The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Ver mais
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Veja o que dizem as avaliações
I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it. The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still... Ver mais
A empresa respondeu
The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated. Having to email just to request a return f... Ver mais
A empresa respondeu
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas desportivas
- Loja de Roupas
- Loja de artigos para esportes ao ar livre
- Loja de roupas esportivas
Escrito pela empresa
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Informações de contato
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Reino Unido
- support@freetrain.com
- freetrain.com
3,7
Bom
317 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I never received the product
I never received the product. I want the product or a refund. Thank You
14 de abril de 2026
Innovative products
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better than the previous version.
Customer service, on the other hand, is not very helpful and can’t even answer simple questions about the store. The coupons aren’t valid for all countries and/or products. A note about customs would have been helpful—at first, I thought the email from the service provider was a scam attempt—that could be done much better and, above all, in a more customer-friendly way.
That aside - very good.
10 de abril de 2026
Terrible Experience - Avoid!
Thank you for your response to my review on 13/4.
The timeline actually reinforces my point, not yours. I purchased my first vest in 2021 and it failed within a year due to the zip and fasteners rusting shut. I raised this at the time and received the same explanation blaming “user care.”
I then purchased your “upgraded” version in 2022, and the exact same issue occurred again shortly after. That is two separate products failing in the same way, under normal use. That is not a one-off issue and it is not credible to attribute this to misuse.
On both occasions, the vest was cleaned and dried. More importantly, a running vest is specifically designed to be used while sweating. If the product cannot withstand that without critical components corroding to the point of failure, then the materials are simply not fit for purpose.
Relying on the fact that the orders are now several years old avoids the key issue: both products failed far earlier than any reasonable consumer would expect. The age of the order does not change the fact the products did not last.
After the second failure, I didn’t bother complaining again because the response was already clear. I continued using the vest by pulling it on like a t-shirt, as the zip had already rusted shut. The button then seized and has now completely failed.
What is most telling is that despite two identical failures, your position remains to deny any issue and place the blame on the customer, with no meaningful attempt to resolve it.
That speaks for itself.
13 de abril de 2026
Avaliação não solicitada
Resposta de Freetrain
Hi Joshua,
Thank you for your second review.
For clarity, the orders referenced date back to 2021 and 2022. We have no record of either issue being raised with us within the relevant warranty period, and as several years have now passed, we’re unable to verify the timelines described.
You’ve stated that both items failed shortly after purchase. If this were the case, we would reasonably expect the issue to have been reported to us at the time so it could be properly assessed and resolved. As this was not done, and the concerns are only being raised several years later, we’re unable to substantiate these claims.
Based on the images provided, the condition shown is consistent with corrosion to the metal components developing over time, rather than a manufacturing fault. With correct and consistent cleaning and drying, this type of issue does not occur, and many customers continue to use our vests for several years without experiencing this problem.
We have carried out a full and fair review and our position remains unchanged.
Thanks,
Freetrain
I recently purchased the FREETRAIN…
I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it.
The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still feels secure, which makes a big difference when you’re carrying essentials. The material is breathable and comfortable, so it doesn’t feel too hot or restrictive during runs.
The storage is well designed, with easy access to things like your phone, keys, and gels without needing to stop. Everything feels thought through and practical for real running use.
The build quality is also solid and doesn’t feel cheap, so it seems like it will last.
Overall, I’d definitely recommend the ULTRA 1 vest to anyone looking for a comfortable and reliable running vest.
25 de março de 2026
Resposta de Freetrain
Hey Mark,
Thanks so much for your detailed feedback!
We’re really glad to hear the Ultra 1 is performing well for you and that the fit, comfort, and storage are hitting the mark on your runs. It’s great to know it’s making a difference, especially on longer sessions.
Appreciate the recommendation!
Freetrain
Resposta de Freetrain
Hey Albert,
Thanks for the kind words!
We’re really glad you’re finding it comfortable and enjoying the product.
Freetrain
Good Products, Frustratingly Difficult Returns
The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated.
Having to email just to request a return feels like a step backwards, and then being made to dig around for product codes and pay for the return yourself only adds to the irritation. All of this while providing an order number that should already contain every detail needed.
It honestly feels as though the process has been deliberately designed this way to discourage customers from making returns at all.
For a company that gets the basics right, it’s baffling how poorly the returns process is handled.
30 de março de 2026
Resposta de Freetrain
Hey Matthew,
Thanks for your feedback. We’re glad to hear you were happy with the product and ordering experience, but sorry to hear the returns process felt frustrating.
To clarify, we do ask for a few key details (such as items and reason for return) alongside the order number to meet GDPR requirements and ensure we process returns accurately - this is standard across most online retailers.
In this case, once we received those details, your return was resolved within one reply from us, with just two emails from each side in total.
We want to reassure you that we never aim to discourage returns, and we’re always working to keep the process as smooth as possible.
Thanks again,
Freetrain
Resposta de Freetrain
Hey John,
Thanks for your feedback! Glad to hear it’s off to a good start!
Freetrain
Rapid response
Answered my query really quickly and once ordered the product arrived promptly - and it has solved my in-run hydration issue.
30 de março de 2026
Resposta de Freetrain
Hey Deborah,
Thanks for your feedback!
We’re glad we could help quickly and that your order arrived promptly. Even better to hear it’s solved your in-run hydration issue... happy running!
Freetrain
Resposta de Freetrain
Hey Paul,
Thanks so much for your great review & support! It's appreciated :)
Freetrain
My favourite running pouch so far
My favourite running pouch so far. Sits well and no movement or sounds when running. Has space for a phone, keys, and probably a couple of gels/a bar.
25 de março de 2026
Resposta de Freetrain
Hey Ruth,
Thanks for your review! It's great to hear your Freetrain vest stays secure and bounce-free on your runs & is suiting your needs!
We appreciate your feedback :)
Freetrain
I got my order
I was told my product would arrive on a particular date but it was a day late. I reached out via email to see if someone could check the tracking because the info I had was not updating. I got no response. It did arrive a day later. I was concerned that since it was coming from out the country that there was an issue. Like we did when trying to order the last one.
21 de março de 2026
Resposta de Freetrain
Hi Jerry,
Thanks for your review.
We can see there has been ongoing correspondence between yourself and our support team, so we’re not quite sure where a response may have been missed. That said, we’re glad to hear your order has now arrived.
We appreciate that delays, especially with international shipping can be frustrating, but we hope you’re happy with your order.
Freetrain
Quality gear
I purchased an original Freetrain vest many years ago and decided I would try something different. Purchased some garbage off Amazon and had to send it back after one use. “You get what you pay for”
I then immediately purchased 2 new vest from freetrain. They are incredible - excellent quality and use.
Do not waste your time on some poor quality garbage - purchase the freetrain gear. It is quality gear, then enjoy your run.
12 de março de 2026
Resposta de Freetrain
Hi George,
Thanks so much for your support - we really appreciate you coming back to us! Great to hear you’re enjoying the vests and noticing the quality.
Wishing you many more great runs ahead!
Freetrain
Shocking company
Shocking company , they took my money from my bank, no receipt , struggling to get this sorted , wount ever order from this company again
16 de março de 2026
Resposta de Freetrain
Hi Richard,
We’re sorry to see this feedback, but we’d like to clarify the situation.
Your order was successfully placed and dispatched from our side, however the courier was unable to complete delivery and has returned the parcel to us. This is unfortunately outside of our control, but we have raised it with them for investigation. Please note - this was only raised to us yesterday.
We’ve been in contact with you directly to explain this and to reassure you that a full refund will be issued automatically as soon as the parcel arrives back with us.
We’re always here to help, but we do ask that communication remains fair and accurate.
Thanks for your patience & understanding.
Freetrain
Still not received this item
Still not received this item.
Since review Freetrain have responded the same day to look into issues.
16 de março de 2026
Resposta de Freetrain
Hi Keith,
Thanks for your review.
Our review request is automated and relates to the product itself. As we hadn’t heard from you prior to today, we weren’t aware there was any issue with your delivery.
We responded to your email within 2 hours, and as soon as we receive the requested information, we’ll get this resolved for you as quickly as possible.
Thanks,
Freetrain
Resposta de Freetrain
Hey there,
Thanks for your 5* review & support - it's appreciated :)
Freetrain
Missing items from delivery
I ordered two of the hydro vest one for myself and one for my wife I contacted free train as soon as delivery was made as only one vest had been sent out, it’s been 5 days and this has not been resolved it was said they would look into it but I have still not heard anything from customer service o would not order again!
11 de março de 2026
Resposta de Freetrain
Hi Bobby,
Thank you for your review.
We’re sorry to hear you felt this wasn’t resolved quickly enough. We can see you first contacted us on Friday afternoon, and as our warehouse team does not operate over the weekend, this was raised with them as a priority on the next working day.
As both items in your order were marked as dispatched, the team needed to carry out an internal investigation, and we did advise of the expected timeframe for this.
We can confirm this has now been resolved & within the specified timeframe provided to you on Friday.
We appreciate your patience while we looked into it.
Freetrain
Fast delivery, great quality
Fast delivery, great quality vest with plenty of room for all I need.
6 de março de 2026
Resposta de Freetrain
Hey!
Thanks for your review!
We’re really glad to hear your vest arrived quickly and that the quality and storage space are working well for you.
Thanks again for your support!
Freetrain
Great Product 100% recommend!
Got them this week and ran everyday with the clothing and it’s a great fit, super comfortable and breathable. Would 100% recommend to anyone who runs a lot. Overall a great range for the price and come in a good range of colours.
4 de março de 2026
Resposta de Freetrain
Hey!
Thanks so much for your review!
We’re really pleased to hear the kit has been comfortable and breathable on your runs and that the fit is working well for you. It’s great to know you’re enjoying the range and colour options too.
Thanks again for the recommendation and happy running!
Freetrain
Sent the wrong order and the time its…
Sent the wrong order and the time its taking to solve this issue is terrible. Almost as if I am to blame for them sending the wrong items.
4 de março de 2026
Resposta de Freetrain
Hi,
We’re sorry to hear you feel this way and would just like to clarify the timeline for transparency.
You first contacted us on 6th March regarding receiving the wrong items, and we provided a free prepaid returns label the same day so the incorrect products could be sent back to us. As advised, we do need the items returned before a replacement can be issued.
We’ve only just received the return tracking from you and can see the parcel was delivered back to our warehouse around 24 hours ago. Our team is now processing this as a priority so the correct items can be sent out as quickly as possible.
We’re always happy to help and appreciate your patience while we resolve this for you.
Thanks,
Freetrain
Prompt shipping and nicely made…
Prompt shipping and nicely made product. I use my V2 vest for mountain biking and it is great. I used to use a waist belt but it was a bit annoying but with the V2 vest my phone is secure, stays where its meant to and I forget Im even wearing the vest.
23 de fevereiro de 2026
Resposta de Freetrain
Hey Wayne,
Thank you for your great review!
We're really glad to hear you're enjoying the V2 Vest and that it's working well for your mountain biking. It's great to know it keeps your phone secure and comfortable enough that you forget you're even wearing it.
We appreciate your support and hope it continues to serve you well on many more rides!
Freetrain
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