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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Pour le moment déjà moment de détente et super odeur ! Elle semble bien hydratée la peau pour le reste pas assez de recul concernant la fermeté j'espère !!

Avaliado com 1 de um total de 5 estrelas

J'ai acheté le petit appareil LigthPro, mais très déçue par ce gadget , son utilisation n'est pas assez expliquée et les contres indications pas bien indiquées pour ma part l'appareil en mode Eyes m... Ver mais

Avaliado com 4 de um total de 5 estrelas

J'ai plus de 65 ans, j'utilise le Light Pro depuis 2 semaines tous les jours, et je vois déjà un résultat notable. Ma peau est plus ferme et lumineuse, les rides sous les yeux sont atténuées, de... Ver mais

Avaliado com 5 de um total de 5 estrelas

J'utilise le masque liftant réutilisable pour le contour du visage depuis quelques semaines et j'obtiens des résultats très satisfaisants. J'ai l'impression que mon contour du visage est plus net. Je... Ver mais

Detalhes da empresa


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

148 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 21% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

j'ai commandé il y a un mois des…

j'ai commandé il y a un mois des masques pour un total de 48 euros. Je n'ai eu aucune confirmation de commande mais mon compte a été debité dès le lendemain.
A ce jour aucune livraison et silence total malgré 2 relances auprès de leur service.

19 de dezembro de 2025
Avaliação não solicitada
logotipo da Fontanay

Resposta da Fontanay

Bonjour Mme Carine Sturtzer,

Nous sommes sincèrement désolés pour l’attente et l’inquiétude que cette situation a pu engendrer.

Nous tenons toutefois à préciser que vos sollicitations ont bien été prises en compte et que notre service client a suivi votre commande de près dès réception de vos messages.

Pour information, une confirmation de commande est envoyée automatiquement par email pour chaque achat. Il arrive cependant que ce message soit redirigé vers les spams ou courriers indésirables, selon les paramètres de messagerie.

Concernant le délai, nous avons effectivement rencontré une rupture de stock exceptionnelle liée à une forte demande, ce qui a retardé l’expédition de votre colis. Celui-ci a été livré quelques jours après le dépôt de votre avis.

Nous regrettons sincèrement ce contretemps et vous remercions pour votre patience. Notre équipe reste bien entendu à votre disposition pour toute question complémentaire.

Cordialement,
L’équipe FontanaySkin

Avaliado com 5 de um total de 5 estrelas

Masque réutilisables liftant et huile corps liftante

J'ai pu utiliser le masque liftant réutilisables et j'en suis satisfaite. Un moment bien être, qui complète ma routine. Le fait qu'il soit réutilisables 4 fois et vraiment un plus.

Concernant l'huile elle est agréable à appliquer, ne laisse pas de fini gras et le flacon pompe facile l'utilisation

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

J'ai commandé il y'a une semaine

J'ai commandé il y'a une semaine light pro 7en1 il était mis en avant victoire beauté 2025 mais j'ai contacté l'organisme des victoires pour être sûr et voilà ce qu'on m'a répondu :

Aucun des produits présents sur le site fontanayskin n'a obtenu une Victoire de la Beauté.
Le seuls produits lauréats sont ceux présents et présentés sur le site officiel des Victoires de la Beauté.
Bravo pour votre vigilance !

C'est une annonce mensongère et il ont retiré le logo depuis je leur ait demandé des explications il me demande de retourner le colis à mes frais en Angleterre donc surtout ne commande pas 😡

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Having bought the Magic body oil after…

Having bought the Magic body oil after 2 days my skin was itching. I contacted customer services and now they are refusing to honour their 30 day money back guarantee. DO NOT TRUST THIS COMPANY - they will try and fob you off with a voucher!!! FALSE ADVERTISING for clarity I am well within the 30 days!I I offered to return the sealed unopened boxed bottles as I can not use it (obviously) but nope - was 2 mins over the returns date - but they said they would not accept them any way due to health and safety. Now NOT honoring there 30 MONEY BACK GUARANTEE which is plastered all over their website - Now trying to brush me off with a voucher. FALSE ADVERTISING - DO NOT TRUST THEM OR THEIR PRODUCTS

20 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointed in this company and the Light Pro

I would have given the company 5 stars when I bought my first Light Pro from them, as it was easy to use and effective. I then bought another for my daughter, as I was so pleased with the first. The second one appeared to me to be faulty, as it kept vibrating in between functions, in spite of being disconnected from the skin. I sent a video, they agreed it was faulty, and sent me another. The new one did exactly the same. They then said it was a new design, and this was meant to happen (odd they didn't know this when they sold it to me?). Annoying change, but the device appeared to still be useable. Then I realised that when using both the new ones on the EMS function we got electric shocks on our faces! This has never happened with the first one I purchased, which I have had for a long time now, and is extremely uncomfortable and disconcerting. I use it in exactly the same way as I use the first one, with the same conductive gel bought from Fontanay, so it is definitely not a case of my using the product incorrectly. Fontanay responded to my complaint by saying it's normal to get electric shocks with an EMS device, which it obviously isn't! I am so disappointed in this company - until now I had really liked their products, had recommended them, and would have continued to buy from them, but I won't again, and would strongly advise others not to.

I have tried to get a response from the company about returning the faulty Light Pro for a refund. They don't respond. As I said in my review above, two out of the three Light Pros I have give electric shocks on the EMS function. I have used all three in exactly the same way - one is fine, and the others are faulty. I have asked various beauty therapists and manufacturers of EMS products, and they say this is absolutely not normal or desirable! Of course it isn't. I will also take this opportunity to say that when I emailed asking why they were selling an almost exact replica of another company's Magic Oil, passing it off as their own creation, they didn't respond. If they were a reputable company they would have done so, and would have told me how to return my faulty product for a refund. They are dishonest and not to be trusted.

15 de setembro de 2025
Avaliação não solicitada
logotipo da Fontanay

Resposta da Fontanay

Dear Anne Studdert-Kennedy,

Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your disappointment, especially after having been so satisfied with your first Light Pro.

We always want our customers to feel fully supported. This is why, when you reported an issue, we arranged not one but two free replacements, so that you now have 3 fully functioning devices. We went beyond usual policy of other companies and legal requirements because your satisfaction is important to us.

Regarding EMS technology of your device : it does indeed work by delivering small electrical impulses to the skin and muscles. These can sometimes be perceived as “tiny shocks,” which is a normal part of how EMS stimulates and tones the facial muscles. The sensation can vary depending on skin sensitivity, gel application, and intensity level chosen. While some users feel it very lightly, others may find it stronger.

We regret that this sensation feels uncomfortable for you, as many of our customers use the device without concern and enjoy the lifting benefits.

Your loyalty as a returning customer means a lot to us, and we sincerely hope you’ll reconsider your view, as our intention has always been to provide you with quality products and attentive service.

Lea from FontanaySkin

Avaliado com 5 de um total de 5 estrelas

Waouh

Très contente de mon achat pour cette appareil pour mon visage : lightpro que j’utilise avec les sticks booster collagène. Ma peau se réhydrate vitesse grand V. J’utilse également le masque pour le double menton.
Je suis vraiment bluffée des résultats, je le recommande vivement. MERCI A Fontanayskin.

1 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fontanay customer service

I recently contacted Fontanay customer service requesting a replacement small part for my lightpro device which I had lost and what a wonderful response I had from Lea! She was so very kind and helpful and is sending me the part without charge! What fantastic customer service! Lea is an absolute credit to the Company .
Thank you Lea!

4 de setembro de 2025
Avaliação não solicitada

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