Foudys Avaliações 288

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Edit 2 The issue is that I previously emailed to let you know that the parcel had been returned to Foudys. However, it has now been forwarded to the National Returns Centre, where they wi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered all my Chelsea shirts and a mystery box from Foudys and they have quickly become my go to for anything regarding women's football! As a Chelsea fan, buying Chelsea Women kits from... Ver mais

Avaliado com 5 de um total de 5 estrelas

If you're looking for women's club jerseys, this is the place to go. Had never heard of Foudy's till about a month ago & gave them a try. Great selection of club & international kits & they provide... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve now ordered multiple items on the Black Friday deals through Foudys and all have arrived within 2 days of the order being placed! The deals each day have been incredible and I don’t think anywher... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de futebol
  2. Loja de artigos esportivos
  3. Loja de memorabília esportiva
  4. Loja de roupas esportivas

Escrito pela empresa

The first retail store in the world dedicated to fans of women's football.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

288 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Another great purchase from Foudys

Another great purchase from Foudys - two superb shirts from the sale, excellent quality printing on the WSL one, and quick delivery. A brilliant small business, I must be close to ten purchases from them now and they’ve never let me down. Thanks as always.

21 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great support for ladies football

Very impressed that they went and sorted a charity t shirt for Thornaby girls. Purchased t shirt reasonable price, despite great demand, order arrived when it was anticipated. Quality really good, proud to wear and support Foudys.

21 de junho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Always recommend to friends

Have used Foudy’s on numerous occasions whether that be for upcycle services or for a shirt and print service and have always been happy with the quality.

Only thing that I would say is on the occasions I’ve emailed to ask about orders or any questions- throughout the season, it’s taken quite a few days to get a response, which I can understand with being a small business (i myself work for one as a team of 6) but do hope as they grow more and are able to hire more staff they can get a set customer service team if they don’t already have one as I do think it’s beneficial as I often see customers turn to Twitter to ask about orders as they’ve had no response :)

13 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So many things to love about Foudys

So many things to love about Foudys. They are unique in the marketplace for women’s football kit. Their communication with customers is first class and they always keep you updated on your order. They explain any delay (usually because they are popular and busy, occasionally because they are waiting on their suppliers). I would not shop anywhere else for my women’s football shirts. And you shouldn’t either.

26 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great communication regarding delays of stock (completely out of Foudys hands) when ordering my Arsenal home shirt. Had great service in the past and will order from them again in the future.

24 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

First and last time ordering :(

First time ordering. Wanted to support Thornsby FC’s women and girls so bought one of the t-shirts. Checked size guide and ordered L. T-shirt turned up and seems decent quality (not the speediest delivery, but that’s ok) but it was much bigger than the measurements shown on the size guide. Followed the instructions to start a return. No response. Emailed again. No response. Filled in an enquiry form on the website. No response. Thought I could send a message through Instagram. Only people Foudys follow can message them. It’s a real shame my email stated I wanted to exchange or return and buy again, but needed to know whether the size guide is at fault, or is the tshirt I received incorrectly labelled. Now I’ll just be returning and won’t use again. It’s a shame as the ethics and idea are great and, working for a sport NGB myself, is something I’m really passionate about.

Will give a few more days for email instructions, then might have to risk just returning it without hearing back.

Shame they can’t even give an auto-response (or update website) with estimated response time instead of leaving you in the dark.

21 de junho de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

Hey Emma,

So sorry you’ve had no response yet. I do feel a bit hurt reading this. The maximum amount of time you could’ve been waiting for a response is 7 days (and that’s if you ordered on day 1) and you can see from socials that this has taken off.

We are having an unprecedented period due to our charity work for Thornaby FC alongside releasing unique womens football products to make them accessible worldwide. This situation has coincided with the new lionesses kit (we are the only ones stocking the no-star proper lioness stuff) and the Arsenal home kit release but we didn’t want to say no when we were asked to help Thornaby. We are a small business who are working their butts off to keep up and support this charity with no financial benefit but driven by passion for the project.

Regarding the delay in responding and printing, we’ve brought in 2 extra staff and everyone is printing shirts to catch up and ensure everyone gets their T-shirts. That’s our priority at the moment and we will respond asap. We will happily send you out a new size and you can keep the incorrect size too.

1 star reviews can have a life changing impact on small businesses and I really feel this review is quite cruel if I’m honest. Sorry if that still results in you never using us again but I try to always be as honest as possible in my interactions with customers.

Helen
CEO and Founder of foudys

Avaliado com 5 de um total de 5 estrelas

Best in the world for WoSo!

I have ordered a couple of shirts from foudys and also used the upcycle service as well - all of which has been an absolutely amazing experience. No one else offers the range they do for woso fans, and they're only expanding further! I cannot stress enough how good the upcycle service is also, such an amazing initiative for those of us who can't find woso personalisation anywhere else. Shipping has always been super fast, even considering I am based outside of the UK. I even received a really cool Mary Earps trading card with one of my multiple shirt orders as well!

Customer service has always been helpful and any questions asked on social media platforms have always been answered perfectly too!

For those outside the UK just beware there will be a customs charge! Its usually around 7ish euro, give or take. This hasn't taken away from the foudys experience at all though, just a word of advice for those of us in Europe ! :))

12 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I was so excited about my purchase but…

I was so excited about my purchase but then got lost. I reach out and a response took 15 days. this was April 9. worst support so excited about my purchase but then got lost. I reach out and a response took 15 days. this was April 9. worst support out and a response took 15 days. this was April 9. The worst support. I'm not talking about 70 euros I'm talking about 200 euros

9 de abril de 2024
Avaliação não solicitada
logotipo da Foudys

Resposta da Foudys

So sorry about the delay and the Royal Mail problems! Did you get your order in the end?

Avaliado com 5 de um total de 5 estrelas

WWC23 Upcycle

My first order on Foudys was an upcycle of my Spain WWC23 away shirt. The site is easy to use, but especially the communication via email is very quick and smooth.
Unfortunately my shirt was held back at customs (I live outside the UK), but no blame for this to Foudys. Their service was excellent in every step of my order.

I just want to add that it's fantastic that there is a platform that is dedicated to women's shirts/teams in this way.

25 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely Disappointed!

If possible, I would give it 0 stars as the service I received has been abysmal. I ordered a lioness shirt with Beth England on the back two weeks before going on a sports tour, with the shipping saying that it would arrive in time. It has taken FOUDYS 7 days to inform me that they are now out of this shirt after taking my money, and their alternative is different makes of the same shirt but not the size I ordered or what would fit. This is extremely disappointing as I now have less than 7 days to try and find this shirt in a size that would fit.

27 de março de 2024
Avaliação não solicitada

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