it from. I'd definitely buy from them again. The dress was a great material and great quality. I definitely recommend this website 🙂
28 de janeiro de 2024
Avaliação não solicitada
I’m very unhappy with my order
I’m very unhappy with my order. The jacket looked like a cut price version of what is portrayed on line. VERY cheap fabric. The dress while pretty is TINY. Certainly not the size I ordered or expected. I tried to go to the returns page and it gave me a 401 page not found. I definitely would like someone to help me sort out a refund please.
29 de janeiro de 2024
Avaliação não solicitada
Resposta de Flycurvy
Dear Cath Johnson,
Customers need to contact us to get return authorization. If you want to deal with return & refund, please email our support team at support@flycurvy.com.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
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