I absolutly love my freesky nova bike...i am spending many hours out in the countryside with the knowledge that my batteries will not let me down and it is so comfortable to ride...best buy i have eve... Ver mais
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Veja o que dizem as avaliações
I have just completed 1846miles in 3 months on my Freesky Ranger Air. It's truly an accomplished all rounder. I use it for shopping seeing family and leisure rides through beautiful scenic Peak Distri... Ver mais
We purchased two nova b 360 bikes a couple of days apart, one green and one blue. Delivery of both was speedy, 3 days from purchase. The delivery driver on both occasions asked where we'd like... Ver mais
A empresa respondeu
Bonjour grâce à ce vélo j’ai retrouvé une liberté perdue suite à des soucis de santé. Ce vélo est incroyable et ouvre tous les possibilités de revenir dans des lieux devenus compliqué d’accès. J’ai re... Ver mais
A empresa respondeu
4,7
Excelente
70 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awesome bit of kit.
Awesome bit of kit.
Few niggles but quickly ironed out by customer service.
Might buy another…..
24 de dezembro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
We’re glad to hear you’re enjoying your Freesky e-bike and that our customer service was able to quickly sort out the small issues. That’s exactly what we aim for 👍
And hearing “might buy another…” definitely puts a smile on our faces 😄
Thanks for choosing Freesky—enjoy the ride! 🚴♂️⚡
Great bike high quality good customer…
Great bike high quality good customer service, very Powerful bike would buy again
16 de janeiro de 2026
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you for the review! 🙏
We’re happy to hear you’re loving the high quality and powerful performance of your Freesky e-bike. It means a lot to us that you’re satisfied with our customer service as well.
Your support and willingness to buy again truly motivate our team. Enjoy every powerful ride! 🚴♂️⚡
Very happy Freesky rider here! 😄
I currently own three Freeskys... two Warrior Pros and an Alaska Pro. That should give you a clue that I am a big Freesky fan! Not only are they great bikes, Freesky's customer service is excellent. I get prompt replies and helpful answers whenever I contact them and I've been helped out with a couple of replacement parts - all handled professionally. I've had a few ebikes and the Freeskys are the perfect fit for me. Freesky really should be better known as they are a company that cares about its customers. 👍
12 de janeiro de 2026
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you so much for sharing this—it truly means a lot to us! 😄
Owning three Freeskys is the highest compliment we could ask for, and we’re honored to have such a passionate rider in our community. We’re really glad to hear that both the bikes and our customer service have consistently met your expectations. Your support and trust motivate us to keep improving and taking great care of our riders. Wishing you many more amazing rides on all your Freeskys—thank you for riding with us! 🚴♂️👍
Brilliant Bike
Recently I bought the Freesky Ranger M-540
After few rides I can say that the bike is great.
It's very comfortable to cycle it, a bit hard to initiate pedaling but that's good for me.
The battery is lasting around 70KM combined cycling at PAS5 ( in lower PAS is impossible to cycle,very hard)
With dual motor every hill looks like joke 🤣 VERY POWERFUL ON UPHILLS!
Light is perfect, indication light as well perfect.
Screen is big and readible on every condition, (but it seems that rain causes trouble to it, today I was cycling on rain and noticed abnormal behaviour on screen)
Also there's no percentage left on screen,but there's bricks which they can make you guess how much battery you have left.
I must mention once again that MS. Chloe from support team was giving me advices at any time even during the weekend.
Thank you Ms. Chloe.
I love my bike.
I will highly recommend this bike.
26 de dezembro de 2025
Resposta da FREESKY Electric Bike
Thank you so much for your review and for sharing such a detailed riding experience!
We’re really happy to hear that you’re enjoying your Freesky Ranger M-540 — from the comfortable riding position to the powerful dual motor performance. As you said, with dual motors, even steep hills feel easy 😆💪
It’s great to know the battery range at PAS 5, lighting system, and large, easy-to-read display are working well for you. Thank you as well for pointing out the screen behavior in rainy conditions and the battery display suggestion — this kind of real-world feedback helps us continue improving our e-bikes. If the screen issue continues, feel free to reach out to our support team and we’ll be glad to help.
A big thank you for the shout-out to Ms. Chloe 🌟 We’re proud to have her on our support team, and we’ll make sure she sees your kind words.
We truly appreciate your recommendation and are excited to have you as part of the Freesky community. Enjoy every ride! 🚴♂️⚡
The bike is fantastic does what it’s…
The bike is fantastic does what it’s supposed to do and I received it when I was told I would very good guality bike for the price range
23 de dezembro de 2025
Resposta da FREESKY Electric Bike
Thank you for your feedback! We’re glad to hear that the bike arrived on time and is meeting your expectations in terms of performance and quality. It means a lot to us that you feel it offers great value for the price. Enjoy your rides, and thanks for choosing Freesky! 🚴♂️
Customer service is excellent
Great bike – a little on the heavy side, but very solidly built. Customer service is excellent; I had an issue with the screen, and they immediately sent a replacement.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you so much for your kind words! We're thrilled to hear you're enjoying your Freesky eBike. We’re also happy that our customer service team was able to resolve your issue with the screen quickly. We always strive to provide the best experience for our riders, and your feedback means a lot to us. If you need anything else, don’t hesitate to reach out. Happy riding! 🚴♂️🌟
Pleasant experience
Fast delivery, well packaged and great bike. Prompt response from customer service and very helpful!
29 de novembro de 2025
Resposta da FREESKY Electric Bike
Thank you so much for your kind words! We’re thrilled to hear that you had a pleasant experience with us. It’s great to know the delivery, packaging, and bike met your expectations. Enjoy your ride, and feel free to reach out if you need anything in the future!
I rip off
I am awaiting a back brake playing which has not turned up been on px4 and on there site it saying my brake is still in china not good I pay 1600 pound for the warrior pro and the back brake didn't work now I've ordered it and it not turn up so I'm down 75 pound as well send thing from England and your get the next day send it from china and u won't get it at all
12 de novembro de 2025
Resposta da FREESKY Electric Bike
Thank you for your feedback, and we're truly sorry to hear about the inconvenience you've experienced. We understand your frustration with the delay, especially after you've already invested in the Warrior Pro.
Please know that your back brake has already been dispatched and is on its way. We use priority shipping channels to ensure timely delivery, but sometimes international shipping can take longer than expected due to customs or logistical issues. We truly appreciate your patience as we work to get this to you as quickly as possible.
If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re here to ensure you have a great experience with Freesky, and we’re committed to resolving this for you.
Resposta da FREESKY Electric Bike
Thank you for your feedback! We're so glad to hear you feel the bike is well worth the money. At Freesky, we strive to provide great value with quality performance, and it’s awesome to know you’re getting exactly that. If you ever need any assistance or have more thoughts to share, we’re always here for you. Enjoy every ride!
Brilliant support
I have used support twice so far - and am delighted with the service I have received - fast - polite and effective - Jensen was quick to respond and proactive - the guarantee was honoured and a replacement part dispatched promptly. The bike itself is cracking - the after sales actually exists! Thoroughly recommend Freesky. 👍👌
14 de novembro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you so much for the fantastic feedback! We’re thrilled to hear that your experience with our support team, especially Jensen, was so positive. We’re committed to providing fast, friendly, and effective service, and it’s great to know you’re happy with both the bike and the after-sales support. Your recommendation means a lot to us—thank you for choosing Freesky! If you ever need anything in the future, don’t hesitate to reach out. Happy riding! 🚴♀️✨
Resposta da FREESKY Electric Bike
Thank you so much for the fantastic feedback!
The service absolutely brilliant from…
The service absolutely brilliant from Chloe.
5 de novembro de 2025
Resposta da FREESKY Electric Bike
Dear Customer,
Thank you for your kind words! We're thrilled to hear that Chloe provided you with brilliant service. We’ll be sure to pass along your appreciation to her. If you ever need anything else, feel free to reach out!
Best regards,
The Freesky Team
Prompt delivery good customer service…
Prompt delivery good customer service bike put together well
4 de novembro de 2025
Resposta da FREESKY Electric Bike
Thank you for the feedback! We’re glad to hear your bike arrived on time and is all set up well. If you need anything else, feel free to reach out. Enjoy your ride! 🚴♂️
All very good ordered on the 28th…
All very good ordered on the 28th October and recieved the bike on the 2 nd November great service bike assembly was straight forward great paintwork and welds great and bike performs very well ,just one little gripe replaced the rear shock as wasn't strong enough replaced with the dnm rear shock and all good now
28 de outubro de 2025
Resposta da FREESKY Electric Bike
Thank you for your thoughtful feedback! We’re so glad to hear that you had a great experience with the ordering and delivery process, and that the bike is performing well overall. We also appreciate your feedback on the rear shock – it’s always helpful to know how we can further improve, and we’re happy to hear that the DNM shock has worked perfectly for you. If you ever need assistance with anything else or have more feedback, don’t hesitate to reach out. We’re here to make sure you continue to enjoy your ride!
Excellent bike and amazing customer…
Excellent bike and amazing customer service very happy
7 de novembro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you for your support of Freesky.
WOW! another level in the e bike world
WOW! JUST WOW
what a bike! absolutely blown away with my purchase of the freesky Alaska pro, the build quality is another level, the ride is exceptional, so powerful but so smooth, it inspires confidence.
The whole experience from buying to delivery was excellent. The customer service team always there to help.
Thank you freesky I’m one happy customer.
22 de outubro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Wow, thank you for such an incredible review! We’re absolutely thrilled to hear you're blown away by your FREESKY Alaska Pro! 😄 It’s awesome to know the build quality and ride exceeded your expectations. We designed it to be powerful yet smooth, and it’s amazing to hear it’s inspiring confidence on every ride.
We also take great pride in providing a seamless experience from start to finish, so your feedback about the buying and delivery process really means a lot. We’ll keep working hard to make sure every customer feels as happy as you do!
Enjoy every moment with your Alaska Pro, and if you ever need anything, we’re just a message away. Thanks for being part of the FREESKY family! 🚴♂️🌟
The bike is great and does what is…
The bike is great and does what is claimed well!...Nicely built. However, I was fobbed off by customer service when I advised mudguards had been packed in a way that twisted them out of shape. They suggested pouring hot water over them!....They were replaced eventually. ...with the wrong ones!!! The rear light had parts of the mount missing meaning it rubbed on the seat springs!...I got the missing part eventually. The bike is seriously missing a manual regarding the screen setup. Issues did get resolved eventually. Word of advice. Please re design the rear mudguard setup. It flaps about all over the place giving very little protection against mud etc.,
23 de outubro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you for your feedback, and we’re really sorry to hear about the challenges you faced with the mudguards and rear light. While we’re glad the issues were eventually resolved, we understand your frustration, and your experience with customer service is definitely something we’ll review internally to ensure we're offering the best support possible.
We also appreciate the suggestion about redesigning the rear mudguard setup and will definitely take that into consideration for future improvements. As for the screen manual, we’ll look into providing more detailed instructions to make setup easier.
Thanks again for your patience, and we’re grateful for your constructive feedback to help us improve! If you have any other concerns or need further assistance, don't hesitate to reach out.
Fantastic!!!
I bought a warrior Pro E-bike and it's one of the best purchases I have ever made. The bike is top quality and performs perfectly. All the components are great and the bike gives me freedom to cycle anywhere even up the steepest of hills with the dual motors. The range is great also and delivery was fast. Couldn't recommend the company enough if you are after a proper E-bike.
8 de julho de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Wow, thank you so much for the fantastic review! We’re absolutely thrilled to hear that the Warrior Pro has been such a great purchase for you! The dual motors really do make a difference when it comes to tackling those steep hills, and it’s awesome to know that the range and performance have lived up to your expectations. Fast delivery and top-quality components are things we strive for, so it's great to hear they made an impact for you. We really appreciate your recommendation, and if you ever need anything, don't hesitate to reach out. Keep enjoying your rides, and thanks again for choosing FREESKY! 🚴♂️⚡
The bike works really well
The bike works really well, very comfortable,powerful, i am 18 stone and it takes me up big steep hills effortlessly. Very good value at the price as well. My front forks were broken in a crash and although it took a while for delivery Freesky sent me the whole new assembly for what i thought was a cheap price. Brakes could do with being a bit bigger is only thing i dont like, still a good bike though
31 de outubro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thanks so much for sharing your experience with us! We're stoked to hear that the bike has been so comfortable, powerful, and capable of taking on those steep hills with ease—even at 18 stone! It’s also great to know that you found the value to be excellent for the price.
Sorry to hear about the front fork issue, but we're glad we could get that sorted out for you with a replacement assembly. We always aim to provide great service and ensure you're back on the road as quickly as possible, so it’s awesome to hear that worked out well.
We appreciate the feedback on the brakes too, and we’ll definitely take that into consideration as we continue to improve. Overall, it sounds like you're enjoying the bike, which is what matters most. If you ever need any more support or have further feedback, we’re here for you! Keep enjoying your rides! 🚴♀️💨
Title: Highly Recommended - A Fantastic E-Bike With Great Support!
I absolutely love this e-bike! The suspension is smooth, delivery was incredibly fast, and assembly was (fairly) straightforward. It's quick, fun, and the 25A Samsung cells battery last a long time—perfect for longer rides.
It’s also super good-looking! The seat is comfortable, steering is precise, and the color matches the product images exactly.
All in all, an excellent bike and a great company. Thank you.
Highly recommended!
1 de setembro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Hi there,
Thank you for the amazing review! We're thrilled to hear that you're loving your e-bike – from the smooth suspension to the comfortable seat and long-lasting battery, it sounds like it's everything you were hoping for and more. We're also glad the delivery and assembly went smoothly for you!
It’s fantastic to know the bike looks just as great in person as it does in the images – we put a lot of thought into the design, so it’s awesome to hear you’re enjoying that aspect too.
We really appreciate your kind words and recommendation. If you ever need anything, you know where to find us!
Ride On,
The Freesky Team
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