Great experience with Foundr. Their customer service team helped me quickly with a course I purchased and handled everything promptly and professionally. Their courses are also amazing, practical, and... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The Foundr program is perfect for anyone wanting to start an e-comm business. You have access to thousands of resources - videos, small group coaching sessions and the one-on-one coaching is the most... Ver mais
A empresa respondeu
I cannot praise this company enough. The value for money is insane. I have taken so many courses in e-comm from many experts, most of which are more expensive. With Foundr, all the education and cours... Ver mais
A empresa respondeu
Bought my first Foundr course in 2019 and have been a customer off an on for a few years now. AJ Cassata’s course in the yearly subscription taught me more about finding clients than other programs I’... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Level 1, 60 Wilson Street, 3141, South Yarra, Austrália
- support@foundr.com
- foundr.com
4,7
Excelente
548 avaliações
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They have excellent customer service.
They have excellent customer service.
11 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Lilly! We’re delighted to hear that you had an excellent experience with our customer service. Providing top-notch support is a priority for us, and it’s great to know we’re meeting your expectations. Thanks for the review!
New product line
This course has been helpful in building my business!
11 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Ashley! Thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that our course has been helpful in building your business. It’s our mission to provide valuable content that makes a real impact, and your success story is exactly what we strive for.
If you have any further questions or need additional support, please don’t hesitate to reach out. We’re here to help you every step of the way.
Foundr has been the BEST platform I…
Foundr has been the BEST platform I have come across so far. I feel like the staff genuinely care and are super helpful.
4 de junho de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you so much for your kind words, Lisa! We're thrilled to hear that you've had a positive experience with Foundr. Our team is dedicated to helping you succeed, and it's great to know that their efforts are making a difference. We appreciate you!
Thanks Karina
Karina L helped me with an enrolment issue so make sure you thank her please as she sounds like a lovely lady :)
28 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you so much for your kind review, Nicky! We're delighted to hear that Karina was able to assist you with your enrollment issue. We'll be sure to pass along your thanks and appreciation to her. She truly is a valued member of our team, and we're glad to know she made a positive impact on your experience.
Quality Courses
Foundr is by far one of the best platforms in the industry, educating young aspiring entrepreneurs <3 their courses are of a great quality , I signed up for the $1 one week trial and didn't have enough time to explore the platform as it should be decided to cancel and their customer service really care they reply fast and are polite and helpful and even offered me an extra week, I really focused on the niche I'm into couldn't watch all courses, and will definitely invest in a monthly/annual subscription as soon as my business become profitable.
27 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Thelma! Thank you for the lovely review! We're glad you found our platform and customer service satisfactory.
We understand that students need to commit time to the courses, especially with Foundr+, which is a subscription. But I'd like to share with you that we offer standalone courses that give you unlimited access, allowing you to complete them at your own pace. You can check them out here: foundr.com/courses.
Wishing your business the best, we can't wait to have you join Foundr+ again soon!
Great teachers with experience and content learning!
Great teachers with experience! If you have a business idea(s) but don't know how to structure, Foundr+ is definitely the best place to learn everything!
19 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Patrick! Thank you so much for sharing your feedback and for recommending foundr+. Our goal is to provide valuable, actionable insights from experienced entrepreneurs, and we're thrilled that you found our platform to be the best place for your entrepreneurial journey.
No one beats Foundr
I'm in ecommerce space for more than 8 years, and I still haven't found a platform better than Foundr. They are the synonym for great marketing and I have learned so much both from their free and paid content. Currently listening to Start and Scale 3.0. So many great insights!
18 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Hey, Tamara! Thank you for your kind words and continued support! We're thrilled you've found value in our content over the years. It's fantastic to know that Start and Scale 3.0 provides great insights.
We're committed to helping entrepreneurs like you succeed, and your feedback means the world to us. You got this!
Conan was great!
I had subscribed to Foundr+ All-Access $1 Trial for 7 days but was lost on the information that it renews to $99 after seven days. I later realized money was deducted for the renewal. I was distraught because I couldn't afford a subscription of that value so I reached out to customer support. Conan responded to my email and he was so professional the way he handled my issue. He made me feel confident that I could trust the company he worked for. He was polite and tremendously helpful. Conan makes being a customer service agent attractive.
17 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you for sharing your experience. I'm sorry for any confusion about the subscription renewal. I'm glad Conan could assist you effectively and make a positive impact. Your trust means a lot to us, Rotimi! Looking forward to having you again in our community.
Thanks Pearl!
I wanted to leave a review specifically for a support agent - Pearl. She was super quick, polite and professional. Helped me with an issue I was having accessing my courses. Hard to think of anything else I’d want from a support professional :)
14 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Thank you for leaving a review, BO! We are happy that Pearl resolved the issue with your course access. Our Support Team is committed to providing a stellar customer experience for all our students, and it's truly rewarding to know that we made another student happy and satisfied.
We'll make sure to share this feedback with her. We appreciate your support!
quicl answer and accurate
13 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Hi André! Thank you for your review. We appreciate it so much!
Never alone in business again!!!
What a great platform for all your entrepreneurial needs!!! It connects you with like-minded people and makes you feel like you are part of something bigger. The support is invaluable, and there are no questions they can't answer. They connect you to people or service providers directly. I haven't experienced anything like it yet.
9 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Anna,
Thanks for the glowing review! We're glad you find our platform invaluable for connecting with like-minded entrepreneurs and receiving unparalleled support. Rest assured, we're here to support you in any way we can!
Awesome People!
Awesome! Just aweomse! Highly Recommended.
7 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Ariff! Thank you so much for leaving us a review and for being a part of our awesome community.
I was having trouble with accessing my…
I was having trouble with accessing my courses on Foundr today. Conan helped me very quickly and easily to get back onto my courses and now i am very happy and can continue learning.
Thank you Conan!
1 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Maya! We're thrilled to hear about your positive experience - thank you for sharing! Our team, especially Conan, is dedicated to ensuring smooth learning journeys for all our users. Happy learning, and we're here whenever you need assistance!
Relevant and up to date content…
Relevant and up to date content tailored to all. Great support and quick responses to all queries!
1 de maio de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Romi! Thank you so much for your kind words! We're delighted to hear that you're finding our content relevant and up-to-date and that our support team has been helpful to you. We're committed to providing excellent service and support for all our users. Thanks for being a part of our growing community! :)
Awesome customer service
Awesome customer service! After hours yet prompt response and solved my issue. Super-easy.
Great platform and content!! A++
27 de abril de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Maree! We're thrilled to hear about your positive experience with our customer service team. Our goal is to provide prompt and effective assistance, even after hours. We're glad we could resolve your issue quickly and that you find our platform and content valuable. If you ever need further assistance, don't hesitate to reach out.
A Game-Changer for the Aspiring Entrepreneur
Foundr gives so much value to the community, free and paid. I would be nowhere in my entrepreneurial journey without Foundr. I would not have a business. From their customer service (the best--Conan, most recently) to their coaching (Natasha Marcello--a legitimate game-changer), I cannot recommend Foundr highly enough. Nathan Chan has built a foundation for tens of thousands of people to pursue their dreams. Thank you.
25 de abril de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Cole! Thank you for sharing this wonderful review.
Feedback like this means a lot to us at Foundr. Hearing how our community and resources have impacted your entrepreneurial journey is what we live for. We're also happy that Conan and Natasha made a positive difference for you.
It's incredibly rewarding that we played a part in helping you build your business. We hope that through this review, we'd be able to reach more entrepreneurs like yourself and that they would also find our offerings helpful for their entrepreneurial journeys.
Thank you for being a part of the Foundr community. Here's to many more milestones and successes ahead of you!
Quick reinstatement of my courses after platform changeover
After the Foundr platform changeover happened, I lost all my courses. I went straight to the chat and Pearl reinstated my old courses in minutes and I was able to log back in and continue my learning. I love the Foundr courses as they are very practical and their customer support is EXCELLENT!
24 de abril de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Annalisa! We appreciate your review, and we are happy that Pearl resolved the issue swiftly for you.
Your satisfaction is paramount, and we're glad you're back on track with your learning. Thanks for your trust in Foundr!
Great value every time
Great value every time! The courses are gold mines to help build your business and customer service is excellent.
23 de abril de 2024
Avaliação não solicitada
Resposta da Foundr
Hey Myrlande! Thank you for the glowing feedback! We're thrilled that you find our courses invaluable for your business. We are committed to providing top-notch customer service to support your learning journey, so please feel free to reach out if you need assistance.
Think about it before you dive in - Find out what the cancellation policy is first.
In the beginning I took this course, for some reason could not follow it, It was as though someone was teaching me a different language for a day and then turned to me and said you understand - Hell No I do not understand. So I wanted a refund - They would not give me a refund of my hard earned money - telling me I had passed the refund date which I think was Bull-crap - So they offered other courses and that is where I am today. Really I wanted a refund of my large sum of money that I worked hard for. ALL I CAN SAY IS BUYER BEWARE.
19 de abril de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Vanessa, thank you for taking the time to share your feedback. We're truly sorry to hear that the course didn't meet your expectations. We understand that each learner has their own pace and learning style, and sometimes it takes more time to fully grasp the material.
We always aim to be transparent with our refund policies, which are based on the specific guarantees outlined at the time of purchase. We also want to make sure that members can manage their subscriptions easily, which is why we’ve made it possible to cancel anytime directly from your account on our website.
That said, we appreciate your feedback like yours. We’re always working to make our courses more accessible and ensure our students are supported throughout their journey.
We’ve also sent a follow-up request to gather more details from you so we can better understand your situation and see how we can help further.
Thanks again for your insights.
Foundr+ Subscription Cancelation Process
Updated Review: I was unhappy with the cancelation initially but the customer support team has been really great in the entire cancelation process - I like the fact that the company is ready to listen to its users. This is so important and is so refreshing to see Foundr do what a lot of companies lack in this day and age.
Looking forward to seeing how the cancelation process to Foundr+ will evolve.
10/10 Support Experience
10/10 Satisfaction.
19 de abril de 2024
Avaliação não solicitada
Resposta da Foundr
Hi Prathamesh! Thank you for sharing your experience with us. We appreciate your positive feedback about our company and courses.
We're so sorry for the inconvenience caused by our current unsubscribe process. Your feedback is invaluable, and we'll work on streamlining the cancellation process to make it more user-friendly and efficient.
And while we are working on the cancelation process, our customer support team is dedicated to providing excellent service. Feel free to reach out if you need assistance with your subscription, and they'll be there to assist you.
Thank you for bringing this to our attention, Prathamesh! We're committed to improving our services based on customer feedback like yours.
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