Peach Aviation Avaliações 

Sarà che sono europeo e sono ormai abituato a compagnie low cost come Ryanair, Wizz Air ed easyJet, ma ammetto di aver prenotato il nostro volo interno con Peach Aviation con un certo scetticismo, aspettandomi la classica esperienza da low cost.
Mi sbagliavo completamente.
Ancora prima di partire mi sono accorto di aver invertito nome e cognome durante la prenotazione, probabilmente confuso dal fatto che in Giappone viene spesso indicato prima il cognome e poi il nome. Ho quindi scritto all'assistenza via e-mail e, con mia grande sorpresa, mi hanno risposto in meno di 24 ore comunicandomi di aver corretto la prenotazione. Senza problemi e senza costi aggiuntivi.
Per me, abituato alle low cost europee, questo ha quasi del fantascientifico! Spesso il primo problema è già riuscire a capire come contattare l'assistenza e, una volta riusciti nell'impresa, per una modifica del genere non mi sarei certo stupito di dover pagare un supplemento.
Peach è sicuramente piuttosto attenta alle franchigie dei bagagli, sia da stiva sia a mano: il bagaglio a mano viene effettivamente pesato. Tuttavia, limiti e condizioni sono indicati chiaramente durante la prenotazione, quindi basta rispettarli e non ci sono sorprese.
Per quanto riguarda il volo, tutto è andato bene: l'aereo era pulito e il personale di bordo ci è sembrato cordiale, anche se non abbiamo avuto particolari necessità durante il viaggio.
In definitiva, Peach Aviation è stata una piacevolissima sorpresa e, dopo questa esperienza, la prenderei sicuramente di nuovo in considerazione per spostarmi in Giappone. Per quanto mi riguarda, assolutamente consigliata come alternativa economica per i voli interni!

Bad company
Bad costumer service
No help at all
Don’t bother

A terrible airline, even by budget airline standards. Very basic customer service (no online check-in), restrictive baggage allowances, and unfriendly and unhelpful in-flight service (as others have noted, we were not permitted to change seats (on an overnight flight from Singapore)to one of several empty rows to be more comfortable. The only surprise is that this is a subsidiary of ANA, which we have flown with many times and is generally excellent. Why are they allowing their brand to be tarnished by this shoddy operation.

Very disappointing experience with Peach Aviation.

At the airport, we were informed that our cordless hair straightener with a built-in non-removable battery was completely prohibited, both in carry-on and checked baggage. As a result, we had to dispose of a hair straightener worth approximately €300 before boarding our flight.

I fully understand that airlines have to enforce safety regulations, and I do not blame the airport staff for applying the rules.

However, if an everyday item such as a cordless hair straightener is completely prohibited from being transported, Peach should make this restriction MUCH more visible to passengers before they arrive at the airport.

A clear warning should be displayed during the booking process, online check-in, or in a prominent baggage warning before departure.

To make matters worse, in our experience, the Peach app was not usable for us as non-Japanese passengers, which meant we were unable to complete the check-in process in advance. Had we been able to check in properly beforehand and been shown a clear baggage warning at that stage, we might have discovered the restriction before arriving at the airport and avoided losing a €300 device.

Instead, we only became aware of the restriction at the airport, when it was already too late to find a practical alternative.

We have travelled on many flights before with this same device without encountering this situation, so we had absolutely no reason to expect that we would suddenly have to dispose of such an expensive item.

The problem is not that Peach follows a safety rule. The problem is the lack of clear and prominent communication before the passenger reaches the airport, combined with a poor digital check-in experience for international passengers.

Unfortunately, this experience has left us with a very negative impression of Peach Aviation, and we will avoid flying with them in the future.

I am very disappointed with my experience flying with Peach Aviation from Osaka to Singapore.

Unlike many airlines, Peach Aviation does not offer online check-in. I arrived at the airport approximately 40 minutes before departure, believing I still had enough time to complete the check-in process. However, I was informed that I had already missed the check-in deadline and was denied boarding.

As a result, I lost the value of my ticket and missed my flight entirely. While I understand that airlines have policies and deadlines, I believe there should be clearer communication regarding check-in requirements, especially for international travelers who may not be familiar with Peach Aviation’s procedures.

Most airlines allow online check-in or provide more flexibility for passengers who arrive before departure, which makes this experience particularly disappointing.

It was extremely frustrating to arrive at the airport before departure and still be unable to board the flight. Missing the flight caused significant inconvenience, financial loss, and unnecessary stress.

I hope Peach Aviation will improve its communication and adopt a more passenger-friendly approach in the future to prevent similar situations from happening to other travelers.

Très mauvais service client.
J'ai voulu acheter des billets standart pour octobre mais leur site a buggé et ça m'a validé des billets pour juin.
En recevant le mail de confirmation j'ai annulé de suite pour racheter en octobre.
L'erreur vient de leur site mais maintenant je me retrouve avec des points peach (déduction faite de 12.000¥ et pas de remboursement.
J'ai contacté un opérateur via le chat qui a fait semblant de l'écouter, sa seule intention était je pense d'écourter l'échange en me disant qu'il ferait de son mieux pour une issue positive mais j'ai reçu un mail 5 minutes après la fin de l'échange m'informant qu'un remboursement était impossible.
Je me retrouve donc avec plus de 56.000¥ en points peach utilisables avant mi décembre pour un achat de nouveau billet mais donc perdus car je ne pense pas retourner en Corée cette année étant français.
Je n'ai pas encore volé avec cette compagnie mais je suis déjà furieux envers leur service commercial !!!

Don’t let you move seats even if they are empty

horrible experience . denied to change seat when traveling with an infant.

Chaos .Dziwne automaty do wydrukowania biletów — większość ludzi nie wie, o co w ogóle chodzi. Mój bagaż miał 21 kg, a automat pokazał, że mam za dużo. No cóż, otworzyłam torbę, wyjęłam rzeczy, założyłam pięć bluzek i od razu 1 kg mniej. To jest chore. Przecież i tak ten 1 kg zabiorę ze sobą. Jak inni ważą 150 kg, to jest OK, a u mnie o 1 kg afera.

Potem pani z okienka mówi, żebym szła z tą torbą do różowego automatu… Okazało się, że trzeba iść do innego różowego, gdzie odbierają i skanują bagaż. Ja się pytam: po co tam stoi przy kontenerze tyle pracowników?

Potem dostajesz jakiś kawałek papieru, który nie wygląda jak bilet, tylko jak paragon, gdzie większość jest napisana w ich języku. Nie ma informacji, na jaką halę iść do security. Masakra — tak długo jeszcze u nikogo się nie odprawiałam. Stoisz w kolejce do automatu, potem automat mówi, że masz 1 kg za dużo, potem do nich po informację, potem gdzieś oddać torbę… A do tego bilet ekonomiczny do Tokio za 170 euro — coś okropnego. Jeszcze nigdy tak długo się nie odprawiałam.

My recent experience with Peach Aviation left me genuinely saddened and disappointed.
I travel a lot, and flying has always been a normal part of my routine. Because of this, I know that delays and unexpected situations can happen, this is understandable. What is difficult to understand, however, is the lack of care and response from the company afterwards.
This flight was not only significantly delayed for 3h, which already disrupted my plans and caused additional stress( additional 150 euro for the taxi), but the onboard experience itself was also very uncomfortable due to an ongoing disturbance that made it impossible to rest after a long wait before departure.
What affected me the most was the way the situation was handled after I reported it. I was informed that the matter would be reviewed, yet there has been no meaningful follow-up since then. It feels as though my concerns as a passenger simply do not matter.
I understand that for a large airline, losing one customer may not seem important. But for me, as someone who flies frequently, it is truly a pity to have such an experience and to feel that the company makes no effort to support or even acknowledge the client afterwards.
I sincerely hope that in the future Peach Aviation will take passenger feedback more seriously and make real steps toward improving communication and customer care.

Most horrible customer service, ripping you off in any way they can. Avoid at all costs

Wort airline ever flown. They are not even into charging money for additional services) - which I understand. They have awful service, high prices and absolutely unfriendly personnel.
Whenever you can avoid them while flying in Japan and surrounding - avoid at any cost).

The staff at Peach have terrible customer service.
I tried to cancel my ticket, but they couldn’t help at all and didn’t even try to solve the problem.
They just told me to use another airline instead.
On top of that, most of the staff couldn’t speak English properly, which made communication very difficult.
I’ll never use Peach again — one bad experience was enough!

Worst airline in Japan, they sell as low-cost and they're nothing like that, high prices, bad platform with no indications and zero help on how to do check-in, awful planes with no space, no help or solutions given by the workers, who also speak no english at all, worst flying experience in my life, and I have flew with Ryanair.

I have used peach several times from Fukuoka to Tokyo. There have been problems every single time with check in machines not working or even a one hour delayed flight . Staff also don't speak or understand English and don't seem to process my Japanese. Peach is the worst. I reckon it's better to pay a bit more for a more reliable service.

I purchased my ticket through Booking.com, where the baggage allowance was clearly indicated. However, once at the airport, Peach required a different baggage weight than what I had already paid for, forcing me to pay the difference directly at check-in. When I later requested a refund for this unfair charge, they refused to reimburse me for the amount I had been wrongly charged.

今回が私にとって日本で初めての国内線のフライトでしたが、Peach Aviationのサービスには本当にショックを受けました。最低限のホスピタリティはあるだろうと期待していましたが、実際には今までで最悪の航空体験となりました。

まず、手荷物の制限がわずか7kgというのは非常に厳しく、国内線の基準としても信じられません。たった2kg超過しただけで追加料金を取られました。このような厳格なルールと追加料金の請求は非常に不親切で、不公平に感じました。

さらに、2時間のフライトにもかかわらず、水すら提供されませんでした。飲み物も軽食も一切なし。まるで乗客への配慮をすべて切り捨てたようなサービスでした。

この体験は本当に残念で、不快な思いしか残っていません。今後Peachを利用することはもうないと思いますし、基本的なサービスや乗客への敬意を求める方には絶対におすすめできません。

Do not fly with them if you aren't flying light. They are extremely strict about the 7kg limit on carry on luggage, which means you can barely take anything with you on the plane.

Seems to be a fraudulent company. I booked flights for €1,000 and didn't receive any emails with information, but €1,000 has been debited from my account. There is also no contact address to which you can write. Be careful, these seem to be scammers! Shame on you.