What made my travel plans a wonderful experience can be put into one word....Austyn (My Travel Consultant.) He was extremly patientm courteous, & I could tell he was dedicated to finding the best deal... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The gentleman assisting me was Edgar. He was the most patient, well speaking agent I’ve ever encountered for South west or any airline!! He went above and beyond to help me find best rates and times t... Ver mais
Nowadays is rare and hard to have excellent customer service. Jesse is wonderful! He answered all my questions with utmost knowledge, patience and professionalism. He speaks slowly and clearly easy to... Ver mais
Amos has made my day by working speedily and courteously for my last minute cancellation. He has been nothing except extremely helpful and professional. I understand the circumstances by which it happ... Ver mais
Detalhes da empresa
Escrito pela empresa
Founded in 2017, Fond Travels is your one-store solution for unbeatable deals on flights and vacations. With our extensive network of airline partners and a wide range of vacation packages, we can help you find the perfect travel options to suit your preferences and budget. Join us on a journey of unforgettable experiences and let Fond Travels be your trusted travel agency in crafting remarkable vacations, memorable flights, and more.
Informações de contato
2700 Neabsco Common Pl Suite #101, 22191, Woodbridge, Estados Unidos
- (323) 800-6001
- info@fondtravels.com
- fondtravels.com
4,6
Excelente
257 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Michelle Molloy was very helpful and…
Michelle Molloy was very helpful and patient.
21 de outubro de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
They misled me
They misled me into thinking they were my actual airline charging me $500 when in the end, my own airline changed my connecting flight (For free) to ensure that I was able to complete my trip. They did nothing and they did not refund the $500 that they took from me.
2 de setembro de 2024
Avaliação não solicitada
Resposta da Fond Travels
Unfortunately, We are unable to recognise you as our customer. To help us resolve the issues you faced and to ensure that we take appropriate action, we kindly request that you share more details about your experience. Please email us at help@fondtravels.com with specific information regarding your booking or any other relevant details.
Your satisfaction is our priority, and we are committed to resolving any issues to your satisfaction.
We look forward to the opportunity to assist you further and make things right.
Michelle was a great help
Michelle was a great help! She understood my situation and was so patient and friendly. She solved my issue like a pro. Thank you Michelle!!🌹
14 de outubro de 2024
Avaliação não solicitada
Resposta da Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
I was assisted by Lucas
I was assisted by Lucas. He was very professional and courteous.
18 de setembro de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Dexter was very polite and tried to help
28 de agosto de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Dexter help me with my portion g pass
Dexter help me with my portion g pass
26 de agosto de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Harvey is excellent
Harvey had been very helpful in rebooking our flight and making hotel reservations for us when our flight got canceled.
20 de agosto de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Harvey is excellent
Harvey is excellent, smart and efficient. Great person to have on your staff.
21 de agosto de 2024
Avaliação não solicitada
Resposta da Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
Dexter was a great help
12 de agosto de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Dexter did good very helpful
Dexter did good very helpful
11 de agosto de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
FRAUD ALERT
FRAUD ALERT: this company interjected my call to Chase Travel while I was on hold and fraudulently took my credit card and personal information by pretending to be the bank's third party & charged my card. I have reported them to the police and opened a dispute with the bank, who had no idea of who they are nor has any business with them. I highly suggest that you avoid any business with them. There is a police investigation open on them and despite trying to get my money back they kept being extremely rude and ghosting me every time I contacted them to also have my information removed from their records.
3 de abril de 2024
Avaliação não solicitada
Resposta da Fond Travels
We appologize for the inconvience caused you. In order to assist you with your concern, We tried to reach you. However, You seems to be busy at the moment. Please note that at Fond Travels, we always obtain prior written approval before charging any amount by specifying the service being provided. The decision to proceed with the services was entirely at your discretion. Only after receiving your approval, our travel advisor confirmed the services for you.
We would like to inform you that after thorough investigation, Your bank has already resolved the dispute in the favour of Fond Travels since the complete services was provided by us. To help us resolve the issues you faced and to ensure that we take appropriate action, we kindly request that you share more details about your experience. Please email us at escalations@fondtravels.com with specific information regarding your booking or any other relevant details.
Your satisfaction is our priority, and we are committed to resolving any issues to your satisfaction.
We look forward to the opportunity to assist you further and make things right.
Diego Sanchez
Diego Sanchez help us out with our flight, I like spirit airlines and it’s the best they attend us well and great service.
29 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
I call Harvey and he very patient with…
I call harvey twice and he was very patient and helpful and he help me with my flight i wanna say thank you for your help
28 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
Very helpful and patient
Very helpful and patient, he spent almost half an hour trying to help us, and we got what we needed. I recommend this guy. I wish if all customer service representatives like him. I don’t usually give reviews but he deserves it.
29 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
Harvey the best …
So I book with American Airlines and I get the most exceptional receptionist Harvey!! 💯He was very attentive and supportive he customers service skills was a 10/10 I would definitely use him again whenever I am traveling 💯💯💯!!
24 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
Thank you for your review! We're thrilled to hear about your fantastic experience with us. Providing exceptional service is our top priority, and we're delighted to have exceeded your expectations. Your feedback means the world to us and motivates us to continue delivering memorable travel experiences. We can't wait to welcome you back for more adventures in the future!
They are scammers…
They are scammers…they are unethical
They are scammers…they are unethical. they asked me to pay them a cancelation for tickets that were not purchased from them, they promised refund vouchers and when my friend advised me to call the airlines directly the airlines said only the issuing office could refund the tickets, the cancelation they asked for it was about 3000.00,
23 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
Unfortunately, We are unable to recognise you as our customer. To help us resolve the issues you faced and to ensure that we take appropriate action, we kindly request that you share more details about your experience. Please email us at escalations@fondtravels.com with specific information regarding your booking or any other relevant details.
Your satisfaction is our priority, and we are committed to resolving any issues to your satisfaction.
We look forward to the opportunity to assist you further and make things right.
Excellent agent Dexter bachor great! Service
Great agent Dexter help was most profesional
21 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience with us. At Fond Travels, we strive to create memorable journeys, and it's always rewarding to receive such positive feedback. We're delighted that you found our services to your liking. Your satisfaction is our priority, and we look forward to welcoming you back on another adventure soon. If you have any further feedback or need assistance, please don't hesitate to reach out.
Breeze Account Hacked
My miles were used by someone else who apparently accessed my Breeze Account. Eddie with Fond Travel did a superb job of helping me with part of the loss I incurred. My plans were necessary for me to change due to my partners death. Eddie was concerned and did as much as he could. His follow up on this issue was remarkable. He restored my faith in Breeze Airlines.
8 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Anthonnio Martínez muy bien el servícion
12 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
Helper and kind
Harvey has been helpful to me in resolving my issue
11 de julho de 2024
Avaliação não solicitada
Resposta da Fond Travels
We're thrilled to hear about your fantastic experience with us. Providing exceptional service and unforgettable experiences is what we strive for, and we're delighted that we could exceed your expectations. Your kind words are truly appreciated and serve as motivation for our team. We look forward to welcoming you back on another adventure soon. If you ever need assistance or have feedback to share, please feel free to contact us.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.