Great experience with Foundr. Their customer service team helped me quickly with a course I purchased and handled everything promptly and professionally. Their courses are also amazing, practical, and... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The Foundr program is perfect for anyone wanting to start an e-comm business. You have access to thousands of resources - videos, small group coaching sessions and the one-on-one coaching is the most... Ver mais
A empresa respondeu
I cannot praise this company enough. The value for money is insane. I have taken so many courses in e-comm from many experts, most of which are more expensive. With Foundr, all the education and cours... Ver mais
A empresa respondeu
Bought my first Foundr course in 2019 and have been a customer off an on for a few years now. AJ Cassata’s course in the yearly subscription taught me more about finding clients than other programs I’... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Level 1, 60 Wilson Street, 3141, South Yarra, Austrália
- support@foundr.com
- foundr.com
4,7
Excelente
548 avaliações
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very much appreciated
Very much appreciated, genuine people.I did the 5-day challenge—the best free online challenge. They are real heroes.Today, I found out that I had been charged twice for a monthly subscription. I sent an email and received a speedy reply. It turned out that I had mistakenly subscribed with a wrong/non-existent email address initially.Customer service offered me a refund and also cancelled the subscription linked to the "wrong email."I'm very satisfied and learning new things as a total beginner (Alice from Wonderland). 😁 Thank you for what you do!
30 de agosto de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Zuzana!
Thank you so much for your kind words and positive review! We're glad you enjoyed the 5-day challenge and that it helped. Our team works hard to ensure every experience is great, and it is wonderful to know our customer service helped you get your subscription problem sorted out promptly and efficiently.
That's great to know that as a beginner, you are learning new things—keep up the good work! If you have any questions or need further assistance, we're here for you anytime. Thank you for being a part of our community! 😊
As the names goes
As the names goes , it's more as plotform help any one to Start his/her journey to become a Fonder , butter yet A will Informed and skilled one to achieve and build a business.
12 de agosto de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Ahmat! Thank you so much for taking the time to leave us a review. We totally appreciate your feedback :)
I've purchased multiple courses
As someone who has purchased multiple Foundr courses, they're great at bringing you from absolute beginner, to professional. The lessons are easy to follow and you really can go at your own pace as you learn the material.
6 de agosto de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you so much for your positive feedback, Allan! We're thrilled to know that you find the lessons easy to follow and appreciate the flexibility to learn at your own pace. Your support means a lot to us!
Foundr: An Entreprenuerial and Ecommerce Empire Institute!
Do you have an Entrepreneurial Dream and don’t know where to begin?
Foundr is your MUST go-to self-education platform. It is loaded with well-detailed courses to get you on your entrepreneurial and Ecommerce success journey laser-fast.
You will learn from world-renowned experts, first hand. They help you collapse the time of learning these great skills through their collective decades of experience. You will quickly understand what works and what do not work for them so you achieve success faster than they did.
I love how, at the completion of each course, your efforts are validated by gaining a certificate for your learning. Even though I only had a short stay on the platform, I was able to finish 4 courses by Kian G, Rory V, Daymond J, James and Manny. I can truly say that the teachings, insight and knowledge I’ve received were in-depth and transformative. They held nothing back. I have gained new skills that I know how to apply to my business and was certified as well. Hurray :)
I cannot recommend Foundr highly enough. They over-deliver over and over again as promised, and it is worth so much more than the cost of membership. Thank you, Nathan Chan, for this life-transforming work and experience. You are giving people the opportunity and possibility to develop themselves and impact humanity, have a successful and fulfilled life, and be a part of making our world a better place.
It is phenomenal!
The icing on the cake for me is also the excellence of customer service I experienced through contact with Conan, Dianne, Karina, and Pearl.
I am here to stay. I am in the Foundr community and will be back to learning more very soon.
Keep up the amazing work!
Adeola xx
2 de agosto de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Adeola,
Thank you for leaving us such an awesome review. Feedback like yours increases our motivation to create more valuable content for our growing community.
We're very happy to know that you have gained new skills and that you loved the experience you had with Foundr. Proud that you finished four courses, and hopefully you can jump back in and complete other Foundr courses in the future!
Furthermore, thank you for sharing your positive words toward our courses and our support rockstars! We're always here for you whenever you have questions or issues.
Wishing you all the best in your entrepreneurial journey, Adeola! To may more success!
I'm a new member of Foundr and I'm…
I'm a new member of Foundr and I'm loving the experience so far. Conan has been amazing at explaining the steps. My experience so far is that this course is genuinely valuable.
2 de agosto de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Lisa! Great to hear that you're having a great experience with the course and our Support. We're here to support you however we can, so please feel free to reach out if you need assistance.
Great Customer Service
I have bought courses and although only working through them when I have needed any help from customer services they have always been able to be kind, friendly and solve all my questions. I feel confident that the company will always try their best to find a solution to any request. Issues are always solved and answered promptly no waiting, or people saying they will get back to you. I have dealt with Karina today and she was a star.
30 de julho de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Elly! Thank you for taking the time to leave us your feedback. It's a pleasure to know that you've had a great experience with our Support Team Member, Karina. We love helping our community, and it's nice having another satisfied customer. If you ever need help with your courses or account, feel free to reach out anytime!
I got fantastic and fast support from…
I got fantastic and fast support from the hardworking team. Its a Five-Star ★★★★★ Recommendation. More power to you.
19 de julho de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Justin! Thank you for leaving us a 5-star rating. Glad our team was able to provide you with superb and fast assistance. If you ever need help with your courses, we're just one email away!
So many wow moments
These 5 days were so informative and educational. From the first day my confidence i my idea increased tremendously. So many wow momenta and such great value and amazing team of people.
15 de julho de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Memuna!
Thank you so much for your fantastic feedback!
We’re thrilled that you find the 5-day challenge so informative and educational. It's wonderful to know that your confidence in your idea has increased from day one. Helping students feel confident about their product was our goal when we thought of this challenge, and it's rewarding to know that we achieved it!
Our team is dedicated to providing the best support and content, and your kind words mean a lot to us.
Thank you for being a part of our community!
Great support. Great people. Needs improvement in consistency of message & where people interact with them
The support team has been swift to respond, kind and considerate with my concerns.
I initially joined the 5-day live training with group coaching but the messaging from (a handful of) different platforms was conflicting. Thanks to the proper onboarding call, the support team's 5-star responses, the good quality content, the personalized program, and the down-to-earth hosts gave me good reasons to continue to see this program through.
I've enrolled in several other programs, but the people here felt the most approachable.
The price is quite expensive for absolute beginners, but they do provide inclusive offers.
I'm looking forward to when you can house all the courses, community, streams, and downloads into one single dashboard/platform--that would be perfect!
15 de julho de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Kyleen! Thank you so much for your detailed review.
Pleased to hear that our support team has been swift, kind, and considerate in addressing your concerns. Your positive experience with our onboarding call, personalized program, quality content, and approachable hosts is incredibly encouraging.
We appreciate your feedback about the messaging and pricing, and we’re actively working on improving these aspects to better serve our community. Here at Foundr, we also offer free content—from articles and podcasts to masterclasses—to ensure that everyone can access valuable resources.
We are looking forward to providing our community with a unified platform for all courses, community interactions, and live streams in the future. We can imagine how great it would be for our students.
Again, our heartfelt thanks for your feedback and for joining the 5-day Find and Validate Your Product Challenge!
Super fast and easy support received
Super fast and easy support received! Karina rocks!
10 de julho de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you so much for your wonderful review, Edi! We're thrilled to hear that you had a fast and easy support experience. Our Support Team member, Karina, is amazing, and we're glad she could assist you. Your satisfaction is our top priority, and we're here to help as always.
They have a swift and effective support team
This is my second review and still 5 stars!
A misunderstanding occurred around the subscription for which I contacted support.
I gave the full to make sure they understood the situation yet their reply felt inconsiderate at first and somewhat dismissive.
So I replied to try to clarify because, from the last time I contacted them, I couldn't believe they would be that way.
Yet, another reply from another staff member repeated the same thing in a longer way.
So I replied to express my disappointment and loss of trust.
The new reply was more considerate adding that my case has been escalated to the resolution team.
I quickly got a reply from the resolution team telling me that this should not have happened and they compensated me beyond the necessary to show their goodwill.
Here is what I understand through this experience.
Like any company, FDoundr is operated by humans.
They have systems in place and sometimes humans and systems are not perfect.
I know that operating a business is usually not a walk in the park and above this, people usually are very strict and quick to point fingers at company owners and staff and expect perfect, with absolutely no flaw.
Instead of first attempting to resolve an issue with the support team, many times, people rush to reviews and social media to give a harsh review and hope to affect the company badly as vengeance.
I love to give a chance to resolve things directly and give a company a fair chance to fix issues.
Unfortunately, it does not always work.
I've had terrible experiences and yet do not wish these other companies any harm.
But I will never do business with such companies again.
With Foundr, the experience ended positively.
They admitted their fault and the fact that there was a flaw in their system for this to happen and that it is actively being attended to so that does not repeat.
I was also compensated beyond the fault I incurred to show their goodwill.
And all this, within 1 day! This is so important.
Being swift in resolving an issue is so important to avoid more damage.
I must praise Foundr for their extremely fast action, and thank them for the final consideration they have shown me.
4 de julho de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Maryse! Thank you for your second review and for continuing to rate us 5 stars!
We sincerely apologize for the misunderstanding around your subscription and the initial responses. Your feedback is invaluable, and we're sorry for any disappointment caused.
At Foundr, we are committed to improving our processes. We're glad that after escalating your case, we could address your concerns effectively and provide compensation to show our goodwill.
We appreciate your understanding that both systems and humans can be imperfect. We're learning from every experience and making necessary adjustments to prevent similar issues in the future.
Thank you again for your feedback and for allowing us to make things right. Your support means a lot to us!
Unhappy with my order / value for money
i bought the start and scale course, in my opinion it was outdated. There are some good things but for sure not worth the $997 i paid for. Ecom is a rapid changing industry and if youre not actively sharing new insigghts it's not good, you can find all info in youtube as well.
The course helped you with starting, but definately not with scaling. Also the method used at the time an outdated strategy for starting, so i wasn't happy about that.
I saw you can now access all the courses for $500 per year, which means i unfortunately paid too much for the s&s course.
However i think that for $500 a year for all the courses, you can extract some good things and it's good value.
I'll give it 2 stars for the value and money exchange and bc i paid to much. If i would have bought foundr+ with that money i probably would have given it at least 4 stars, but just dont expect to recieve recent industry insights
Edit: I'm very positivvely impressed by the customer service and the help i got after sharing my feedback. That's why I change my review to 4 stars.
5 de julho de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Wieger! Thank you so much for updating your review. We really appreciate the chance you've given us to make things right for you.
We're happy that you're able to access the Start and Scale 3.0 now, and we hope you enjoy your foundr+ membership. More courses will be out soon, and hopefully, you'll find value in them too.
Rest assured that we'll keep your feedback in mind and use it in improving our courses to better serve our community going forward. If you have other questions or need assistance, feel free to reach our Support Team anytime.
Thanks again!
---------------------------------------------------------------------------
Hi Wieger,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with the course.
We have reviewed our records and found several email addresses associated with your name. Unfortunately, we couldn't determine which email you used to sign up for the course.
To clarify, if you purchased the Start and Scale as a standalone course, you have lifetime access to it. You may have been trying to access the old version of the course, which has been disabled. However, all Start and Scale students receive continuous access to the latest version, Start and Scale 3.0.
We have requested more information about your account to help us investigate and assist you further with this issue. You can also reach us at support@foundr.com or chat with us through our website—we have 24-hour support from Monday to Friday.
We're looking forward to resolving this for you!
The best courses out there for D2C…
The best courses out there for D2C brands!!
30 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you for your high praise, Jasmin! We appreciate it so much that you consider our courses the best for D2C brands. We work hard to provide top-notch content that meets the needs of our audience, and your positive feedback is greatly appreciated. Thank you for choosing our platform for your learning journey!
Great topics and great caliber of guest…
Great topics and great caliber of guest speakers! Will resubscribe again in the future!
19 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Hey, Ernest!
We're delighted to hear that you enjoyed our topics and the caliber of our guest speakers! It's fantastic to know that you plan to resubscribe in the future. We strive to bring the best content and experts to our platform, and your feedback motivates us to keep improving. Thank you for your support and we can't wait to have you back in the community!
The perfect platform if you want to get…
The perfect platform if you want to get into business. Great customer service, excellent knowledge!
28 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you so much for your kind words, Kiddiez! We're thrilled to hear that you find our platform perfect for getting into business. Our team is dedicated to providing excellent customer service and valuable knowledge, so it's wonderful to know we're meeting your expectations.
We appreciate your support and look forward to continuing to assist you on your business journey!
Foundr has the best courses on the…
Foundr has the best courses on the market. I've learned a ton and have deployed many of the strategies in the courses to scale my business. Thank you!!
25 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Jinae! Thank you for your feedback.
We're thrilled to hear that our courses have helped you scale your business and implement effective strategies. Your success is our top priority, and we're grateful to have been a part of your journey. Keep up the great work, and thank you for choosing Foundr!
Great Customer Service
Foundr is a top notch program for entrepreneurs and e-commerce business. They have great leadership and training courses. Their customer support is exceptional and very professional, they are really helpful and knowledgeable. Thanks
18 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you for your wonderful review, Naveed! We're thrilled that you find our program and courses top-notch, and appreciate your kind words about our customer support. We're here to help, so don't hesitate to reach out if you need anything.
Foundr is the best platform if you want to start your entrepreneurial journey.
Foundr is the best platform if you want to start your entrepreneurial journey. The quality of the courses and the credibility of the mentor they bring to teach is top-notch. I love the way they design their curriculum to include all the lessons that we need to know about that topic. and their support team is also great. So, if anybody is thinking of becoming a member, I would say, give it a go. They also have a money-back guarantee, in case you don't like it for any reason. But I'm damn sure, you will like it a lot.
17 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Abhishek!
We're thrilled to hear that you found Foundr to be the best platform for starting your entrepreneurial journey. Our team works hard to ensure the quality of our courses and the credibility of our mentors, and it's great to know that you appreciate the effort we put into designing a comprehensive curriculum.
We're also glad to hear that you've had a positive experience with our support team. Your recommendation means a lot to us, and we hope that others will be inspired to take the leap as well. We're confident in the value we provide, which is why we offer a money-back guarantee. Thank you for your trust and support. We're excited to continue being a part of your entrepreneurial success!
Amazing high Quality Courses
Amazing high Quality Courses. Great Plattform and Community!
13 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Oliver! It's amazing that you find our courses high quality and that you enjoy our platform and community. We're committed to continually providing our students with the best learning experience possible.
We appreciate your time leaving us your 5-star review. Thanks!
Top education for ecommerce
Foundr is an excellent media company. Their product is top of the market with many distinguished ecommerce founders and marketers teaching the course. It is very well structured and detailed. The content is exceptionally well crafted and indepth. I wouldnt hestiate to recommend Foundr for anyone venturing into ecommerce!
13 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Eric! Thank you for leaving us such a wonderful review.
We're thrilled to hear that you consider Foundr an excellent media company and that you find our courses top of the market. We take great pride in curating well-structured and detailed content with insights from distinguished e-commerce founders and marketers.
Your recommendation means a lot to us, and we’re delighted to know that our efforts in crafting in-depth and exceptional content are making a positive impact. We appreciate you!
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