Freja Bone BrothAvaliações 

227
O TrustScore é 4.5 de um total de 5

4,4

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Avaliado com 5 de um total de 5 estrelas

Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ord... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive pr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... Ver mais

A empresa respondeu


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

227 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 86% das avaliações negativas

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4,4

Todas as avaliações

(227)

134 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Overhyped, overpriced, bland and quite tasteless - description on pack is misleading, and contradicts what you said by way of your initial response

There's been a great deal of press and adverts about Freya's various bone-broth products, and I always like to try out anything that generally is highly regarded, as well as is supposed to have beneficial health properties as well.
I've see many opportunities to commit online to a purchase from this well-respected Norwegian company, but I'm not paying around £40 or so to try a selection of items, if I ultimately don't like them.
A limited range is, however, available in Tesco, so, when I was last in our local store, I bought two 500ml cartons of their Beef, and Chicken Broths respectively, which set me back around £10 with a Clubcard, I recall.
However, the packet suggested that, drinking it as a plain cup-a-soup, 500ml would make 3 cups, pushing it, or more generously 2 'Bachelors' soup-mugs I've had for years.
I proceeded to warm up a cup-full I'd poured from the Chicken Broth, and which I'd just opened, so it was well within its sell-by date, and perfectly fresh.
I sat back to enjoy what I was expecting to find was a delicious and tasty chicken clear soup, even if I did expect the colour of the liquid to look more like chicken - i.e. yellower in colour - than what was actually in the cup, and which had more of a 'beefy' shade (yes, I did check which one I'd opened!)
Talk about anti-climax and immense disappointment! I normally have no issues with taste, but, if I were to shut my eyes, I would honestly not know what I was drinking. It was virtually like hot water, with no specific taste whatsoever. If it did have a flavour when it set out from Norway, it felt like someone had spiked the carton by diluting it at least 10 times, so it tasted more like the water under the tap, when I've rinsed out a cup of packet soup - at least 4 in a pack, for at least half the price!
I think I would have better enjoyed a chicken bouillon cube for a fraction of the money, which could be found on an adjacent display-shelf in the store!
Hence my 1-star review and review title, I'm afraid!
REPLY from FREYAFOODS
--------------------------------------------------------
I have now had a response from Freya Foods, the main gist of which is:

"We understand your reaction - our Classic Bone Broths are quite subtle, made for gentle nourishment rather than a bold soup-style flavour. A pinch of sea salt or herbs can really help bring out the depth."

I have tried a second cup, where I have added a number of my own complementary flavouring and spices, as recommended.

Admittedly I can now detect 'some' flavour, but it is ONLY that of the various herbs and salt. However, I still tasted nothing to suggest that I was drinking Freja BONE BROTH Chicken.

If I copy what is written on the packed, it says:

'Nourish yourself with our award-winning Chicken Bone Broth, made with high quality ingredients for a natural and delicious broth that's brimming with flavour and nutrition'.

Now, if I take this literally, there should be NO need to add extra the sea salt or herbs, given that it's 'brimming with flavour and nutrition' already!

You can't write 'brimming', but then acknowledge that it still needs additional flavouring from two or so external source - and then charge some £5 for just over 2 cup-fulls!

I really think this is worth me running all this past the Trade Descriptions (Place of Production( (Making) Order 1988, for an opinion on the validity of what it says on the packaging, when contrasted and compared with what you said in your initial response below. I shall attend to this shortly

27 de agosto de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Philip,

Thanks so much for trying Freja and sharing your thoughts.

We understand your reaction - our Classic Bone Broths are quite subtle, made for gentle nourishment rather than a bold soup-style flavour. A pinch of sea salt or herbs can really help bring out the depth.

That said, if you're after something punchier, you might prefer our Instant Sachets or Pho & Ramen range - same clean-label benefits, but with added herbs and spices for a bolder taste.

We appreciate your feedback and are always here if you’d like to explore the range further.

Evie,
Team Freja

--------------------- reply:
Hi Philip,

Thank you again for your considered feedback.

We completely understand your disappointment - and while our Classic Chicken Bone Broth is intentionally subtle, focused on natural nourishment rather than a seasoned soup-style flavour, it's clear it didn’t meet your expectations.

We do offer a 30-day money-back guarantee, so if you’d like to discuss a refund or explore alternatives that might better suit your taste preferences, please don’t hesitate to get in touch with us directly at hello@frejafoods.com

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Just discovered Freja foods.

Just discovered Freja foods.
Chicken bone broth and the beef bone broth instant have been a godsend for work breaks.
Fill you up and are helping me to lose weight.
I am now being able to achieve 16 hr + fasting.
Bonus is feeling Great.

24 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Eliz,

Thanks for the lovely review! So pleased you're enjoying the broths 😌

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

I love these products

I love these products. I had a glitch with my subscription and this was sorted within a blink of the eye !!!

I definitely recommend this thoughtful organisation.

21 de agosto de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Tracey,

Thanks for your lovely review! So pleased you're enjoying the products and our team could sort your subscription issue for you quickly 😌

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Have just ordered from here for the…

Have just ordered from here for the first time, I ordered the starter bundle. Beautiful packaging and delivered so quickly. Love the free mug too! Have just tried the beef bone broth, very nice and full of flavour, the smell woke our dog up so shes had a little of it too over her dog food and licked the bowl clean! Lovely to purchase from passionate people who care. Website was easy to use and great prices. Really looking forward to seeing some health benefits over time. Thank you, highly recommended website.

19 de agosto de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Debbie,

Thank you for your lovely review!

We're so pleased you (and your dog!) are enjoying the broths, I hope you'll get lots of use out of the mug too 😊

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

I was drawn to Freja because of the…quality of their produce.

I was drawn to Freja because of the Nordic attitude towards producing food. Their normal food products are a quality that we would most often label organic. This is so important to me as with so many other customers as I have a very serious auto immune disease. So what I ingest matters. Now I need to praise their customer service. It is outstanding. They clearly value their customers and the importance of serving the customer as well as providing a top quality product matters to them….a lot. So yay to Freja for forcing on both the product and the customer.

12 de agosto de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi there,

Thank you so much for such a thoughtful review.

We’re really pleased our approach to sourcing and producing bone broth resonates with you and your kind words about our customer service mean a lot to the team. We’ll make sure they hear it 😌

Stuart,
Team Freja

Avaliado com 3 de um total de 5 estrelas

I loved their unflavoured bone broth…

I loved their unflavoured bone broth shake, until I’ve found that recently, when I went to purchase more that they’ve changed the recipe! Why change something that doesn’t need to be changed because now, with the added coconut sugar, it isn’t neutral anymore! And with considerably less collagen & protein. If it ain’t broke, don’t fix it! Please change it back!

**in response to Freja’s reply, I did try what was recommended & it was terrible, not the same at all, didn’t mix as well as the original bone broth shake & so, they gave me a refund.

Thanks ☺️**

11 de agosto de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Jo,

Thank you for sharing your feedback.

We adjusted the recipe of the Plain Shake so it’s more in line with the rest of the range, but we understand that for some, the original formula was exactly what they were looking for.

If your main goal is to get the highest collagen and protein per scoop without added sweetness, our Unflavoured Bone Broth Protein is the closest match to the original Unflavoured Shake - definitely worth giving it a try 😊

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Absolutely love their bone broths

Absolutely love their bone broths. Good ingredients, no nasties. Also, their customer service is excellent. Very happy customer

5 de agosto de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Debra,

Thanks for the lovely review - happy I could help 😊

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Great tasting bone broth

Great tasting bone broth, super fast delivery and helpful staff

31 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Melanie,

Thanks for the lovely review - glad we could help 😊

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Excellent customer service…

If broth is as good as company service they fully deserve their ratings! I had to change delivery address after ordering for my daughter and even though it was already en route they arranged the change with carrier.

31 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Katherine,

Thanks for the review! So pleased we could help - I hope your daughter loves the broths 😊

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

This is a great product.

This is a great product.
The quality is superb at a reasonable price and the customer service is excellent. We are in our 70s and add bone broth for health to just about anything! Tastes delicious and doing us good.

29 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Deborah,

Thanks for the lovely review! So pleased our products are helping you feel healthy and happy 😊

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Wonderful products and really good…

Wonderful products and really good customer service. Would have taken a star off due to having a small problem with a subscription once, but the customer service was so good I felt that they earned it back.

24 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Max,

Thanks for your great review - glad we could turn things around for you 😊

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Freja’s customer service

Freja’s customer service, especially from Evie, has been fantastic. She’s an absolute credit to the team. Thank you so much for your help, Evie!

I love having a cup of bone broth in the morning with my breakfast—it’s warm, comforting, and a great way to start the day.

15 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi there,

Thank you very much for leaving a review! We’ll be sure to pass this on to Evie 😊

We’re so glad to hear you’re enjoying your morning broth ritual!

Thanks again!
Team Freja

Avaliado com 5 de um total de 5 estrelas

Best decision i made

I'm a healthy conscious eater, I make my own bone broth, run & do reformer pilates. Adding the Freja smoothie to my morning routine has made the BIGGEST difference to my gut health and over all wellbeing. It has been the most significant and successful addition / change i've made. I love it, LOVE the taste and genuinely miss it when I don't have it. Don't hesitate, sign up to a subscription and get gulping. You wont regret it!!!

10 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Lucy,

Thanks so much for your lovely review. We’re so glad the shake has found its place in your morning routine.

It means a lot to hear it's become such a positive part of your day, and has made a huge difference to your gut health and overall wellbeing. Thanks again for sharing and for being part of the Freja community.

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

I love it

i love this bone broth powder....its an easy delicious way get collagen,,,very good in coffee or other milky drinks. and very pure and natural.

4 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Kiara,

Thanks for much for your review - we really appreciate the support. So pleased you're enjoying the powder 😊

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Not only are the products fabulous

Not only are the products fabulous, the customer service is superb too.

I've been using the Bone Broth for over a year. In the run up to major surgery and recovery. It is essential for the assistance of collagen and soft tissue healing.

And, I use the chocolate protein shake on a daily basis to kick start my day with a good protein hit.

As someone who is lactose intolerant, I've searched for years for a good protein powder and I can hands down say this is the best! Whilst not as high in protein as some of the others, it is by far the tastiest chocolatey heaven! It's not grainy and it's great for my gut too.

1 de julho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Claire,

Thanks so much for your review - it means a lot.

We’re really glad our Bone Broth and Chocolate Shake have been a helpful part of your routine, especially around your surgery and recovery. So pleased you've found a dairy free protein powder that's gentle on your gut 😊

Thanks again!

Evie,
Team Freja

Avaliado com 2 de um total de 5 estrelas

Did not enjoy product

Did not enjoy product

24 de junho de 2025
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi there,

I am sorry to hear you did not enjoy the product you tried. If you ever need help trying a different product, please reach out to our customer service team!

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Great company

Fast and efficient ordering and delivery.

Very pleasant taste and easy to mix protein shake.

24 de junho de 2025
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Michael,

Thank you for the lovely review 😌

Evie,
Team Freja

Avaliado com 5 de um total de 5 estrelas

Freja has become a staple in my…

Freja has become a staple in my household, I introduce my boyfriend, mother, and friend to it. It’s natural ingredients have helped me live a healthy lifestyle as someone who previously struggled with gut issues I can’t express how refreshing it is to have something delicious helpful and useful that won’t upset my stomach. Their customer service is friendly helpful and answers very professional and quickly. A special thanks to Evie who helped me out with my subscription.

30 de junho de 2025
Avaliação não solicitada
logotipo da Freja Bone Broth

Resposta da Freja Bone Broth

Hi Ellen,

Thank you so much for sharing this - it means a lot!

We're thrilled to hear Freja has become a part of your routine, and that it's helping you feel your best without upsetting your gut 🙌

Evie,
Team Freja

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