I absolutly love my freesky nova bike...i am spending many hours out in the countryside with the knowledge that my batteries will not let me down and it is so comfortable to ride...best buy i have eve... Ver mais
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Veja o que dizem as avaliações
I have just completed 1846miles in 3 months on my Freesky Ranger Air. It's truly an accomplished all rounder. I use it for shopping seeing family and leisure rides through beautiful scenic Peak Distri... Ver mais
We purchased two nova b 360 bikes a couple of days apart, one green and one blue. Delivery of both was speedy, 3 days from purchase. The delivery driver on both occasions asked where we'd like... Ver mais
A empresa respondeu
Bonjour grâce à ce vélo j’ai retrouvé une liberté perdue suite à des soucis de santé. Ce vélo est incroyable et ouvre tous les possibilités de revenir dans des lieux devenus compliqué d’accès. J’ai re... Ver mais
A empresa respondeu
4,7
Excelente
70 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
stay away
bought a Ranger , that was faulty , asked to return several times in 15 day window , got filled with bs from customer service , then they sent out incorrect parts which took 10 days to arrive,the bike was rubbish no torque up hills , finnally had to settle for 50% refund , paypal were useless ! worst customer service i have ever had . stay away from this company , take your money and run
8 de agosto de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
We're really sorry to hear about your experience and sincerely apologize for the frustration you've faced. This is certainly not the level of service we aim to provide. We understand how disappointing it must have been to deal with the faulty bike, delayed parts, and communication issues. Your feedback is valuable, and we’ll be investigating this further to ensure we improve our processes. We’re truly sorry that we couldn’t fully resolve the issue to your satisfaction and we’ll take your comments into account to prevent similar situations in the future. If there’s anything more we can do to make this right, please don’t hesitate to reach out.
FREESKY Team
It’s an amazing bike
It’s an amazing bike , sturdy and well built. Performing fantastically. Great range and riding experience. Delivered promptly and well packaged. Some assembly required but it was straight forward. Bike as per spec described. A joy to ride . Also good aftercare when I needed a replacement display . Very happy and impressed customer
5 de julho de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you for the fantastic five-star review! We're so glad to hear you're enjoying your FREESKY eBike and that it's meeting your expectations. It’s great to know the delivery, assembly, and aftercare service worked smoothly. If you ever need anything, we're here to help.
Thanks again for your support!
FREESKY Ebike
The best bike I’ve ever bought the…
The best bike I’ve ever bought the performance is unreal and the customer service is fantastic usually reply straight away
1 de outubro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you for your amazing review! We're thrilled to hear that your FREESKY eBike is the best you've ever bought and that you're impressed with its performance. It's also great to know that our customer service has been helpful and responsive. We truly appreciate your support and are always here if you need anything. Enjoy the ride!
FREESKY Team
Alaska Pro M-520
Alaska Pro M-520
Bike - 10/10
Customer Service - 12/10 !!!
Other than the bike being very heavy due to its two large batteries I have nothing whatsoever negative to say about it. It’s incredibly well constructed with every component of high quality. Gears are basic Shimano, but work perfectly. The control screen is colourful, clear and intuitive to use. An NFC card (2 supplied) turns it on and off and decreases the risk of the bike being stolen. The brakes work perfectly. The two large batteries remove all ‘distance anxiety’. The seat is wide, well padded and very comfortable. The four inch tyres are also comfortable and draw looks and positive comments from bystanders. The bike colour (mine is blue) and decoration is tasteful. The bike arrived in great packaging and was 80 percent built. Most people will be able to follow the simple instructions to put the remaining parts together and Freesky thoughtfully provides all the tools required. Pedal assistance is responsive and linear and gives me confidence to ride, even though I am recovering from a broken leg. The ride itself is incredible smooth because of its wide tyres, battery assist and lovely seat.
The best part of my experience though, has been the customer service. Ande and Vincy have consistently answered every single question that I have asked. They are prompt, polite and concise in their replies. They have provided me with the best customer satisfaction and are an absolute credit to their company. Thank you so much both. It’s been a pleasure doing business.
16 de outubro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you so much for your wonderful and detailed feedback! We are thrilled to hear that you’re enjoying your Alaska Pro M-520 e-bike. It’s great to know that you find the bike well-constructed, comfortable, and a joy to ride, especially with the large batteries easing any "distance anxiety." We're also pleased that you appreciate the quality of the components, the intuitive control screen, and the thoughtful touches, like the NFC card and wide tires.
We are especially grateful for your kind words about our customer service team. Ande and Vincy will be thrilled to know that their prompt, polite, and concise responses have made your experience even better. We are committed to providing excellent service, and it’s feedback like yours that motivates us to keep doing our best.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and ensure you continue to enjoy your bike to the fullest.
Wishing you smooth rides and a full recovery from your leg injury. Thank you again for choosing us, and it’s been a pleasure doing business with you!
Best regards,
FREESKY Team
My bike alaska pro m 520
Well what can I say the bike is out of this world i love it it goes on for miles finally found a bike that when I do a lot of miles don't need to worry about the battery dying on me I also keep getting people saying nice bike mate
23 de setembro de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you so much for your fantastic feedback! 🚴♂️ We're thrilled to hear that your Alaska Pro M-520 is going the distance—literally! It's great to know the battery life is giving you the confidence to enjoy those longer rides without worry.
And we totally agree... it is a nice bike 😉 We're glad others are noticing too!
If you ever need anything or have questions down the road, don’t hesitate to reach out. Wishing you many more miles of smooth, powerful riding!
Best regards,
The FREESKY Team
Worst Customer Service
By far, the worst customer service that I have ever experienced. This company is so unprofessional and they don't back their products. Their bikes are subpar, and if anything goes wrong, they do not support.
17 de julho de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
We’re truly sorry to hear about your recent experience with FREESKY. This is certainly not the experience we want any of our customers to have, and we understand your concerns regarding both the product performance and the level of support you received.
Your feedback is extremely important to us, and we want to make this right. Our customer support team will reach out to you directly to better understand the situation and work toward a fair and prompt resolution.
Thank you for bringing this to our attention. We truly appreciate your patience as we take the necessary steps to improve and support our valued customers.
Sincerely,
FREESKY Team
I bought a Freesky warrior Pro 10 weeks…
I bought a Freesky warrior Pro 10 weeks ago. I had 3 great weeks and I love the bike.
Then I had problems. The bike stopped working and when I parked it, it took off and nearly damaged my car and injured me.
I contacted Freesky. I had read that their customer service was excellent. After 5 weeks I finally got a new display (I had said I thought it was a faulty battery or controller). 1 day with the new display and the front electric hub stopped working. That was 2 weeks ago and they still have not sent a new one (which takes forever to come from China) and now the rear hub has stopped working.
I have written to them today. I will update you on the resolution.
So far, this is a company to avoid
19 de junho de 2025
Avaliação não solicitada
Resposta da FREESKY Electric Bike
Thank you for sharing your experience with the Warrior Pro. We’re truly sorry to hear about the issues you've encountered after an initially positive start. Your safety and satisfaction are extremely important to us, and we take this situation very seriously.
We deeply regret the delay in resolving your concerns and understand how frustrating it must be to deal with multiple issues and extended waiting times. This is far from the level of service we strive to provide.
Our support team has been made aware of your case and will prioritize resolving it as quickly and thoroughly as possible. We are committed to making this right and ensuring your bike is working as it should.
Thank you for your patience and for bringing this to our attention. We appreciate your honest feedback—it helps us improve both our products and our service.
Sincerely,
FREESKY Team
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