Flyhacks Avaliações 

174
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

¡Vergonzoso! Llevamos un año y medio esperando la puñetera devolución del vuelo, ya está en manos de consumo pero NO VOLVÁIS A CONFIAR EN ESTA COMPAÑÍA, son unos estafadores que juegan con el dinero y... Ver mais

Avaliado com 1 de um total de 5 estrelas

We have had exactly the same experience as many of these other poor people. We have been waiting 16 months now (since May 2020) for our refund for two flights, refs: PXU0Y and NKUCP5, cancelled due... Ver mais

Avaliado com 5 de um total de 5 estrelas

Suite à quelques soucis d'obtention de nos cartes d'embarquement de Minorque vers Nantes le mardi 29/10/19, (via VOLOTEA), vous avez répondu à notre demande immédiatement. Merci encore à vous pour vos... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Everything was fine, they were super helpful for all our requests and clarification Ci siamo trovati super bene loro sono stati super gentili e disponibile per le nostre richieste sulle aggiunte... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens
  2. também em
  3. Agência de Passagens Aéreas
  4. Site de busca de vôos

Informação fornecida por fontes externas variadas

Find and book the cheapest flight tickets online. Flyhacks combines different hubs, airports and non-partner airlines to offer you the cheapest itineraries ever.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

174 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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2,9

Todas as avaliações

(174)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Min ferie var ved at blive ødelagt af …

Min ferie var ved at blive ødelagt af stress, og det skyldtes 10% flyselskabets aflysning og 90% Flyhacks' durkdrevent inkompetente måde at håndtere det på.
Flyhacks er uden sammenligning de værste, uduelige amatører hvis sørgelige undskyldning for en "service" jeg nogensinde har haft den udelte misfornøjelse at benytte mig af. Ingen af dem taler engelsk. Du er nødt til at bruge tid og telefonregning på at ringe til England og hænge på, indtil de finder nogen, der er i stand til at kommunikere på over 4-klasses niveau. De sender dig ikke dine dokumenter, og de svarer hverken, når du efterspørger dem eller sender en klage.
Lad være med at handle med dem nogensinde. Lige meget hvor meget mere de andre selskaber tager for deres service, er det pengene værd.

26 de janeiro de 2018
Avaliação não solicitada
logotipo da Flyhacks

Resposta da Flyhacks

Dear Andreas, thank you for your review. We are sorry that you have faced such problems during your trip. Mass cancelations are always a big trouble and we are sorry that we haven't been ready to provide you with high quality service in this force major situation. We hope for your understanding and will be happy to have you as a client in future.
Have a nice day!

Avaliado com 1 de um total de 5 estrelas

Terrible experience

Terrible experience. Booked a return flight from Madrid-Berlin. FlyHacks gave me a ticket using different airlines for going and coming back, fine.

But when I tried to check in for the return flight with Ryanair, my reservation couldn't be found. No matter what I did, no reservation found.

In a panic, I booked a new one way flight directly from Ryanair.

When I showed up to Berlin SXF, the Ryanair agent informed me that the third party booking agency (FlyHacks) used some random email address completely unrelated to my own to reserve the booking.

When you check into Ryanair, you are required to submit the email address tied to the reservation in order to find it. So, as a result, I was totally screwed - how could I possible presume any email address was used other than my own for the booking? Not to mention FlyHacks obviously failed to notify me that an email address other than my own was used for the booking.

It was clearly a mistake on FlyHacks' side, as the Ryanair agent explained. But there was nothing I could do at that point...so I used the second ticket I bought to get back to Madrid...

I am now awaiting a reply to a refund request from FlyHacks and will update this post once the matter is concluded. I am of hope that FlyHacks will do the right thing and compensate me for what was clearly their error.

14 de janeiro de 2018
Avaliação não solicitada
logotipo da Flyhacks

Resposta da Flyhacks

Dear Iketeru, thank you for your feedback. We are sorry that you had such stressfull and upleasant experience at the airport. We are using our corporate email address to issue the tickets for our clients. This is needed to perform our Flyhacks guarantee - it is crucial to monitor any changes airlines can make to be right there for the passenger in case of any trouble. As for Ryanair email is needed to perorm check-in - we have also taken this task on our side. We have sent you the form to fill in with data necessary for check-in, but unfortunately, you haven't replied to us. We were just unable to provide you with the boarding passes on time. We hope for your understanding.
Have a nice day!

Avaliado com 1 de um total de 5 estrelas

Never use Flyhacks!

I booked a flight with Flyhacks from Tenerife to Copenhagen departure 6 Nov. 2017 using Monarch airline and Norwegian. When Monarch airline got bankrupcy in September I got an e-mail about the bankrupcy from Flyhacks promising news about the situation. I e-mailed them several times asking them about alternative options for the Monarch section of the route but got no answer. I also phoned them but they did not answered the phone.
Of course Flyhacks has no responsibility for the bankrupcy of Monarch airline but at least they should inform their costumers about what to do. Until the departure date there was no message at all from Flyhacks.
Therefore my advise : never use Flyhacks!

10 de novembro de 2017
Avaliação não solicitada
logotipo da Flyhacks

Resposta da Flyhacks

Dear Klaus, thank you for your feedback. The bankrupcy of any airline company is always a big trouble. We are apologizing for not being as helpful as we should be. We are definetely have improved our service since then. We hope to have you as our client and assist you in any of your future trips.
Have a good day!

Avaliado com 1 de um total de 5 estrelas

Det er ved at være en regel mere end …

Det er ved at være en regel mere end undtagelse at når du booker gennem flere online agenter så falder kvaliteten. Book aldrig her fra - deres service er helt i bund da de skal forsøge at tjene på det rester som de andre online søgemaskiner/agenter har taget

29 de outubro de 2017
Avaliação não solicitada
logotipo da Flyhacks

Resposta da Flyhacks

Dear Nicolaj, thank you for your feedback. We are offering smart budget connection flights with Flyhacks guarantee. We help our clients in case of any delays, schedule changes or cancellation of the flights. We also have 24/7 customer support which most of the airlines don't. We doing our best to be helpful and reachable for our clients. And we hope to have you as a customer in future to show you that our company is worth travelling with.
Have a nice day!

Avaliado com 1 de um total de 5 estrelas

Connection time when you travel through Stansted

I like to warn others using Flyhacks. They appears nice when you book your flight........ after you have paid, they dont care about you at all.

Especially be aware using cobinations travels where you have to catch another flight. I experienced that we wasnt able to catch our next flight in Stansted. The connection time were supposed to be 1 hour and 50 min. As the passcontrol took 45 min and the gates closed 30 min before take off we were not able to catch our next flight and had to buy new tickets.

I also experienced problems when I had to check in, choose seats in the plain etc.

Even Flyhacks actually offered me 100 Euro in discount at my next travel, I´ll never gonna use Flyhacks again. My extra cost were about 800 GBP, as we were 2 adults and 4 kids who needed new tickets from Stansted to Copenhagen.

22 de outubro de 2017
Avaliação não solicitada
logotipo da Flyhacks

Resposta da Flyhacks

Dear Jimmy, we thank you for your opinion. Unfortunately, such situation can happen and it is completely out of our control. According to our rules, based on research and experience of hundreds of our clients, 90min is enough time for layover. We are sorry that you have faced such troubles during your trip. We are still welcoming you to use your 100EUR discount.
Have a nice day!

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs !!!

Just like the other reviewers, I had a terrible experience with the website. I booked the tickets for a flight and my credit card was charged at the time. 3 days later (!!!) I received an email telling me I need to pay 15 euro extra if I want to keep the tickets I bought. When I called customer services they told me that the tickets hadn't been bought at the time I made the purchase and the price had since gone up. When I asked why I should be the one to bear the difference in price that happened because they didn't process the payment at the time that it was made I was told that "the low-cost market is volatile", which wasn't actually my problem at all, since they should have bought the ticket at the time I made the online purchase.
Apparently the issue was that I payed with my girlfriend's credit card and not my own, and they weren't sure whether the payment was ok - they thought maybe the card was stolen and it took them three days to confirm. All of this because their website is not enrolled in a 3D Secure system - probably because they are too cheap to do it.

16 de outubro de 2017
Avaliação não solicitada
logotipo da Flyhacks

Resposta da Flyhacks

Dear Florin, thank you for the review. We are sorry that you was left so dissatisfied with our service. We have improved our payment system - such cases as yours should never happen again. We will be happy to assist you with any of your future trips.
Have a good day!

Avaliado com 1 de um total de 5 estrelas

Probably not a scam, but they sure act that way

I booked flight tickets and it all seemed fine until the booking (and payment) had been done. When my booking had gone through I was directed to a page that informed me, that the website of the airline company was currently unavailable, but they would book my tickets as soon as possible. I immediately tested the airline site and it worked fine. After 30 minutes I received a mail from Flyhacks informing me, that I needed to pay for my tickets - which I had already done in the booking process - the price was now 700 DKK more (about 100€). I was not informed why the price had changed, only that I should hurry and pay before the price would go further up. I called their help desk and told them I didn't understand the mail I'd received. I was told that the tickets I had bought, was not available and the price had changed. I asked why they sold tickets at a price, when that same price obviously wasn't correct. They replied that I would have to ask the airline that question. I asked to get my ticket cancelled, which they did.
Companies like this is the reason I get anxious paying for services online. Never looking their way again.

30 de agosto de 2017
Avaliação não solicitada
logotipo da Flyhacks

Resposta da Flyhacks

Dear Henrik, thank you for your review. We are really sorry that you have faced such unpleasant situation while booking with us. Unfortunately, with low-cost airlines tickets can become more expensive any moment. We are trying our best in order to minimize such cases, but still sometimes things can go wrong. After you book a flight with us, our system immediately starts the process of ticketing, however, if the airline has already rised the price, booking process cannot be finalized. We hope for your understanding.
Have a nice day!

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