If there was less than 1 star I would give it. DO NOT purchase from this company. I purchased a dress to wear to my son's wedding plus an on special 5 piece mystery pack. Total cost $151. The d... Ver mais
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Veja o que dizem as avaliações
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Ver mais
A empresa respondeu
I made an order on Feb 16 and now is March 18 and it said awaiting shipping! I contacted customer service on march 7 and they said we will try to ship soon. 10 days later , still awaiting shipping!!
A empresa respondeu
I'd actually give this company less than 1 star. They don't provide tracking, they don't answer emails, I can't find a phone number to speak to a human. They email bogus updates and claim you reciev... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Informações de contato
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
2,0
Ruim
827 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If there was less than 1 star I would…
If there was less than 1 star I would give it. DO NOT purchase from this company. I purchased a dress to wear to my son's wedding plus an on special 5 piece mystery pack. Total cost $151.
The dress was not close to the colour advertised and the mystery pack was nothing short of disgusting. The shirts were old and outdated, the packaging was perished and the labels unreadable. These items looked very old.
I requested a refund and sent photos only to be told the closest refund address was California (even though the package's return address was NSW ).
The mystery pack was not refundable at all, regardless of the fact the products was inferior and old.
So they offered me a $53.50 refund and a 60% off voucher for my next purchase.
I told them how disgusted I was and to keep the voucher as I will never purchase from them again
Once again DO NOT PURCHASE from this company. They ripped me off $100 would hate to see if happen to anyone else.
26 de março de 2026
Avaliação não solicitada
Resposta de Flycurvy
Dear Tania,
We are truly sorry to hear about your extremely disappointing experience with your order.
Regarding the mystery pack: as it is a clearance item, we did indicate in the product description that it is non-returnable. So the customer service team did not include it when presenting the solution.
Regarding the return address: the address on the package is only a logistics transit point used during shipping, not our official return address. We also mention in our return policy that items should not be sent back to the original shipping location. We are truly sorry for the misunderstanding has brought you.
We take your feedback very seriously and will use it to improve our product descriptions, return policies, and overall customer experience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Order over a month ago and still not shipped
I made an order on Feb 16 and now is March 18 and it said awaiting shipping! I contacted customer service on march 7 and they said we will try to ship soon. 10 days later , still awaiting shipping!!
18 de março de 2026
Avaliação não solicitada
Resposta de Flycurvy
Dear Caroline,
We sincerely apologize for the long shipping delay on your order placed on February 16, and for not fulfilling our promise to ship it out sooner after your inquiry on March 7. We fully understand how frustrating this waiting experience has been for you.
We have processed your order accordingly and sent you an email with the latest update. Please check your inbox.
If you need any further assistance, please feel free to reply directly to our email.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Beautiful dress and great customer service
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond and provide me with a working tracking number. The dress arrived and is beautiful! Looks exactly like the dress in the website and fits perfectly. I was very satisfied with my purchase.
2 de março de 2026
Avaliação não solicitada
Resposta de Flycurvy
Hello Tracy,
Thank you so much for sharing your experience! We’re so glad we could help and that you love your beautiful, perfect-fitting dress. Happy to hear you’re satisfied!
The Flycurvy team
I wish I had read the reviews before…
I wish I had read the reviews before purchasing from flycurvy. The dress I was sent does not look like the advertised dress, quality is cheap and the dress was damaged. I ordered a month in advance and it was still late. They offered a coupon at 60% so I had to pay for them sending me damaged goods. Please don’t waste your time, money, or patience with flycurvy.
1 de março de 2026
Avaliação não solicitada
Resposta de Flycurvy
Dear Neice,
We are truly sorry for the terrible experience you’ve had with your dress.
After checking our email records, we found there were some misunderstandings in our previous communication. We will take this seriously to improve our customer service response and clarity.
We have escalated your case and arranged a full refund for the defective item. The refund details have been sent to you in our latest email—please kindly check your inbox.
We hope this can resolve your concern properly.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Do not order from Company
got my dress yesterday. Was not like the picture, the material is not good at all and it looks cheap.
It took 4 weeks to get. After reading other reviews not even going to try to return seems like you dont get full refund.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Flycurvy
Dear Christi,
We sincerely apologize that the dress you received did not match the picture, and that the material and quality were not up to your expectations.
Please rest assured that we have a 30‑day return policy on our website. We will definitely assist you with any return request.
If you need a full refund, please contact us directly, and we will provide you with the return address immediately to help resolve this for you.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Beautiful dress
Beautiful dress! Soft material and well made.
27 de dezembro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Hello Sandra,
Thank you so much for your lovely review! We’re thrilled to hear you love the dress. We hope to welcome you back soon!
The Flycurvy team
A disappointment …
Dress not like on website and much larger than size ordered. Colour diffwrent and fabric cheaper than expected. Next time will stick to tried and tested bricks and motar shops for a special dress. Shipping took ages to Australia and by time received too late to return.
7 de janeiro de 2026
Avaliação não solicitada
Resposta de Flycurvy
Dear Julie,
We sincerely apologize that the dress you received failed to meet your expectations in every aspect—from the mismatched size and color, to the fabric quality, and the shipping time.
Please be informed that our return policy allows for returns within 30 days from the date you received the order. You may contact us at any time within this period to initiate a return request, and our customer service team will process your request according to your needs.
Unfortunately, we are unable to locate your specific order using the information provided in your review. Could you please reach out to us at the email below with your order details? We will conduct a thorough investigation into this matter and provide you with a proper resolution.
We hope to have the opportunity to make things right for you.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I'd actually give this company less…
I'd actually give this company less than 1 star. They don't provide tracking, they don't answer emails, I can't find a phone number to speak to a human. They email bogus updates and claim you recieved what your items but indeed you have not. I have recieved an email stating it's delivered. I have been home because of the holidays but it's definitely not here. I have sent 4 or 5 emails to customer service and responded to their delivery status work no assistance
17 de dezembro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Hollie,
We are truly sorry to hear about the difficulties you have experienced with your recent order and the lack of communication from our customer service team.
We want to assure you that we have been actively working on resolving this issue. We have reviewed your order and confirmed that it was delivered. However, we understand that you have not received the item, and we are deeply sorry for this inconvenience.
Our customer service team has already responded to your emails with the latest updates and information regarding the delivery status. Please check your inbox for our email. We have provided detailed information about the delivery and steps you can take if the item has not arrived.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter.
Thank you for your understanding.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Flycurvy wants you to pay for their mistake
It took six weeks for Flycurvy to send me a dress that I Did Not order. Instead of giving me a full refund they suggested giving me $30 and I keep the incorrect dress. WhenI declined they offered $50 back and I keep the item. Finally on my last refusal they gave refund minus a $5 discount coupon.
22 de dezembro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Gayle,
We are truly sorry for the inconvenience and frustration you have experienced with your recent order.
We are very sorry that you received the wrong product. We are committed to investigating this matter to prevent such issues in the future.
We want to assure you that the refund you received was for the actual amount you paid for the item, not the listed price. This is standard practice to ensure that you are refunded the exact amount you spent on the item.
Thank you for your understanding and patience as we work to improve our processes and customer experience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Only offer 20% Back on Purchase when Dissatisfied
Paying the amount per dress you would think the products at FlyCurvy would be an easy decision. Mark my words, DO NOT ORDER from FlyCurvy. If you are unsatisfied, you will only be offered 20% back from purchase amount. It took 3 weeks to get the dresses, one was not the same material as pictured on website and rhe other was 5 inches too long. You are wasting your time, money and hope for a presentable garment when purchasing from Fly Curvy.
26 de dezembro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Amy,
We are truly sorry to hear about the issues you have faced with your recent order.
We sincerely apologize for the delay in receiving your dresses and for the discrepancies in the product quality. We take your feedback very seriously and are committed to improving our processes to ensure a better experience for our customers.
Regarding your concern about the refund offer, we want to clarify that the partial refund was presented as a non-return alternative resolution. As outlined in our email correspondence, if you preferred to return the items, we would supply all necessary return details to facilitate the process, you can simply reply to our email.
If you have not located our email or would like to discuss your preferred resolution further, please do not hesitate to contact us. We are committed to addressing your concerns and finding a solution that works for you.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Worst customer service
This company is a scam. The clothes were poorly made, poor fit and when I asked for an easy return, as per their website, the refund was not provided.
2 de dezembro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Kate,
We are truly sorry for the inconvenience and disappointment you have experienced with your order.
We have reviewed your case and can confirm that your return process has just begun. We have instructed our customer service team to reply to your email and provide you with the return address and detailed return instructions. Please check your inbox for our email. Once you complete the return process as instructed, we will be able to provide you with a refund.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
The Flycurvy team
complaint@flycurvy.com
52 Days to recieve order
I placed an order for 1 item. It was not custom.
It took 52 days to receive the item, well past the 10-20 day shipping window. The sleeves were too small and the bust was too large, and did not match the measurements posted for the garment.
11 de dezembro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Sophie,
We’re truly sorry to hear about the issues with your order. We understand the importance of timely delivery and your disappointment that the product didn’t meet your expectations.
First, we apologize for the significant shipping delay, far exceeding our communicated 10-20 day window. This falls short of our standards, and we’re taking steps to address it.
Second, we regret the item didn’t fit as expected. It’s frustrating when garment measurements don’t match our postings, and we want to make this right.
We’ve emailed you to discuss solutions and ensure a satisfactory resolution. Please check your inbox and reply at your earliest convenience to let us know how you’d like to proceed.
We’re committed to resolving this to your satisfaction .
Best regards,
The Flycurvy team
complaint@flycurvy.com
Don't order from Flycurvy
I found this gorgeous dress for a elegant event i was going to , when it arrived it was NOTHING like the picture. The material didn't even look like the picture. I was furious as I had only day to find another dress. Then trying to get a refund is a joke, I will NEVER order from this place again
I have told all my friends as well dont ever order from Flycurvy
30 de outubro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Lisa,
We are truly sorry that the dress you received did not meet your expectations.
We want to ensure that your concerns are addressed promptly and effectively. We have reviewed our records and noticed that you contacted us on November 1st regarding a return. Our customer service team responded to your request, but we have not yet received a reply from you.
If you still wish to proceed with the return and refund, please reply to our email so that we can assist you in initiating the return process. Your satisfaction is important to us, and we are committed to resolving this issue to your satisfaction.
We apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Rip-off website
The plus-size dress that I received is proportionally as long as it is wide, so it might be fine for someone 6' tall. The colors are a very faded version of the item on the website. Site advertises easy returns but because it ships from China (NOT found anywhere on their site), it costs more to return than it's worth. They offered a "very generous" 20% refund. I wish I'd checked the reviews here before I ordered. This website is a rip-off.
30 de outubro de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear customer,
Thank you for sharing your experience and concerns with us. We are truly sorry to hear that the plus-size dress you received did not meet your expectations in terms of fit and color.
We apologize for the inconvenience caused by the return process.
Regarding the 20% refund offer, we want to assure you that we are committed to finding a more satisfactory resolution. We value your feedback and want to make things right.
We would like to invite you to contact us directly at the email below so we can work together to find a solution that meets your expectations. We are open to discussing further options and are eager to resolve this issue to your satisfaction.
Thank you for your understanding, and we look forward to your response.
Best regards,
The Flycurvy team
complaint@flycurvy.com
All zeroes
All zeroes! shipping took 6 weeks which was not shared when I ordered. The tracking led to a sight which was blocked by my security software. When asked for a delivery update i was ignored. You offer returns but refuse to return. I will not be making any purchases from your company again. This has not been user friendly.
14 de agosto de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Stephanie,
We are truly sorry to hear about your negative experience and the frustration you have encountered.
Please know that we take your feedback very seriously and are committed to improving our service. However, we are currently unable to locate your specific order based on the information provided. In order to better address your concerns and find a satisfactory solution, we kindly ask you to contact us via the following email address below. Our customer complaint team will be more than happy to assist you and ensure that your issues are resolved promptly.
We apologize for any inconvenience caused and hope that you will give us the opportunity to make things right.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Im really surprised by the reviews
Im really surprised by the reviews. My experience was very good. It took a little longer than I had hoped to receive the 2 dresses i ordered. When I received the package, the dresses were well packed. The dresses themselves are of good quality and fit according to my size (and the size i ordered). I will definitely be purchasing more from Flycurvy.
1 de agosto de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Ronda,
Thank you so much for your kind review! We're really glad to hear that you had a good experience with us and that the dresses met your expectations.
Best regards,
The Flycurvy team
Ordered two dresses and only one has…
Ordered two dresses and only one has arrived. Tried sending a email, bounces back. Wish I had read these reviews before buying…. Total rip off
1 de julho de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Kristine,
Sorry to hear about the issues you encounterd.
Firstly, we would like to clarify that our other customers have been able to contact us successfully via email. We kindly ask you to double-check the email address you used to ensure it is correct.
We have verified that your order was placed on July 13th. We understand your concerns about receiving only one of the two dresses you ordered. We want to assure you that we are not a fraudulent company. The fact that you have received one of the items from your order is evidence of our commitment to fulfilling your purchase.
Regarding the remaining dress, we have taken steps to expedite its shipment to you. We have also sent you an email with all the necessary detail. Please check your inbox for this email.
If you have not received our email, it is possible that it may have been filtered into your spam or junk folder. We recommend checking your email settings to ensure that our emails are not being blocked or filtered out.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I wish I read the reviews before…
I wish I read the reviews before ordering. I ordered in hopes for a wedding at the end of July, it's been almost 2 months now and still haven't received any of the items. The tracking info is so vague I have no idea where it is. Needless to say it won't arrive on time bc were flying out in 3 days. Trash company. Don't order from them unless you live in mainland China I guess. Chinese scam.
6 de junho de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear sofya,
So sorry to hear about the difficulties you have encountered with your order. We understand how important it was for you to receive the items in time for the wedding, and we sincerely apologize for the delay and the frustration this has caused you.
We have checked with the delivery service, your package is currently in transit to the local post office. We have also contacted the courier to expedite the delivery process as much as possible.
We understand that this delay has caused you significant inconvenience. We are doing everything we can to ensure that your order reaches you as soon as possible.
Once again, we apologize for the inconvenience and any disappointment this has caused.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I ordered my items in May and still…
UPDATE: Another two weeks has gone by and I still have not received my items. Please do not order from here if you need your things within a timely period. I no longer need my things anymore. It’s been 6 weeks since I ordered.
I ordered my items in May and still have not received them. The tracking never updates. I won’t be ordering from here again. Hopefully I get the items in the next few months.
29 de junho de 2025
Avaliação não solicitada
Resposta de Flycurvy
Hi Shereka,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and the frustration you've felt regarding the delivery of your items.
We want to clarify that your package has been in transit and the tracking information has been regularly updated. Currently, your package has already arrived in the destination country. We have sent you an email with the detailed logistics information so you can keep track of its progress.
Thank you for your understanding and patience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
2025-05-06 14:33:21
2025-05-06 14:33:21
FC00679281
The "resolution" is "too bad". Customer service? What Customer service?? First I made the order around the beginning of May. I have (as of 6-30-25) only received part of my order, which was for a wedding at the beginning of June. Of three items, I have two. Neither of which fit despite making adjustments for sizing differences. And the best they have to offer is a "refund of $8.99" out of $110. AND I have to pay to ship the items back. I will NEVER shop here again. I would give negative stars if I could.
29 de junho de 2025
Avaliação não solicitada
Resposta de Flycurvy
Dear Sarah,
Thank you for sharing your experience and concerns with us.
We want to clarify that your order was split into two separate shipments. When you contacted us regarding the return, you mentioned only two items, which had a combined value of less than $30. Our team processed the refund according to the standard procedure. We understand that this may not fully address your dissatisfaction. If you don't want to accept, we are open to discussing further options with you.
Regarding the remaining item from your order, we are pleased to inform you that it is now ready for delivery. We have sent you an email with the delivery information and additional details on how to proceed with the return. Please check your inbox for this information.
Thank you for your patience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
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