Fowlers Motorcycles Avaliações 

156
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Phoned up and the person answering in the parts department was extremely helpful and took my order over the phone. Item received promptly and securely Excellent service

Avaliado com 5 de um total de 5 estrelas

Fowlers service has been great from purchase, servicing and after sale support. My 2025 Bonneville front mudguard cracked so I rang Fowlers, Mark popped round to assess the damage then after a couple... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently completed a part-exchange deal on my old bike for an ex-demo Speed 400. The Triumph sales team were helpful and courteous throughout, especially Mike Tomlins who was my main contact and wh... Ver mais

Avaliado com 1 de um total de 5 estrelas

Sales persons all too busy to speak to customers. Eventually interrupted conversation between 2 about last nights tv to ask about arranging test ride on used bike. Told only possible after paying £100... Ver mais

Detalhes da empresa

  1. Veículos e Transporte

Informação fornecida por fontes externas variadas

Fowlers started life way back in 1926 when Frank and Alice Fowler first opened their cycle shop. The Great War had ended only eight years earlier and the General Strike was in full swing. The average wage was £2 a week and a new motorbike would set you...


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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3,7

Todas as avaliações

(156)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Motorbike Service

Recently had my aprilia Tuono serviced. Great service and very reasonable price. Very pleased with the experience and would recommend.

14 de setembro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Easy and helpful

Had a great experience purchasing my new vespa gts.
I got a fair part ex offer for my old vespa and all paperwork was easy and relatively quick.
Neil the salesperson was very helpful and accommodating.
Would recommend fowlers .

21 de agosto de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Miserable staff that cannot speak

OK ordering spares to collect was fine. But had to wait to be noticed by two staff simply chatting and turning their backs to me. Then when directed to get the spares the staff member actually did not speak at any time, I passed my receipt and sad hello Im here to collect this, the staff member simply took the invoice, went and got the item, passed it to me with not a single word. How is this acceptable. I don't want staff to grovel at my customer feet but I do expect civilised social intercourse from staff. Fowlers is the one place I try to avoid due to the staff. The general manager needs to put them all on customer training. In my job if I acted like that I would be out on my ear, as customer service is paramount in my organisation. Fowlers staff, shape up, if you are anxious of the public, then stay behind the scenes and only put your affable staff to customer facing.

10 de agosto de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Recently bought a Vespa for my…

Recently bought a Vespa for my daughter, 3rd bike from Fowlers with a very positive experience with Mike from Triumph and Neil Cairns on the Vespa. Keep up the good work.

5 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Probably the best in the uk for buying a motorcycle/scooter

I’ve bought a few bikes at Fowlers over the years and have always found them to be really good at what they do. Bikes are always explained with proper handovers and they answer all your questions as they really know the products they sell.
Even with follow up contact made a few days after you’ve taken delivery just to see how your getting on and if you have any issues or problems. Can’t think of any dealer who does that and I’ve dealt with quite a few over the years.
Fowlers is the perfect place to get your bike. They also have a huge range of clothing and accessories so you’ll always get what you need.
You even get 10% off kit if you buy a bike so it’s a no brainer really.

Keep up the good work Fowlers!!

2 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast service

I ordered some parts for my Yamaha, online, yesterday afternoon, and, I was amazed and delighted to get them in the post today.
Fantastic customer service from Fowlers, thank you.

1 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have been a customer for 40 years but…

I have been a loyal customer for 40 years but no more. My last three bike purchases were very unsatisfactory with poor and even dangerous decisions when it came to safety checks carried out during service. For some reason I kept loyal to them but recently they sold on a bike I had pre ordered because another customer was interested in it immediately. I had insisted on delivery the next month which was originally agreed when I made the purchase. They care more about making a quick sale and don't take care during after sale and servicing.

18 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a very positive experience…

I had a very positive experience purchasing a Piaggio Medley S 125. Neil and his colleagues were very helpful and made the entire experience stress free. They were the only dealer with the model in stock in the UK at the time of purchase, and made the whole process easy and straight forward.

11 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

First-time bike-owner: Great service, friendly staff, massive selection of motorbikes and biking gear. Served by Neil Cairns, couldn't recommend him highly enough.

3 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A new 50cc moped

We went to buy a moped for our daughter . Service was amazing .staff were really helpful . We dealt with Neil ,nothing was too much trouble for him . Everything went smoothly and the bike was ready ahead of time and were allowed to pick up early nothing was too much trouble for them . Would recommend to anyone

23 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Vespa GTS 300

Having been looking for a Vespa GTS for a few weeks, I found one at Fowlers having sent an enquiry within an hour Neil from Fowlers rang, with a little bit of haggling the deal was done,I collected the vespa it's like new exactly how it was described online and how Neil said it was, I will certainly recommend Fowlers, Neil and the team for such an easy buying experience

12 de abril de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I'd avoid at all costs

OK so although in the past I had absolutely no issues with Fowlers, unfortunately now I wouldn't buy any else from them. I bought my current bike from them just over 2 years ago and it was a year old and it has received numerous warranty replacement parts fitted. 4 months ago one of those parts failed again, but the bike now is out of warranty. I contacted Fowlers and asked there advice, only to be told that because I had not physically paid for the part it only had what warranty was left on the bike, which at time of fitting was last than a month. On there instruction I contacted Yamaha uk who has taken 4 months to get any sort of response from, but who acknowledged that the part is clearly faulty and is a reoccurring issue and it must be investigated. In the meantime I needed the bike serviced and I went to a reputable garage to have this done, but not fowlers. Because of this, Yamaha have said that on fowlers advice that it wasn't serviced by them, they would not say if the bike has been looked after and advised Yamaha not to authorise any further investigations or parts. This is after they fitted a new tyre and scratch the hell out of my wheel and I let them off, the first service should have been done at 600 miles at wasn't done until 1950 miles (prior to my purchasing), to having problems with the bike from pretty much since I bought it.

12 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really good service from Fowlers today

Really good service from Fowlers today. My new bike was taken there by KTM rescue. I had low expectations as I hadn’t bought the bike from them. However they had fixed it and called me within a matter of just a few hours. Really pleased with their service and will be back in future. Thank you 👍🏻

11 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Experience

Had a really good experience with fowlers motorcycles, props to Neil Cairns. Will recommend this company any day!

4 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick delivery of needed part

Managed to shear the sprocket bolt on my KTM and local dealer had no stock. eBay seller were about £12, £6.70 delivered in 2 days from Fowlers. Excellent.

30 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely disgusting service!

Absolutely disgusting service!! Booked my bike in over 4 weeks ago for service. Mot. Rear tyre and check brakes. Dropped the bike off evening before. Next day 4pm I had heard nothing so I called to find out service and tyre are all completed but to be informed they could not MOT it as it’s the wrong class. This was not advised on booking or dropping off!! I then phoned back an hour later to be informed they were trying to get it booked in somewhere for MOT and they would call me next morning. 10am today I was called to say that the head race bearings were worn and needed replacement. I asked why this was not mentioned evening before and they couldn’t answer. Bear in mind the bike is less than 3 years old with only 5800 miles on. They tried to explain its wear and tear but how can this be at age and mileage and nothing was wrong when the bike went in. They couldn’t tell me how much it costs as didn’t have a quote ready and also couldn’t tell me what I owed so far. I asked them to check and call me back in half hour. This they did do and quoted £750 for head race bearings plus what I owed. I then informed them that I would collect the bike and get sorted elsewhere. I am a service manager in the motor trade for over 30years and have never seen this disgusting service. On collecting the bike now on ride home the steering is dangerous and was never like this before it went in. I’m now having to sort a dangerous bike out plus get it MOT somewhere else. To top it off they phoned me recently to see if I wanted to trade it in for another!! What an absolute joke!! I will make sure all my family and friends that have bikes through them never to use them for service or repairs!! Very very angry is an understatement!!

10 de dezembro de 2021
Avaliação não solicitada

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