Ford Money Avaliações 

482
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Awful service and regret setting my regular saver up. Multiple conflicting emails sent from yourselves over the weekend and all I want to do is pay into the account. Won't use again

Avaliado com 1 de um total de 5 estrelas

Funktioniert alles irgendwie nicht richtig. Das Lockangebot mit den höheren Zinsen auf dem Tagesgeld für Neukunden ist OK, das Drumrum funktioniert nicht wirklich. Das Online-Banking sieht s... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have nothing but praise for FORD Money. I'm 71 years old, not clever with technology, & nervous of making mistakes I have had to ring several times over the years to ask for help with my ISA Ever... Ver mais

Detalhes da empresa

  1. Banco

Informação fornecida por fontes externas variadas

We are a multi-award winning online savings provider, offering a range of fair and consistent savings products in the UK: each designed to help make your money go further. We’ve been managing money and providing lending via our finance subsidiary Ford Credit since 1963. And in 1997 Ford Credit obtained its UK banking license and became known as FCE Bank plc. This means that as Ford Money we are regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). Your savings are also protected by the Financial Services Compensation Scheme (FSCS), so you have the reassurance of knowing that Ford Money is brought to you by an established name you already know - and more importantly can trust. To find out more about our savings products visit www.fordmoney.co.uk


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

482 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,6

Todas as avaliações

(482)

52 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Went through All the procedures to open…

Went through All the procedures to open an account with Ford money after several pestering text to funds the account from them I sent 10k from My nominated account to fund the account only to have it sent back The following Day then The nominated account asked for evidence of where The Money had come from before they would credit back My account as There was no evidence from Ford money iam stuck with Money in the system and no communication from Ford Money dispite several e-mails and secure messages as a First Time customer of theirs iam not impressed at all with the service still waiting for My money to be returned legal proceeding will be taken if they can't resolve this matter very disappointed with them to say the least.

29 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Charlie,

We have tried to contact you but have been unable to speak to you. We have sent you an email explaining the situation. It seems your £10k was sent with an incorrect reference, meaning we had to return the money to your connected bank account. Please get in touch if you need any further information.

Kind regards.

Team Ford Money

Avaliado com 1 de um total de 5 estrelas

The app has been down for 3 days

The app has been down for 3 days. And no message other than call us! The bank should be reported to the regulator. I don’t have the time or energy

28 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Sam,

We are currently investigating the mobile App downtime. We have reached out to you seperately to request some further information so that we can get in touch.

Kind regards.

Team Ford Money

Avaliado com 3 de um total de 5 estrelas

Robots ?

I Really want to open /switch to an account with ford but am concerned the high praise here is just paid ford reps or bots and that it will be impossible to actually walk in anywhere to meet with anyone face to face If any issues Occur and very difficult to speak with an actual person on a phone call If you even pick up without being charged an arm and a leg to be on hold
Then if the online page freezes up Internet gos down or vanishes etc etc your stuck . I dislike banks I dislike faceless digital electronic money payments deposits etc even more so it’s big brother all
Sold on “convenience “ but stuffing it in a teapot isnt a good idea either and I allready have bank accounts Lol so....What other banks are linked to ford Please as I know it’s only 85k covered with any bank or Even linked banks TOTAL .Tell me why I’m wrong before I arrange an interest deal with my current walk in banks and spread the deposits under different ACTUAL banks to keep under the 85k in each

Thankyou

26 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hello there,

We have reached out to you privately, asking you to share some contact details so that we may call you to discuss.

Kind regards

Team Ford Money

Avaliado com 1 de um total de 5 estrelas

very slow to get through to

very slow to get through to - been in a queue for 39 min so far !

24 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Justin,

I'm sorry you have had to wait to get through on the phone, we have had a very busy period. If you could let us have your contact details privately, we can call you to make sure your query has been resolved.

Kind regards.

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

Already had a savings account with Ford…

Already had a savings account with Ford Money and just opened a fixed. Very impressed with them in their simple and straight forward web site and easy opening of the account and customer service when I have e mailed or called are fantastic and helpful when I had a question. . I went to Ford as they are a brand well known name unlike some of the other competitor banks who I have never heard of. They offer great competitive rates and easy to understand on how to add or withdrawing funds with no complications or limits on withdrawals. Well done Ford Money, I highly recommend them.

13 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi there,

Thank you very much for leaving such a lovely review and onward recommendation. It is appreciated.

Kind regards.

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

A very happy customer

I currently have a fixed term savings account with Ford Money, and I could not be happier ! Very easy to open and operate. No issues whatsoever and a very competitive rate. I feel you deserve a better rating than you currently have. Keep up the good work.

23 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Giles,

Thank you for taking the time to leave your kind review. We hope you continue to enjoy your savings experience with us.

Kind regards.

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

isa opening

i opened a isa , swoped from my existing isa was done swiftly, no problems, using the app straight forward never any problems, would recommend 👍👍

18 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Martin,

Thanks for the recommendation, we are really pleased that the ISA transfer went smoothly and without any issue.

Kind regards.

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

Easy to manage

very easy to set up and manage an account. Competitive rates of interest also help.

19 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi David,

Thanks for taking the time to leave a review. We really appreciate it.

Kind regards.

Team Ford Money

Avaliado com 1 de um total de 5 estrelas

New Account Password Doesn't Work

I can't create an account. They have everything in green if it meets the criteria - upper case, lower, characters, etc. Everything is green, 5 attempts, all failed. Eventually used a browser generated password and it also failed. I'm not a fool, and read the password criteria line by line. Their own system verified the password. But I give up. It's obvious they just don't want new customers.

17 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hello Mr Galea,

We have requested your contact number privately so that we can reach out and assist, but we haven't had any response. We would be happy to give you a call but need to know a contact number we can call you on. Please get in touch so that we can help.

Kind regards.

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

Opened a 1 year fixed online saver

Opened a 1 year fixed online saver - very straight forward. . Have also spoken to a representative, who resolved my query very efficiently . Getting through on the phone was easy no delay . I have since opened an easy access savings account - I recommended the bank to my sister who also found it straight forward to open an account .

10 de maio de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hello Mr Cheadle,

Just wanted to say a huge thank you for taking the time to leave your kind review and for recommending Ford Money to your sister. We hope you both continue to enjoy your savings journey with us.

Kind Regards.

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

Great service over a number of years

I have invested six figure sums in Ford money fixed rate accounts for a number of years.
I have ALWAYS received excellent service from well informed advisors.
They offer highly competitive rates and keep you advised with clear instructions a month before maturity.
I highly recommend this bank to you.

3 de agosto de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Christopher,

Thank you for taking the time to leave this fantastic review. We really value your loyalty and hope you continue to enjoy saving with us.

Kind Regards

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

Great simple straight forward products with excellent customer service

Simple clear web site. Straight forward products with Excellent transparent rates Unlike other Building Socs I have used they have a simple approach with one flexible account They don't make you transfer to a new account with a better rate. Customer service has been excellent. Phones always answered promptly. Cant fault them

4 de outubro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi there,

Thanks for taking the time to give your feedback. We do take pride in being simple and straightforward. We hope you continue to enjoy your savings journey with us.

Kind Regards.

Team Ford Money.

Avaliado com 5 de um total de 5 estrelas

5 stars all the way

Like another reviewer on here i was also very reluctant to open an account with ford money due to the large amount of negative reviews but i'm very glad i did. The whole process was simple and straight forward.After choosing the account i wanted it was just a case of filling out an application form.I then received an email 5 minutes afterwards informing me my account was now open.I was then told i would be getting an email within 24 hours which would give me temperary information to start funding my account,well i received that with in 3 hours.Then to get my permanent information which would be coming through the post i was told i would get it in a week,well that arrived in about 3 days with all the information i needed.I also found funding my account simple and straight forward and its nice to receive a text a couple of hours later to inform me that said funds have arrived in my account.One other thing is the ford money app is useful and so easy to use with very clear graphics.I have recently tried to open an account with another bank who shall remain nameless.I filled out the relevent forms to then be told i would have to wait 3 days to get my application approved,well after 5 days i got an email telling me i had to send more information which i did.I was then told after another week that they needed even more so i just gave up went to ford money and it was all opened and approved with in about 15 minutes.I think the reason some people struggle with ford money is they just don't read the instructions carefully about how to deposit money etc and then turn round and blame ford for there mistake.All i'll say is if i could give 6 stars instead of just 5 i would.

28 de setembro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hello Mike,

Wow! Thanks so much for taking the time to leave such a fantastic review. We really appreciate you following the funding instructions and hope you continue to enjoy saving with Ford Money.

Kind Regards.

Team Ford Money

Avaliado com 4 de um total de 5 estrelas

Been a satisfied customer since 2018

Been a satisfied customer since 2018. They are quick to increase savings interest rates following BOE decisions and on line messaging system has worked well. Only disadvantage is transfers to and from other banks not instant but out-weighed by the advantages

28 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A good experience

Having seen the negative reviews was a bit reluctant to open a 2 year fixed rate bond with Ford Money. I decided to go ahead as it was the market leading rate. The application process was straightforward and simple. Got my account details and could have deposited money within minutes but waited until the next day until I got my customer ID by email so that I could login online. When I deposited money I got a text about 10 minutes later to say the funds had been received. Don't know why there is so many negative reviews but from me it is a well deserved 5 for simplicity, clarity and good rates.

27 de setembro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Brian,

Thank you for your review, it is appreciated, and for choosing us as your Savings provider.

Thanks once again.

Kind regards.

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

Opened 4 joint savings accounts today…

Opened 4 joint savings accounts today due to great interest rates, and my wife needing easy access from an app, I found the whole process simple and super quick , called customer service once during set up to confirm one of the questions asked and found Josh to be super helpful

26 de setembro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi John,

Thank you for the fantastic review. We hope you and your wife continue enjoying your savings journey with us.

Kind Regards.

Team Ford Money

Avaliado com 4 de um total de 5 estrelas

used Ford Money online 4 years

I've used Ford Money online for a few years now. All went as expected & no negative experiences.
Would recommend them 👌

20 de setembro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Paul,

Thank you for your feedback and recommendation. I hope you continue to enjoy saving with us.

Team Ford Money

Avaliado com 1 de um total de 5 estrelas

Awful company

Awful company ! It took over a calendar month to confirm my account details -Finally got my details in the post and I am told the account had been closed as not funded in 21 days of application (WELL HELLO MISSION IMPOSSIBLE !)Well they say everything happens for a reason got a better deal elsewhere so cheers for that and ps. please advise your customer service people not to laugh at customers its not very professional at all not surprised he forgot to press the survey button at the end of call !!!!! * ADDED AFTER REPLY -What poor reply a misinterpretation of sarcasm that's the best one I heard yet and as for the excuse I had to contact you 2wks in to be told there was error this should have been picked up and reported to myself within 24hrs not me to have to contact you then wait another 2-3 weeks for you process come on talk about pass the blame just read the other reviews looks like a common occurrence!

19 de setembro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hello Ceri,

Unfortunately, we had to clarify some important information to set up your account as this was incorrect on your application. We let you know that we needed this from you, but this was not received in time. We could not enable your account to be verified without this information as it's a core part of our security checks on your account. Apologies if you thought the agent that spoke to you laughed at you, however after a review of the call, I can confirm that this was a misinterpretation of sarcasm between yourself and the agent.

Kind Regards.
Team Ford Money

Avaliado com 5 de um total de 5 estrelas

Just opened an account..great interest…

Just opened an account..great interest rate but even better customer service who are so friendly and explain any glitches when opening the account. there is an app to use and excellent layers of security too.
A text message is sent when a deposit is made and lands in the account

highly recommended

15 de setembro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Mossy,

Thanks for the fantastic review! - it is appreciated. We hope you continue to enjoy your savings journey with us.

Team Ford Money

Avaliado com 5 de um total de 5 estrelas

Opened online a fixed term bond

Opened online a fixed term bond, had some initial issues with timing out, but their helpline was answered without queuing and the advice was good and worked. Transferred an initial deposit and received a text informing me it had been received within 12 hours. If you follow the instructions it does exactly what it says on the tin. A very strong interest rate and long term investment.

13 de setembro de 2023
Avaliação não solicitada
logotipo da Ford Money

Resposta da Ford Money

Hi Shane,

Thanks for your feedback. Rest assured, we are committed to making your savings journey a happy and successful one.

Team Ford Money

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