Relatively small first purchase from Frabco - very pleased with experience. Site easy to use and good selection of items. Found site with a search on Google for an item. Choose free delivery - faster... Ver mais
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Veja o que dizem as avaliações
I was delighted that a 'phone call to check dimensions of my planned purchase of an air fryer received a quick and fulsome response and I placed my order immediately. Despite selecting free delivery... Ver mais
Quick delivery on my orders. Only problem was product had (slightly) leaked but that wasnt the sellers fault as id had the same issue with AU themselves and it was a manufacturers fault with the lid... Ver mais
Excellent company to deal with. Came across Frabco when I was looking for ginger bead kit for my daughters birthday. Was able to get some very useful things for the celebration: customer service was... Ver mais
A empresa respondeu
Detalhes da empresa
- Armazém
- Loja de Eletrodomésticos
- Loja de Chocolates
- Loja de Churrasqueiras
- Mercearia
- Loja de artigos domésticos
Escrito pela empresa
Frabco Direct online shopping for home and garden, gifts and seasonal. We offer next day delivery to the UK and pride ourselves on the very best customer service
Informações de contato
1D, Deer Park Farm Industrial Estate, SO50 7DZ, Eastleigh, Reino Unido
- 0333 40 40 272
- admin@frabco.com
- frabco.com
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick service and the product is…
Very quick service and the product is fragile and was packaged very well
Still got no reply and ive sent 2…
Still got no reply and ive sent 2 messages now. My bottle had its product leaked all over it and there was bits stuck all over the bottle due to the spillage. The lables on the product were also damaged as well i sent photos and your reply back was they leak anyway! Not very professional especially when it almost £40 a bottle. Please reply to my message i sent back to you.
Edit...
So after your reply below im definitely not ordering from you again! How can you justify that you know these high valued items leak in transit so the customer is not getting the volume of liquid inside plus the product that also is sticky goes everywhere and think that is fine is beyond me. My partners 50th birthday has passed now thanks for making it not that special and ripping me off in the mean time. I asked for a partial refund as i had no time to send it back to you before her birthday last weekend and you have ignored my last messages asking for this so yes you have not answered my messages and im not happy about it, ive given you over 1 week to reply and i said in my message i dont want to have to leave a negaitve review but here i am now leaving my review of my experience with your company. If you treat everyone like this good luck to you!
Edit...
In reply to your 2nd reply back.
Just so you know im not trying to scam anyone for free stuff ive spent over £600 on au vodka for my partners birthday and as the Au Vodka Double Espresso Coffee Liqueur i got from you was a limited item you was one of the only people that had one in stock at the time even au vodka did not have it in stock. Its the point you said you know that these leak and said to me the customer that basically i should just wipe it down! If these leak as bad as it was when it was delivered to me then how many times before in transit has it leaked before i have recieved it? This was what i was pointing out these bottles are covered in gold so you cant see the contents inside so ive paid for 70cl bottle i might have been sold 50cl or less i dont know. The condition it came in was really bad as well as a customer i would not expect a premium product to come in that state all the other AU products i bought which was just about everything they sell were all perfect. The lables on yours were all damaged and the product was covered all over the bottle with bits of fibre stuff stuck all over it. Ive googled this product and read reviews off other customers and there are alot of people complaining about the bottles leaking. My partners birthdays has gone now you did not want to reply back to my last message i sent to you by email. Im leaving this review as my experience with your company which is the whole point of leaving reviews i wont be using you again.

Resposta da Frabco
Once again really good service and…
Once again really good service and quick delivery. Thank you.
Would use again
Great comms, great price and free p&p over a tenner.
Tried this at Christmas, such a shame its not on the shelves forever. Prefer this product to the original.
Cheapest around for redbull and fast…
Cheapest around for redbull and fast delivery thankyou
Shipped on Monday……apparently
Shipped on Monday……apparently! It’s now Thursday; no delivery and the tracking service has no information.

Resposta da Frabco
Extortionate postage charge & lack of customer service support!
The product itself was fine however, I contacted your customer service team immediately after placing my order without response by email or phone.
I was trying to make contact as I was extremely unhappy about the extortionate postage/delivery charge of the lens wipes. £9.12!!!
Unfortunately my order had gone through via PayPal before I could stop it. I placed the very same order a few months ago with free shipping, your website also sates free shipping for my particular item but at checkout the charge was applied.
I very much doubt you really think I am a “much valued customer” as you didn’t bother to reply to my email or voice message, I certainly don’t feel valued. :o(
**** RESPONSE TO REPLY****
I NEVER RECEIVED AN RMAIL FROM YOU OFFERING A £5 REFUND!!!’ I WOULD HAVE BEEN HAPPY WITH THAT. THE ONLY REASON I LEFT A BAD REVIEW WAS BECAUSE I DISNT GET A REPLY!!! When did you send me a reply?
If you can refund my PayPal account (method of payment) I will remove the post.

Resposta da Frabco
excelent service
Would recommend
Very happy with the product itself and packaging. Delivery was fast and I have been i formed about every step.
Impeccable!!!!!
Impeccable!!!!!. Will highly recommend Frabco to anyone. Very Very satisfied!.
Excellent service
Excellent service and keeps you informed with the delivery. Would definitely recommend.
I was kept informed and my order…
I was kept informed and my order arrived exactly when promised. The only drawback was that the box had apparently been upside down at some point in transit and some of the contents were damaged (though still edible!!).
Eggcellent service and products (Easter…
Eggcellent service and products (Easter Eggs)
Not delivered, no reply
Bought item 30th March for Easter. Still not delivered. No communication whatsoever, voicemails left, no call back.

Resposta da Frabco
Very good value
Very good value. Always kept up to date with delivery. Helpful and friendly customer service too.
Great service
Great service. Very quick delivery and great price. Highly recommend and will use again
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