Forever Drawn Avaliações 49

O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I received the necklace and was not happy with how it was done. I reached out twice to discuss what can be done and no one responded back. Would not recommend. There is no customer service and somethi... Ver mais

Avaliado com 5 de um total de 5 estrelas

The confirmation email regarding the submitted artwork really made me feel like they wanted to get it right. When the keychains arrived, they looked just like the drawings we submitted!

Avaliado com 5 de um total de 5 estrelas

Loved the idea of turning a 17 year old drawing into a forever charm. I was very anxious to receive the charm & if it was going to be close in appearance.. IT WAS A PERFECT MATCH!! I couldn't be happ... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My daughter spotted you online and said it was a lovely idea. She had my grandson's first drawing of a "human" on the fridge so I took a snapshot and sent it to be made up, keeping an open mind as to... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Designer de jóias

Escrito pela empresa

Forever Drawn is a business that captures moments of complete creativity, freedom, and childlike imagination in a beautifully crafted piece of jewellery using your child’s favourite drawing. Our dedicated team is here for you. We’ll create bespoke jewellery that you’ll love and cherish for a lifetime, and thanks to our exceptional customer service and high-quality products, we know that we can capture that perfect moment with style and integrity – and provide you with something that will immortalise your child’s art forever.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

49 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very happy with the purchase!

I got one necklace and 2 keychains of a drawing my 4 year old did and we absolutely love them!

20 de abril de 2024
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Resposta da Forever Drawn

Thanks so much, Stephanie. We are really happy that you love both necklace and keychains! Much appreciated!

Avaliado com 1 de um total de 5 estrelas

Terrible product no customer service…

The following was sent on May 16th to support(at)foreverdrawn(dot)com

To whom it may concern,
With all due respect this necklace I received is a disgrace. I had reservations when uploading a picture and not receiving a mockup of what the necklace would look like. I am embarrassed to have purchased and received such an item. Please make this right. Order number 3267.

7 de maio de 2024
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Resposta da Forever Drawn

Hi Joe, thanks for sharing your feedback and sorry to hear about your experience. We disagree with your statement "no customer service". Your email query was processed in a timely manner (less than 12 hours). Our customer service team acknowledged your complaint and offered a remediation in compliance with your return and refund policy. Specifically, we replied "our designers do their best to stay close to the original drawing, which sometimes is very difficult to reproduce in a pendant. Unfortunately, being a custom product, we can't issue a refund for reasons other than an error on our end. The best I can do is issuing a monetary voucher". Also, we don't offer mockups and we don't create any expectations around it, which seems you had. Unfortunately, you also didn't offer any details on what was wrong with your order, other than angry comments such as 'disgrace' and 'am embarrassed to have purchased'. As you can imagine, these are not comments we can take action on. Finally, we feel your review is quite harsh and doesn't represent the quality of either our products or customer service.

Avaliado com 5 de um total de 5 estrelas

It is absolutely georgeous

It is absolutely amazing. Couldn't wished for more acurate depiction of my son's drawing. Communication was great all the way through and was received faster than I would have thought. Great job and thanks for everything. Will order again for sure.

1 de junho de 2024
Avaliação não solicitada
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Resposta da Forever Drawn

Thanks so much for your kind review, Lenka. We are thrilled that you like your forever keepsake!

Avaliado com 5 de um total de 5 estrelas

Exactly as advertised!

Exactly as advertised! I got the necklace and it looks just like the drawing I submitted. I am super pleased with the end result. Will definitely order again. It also arrived earlier than I thought it would.

10 de abril de 2024
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Resposta da Forever Drawn

Thanks for taking the time to write this review, Tami. We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

10/10 would recommend

The product is beautiful and the customer service is excellent. Would definitely recommend getting something here.

8 de março de 2024
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Resposta da Forever Drawn

Thank you so much for the kind review!

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing - would definitely recommend

21 de dezembro de 2023
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Resposta da Forever Drawn

Thanks so much, Toby. Really appreciate the kind review!

Avaliado com 4 de um total de 5 estrelas

Very cute and special but too fragile to use

Very cute and special and very accurate to the picture. Unfortunately, we don’t feel that we can use it because it is so thin and fragile. It was supposed to be a keychain on daddy’s car keys, and the drawing was of our family with long stick legs - the legs are so thin and bendable that he worries they will snap if he puts them in his pocket. I was hoping when they made it it would be thickened enough or little horizontal connecting lines added in order for it to be used as a keychain.

12 de dezembro de 2023
logotipo da Forever Drawn

Resposta da Forever Drawn

Hi Chelsea, and thanks for the kind review. We are sorry if the final product turned out to be too fragile. It's not always easy to turn a drawing into jewelry. Our designers try to stay as close as possible to the original artwork as a priority. In drawings like yours, elements like legs are drawn very thin and this can be problematic for the designer. Having said that, I would still be confident that the stainless steel metal used for the keychain can be fairly solid and resistant

Avaliado com 1 de um total de 5 estrelas

Total scam. Don't waste your money

I purchased my items on November 27, 2023, with the guarantee that they would be here by Christmas. They were "shipped" on December 12, 2023. It is now January 5, 2024, and not only do I not have my items, there is no indication that they even exist. Customer service is less than worthless, able to provide no useful updates and continually claiming that I bought my items on November 28, 2023, which I think was an attempt to get out of the shipping by Christmas guarantee. Customer service rep Pasquale Mallone has been my point of contact, to my everlasting disappoinement. All they have told me so far is that my items weren't "lost" and I should be getting another update shortly (over a week ago). I have not gotten another update. I have asked about a refund which they are clearly reluctant to do, so I am going to initiate a dispute with my credit card compant shortly. And, even if/when the items do get here, I have no guarantee that they will look the way they should -- to say nothing of them being a severely late Christmas present. I cannot overstate how much you should not do business with this company.

EDIT: responding to the reply below, if this wasn’t a scam, why did I continually get told by the customer service rep that my order had been placed on November 28—which just happened to be one day after the here by Christmas guarantee—instead of November 27, which I can prove I did? Why did the tracking number never give me any updates at all, including that the package was sent to the courier? Why did the customer service rep tell me my package wasn’t lost and promise to update me, and you only refunded me after I posted this review without updating me for a week?

Scam. Avoid. Your money is better spent elsewhere.

11 de dezembro de 2023
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Resposta da Forever Drawn

Hi Matthew, we are sorry about your experience. We appreciate the frustration but we totally disagree with your views and opinions, especially about labelling us as a 'total scam'. Unfortunately, Trustpilot gives us no way of protecting the business from such statements, other than sharing our version of the story. We have always been in touch with you since the very first email you sent. We haven't been in touch for the last week because we are still pursuing the courier for info. Considering the New Year's Eve weekend, unfortunately it has been very difficult to get any updates. At this point, and like we wrote in one of our replies, we consider your package as lost and we promptly issued a full refund. Like we wrote in other reviews, a small percentage of packages get lost during peak season. This is true for Forever Drawn as for any other company. We are looking for solutions to this and we significantly decreased the number of parcels lost since the previous holiday season. The reality is packages get lost and we as a company are not always able to do anything other than keeping customers informed and eventually issue a refund. This is what we did and this has always been our reassurance to you since our very first communication. We hope you will be a bit kinder and more objective in your feedback moving forward. Once again, sorry about your experience with us and Happy New Year

Avaliado com 5 de um total de 5 estrelas

Great gift

I was hesitant to do this because I have no technical skills. They made it extremely easy to order. My daughter loved her special necklace and was amazed how it looked just like the silly 4year olds sons drawing. I was pleasantly surprised that it was connected to a necklace. I was under the impression it was just a charm. Thanks for a great Christmas gift.

15 de dezembro de 2023
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Resposta da Forever Drawn

Thank you so much for your kind review, Barb. We are very happy that your daughter liked her necklace

Avaliado com 3 de um total de 5 estrelas

I inquired about the shipment of my…

I inquired about the shipment of my order because I was informed that I would be receiving it shortly. It never arrived and inquired multiple times and each time I got the same answer that it had shipped but the updates were not indicating that. After a few weeks of inquiring I was told that the shipment was lost and they were sorry and they would refund my money. They did refund my money but then emailed me that they found the shipment and I also received the jewelry. While I received what I ordered and I appreciate that, the angst of wondering where it was at this time of year was too much. I plan to order from them again because my mother loved the piece.

6 de dezembro de 2023
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Resposta da Forever Drawn

Thanks for sharing your thoughts and sorry about your experience. Unfortunately, in peak times like the holiday season packages get lost by shipping companies. This does not affect most of the orders but only a tiny percentage. Unfortunately yours was among the said percentage. I agree that the experience was not ideal. Having said that, we promptly refunded you the money and even after the package was found, we decided to basically give you what you ordered for free to make up for the experience. I am not sure how many companies do that but we didn't mind as we value our customers before anything else

Avaliado com 5 de um total de 5 estrelas

Unique and one of a kind

Forever drawn provides high quality representations of artwork transformed beautifully into jewelry for loved ones. They responded to my questions quickly, and were very proactive in helping me. The jewelry was packaged well and shipping was fairly accurate to the dates shown during checkout. Would recommend for unique family gifts.

12 de dezembro de 2023
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Resposta da Forever Drawn

Thank you for your kind review!

Avaliado com 2 de um total de 5 estrelas

Necklace is huge

It’s really big. I wish had gotten the chance to approve or disapprove before it was made. Disappointed.

25 de novembro de 2023
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Resposta da Forever Drawn

Hi Kimberly, we are sorry you didn't like your necklace. While the chain is standard, we give the choices of three sizes for the pendant, and you obviously chose the biggest one. We don't agree with your very harsh 2-star review because the reason seems to be the size you chose among three sizes rather than anything else

Avaliado com 3 de um total de 5 estrelas

Good concept

Good concept. Difficult to order and be certain of how your request comes across until you have the final product. It would be nice to see a mock up of how the design will work. They email back and communicate quickly.

1 de dezembro de 2023
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Resposta da Forever Drawn

Thank you for your review. We are working on providing a mockup before designing the final product, without affecting our delivery times. Every piece being custom-made, our production times along with processing time frame can't really go lower than 10-12 days. On the other hand, we are working on finding new shipping partners to speed up delivery

Avaliado com 2 de um total de 5 estrelas

I was not happy with the final product

I was not happy with the final product. Poor quality and looked nothing like the picture. It is not wearable. I am very disappointed.

19 de novembro de 2023
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Resposta da Forever Drawn

Hi Bianca, we are very sorry that you were not happy with the final product. Needless to say, we strongly disagree with your statement about the 'poor quality and looked nothing like the picture. It is not wearable'. The quality of our products has rarely been questioned. They are made of stainless steel and plated in gold, rose-gold or silver. In your case, it was a silver necklace. Our designer tries to make the final product as resembling as possible to the original drawing. According to the mockup that we have reviewed before shipping, the pendant looks exactly like your drawing. I am not sure about the comment 'it is not wearable'. Why can you not wear it? If you don't mind, could you please send us an email with a photo of what you received? We will be happy to review your product and support you from there.

Avaliado com 5 de um total de 5 estrelas

Precious keepsake

My daughter spotted you online and said it was a lovely idea. She had my grandson's first drawing of a "human" on the fridge so I took a snapshot and sent it to be made up, keeping an open mind as to quality and production. Well I am impressed, it is absolutely charming. My daughter is going to be surprised for Christmas with a beautiful and creative little reminder of her precious boy's first picture

21 de outubro de 2023
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Resposta da Forever Drawn

Thanks so much for the beautiful review, Ann. We really appreciate it!

Avaliado com 5 de um total de 5 estrelas

It is gorgeous

It is gorgeous, great quality and a great replica of my daughter's drawing

7 de outubro de 2023
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Resposta da Forever Drawn

Thanks so much for the kind review, Georgia! Much appreciated!

Avaliado com 5 de um total de 5 estrelas

Perfect match

Loved the idea of turning a 17 year old drawing into a forever charm. I was very anxious to receive the charm & if it was going to be close in appearance.. IT WAS A PERFECT MATCH!! I couldn't be happier with my purchase. The overall time from ordering to receiving was about 3 weeks. Very pleased with the ease of ordering, received constant updates, shipping was quick. I would highly recommend Forever Drawn & will be ordering again.

21 de setembro de 2023
logotipo da Forever Drawn

Resposta da Forever Drawn

Thanks so much for your kind review, Amy! We really appreciate it! We are also very glad you are happy with your purchase and we look forward to hearing from you again!

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