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Fond Travels Avaliações 258

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O TrustScore é 4.5 de um total de 5

4,6

Agência de Passagens Aéreas
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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What made my travel plans a wonderful experience can be put into one word....Austyn (My Travel Consultant.) He was extremly patientm courteous, & I could tell he was dedicated to finding the best deal... Ver mais

Avaliado com 5 de um total de 5 estrelas

The gentleman assisting me was Edgar. He was the most patient, well speaking agent I’ve ever encountered for South west or any airline!! He went above and beyond to help me find best rates and times t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Nowadays is rare and hard to have excellent customer service. Jesse is wonderful! He answered all my questions with utmost knowledge, patience and professionalism. He speaks slowly and clearly easy to... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amos has made my day by working speedily and courteously for my last minute cancellation. He has been nothing except extremely helpful and professional. I understand the circumstances by which it happ... Ver mais

Detalhes da empresa

  1. Agência de Passagens Aéreas

Escrito pela empresa

Founded in 2017, Fond Travels is your one-store solution for unbeatable deals on flights and vacations. With our extensive network of airline partners and a wide range of vacation packages, we can help you find the perfect travel options to suit your preferences and budget. Join us on a journey of unforgettable experiences and let Fond Travels be your trusted travel agency in crafting remarkable vacations, memorable flights, and more.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

258 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais
Avaliado com 2 de um total de 5 estrelas

Call this company daily. If something goes wrong, it's your fault and it is nothing they can do.

Call this company daily.

5 de março de 2026
Avaliação não solicitada
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Resposta da Fond Travels

Hello Terry,

Thank you for your feedback. We're sorry to hear about your frustration and appreciate the opportunity to clarify the situation.

In May 2024, you contacted us to add additional baggage to your reservation. Although the service was processed on our end, the airline unfortunately did not complete the baggage addition. As soon as this was identified, we promptly issued a full refund for the baggage fee and, as a goodwill gesture for the inconvenience, also provided a complimentary voucher for future use.

The voucher was issued via email with a validity period until August 20, 2024, which was clearly mentioned in the voucher details. Our team has recently received your request in March 2026, which is unfortunately well beyond the validity period.

We understand how situations like this can be frustrating. However, we did make every effort at the time to resolve the issue promptly by refunding the charge and providing a goodwill credit.

That said, we would still like to assist you if possible. Please feel free to contact our support team directly so we can review your case once more.

Kind regards,
Customer Support Team

Avaliado com 1 de um total de 5 estrelas

I had a very poor experience with FondTravels

I had a very poor experience with FondTravels. Their customer service was slow and unhelpful, and getting clear information was almost impossible. Once the payment was made, support dropped significantly.

Changes and questions were handled poorly, and I felt like my concerns were ignored. The overall process lacked transparency, and the experience caused more stress than help.

I would not recommend FondTravels to anyone who values timely support and professional service. There are far better and more reliable travel agencies available.

6 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amos M

Amos M. Was very helpful in helping us get our daughter on another flight when you flight got canceled. Mara was traveling alone. Mara has Asperger’s and anxiety disorder. She has flown a lot in the last 2 years. We ( her parents) are usually with her, but this time she wanted to try going by herself to a friends wedding in Penn. Mara was on the last leg of her trip on Nov 10 from Dulles to Portland Maine when the flight was cancelled. Her anxiety kicked in and I asked her to find someone who worked behind the counter so I could talk to them and ask them to help her, but she said there was no one there. Panicking, I call the United number and was lucky to get Amos who saved the day!!! He very calmly got her on another flight at a different airport (Ronald Reagan) we had to pay extra, but he took over an hour on the phone with me to make sure she was safe and on her way home. I really appreciated Amos helping us out!!

10 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amos is the best

Amos has made my day by working speedily and courteously for my last minute cancellation. He has been nothing except extremely helpful and professional. I understand the circumstances by which it happens, not happy about the delay not at least he got me back home on the same day!

10 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great help

Quick response and solve my problem in a great manner.

31 de outubro de 2025
Avaliação não solicitada

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