Flyglobe Avaliações 

136
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A very big shout out to Max.. I am so happy with the service and to all those negative comments who did put a confusion in my head as well …. I would say please IGNORE… put your confidence in this co... Ver mais

Avaliado com 5 de um total de 5 estrelas

I worked with Max to get a good flight deal and am very happy with the service so far. Currently in Thailand writing this review! No issues with the flight or transfer and during the booking process... Ver mais

Avaliado com 5 de um total de 5 estrelas

Initially while searching for tickets , this website shown tickets for direct flight which is too good to be true and as I imagine the customer service came back stating no more possible but they can... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was really hesitant to book as I had a last minute trip to Thailand and the flights were too expensive on Skyscanner. I spoke to Max on the phone at Flyglobe who really helped me find the best price... Ver mais

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

At Fly Globe, we're not just your ordinary travel agency. We're powered by cutting-edge search technology, tirelessly working to unearth the most affordable fares from many airlines, ensuring you embark on your dream journey without breaking the bank. With a keen focus on customer satisfaction, we take pride in providing unparalleled expertise to curate seamless travel experiences for our valued clientele.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

136 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(136)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Dear Jet Cost Customer Service,

Dear Jet Cost Customer Service,
I hope this message finds you well. I am writing to bring to your attention a concern I recently experienced regarding ticket pricing and additional hidden charges.
I had booked a ticket through a travel agent called FlyGlobe, and while the initial ticket price appeared to be very attractive, I soon discovered that essential details regarding baggage fees were not made clear on the website. The ticket price listed by FlyGlobe was misleading, as it did not include information about baggage weight allowances. After I had already booked and paid for the ticket, I was contacted and informed that additional charges would be required for baggage, which I had not anticipated.
This lack of transparency is concerning, as it feels like the full cost of the ticket is being hidden until after the booking is complete. In my opinion, this approach of not disclosing the total cost, including baggage fees, at the start of the booking process is misleading and could be considered misinformation. I believe it would be far more customer-friendly and transparent if the total cost, including baggage fees, were provided upfront during the initial booking stage.
I hope you will take this issue seriously and consider reviewing the process to ensure that all costs are clearly communicated to customers from the beginning.
Thank you for your attention to this matter, and I trust that you will keep an eye on this issue to prevent other customers from facing similar confusion in the future.
Best regards,

10 de novembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Shout out to Max @Flyglobe Ltd who…

Shout out to Max @Flyglobe Ltd who dealt with my request for flights to India, he was polite and helpful in sorting out the flights and getting the best price possible.
The only reason not to give 5 stars is the fact that the original price than increased by the time the confirmed my booking.

7 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BEWARE

BEWARE
I had my doubts as the prices were too good so after reading the reviews called to book the flights only to be offered different prices because the tickets I was after were not available. I had tracked these tickets for around a week so to call and be told they were not available was disappointing.
I believe that this company is a scam. Fly globe is misleading people by offering significantly cheaper prices/flights to lure you in and then once booked and paid, they ask you to call for confirmation that the booking has gone through. When you do, not surprisingly, they'll say the tickets are not available and offer you tickets prices that are more in line with going rates.
This is not good trading practice so I will be reporting them to Trading Standards.

10 de outubro de 2024
Avaliação não solicitada
logotipo da Flyglobe

Resposta da Flyglobe

Dear Ms. Karanja,

Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and regret that it did not meet your expectations.

At The Flyglobe Ltd, transparency and customer satisfaction are top priorities. We understand how frustrating it can be when flight availability or pricing changes during the booking process. Flight prices fluctuate frequently due to demand and availability, which can lead to discrepancies between what you see online and what is available when you book.

We strive to provide the best possible prices, and we assure you that there is no intention to mislead or cause inconvenience. We are always working to improve our services, and your feedback helps us in identifying areas where we can enhance the customer experience.

If you have any further concerns or would like assistance with your booking, please feel free to reach out to our customer service team. We would be happy to assist in resolving the matter to your satisfaction.

Once again, we sincerely apologize for the inconvenience, and we hope to have the opportunity to serve you better in the future.

Best regards,
Customer Support Team
The Flyglobe Ltd

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service, James helped find tickets to India at the best possible price. Would use them again!

6 de outubro de 2024
Avaliação não solicitada
logotipo da Flyglobe

Resposta da Flyglobe

Dear Khushal,

Thank you for taking the time to share your wonderful feedback! We are delighted to hear that you had a positive experience with The Flyglobe Ltd. Your satisfaction is our top priority, and we are thrilled to know that our services met your expectations.

Your kind words serve as a great motivation for our team to continue delivering exceptional service. Should you have any future travel needs or require any assistance, please do not hesitate to reach out. We look forward to helping you with your next adventure!

Warm regards,
Team Flyglobe

Avaliado com 1 de um total de 5 estrelas

Pathetic customer care

Pathetic customer care. I had an enquiry, and the guy just hung up the phone in the middle of a conversation. Can not trust them with the money

8 de outubro de 2024
Avaliação não solicitada
logotipo da Flyglobe

Resposta da Flyglobe

Dear Mr. Singh,

Thank you for sharing your feedback. We sincerely apologize for the experience you had with our customer service. This is not the standard of service we strive to provide at The Flyglobe Ltd. We understand how frustrating it must have been, and we take your concerns seriously.

We would like to investigate this matter further and ensure that such an incident doesn't happen again. Please share the details of your interaction with us at james@theflyglobe.com, and we will address this immediately.

We value your trust and are committed to improving our services for all customers. We hope to have the opportunity to make things right.

Warm regards,
James
The Flyglobe Ltd.

Avaliado com 5 de um total de 5 estrelas

Rob helped me secure last-minute…

Rob helped me secure last-minute flights at a great price. Efficient and reliable service from TheFlyglobe.co.uk!

20 de setembro de 2024
Avaliação não solicitada
logotipo da Flyglobe

Resposta da Flyglobe

Dear Dounya,

Thank you so much for your wonderful review of The Flyglobe Ltd. We are thrilled to hear that you had a positive experience with our services and that we could assist in making your travel plans smooth and enjoyable.

Your kind words are greatly appreciated and inspire us to continue providing exceptional service. We are grateful for your support and trust in us.

Should you need any further assistance or have more travel plans in the future, please don't hesitate to get in touch. We look forward to the opportunity of serving you again.

Warm regards,
Team Flyglobe

Avaliado com 5 de um total de 5 estrelas

Great service and good price!

Brilliant service Rob & Sean was very helpfull.
Been looking for flights for a long time and Rob was brilliant in helping us find a good flight and a good price!. Cant complain at all.

1 de outubro de 2024
Avaliação não solicitada
logotipo da Flyglobe

Resposta da Flyglobe

Dear Nelie,

Thank you for your kind review! We’re delighted you had a great experience with The Flyglobe Ltd. Your feedback is much appreciated. If you need any further assistance, we’re here to help.

Best regards,
Team Flyglobe

Avaliado com 5 de um total de 5 estrelas

My wife and I had to make a last minute…

My wife and I had to make a last minute return trip to Bangkok in high season. My wife spoke to Max Rogers who could not have been more helpful in finding and recommending flights within our budget and at times that suited us. Max also gave us useful follow up calls outside office hours. Thanks, Max

10 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

(I decided to copy and paste my email…

(I decided to copy and paste my email of thank you to justify my 5 star) No minute was pressurised.

Dear James,
Hope you are okay.
I am sorry I haven't gotten back to you. I really want to take this opportunity to thank you so much for all your effort yesterday to make sure that this travel happens. Despite the changes you still found a way to make it possible.

I want to take this opportunity James to say thank you.

This isn't the last time you're hearing from me James. I will be soon knocking your doors.

5 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Max was so helpful! Thank you!

I was really hesitant to book as I had a last minute trip to Thailand and the flights were too expensive on Skyscanner. I spoke to Max on the phone at Flyglobe who really helped me find the best price with the best airline - really put me at ease too and thankfully everything went super smoothly. Thank you so much. I will definitely book again with Max at Flyglobe. My advice would be to never book a cheap ticket online without calling first to make sure they definitely have the live ticket availability.

29 de julho de 2024
Avaliação não solicitada

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