Great service, quick and easy. I shared photos of the jewellery I wanted to sell via email, they came back with a quote on the same day. When I sent the items off they confirmed receipt and confirmed... Ver mais
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Veja o que dizem as avaliações
Well what can i say other than excellent! I was looking for a gift for a friend when I came across Foxhills. I ordered the bracelet with a 1-3 day delivery quoted. It arrived next day. I opened it... Ver mais
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Beautiful authentic jewellery, I contacted this company to enquire for a video on a Tiffany item, within 20 minutes I was sent one. The customer service I received following this was superb. Not only... Ver mais
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I purchased a pair of Tiffany & Co. earrings from Foxhills for £245. They were described on the website as “Preloved – Excellent”. Unfortunately, when they arrived I was disappointed with the co... Ver mais
A empresa respondeu
Detalhes da empresa
- Joalheiro
- Avaliador de jóias
- Comprador de jóias
- Serviço de conserto de jóias
- Joalheria
- Conserto de relógios
Escrito pela empresa
Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.
Informações de contato
Old Down Estate & Country Park, Foxholes Lane, BS32 4PG, Bristol, Reino Unido
- 07494451882
- info@foxhillsjewellers.com
- foxhillsjewellers.com
4,6
Excelente
506 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service from Michelle are…
The customer service from Michelle are Foxhills was over and above anything I could have expected. The knowledge regarding the item I bought was superb and I was reassured every step of the way from selecting to ordering to delivery. I thoroughly recommend them to anyone who wants total piece of mind when buying a luxury piece of jewellery.
3 de junho de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Hi Sally,
Thanks for taking the time to review us and for your purchase.
We are pleased to hear that you had a lovely experience.
Please let us know if we can help with any of your future jewellery needs going forwards, we would be happy to assist. We offer jewellery cleaning & repair service so if anything needs a refresh please let us know and we would be happy to help.
Given the age and history of the…
Given the age and history of the Jeweller's I found the whole purchase very transactional.
25 de maio de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Hi Dan, Thanks for taking the time to review us and for making a purchase, we hope you are happy with your jewellery. I can see you made an online purchase, we would love to hear more on how we could improve your online experience, please do get in touch.
Resposta da Foxhills Jewellers
Hi Nick,
Many thanks for taking the time to review us.
We are pleased to hear the delivery was fast. The majority of all orders we aim for next day delivery so you don't need to wait long! We look forward to seeing you again.
I was happy with the delivery and the…
I was happy with the delivery and the time It was despatched unfortunately it didn't come in a tiffany box to which my partner was disappointed in..plus it came with 2 silver hearts instead of the silver and blue heart which I originally purchased
13 de maio de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Hi Chris,
Thank you for taking the time to leave us a review.
Your emailed receipt confirms that you purchased the silver-only necklace. While we do our best to include a Tiffany box where possible, this isn’t guaranteed for every item and each product description on each listing clearly outlines what is included with your purchase.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
5 star service
I decided to sell some jewellery I no longer wear and the whole process was seamless from start to finish. Thank you to Helen and Joanna for looking after me, their communication is wonderful and everything was so quick.
18 de maio de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Thank you for taking the time to review us!
We are pleased to hear the process was seamless and we thank you for trusting us, it was a pleasure.
Please get in touch again should you require any of our services again.
Prompt delivery and great packaging for…
Prompt delivery and great packaging for a birthday gift
11 de maio de 2026
Resposta da Foxhills Jewellers
Hi Jeanette,
Many thanks for taking the time to review us.
We are pleased to hear you liked the packaging and it was a quick delivery, we hope the person its intended for loves the gift.
Please get in touch should we be able to assist with any of your jewellery needs, repairs , cleaning etc in the future.
Resposta da Foxhills Jewellers
Hi Tetiana,
Many thanks for taking the time to review us and for purchasing from us.
We are pleased to hear you liked the packaging and it was a quick delivery and you liked the earrings.
Please get in touch should we be able to assist with any of your jewellery needs, repairs , cleaning etc in the future.
Brilliant service
Brilliant service! Lovely jewellery. Arrived the next day as scheduled.
27 de abril de 2026
Resposta da Foxhills Jewellers
Hi Joanna,
Many thanks for taking the time to review us and for purchasing from us.
We are pleased to hear it was a quick delivery and you liked the jewellery purchased.
Please get in touch should we be able to assist with any of your jewellery needs, repairs , cleaning etc in the future.
Buyer be aware…
I’m disappointed with my experience with this jewellers.
I purchased a Gucci watch as a Christmas gift, which broke on its first wear. When I took it to Gucci for repair, I was informed that the watch was not genuine and that the serial number related to a different model, Foxhill informed me they couldn't check serial numbers from Gucci as Gucci doesn't allow them the numbers, which leaves me in wonder of how they concluded this or any other Gucci item is a genuine item.
After contacting the jewellers, I was required to return the watch for their own inspection. While they eventually refunded the cost of the watch, I had to chase multiple times to receive the agreed postage refund, which was delayed.
I also incurred travel and fuel costs taking the watch to and from the Gucci service centre over 120 miles in total, which have not been reimbursed despite repeated emails.
Although the main refund was issued, the overall process was slow, required persistent follow-up, and left me out of pocket.
I would recommend exercising caution when purchasing high-value branded items.
Update:
For Foxhills reply.
If you send the watch to Gucci the same as I did they will explain everything in writing and in detail as they did with me you have had all copies of their emails that were sent to me.
10 de março de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
We issued a full refund within two days of receiving the returned item. As standard procedure, we are unable to process refunds until the item has been returned to us.
We stand by the quality of the items we offer. Our team includes highly qualified professionals specialising in jewellery valuation and authentication, with recognised credentials in this field. While we understand the concerns raised, we have not yet been able to verify the findings mentioned.
We’re pleased we were able to bring this matter to a resolution.
I had doubts over the jewellery I…
I had doubts over the jewellery I ordered. They reached out to me and even though and I will admit I wasn't pleasant and down right rude they kept in touch, were really polite, patient and even got the info from the authentication person and forwarded me the document they have gone by. To show the markings were automatic. I do sincerely appreciate that and apologies for my rashnes but this company dealt with my claim excellently and kindly and understood my concerns. I truly recommend this company, their products and customer service
14 de abril de 2026
Resposta da Foxhills Jewellers
Dear Angela, thank you for taking the time to share your review.
Should you require any further assistance, please do not hesitate to contact us. We would be delighted to support you with any future jewellery requirements, including professional cleaning and repairs.
This is the 3rd time bought from…
This is the 3rd time bought from Foxhills, the quality is superb and my wife loves the range of Tiffany jewellery. Paid for the gift wrap and it looked fantastic! Thanks again Foxhills will defo use again!
11 de abril de 2026
Resposta da Foxhills Jewellers
Hi Rob,
Thank you for your continued loyalty to Foxhills — it truly means a great deal to us.
We’re delighted to hear that you’re pleased with the quality of our jewellery and that your wife enjoys the Tiffany collection. It’s wonderful to know the gift wrapping added to the experience as well.
Should you require any assistance in the future, we also offer professional jewellery repairs, cleaning, and valuation services.
We very much look forward to welcoming you back again soon.
Another great purchase made at…
Another great purchase made at foxhills.
Fantastic customer service from the two lady’s on shift helping me choose a bracelet for my mum’s birthday so a big thank you she absolutely loved it.
Highly recommended this jewellers.
15 de abril de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Thank you for your kind review and for choosing Foxhills.
We’re delighted to hear that you had a positive experience with our team and that they were able to assist you in selecting the perfect bracelet for your mum’s birthday. It’s wonderful to know she loved it.
We also offer a range of additional services, including jewellery repairs, cleaning, valuations, and the opportunity to sell your jewellery should you ever require it.
Your recommendation is truly appreciated, and we look forward to welcoming you again in the future.
Great experience selling
Great experience selling some jewellery I inherited that is really not to my taste and has been gathering dust for years. Straight forward and really helpful. Money received right away. Will definitely use again in the future.
22 de abril de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Thank you for your kind feedback.
We’re delighted to hear that you had a smooth and straightforward experience selling your jewellery with us, and that our team was able to assist you throughout the process. It’s great to know everything was completed promptly.
In addition to purchasing jewellery, we also offer a range of services including jewellery repairs, professional cleaning, and valuations, should you require them in the future.
We truly appreciate your trust and look forward to assisting you again.
A prompt service and goods came very…
A prompt service and goods came very well wrapped
7 de abril de 2026
Resposta da Foxhills Jewellers
Thank you for your review.
We’re delighted to hear that you were pleased with our prompt service and that your order arrived beautifully packaged — we take great care to ensure every purchase is presented to a high standard.
Should you require any assistance in the future, we also offer jewellery repairs, professional cleaning, valuations, and jewellery buying services.
We appreciate your support and look forward to welcoming you again.
I was so disappointed with the Tiffany…
I was so disappointed with the Tiffany necklace and don’t think it looks a valuable piece, in fact it looks quite cheap and tinny. I’ve bought from you in the past as was very satisfied hence I bought again.
11 de abril de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Thank you for your feedback, and we’re sorry to hear that you were disappointed with your recent purchase.
This piece is part of a Tiffany & Co range, manufactured by themselves to their own specifications and standards.
We appreciate that design preferences can vary, and we’re sorry to hear it did not meet your personal expectations.
We’re pleased to hear you have been satisfied with previous purchases from us, and we truly value your continued support.
I’m not local but would travel for Foxhills
Great service and a setting second to none
7 de abril de 2026
Resposta da Foxhills Jewellers
Hi Luke, Many thanks for your purchase and your review. We are pleased we were able to assist and we look forward to seeing you again soon.
Wanted the gift for Mother’s Day
Wanted the gift for Mother’s Day, nowhere else had it they had it and was posted immediately. Very happy with my while experience. Many thanks
13 de março de 2026
Resposta da Foxhills Jewellers
Hi, Thank you so much for a lovely review, we are pleased to hear we had what you were looking for. Please don't hesitate to get in touch should we be able to help with any of your jewellery requirements going forwards.
Resposta da Foxhills Jewellers
Hi Cal, Many thanks for taking the time to review us and we are pleased to hear your had a brilliant experience and a lovely bracelet. Please don't hesitate to get in touch should we be able to help with any of your jewellery needs going forwards.
What a terrible experience
What a terrible experience. I ordered and everything was fine. It was a present for a friend who already had one. I emailed on day 15 after it arrived but the company has refused to accept a return or an exchange. I recommend you don’t use this business
Especially as the reply further hides behind policy rather than customer service.
If only there was a 0 star rating……
13 de março de 2026
Resposta da Foxhills Jewellers
We’re sorry to hear that you were disappointed with your experience.
We do have a clear returns policy in place, which is shared with all customers at the time of purchase. This policy outlines the timeframe in which returns or exchanges can be accepted, and in this case, your request was made outside of that period. As a result, we were unable to process the return.
We want to reassure you that we treat all customers fairly and consistently, and we apply the same policy in every situation to ensure transparency and equality for everyone.
We understand that this may be frustrating, especially as the item was intended as a gift, and we appreciate your feedback. If you have any further questions, we’re always happy to help clarify.
Easy and fair sale process!
Sold some unwanted Tiffany & Co earrings - easy process, fair price, great communication from Helen - she kept me updated and was friendly and professional throughout. I would absolutely recommend! Thank you Helen & team!
24 de março de 2026
Avaliação não solicitada
Resposta da Foxhills Jewellers
Hi Louise, Many thanks for taking the time to review us. We are pleased to hear you would recommend us. If you are looking to sell any further jewellery, arrange any repairs, cleaning or valuations please get in touch we would be more than happy to help.
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