The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Ver mais
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Veja o que dizem as avaliações
I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it. The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still... Ver mais
A empresa respondeu
The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated. Having to email just to request a return f... Ver mais
A empresa respondeu
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas desportivas
- Loja de Roupas
- Loja de artigos para esportes ao ar livre
- Loja de roupas esportivas
Escrito pela empresa
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Informações de contato
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Reino Unido
- support@freetrain.com
- freetrain.com
3,7
Bom
317 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hydro vest
I bought a hydro vest and was really pleased with the quality. I’ve still got a v1 running vest from years ago which is still going strong, but wanted something for longer runs with a water holder, this does the job perfectly.
Great quality, really comfortable and really pleased with it.
The hydro vest does come with a water bottle, which I didn’t realise! Could just be me, but might be worth making that clearer on the advert. One is shown in the pics, but can’t recall seeing it anywhere in the description. Was pleased when I got one included.
23 de fevereiro de 2026
Resposta de Freetrain
Hey Todd,
Thanks so much for your review – great to hear your original vest is still going strong and that you're enjoying the Hydro Vest for your longer runs!
We also really appreciate the feedback about the bottle being included – that’s helpful and something we’ll certainly take on board.
Thanks again for your support!
Freetrain
Great product Was a present and my…
Great product Was a present and my daughter in law loved it The delivery by Evri wasn’t good at all but eventually it was delivered
23 de fevereiro de 2026
Resposta de Freetrain
Hey Moortie,
Thanks so much for your review – we're really glad to hear your daughter-in-law loved the gift!
We're sorry to hear the delivery experience with Evri wasn’t the smoothest, but we’re pleased it made it there in the end. Thanks again for your support!
Freetrain
Excellent products and quick delivery…
Excellent products and quick delivery probably the best sports gear on the market
27 de fevereiro de 2026
Resposta de Freetrain
Hey Lee,
Thanks for your 5* review & support - we truly appreciate it!
Freetrain
Resposta de Freetrain
Hey Michael,
Thanks for your fantastic review - it's truly appreciated.
We're really pleased you're happy with the quality of your order from us :)
Freetrain
Resposta de Freetrain
Hey Iain,
Thank you for the great feedback!
We’re really pleased to hear you’re happy with the quality, value, and service - that’s exactly what we aim for.
We appreciate your support!
Freetrain
Excellent service and product
Easy quick and reliable service my order was delivered the next day and I was out using it in no time, comfortable and easy to use running training vest
11 de fevereiro de 2026
Resposta de Freetrain
Hey Bradley,
Thanks for your fantastic review!
We're so pleased your vest arrived quickly & you're happy with your purchase from us :)
Freetrain
I fell into the trap of buying a cheap…
I fell into the trap of buying a cheap one of you all know where which was honestly awful. I bought the free train ultra for an upcoming marathon and you don’t even know you’ve got it on your back. The quality is second to none. Don’t buy cheap you’ll buy twice just pay an extra couple of quid and get one of these you won’t regret it
10 de fevereiro de 2026
Resposta de Freetrain
Hey Matt,
Thank you so much for the fantastic review!
We’re delighted to hear you’re loving your FreeTrain Ultra - especially with a marathon on the horizon 🏃♂️ That’s exactly what we aim for: comfort, quality, and a fit so good you forget it’s even there.
Wishing you the very best of luck in your upcoming marathon, and thank you again for your support!
Freetrain
Resposta de Freetrain
Hey Tim,
Thanks so much for your 5* review - we're so pleased you're happy with your purchase from us :)
Freetrain
Received incorrect order
Received incorrect order. Customer service not helpful. Requesting images of the packaging that has been binned, even though I have an image of a long sleave top when I ordered a t shirt.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Freetrain
Hi there,
We’re sorry to hear you’re unhappy with your experience.
When you contacted us, you advised that an item was missing from your order. As part of our standard process for investigating missing item claims, we requested photos of the items received and the original packaging.
We understand packaging can sometimes be discarded; however, these details help us review packing records and resolve matters accurately.
You also mentioned receiving an incorrect item. We confirmed we were happy to assist with this and asked for further information so we could arrange a resolution.
Our intention is always to resolve genuine issues quickly and fairly, and we remain more than willing to review this further if you’d like to get back in touch with our customer service team directly.
Thanks,
Freetrain
Highly Recommend
I purchased the Freetrain Hydro 2 as a present for my partner who has recently gotten into running. I was previously gifted the original Freetrain vest and have loved it for years, so I figured the updated version would make a great gift.
The Freetrain team has excellent customer service and was communicative and friendly throughout the process. The product itself is great, and if it is anything like my original vest, it will hold up for years and countless miles.
Very impressed with the product, its longevity, and the customer service. Highly recommend.
2 de fevereiro de 2026
Resposta de Freetrain
Hi Mary,
Thank you so much for taking the time to leave such a thoughtful review - it truly means a lot to us.
We love hearing from long-time Freetrain customers, and it’s amazing to know your original vest has lasted you for years and countless miles. That’s exactly what we design our products for. We hope your partner is loving the Hydro 2 just as much and that it supports many great runs ahead!
We’re also really pleased to hear that you had a positive experience with our customer service team. We always aim to be friendly, helpful and responsive, so your feedback is greatly appreciated!
Thanks again for your support and recommendation - it genuinely means the world to our team.
Freetrain
If I could rate 0 I could.
If I could rate 0 I could.
Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted directly by company begging to cancel the chargeback and they’d refund… not understanding that it wouldn’t have got to that point if they’d have bothered to refund in the first instance. Claim to have quick and continuous customer service, but it’s more ‘lip service’. I’d stick to tried and tested brands in the future.
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Freetrain
Hi Lawrence,
We’re sorry to read this, as the situation described doesn’t reflect the full context.
When the delivery issue was reported, we immediately raised and escalated an investigation with the courier. The chargeback was opened while that process was still ongoing. At this point you had confirmed your order had been delivered to a neighbour.
Once the return began reconciling, we attempted to process the refund - however this was blocked due to the active chargeback.
To clarify, we did not “beg” for the chargeback to be cancelled. We responded after being contacted and explained that we were unable to issue a direct refund because the funds had already been credited by your card issuer following the dispute. Retailers cannot process an additional refund while a chargeback is active, as this risks duplicate reimbursement.
At no stage did we refuse a refund, and we remained polite, helpful and responsive throughout.
The matter has been submitted to the card issuer for independent review.
Freetrain
Order delayed
I placed my order on Friday, 6/2/2026, and paid for next-day delivery. However, the item was not delivered until 12/2/2026 — almost a week later.
This delay is unacceptable, especially when paying extra for next-day delivery. If next-day service cannot be guaranteed, it should not be offered or charged for. Very disappointing experience
6 de fevereiro de 2026
Resposta de Freetrain
Hey Abdulla,
We’re very sorry for the delay, especially after you paid for next-day delivery. Unfortunately, the parcel was incorrectly misrouted by the courier once it left us - one of those rare issues outside our control.
As soon as we were notified, we issued a full shipping refund, and we also apologised via email to confirm everything was resolved.
Thanks,
Freetrain
Another quality product from Freetrain
Another quality product from Freetrain. Great price and quick delivery. No problems.
27 de janeiro de 2026
Resposta de Freetrain
Hey Gary,
Thanks so much for your fantastic review!
We appreciate your continued support :)
Freetrain
First run vest I’ve purchased and I…
First run vest I’ve purchased and I love it very high quality
Fast delivery
Phone magnetic clip is amazing
26 de janeiro de 2026
Resposta de Freetrain
Hi Hayley,
Thanks for sharing your review - we're so pleased you are happy with your new Freetrain vest!
Thank you again for your kind words & support - it's appreciated :)
Freetrain
Item not been sent after 8 days of…
Item not been sent after 8 days of ordering
28 de janeiro de 2026
Resposta de Freetrain
Hey Oli,
Thanks for the review.
We have received no contact relating to this order, so unfortunately were unaware of any issues with your delivery.
As per our website, for any order or delivery issues, please kindly reach out to our Support Team at support@freetrain.com with your order details & they'll be happy to help.
Thanks,
Freetrain
Order missing
Hi I emailed you last night and again today I still haven’t got my order you told me to wait till Friday what I have done and it’s still saying delayed. It seems this is the only way yous are answering me when I write on this. So I would like to know what’s happening with. My order or my money back.
24 de janeiro de 2026
Avaliação não solicitada
Resposta de Freetrain
Hi Shirley,
We can confirm that your email was received at 12:02 today and responded to at 12:45. Our team has been actively assisting you via email and working to resolve your order as quickly as possible.
We kindly ask that you allow us the opportunity to support you directly through email while the matter is being addressed. As our customer service team is already in contact with you and providing updates, we won’t be responding further to additional reviews regarding the same issue.
Freetrain
I’m sorry to write this but you said…
I’m sorry to write this but you said you have sent me emails ect well I’m sorry I can put all contact emails on here to prove you have never got bk to me. I also wrote to yous on Facebook I’ve also sent my phone number but yous have never even tried to call me. I was going to get all the boxers in the gym one of your vests but after this excperiance I will get them from another company and I would you would rather give me my money back and I will be going to another company for these vests
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Freetrain
Hi Shirley,
Thank you for your feedback. Your order was dispatched as expected & on time, but delayed in transit by the courier.
We can see that you replied to our email today - so we're glad to see you located our replies following this second review, and we’re actively working to resolve this as quickly as possible.
Thanks again,
Freetrain
Good Products, Misleading Express Delivery
The quality of the products is good, but the express delivery service is misleading and the customer service was equally disappointing.
I paid extra for next-day delivery, placed my order before the stated cut-off time, and still received it late. Customer service later confirmed that delivery is not guaranteed despite charging for a next-day service.
The response from customer service was dismissive and inflexible, with no willingness to escalate or offer a meaningful resolution beyond refunding the delivery fee.
Refunding the delivery fee alone does not change the fact that the service was not provided as advertised.
26 de janeiro de 2026
Resposta de Freetrain
Hi Abdulla,
Thanks for your review!
We’re pleased you were happy with the quality of the products. As outlined on our website, weekend orders are dispatched on the next working day. When you contacted us, we responded within 40 minutes, explained the status of your order, and refunded the express delivery fee as a goodwill gesture.
The order was dispatched correctly and we were pleased your order was delivered in time for your travel. While the delivery fee was refunded in full, no further resolution was specified despite the items being received as ordered.
Thanks again,
Freetrain
Quality products and quick delivery…
Quality products and quick delivery twice now
15 de janeiro de 2026
Resposta de Freetrain
Hey Russell,
Thanks so much for your great review & continued support - it's appreciated!
Freetrain
I have still not received my order…
I have still not received my order after nearly two weeks. I received this invite to leave a review while still awaiting a response from someone on where my order is.
16 de janeiro de 2026
Resposta de Freetrain
Hi there,
Thanks for your review, and we’re really sorry to hear this has been your experience.
Our review invitations are sent automatically after an order is placed, so this would have been triggered regardless of the delivery status. Unfortunately, we’re unable to see any contact or flagged issue on your order so we weren’t aware there was a problem.
Please do get in touch with our customer support team at support@freetrain.com, including your order number, and we’ll be more than happy to look into this for you and provide an update as soon as possible.
Thanks,
Freetrain
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