Frank Mortgage Avaliações 

My experience with this company has been incredibly stressful, frustrating, and financially costly. Throughout my mortgage renewal process, I did everything that was asked of me, yet I faced repeated delays, poor communication, and unnecessary requests for documentation I had already provided.

My closing date was delayed despite my cooperation, leaving me facing additional interest charges and unexpected expenses.

What made the experience even worse was the lack of urgency and accountability when problems arose. I repeatedly had to follow up to get answers, and important issues remained unresolved despite assurances that they had been escalated to management.

To make matters worse, the company offered me $500 cash back to compensate for the appraisal issue 30 days after my closing date of June 25th, yet months later, I am still chasing that promised payment. As of October 20, despite multiple follow-ups since September 17, I have received NO resolution or definitive payment date.

The entire process caused significant financial strain, unnecessary stress, and a complete loss of confidence in the way my file was handled. I understand that complications can arise, but I expect clear communication, accountability, and commitments to be honoured.

I would NOT recommend this company based on my experience. A mortgage renewal is already a significant financial responsibility, and customers should not have to fight for answers, repeatedly resubmit documentation, absorb avoidable costs, or chase compensation that was explicitly promised. I hope the company takes these concerns seriously and improves how it treats its customers.

We had a great experience working with Kanik and would highly recommend him to anyone looking for a mortgage broker. He was extremely knowledgeable, professional and patient throughout the entire process, always taking the time to clearly explain our options and answer all of our questions. He was quick to respond, kept us updated every step of the way and worked hard to secure the best possible mortgage rate for us. Kanik made what could have been a very stressful process feel easy and manageable, and we truly felt that he had our best interests in mind. We are very grateful for his expertise, guidance and support and would not hesitate to work with him again.

Sebastian was great to deal with, he found us a great rate and was great at explaining the process along the way. The lender took a bit long for the final approval but Sebastian was on top of it with updates. Great service and great rates

Great service and availability from Sebastian despite some turbulences with the lender, absolutely recommend for great rates, service and communication. Appreciate all the time from Sebastian

Excellent experience with mortgage agent, Katie Riccio! We were in the market for a new 5 year term mortgage and was being offered above market by current lender. I received a referral from Union Savings for Frank’s Mortgages and so I reached out. Katie explained the application process, kept in touch with us along the way with quick responses, and took the time to explain anything in layman’s terms for us. My husband and I have already recommended Katie to our families and friends. She is great to work with and am grateful for her ease and patience in getting us a fantastic rate!

Great experience. Lowest rate I could find.

I had an excellent experience with Frank Mortgage, but specifically with my mortgage agent - Katie Riccio. As a buyer, Katie made this a very easy process, always keeping in communication with me, fast replies, and took the time to explain anything I was unsure about. She is extremely knowledgeable and very personable. She worked with our best interests in mind and made the entire experience very smooth. Her dedication and professionalism truly stood out, and we are so grateful for her support throughout the process. We will definitely be recommending Katie to our families and friends. She is great at what she does and deserves the 5 stars.

Working with Frank Mortgage was an excellent experience from start to finish. They not only helped me secure a very competitive rate, but their support and guidance throughout the entire process were outstanding.

My primary relationship manager was Kanik Nayyar, who took great care of me throughout. Even when he was away for a few days, his colleague Randheer Wara stepped in seamlessly and ensured I continued to receive the same high level of service. Both of them provided exceptional support and made me feel confident that I was working with a reliable and professional team.

What really stood out was their responsiveness. Every question I had (and I had quite a few!) was answered quickly and clearly, which made the whole experience much less stressful.

I would highly recommend Frank Mortgage to anyone looking for reliable, professional, and attentive service. I’ll definitely be referring friends and family for their mortgage needs.

I had the pleasure of dealing with Sebastian Sarkis from Frank, and without a doubt - that man works hard to please the customer. Responsive, informative, and very professional. Communication was next level, as well as supporting issues that needed clarification. I would highly recommend Sebastian and hope to work with him again in the future

Mr.Warha knows what he is doing, help us to secure a construction mortgage, with reasonable rate, n keep us informed about the whole process, we never met each other through out the whole process, and he got the job done, good 👍

I had an excellent experience working with my Sebastian from Frank Mortgages. They were professional, responsive, and incredibly supportive throughout the entire process. They took the time to explain every step clearly and always made themselves available to answer my questions. Thanks to their dedication and expertise, everything went smoothly and stress-free.