Framesandgear Avaliações 

149
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered the canyon mount for my garmin and the additional insta360 add on. I made a mistake when fitting and overtightened one of the bolts and under tightened the other which lead to the pro... Ver mais

Avaliado com 5 de um total de 5 estrelas

Framesandgear makes best-in-class components. I have gotten to the point where I don't even consider using other companies for computer mounts, UDHs, and other high end cycling components. Kristoffer... Ver mais

Avaliado com 5 de um total de 5 estrelas

The service and communication is lonely top. The product is as described. The big advantage is that they respond enormously well to things that no one offers so far. Absolutely recommended! P.s. the f... Ver mais

Avaliado com 5 de um total de 5 estrelas

Direct response, even tough my orders are a bit complicated, they comply with question and explain all through. Been always my go to mounting for my beloved bikes. They always update their brackets to... Ver mais

Detalhes da empresa

  1. Ciclismo de estrada

Escrito pela empresa

Framesandgear® is a Danish brand with a sole purpose: to create components for an #effortlessride. Founded in in Copenhagen in 2020 as a small business. Today, Framesandgear® operates worldwide, through direct sales, and via our partnership stores, delivering components to riders and pro teams. We exclusively manufacture from titanium, aluminum and composites, primarily focusing on computer mounts, derailleur mounts and add-on components. Whether you are searching for a solid, aero computer mount with a pair of titanium bolts, or a direct mount in the exact color of your bike, we aim to deliver it through our one-stop shop of high-end components.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

149 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,8

Todas as avaliações

(149)

86 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I was robbed by Frames and Gear

Update: look, I thought I was ordering a Deda mount and I understand that the Colnago mount was pictured in the order confirmation. I told you I see that. I’m just telling you that I was under the impression that I was ordering a different mount and whomevers mistake it is (I believe it’s the website but who cares to argue about that) I was asking for your help. You told me what you’d offer to do which is for me to order the new mount (the one I thought I was ordering in the first place) at a discount and you suggested I sell the incorrect mount myself online. It just felt a little bit like the problem was mine and it’s a little disappointing not to see you offer to help me and just say something like “of course let’s have the intended order shipped to you and you can return the wrong product in that box once you get it with a prepaid label” or just somebtinf along those lines. It would have really been nice is all. Think about it…

If you’re a new company, maybe think about that and think about the importance of doing business this way. Forever (in my opinion) but at least until you’re steady. Look at the major success stories we all know and love, look how they do business. There is a reason they are successful. They’re focused on the long term goal, not focused on what their profit is in every transaction. This is 101 man I’m sorry

placed an order and received the wrong item. When I asked them for the correct item - they (Kristoff) literally complained about his import costs and asked me to sell it myseld and use the money to repurchase the item again (to receive the correct one this time) with the proceeds of my sale. Is any further explanation needed???… shop at your own risk. Buy a different brand from reputable retailers - there are plenty

24 de julho de 2023
Avaliação não solicitada
logotipo da Framesandgear

Resposta da Framesandgear

Hi Taylor,

As we also replied to your email right away, you ordered the Colnago C68 Mount as indicated in all our records, and you received that mount. You also sent the order confirmation to us, stating you ordered the C68 mount - It shows in your own order confirmation, and we have sent you Screenshots/ PDF of the order confirmation.
You then state that you ordered the Deda Superbox mount which simply does not show in any of our records, neither in the email you sent us.
We tried to work with you and offered to send the Deda Mount to you as soon as you returned the Colnago Mount to us, or we could simply refund you as soon as you returned the C68 mount, but you did not want to do any of that, but stated you wanted to throw out the mount you received.
We are a new company, and we work hard for our reputation!

You are welcome to get back to us, so we can solve the issue of ordering the wrong item.

All the best,
Kristoffer/ Framesandgear

Avaliado com 5 de um total de 5 estrelas

Great quality product!

Great quality product!
This wonderful CC.01 computer mount looks great and it excellently made! I purchased one as the standard holder that comes with the C68 looks cheap in comparison and hence why I wouldn't fit it on my handlebar. I had been searching for a few weeks when finally I came across Frames&Gear. Looking at the images I knew this is what a bike like a C68 should have as a mount and so I ordered one. The item did take 10 days to arrive due to the UK postal service but I spoke to Kristoffer the founder and he responded quickly and efficiently. Fortunately the following day my item arrived but Kristoffer was willing to ship me another with DHL so I could get it in time for my cycling trip. I have now fitted it and set it up and it looks absolutely mega! This company should be manufacturing their products as the official equipment to all the bike brands instead of the cheap plastic things most bike companies supply! If like me you have invested a lot of money into your dream bike then you owe it to yourself to make sure the finishing kit like a computer mount is of the level and quality of Frames&Gear. I shall be telling everyone who owes a bike that they should be upgrading their mount to one of these!

10 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top service

Top service, top product... Nothing else to say. Had i really nice experience with help from the customer service and the product didn't disappoint. Can only recommend!

7 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

God rådgivning

God rådgivning, tilfreds med købet af mit Enve Road mount- super kvalitet og hurtig levering!

1 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super bike mount made of alloy

Super bike mount made of alloy, which I feel it much better than my old one. This is more stiff than plastic ones, that sometimes breaks if you ride over bumps.

8 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick and easy to deal with

Their website is easy to navigate, and I quickly found a fitting Garmin mount for my Zipp Sprint SL stem. However, I had a few questions in regard to an additional GoPro mount, hence why I contacted Framesandgear via their Instagram. They were quick, informative and polite in their response, and I had my mounts a few days later. Overall, a great customer experience and the product looks great.

5 de janeiro de 2022
Avaliação não solicitada

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