Peach Aviation Avaliações 

Due to Typhoon I was not able to fly from Hong Kong to Japan. The possible provided available dates was also not in my range of my token Holiday.
There was only 2 location which I could select from Hong Kong to Japan. Even there are more airports in Japan. So there was not much option. Peach Aviation provided me "points" which I could redeem for the next flight which needs to be use within 180 days.
No money refund in this case. I live in Europe and I am not attending to go back to Asia in the coming 180 days. I have asked about the opportunity to use the points under other names of my family but that is also not possible as I am the one who has booked the flight. In other words, I lost my money.
Very disappointed in this unfriendly way of solution. This will be the first time and last time that I will book a flight from Peach Aviation.
I don't recommend this Airline

total scammers, first company ever putting check in for everything above 7 kg, this is above ridiculous, the baggage with no laptop was less than that!

They scanned our boarding passes before the air craft is ready…. Everyone left the comfy chairs and was forced to sit by the window at 5am for 30 mins. Very good service.

Peach has self check-in booths at Kansai airport. This system does not work and caused chaos at check-in (which was meant to open at 17.30 but actually opened much earlier).

The seats are extremely uncomfortable and not designed for a 6 hour flight - they might be OK for domestic routes in Japan but not for this flight duration. Nothing like the quality of seat that you get on Air Asia.

Buying food & drink on the flight was an awful experience; I ordered regular items from the in-flight menu, but this seemed to cause complete panic. The attendant came back three times to check the order. I could not pay by card as 'I had not registered my card' though she could not explain what this meant nor why my card was good enough to pay for the flight but not good enough to buy some snacks. She was shocked that I had no Yen (we were on a flight to Thailand, why would I?) but agreed that I could pay in Thai Baht. I gave the correct money, assuming this would be helpful, but no, it contained a coin which was unacceptable. I gave another banknote; this, despite being Thai legal tender, was unacceptable as it had the wrong King's face on it. An absolute farce, it took more than 20 minutes from placing the order to receiving it.

Avoid Peach at all costs.

Just be aware that Peach aviation will not allow you to board even if your exceeded only 100g over the 7kg.--no, it is not a joke, it is Japanese accuracy--tolerance zero. No, you can't buy more weight with them.
I arrived at the luggage check-in counter on 6 of August 10:30AM: first the Peach staff put my cabin briefcase on the scale, and said there was an excess of 400g and asked me to move stuff from the briefcase to my check-in luggage. Fair enough, I moved some documents and the charger of my laptop to my check-in suitcase, now 6.8kg.
Then, things got complicated: he said my fair didn't include the check-in luggage. I showed the receipt from trip.com and clearly there was about $80 above their no-luggage ticket. Then he went to check with another staff that was busy with other luggage issues customer, story short: It was 1112AM and the flight was leaving at 1130AM, discussion was very long, I didn't want to miss the flight, decided to pay again, and then claim the difference with trip.com later. However, they didn't accept cash, only credit card, but their system was outdated and didn't have a credit card SIM reader, just a magnetic stripe reader, so my credit card wasn't accepted neither. Already late, the other staff started trying to speak English yelling at me to take the luggage to a domestic courier service counter and send it myself if I wanted to catch the plane... What I did, but my luggage arrived at home 2 days later.

Perhaps all low cost carriers are like this, but Peach Aviation needs to work very hard to get out of the lowest level of the LCCs in Japan, My 2nd bad experience with Peach... From Narita fly with the other LCCs: Jetstar or Spring, price is the same anyway.

コロナによる欠航便ではなかったが、全額を無償で返金してくれた。対応に感謝。
ただ、返金先がeDreamsだったために変換されそうにないことが少し残念。

I used Peach Aviation 5-6 times in the last 20 months and I have always been happy with the service.
On February 28, 2020 Peach notified me via email that my roundtrip flights Okinawa-Bangkok were cancelled because of the coronavirus outbreak. I checked on their website and noticed a much earlier post than Feb 28 (I recall 12 but I may be wrong - now the post has been updated) announcing suspension of pretty much all their international routes for the entire month of March. I contacted Peach via the online chat and found out that in the reimbursement I would lose about JPY 11,000 out of the spent JPY 37,000 because credit card payment fee and rescheduling fees are non-refundable. I objected that it was not me cancelling and I was forced to ask for a reimbursement. Indeed their offer to transfer the flights on the same route between April 1 and 20 did not suit me and by the way I had already rescheduled once from early February to late March because of the coronavirus issue and I did not see how the situation could improve from March to April. I was treated in a very cold and impolite way as if they wanted to get rid of me as soon as possible. I asked for the reason of the flight suspension and was told they were not due to disclose. As of now there are no travel restrictions from Japan to Thailand and Peach are flying to areas with a much higher number of infected people than Bangkok according to statistics on the virus. The week before I had flown on empty crafts to Taiwan, so I deduce cancellations were made on the basis of low demand rather than safety reasons.
I am disappointed. I finally lost JPY 11,000 for a cancellation imposed by the airline, I was given a too narrow window of time (April 1-20) for rebooking in alternative to a refund, the cancellation was decided based on economical rather safety reasons, the customer care was very impolite, and I now have to deal with the other reservations of this journey, internal roundtrip flights in Thailand and two hotels.
I am okay with making an effort in a difficult situation like this but a bit of tactfulness by the customer care would have been much appreciated. I did not feel a valued customer and I will not use Peach Aviation again in the future.

Initially, I was overjoyed. I found a non-stop flight between Shanghai and Tokyo that was inexpensive (probably due to the fact that Peach does not take UnionPay or Alipay payment and therefore most Mainland Chinese won't use it).

Due to the coronavirus, my March 28 flight from Shanghai to Tokyo was cancelled and, while they did give me a refund, I must wait two months for it! Absolutely ridiculous. I thought the Japanese had a better handle on technology than this.

Qualità prezzo perfetta. Bagagli tranquilli, in orario e con volo piacevole. Vi sceglierei ancora

My flight was cancelled due to a typhoon in July. No information was given until I reached the airport and was told it was cancelled. Already bad service here. I have now waited for 6 months for a refund. I ordered through Supersaver who claims that they can’t pay me back until Peach Aviation has send the money to them. Still no sign of the money, so I am writing here. Unbelievable bad customer service

After waiting in Incheon airport passing midnight without any information, Peach aviation decided to cancel the flight to Tokyo Haneda. We where left without any compensation, nore food, drinks, Hotel compensation or help for other means of transportation. We have not even go the refund for the cancelled plane returned. Not what you expect from a japanese company