FreshElectricalSolutions Avaliações 573

Headline: Exceptional Support from Dan Knowles!
"I recently had some significant issues with my solar system not responding, coupled with a lot of confusion over the new app's interface. It was a stressful situation, but Dan Knowles, the Customer Service Manager, was absolutely brilliant.
Dan went above and beyond to ensure my system was back online and took the time to walk me through the new app until I felt comfortable using it. His communication was prompt, professional, and genuinely helpful. It’s rare to find this level of dedication to customer care these days. Highly recommend Fresh Solar, and specifically Dan, if you want peace of mind with your installation!"

Would like to give a 5 star review to David King and his team for the full installation of the solar solution at my home.
David was through in explaining the various options we have, the overall cost, possible savings etc. He also was available for any questions we may have after the installations. Will be more than happy to recommend David to all my friends. A very satisfied customer.

Had my installation from Fresh for some years before I noticed some weeks ago that the invertor was not communicating. Following me contacting them an investigation on their part ensued followed by a house visit. The issue was resolved in no time an their engineer took good care of us ensuring the issue was fully resolved before leaving.

Good products. Good service. Their staff Kelsey Pope has been very patience, understanding and helpful during my installation journey.

The installation was completed all in one day. The installion guys were very polite and explained everything that they were doing as they went along.
Subsequent follow conversations with the admin team were very helpful

Overall, satisfied with the service provided. Taran who came to survey the site was very informative and was very helpful to answer questions before I committed with the purchase. Installation team were great too, Wayne and Dan were great at communicating how the installation will happen and were very tidy. Couple of hiccups with the installation as the install team were supplied with the wrong equipment but this was resolved pretty swiftly with minimal inconvenience. Only feedback would be for the team to improve communication between sales/op/install team to ensure future installation are delivery first time rather than multiple visits, would the company additional costs.

Pending a couple of amendments to my paperwork, but I'm sure Beth and Annalise will resolve it.

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Response 23/02/2023

Thank you for your response, which effective confirms that the 'moving goalposts' were a result of your internal errors rather than any action on my part - contrary to the blame Alan attempted to place on me.

Regarding Technical Accuracy and mis-selling:

- Performance estimates: You admit that shading was corrected, when it was actually just ignored in the initial quote. As a customer, I made the financial decision to proceed based on the 7,45 KWH output your sales team promised. Reducing this significantly after taking my money, is by definition, mis-selling.

- System Feasibility: You claim to prioritise a 'functional system', yet your sales rep, Leo, Explicitly agreed that the proposed layout was possible. If your sales team is selling 'physically unfeasible' designs, you have a severe systemic training and communication failure.

Regarding the 'Costco Transition' and Dishonesty:
- Misleading advise: your claim that I moved to Costco without consultation is an outright lie. I specifically asked Leo whether to pay Fresh directly or via Costco; stated it 'didn't matter'.
- Contract manipulation: Leo directed me to pay for a 14-pannel package on the Costco site to cover the £10,500 cost of a 16-Panel system. I followed his exact instructions. To now frame this as an 'administrative complication' caused by me is dishonest.

Regarding professional Conduct:
- Unacceptable hostility: You have notably failed to address the specific nature of Leo's Conduct. being told by a salesperson - after paying £10,500 - that I'm 'doing his nut in', this is 'cheap business' and to 'stop messaging' is professional malpractice.
- Management failures: while I was prepared to overlook the technical errors, I cannot overlook the verbal abuse from Leo or the dismissive, Blame-shifting attitude of his boss Alan.

Cancelled due to staff hostility and rudeness.

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Original 21/02/26
I am writing this to warn others of the unprofessionalism and technical incompetence I experienced with this company (contacted via Costco). After paying over £10,500 in full, upfront, the experience has been a nightmare of dwindling performance estimates and a complete lack of accountability.

The Technical "Moving Goalposts":
Initial Quote: Promised an output of 7,045 kWh.

First Revision: Dropped to 6,657 kWh due to a "shading error" by the salesperson, Leo.

Final Revision: Dropped to c. 6,100 kWh after being told the agreed-upon panel placement was "physically impossible".

Dismissive Attitude: When I challenged these drops, the attitude was dismissive, implying the system would simply "generate something" regardless of what the formal documents or performance estimates stated. This disregard for technical accuracy is a blatant violation of the trust a customer places in an installer. Not sure if this in inline with MCS guidelines.

Operational Failures:
Unprofessional Logistics: Scaffolding teams arrived unannounced without an appointment.

Canceled Installations: On the day of the install, they canceled due to staff sickness. While I was told a customer cancellation would cost me £750, I was only offered a fraction of that in compensation for their last-minute no-show.

Hidden Fees: Post-survey, they attempted to charge an additional £700 for cabling that should have been identified in the initial consultation.

Shocking Conduct:
The most concerning part of this experience was the response from the salesperson, Leo. When I raised concerns about the constantly reducing output and the technical feasibility of the design we agreed upon, he sent a voice note stating he was "stressed," told me to "stop messaging" him, and disparaged me for booking through Costco, claiming it was "cheap business".

Management Sabotage: After the salesperson (Leo) sent a shockingly rude voice note telling me to "stop messaging" because I was a "stress," the manager, Alan, attempted to "buy" my silence with a £300 discount.

Gaslighting: When I refused to accept the poor treatment, Alan accused me of "changing the goalposts," despite the fact that every change was a result of their survey errors and their recommendations.

It is unheard of for a customer who has paid five figures upfront to be told they are a "stress" to the company for simply asking for the service they paid for.

Leo’s claimed that I "cost them money" by going through Costco is a blatant attempt to guilt-trip me for using a legitimate lead-generation channel that they chose to partner with.

Summary:
This company lacks the technical expertise to provide accurate quotes and the professional temperament to handle customer service. If you value your money and your sanity, look elsewhere. I am now forced to seek a refund through Costco.

Fresh Electrical Solutions installed my solar panels in 2024. Since then I have changed internet provider and the technical team were extremely helpful in supporting me to reconnect my solar equipment to my new internet provider. The process is a little complicated but they helpfully talked me through it step by step. The team were very helpful and it is much appreciated.

I have had several quotes from numerous solar provider but fresh solar was moderate,good finance plan at a reasonable rate,Installation was super fast and necesary precaution was taken into consideration during installation.Chris was also helpful right from when He visited my house even when He lost his father He was still attending to my request.This was selfless for me and I commend it.In all fresh solar is amazing as I no longer pay exorbitant money for electricity.I rate them 10/10

Leo was brilliant, helping us through discussions about installation and explaining everything thoroughly. All work proceeded smoothly and on schedule with the installers being very polite, courteous and respectful.
Lovely company to work with.

We had solar installed by Fresh, very good service and work well.

Following an installation I had 2 years ago, set up by Lyn Spreadbury, which was a great experience from start to finish, I contacted Lyn again to come out and quote for my parents house.
Once again, Lyn was great from start to point of their installation, explaining all options and answering all questions my parents thru at her. (She knows her stuff)
10 solar panels & battery were very quickly installed to a very high standard, by the great team of installers.
10/10 well done Fresh 👏

I’ve been so pleased we went with Fresh Solar. Initially it was the longer warranties and the way Steve answered my questions, that made me go with Fresh Solar. As I moved through the process I realised what a professional team I had chosen. The fitters Tom and Tom, and Electrical Engineer Craig arrived promptly in Fresh Solar vans each day and got straight to work after taking me through the plan and cable routing options. The job they did was just perfect and the result was really tidy and looks great. Even though I asked lots of questions they patiently took me through the answers with detailed explanations. From the admin side Kelsey, was totally on the case, even answering my emails and submitting my DNO application on a Saturday. As a result my DNO was approved less than week after commissioning. Amazing! . Thank you so much Kelsey and the whole Fresh Solar team. I could not recommend you guys enough.

From initial proposal to installation I can not fault them. They did what they said they would do and when they said they would do it. Installation team where great even under the trying weather conditions. Early days yet but initial numbers looking very good. Thanks Leo, Darren and team.

Had these come round and install, bit pricey but went with them. Not enoungh room on roof for panals quoted.Since 2021 havnt saved anything infact energy bill has doubled. Contacted them to sort out and they wanted over £100 fof callout. No after sales service at all, changed internet recently and zero help. avoid at all costs. Excellent sales team but zero help after

Fresh Electrical Solutions did an outstanding job with our solar panel installation. The team was extremely professional, efficient, and always quick to respond to any questions we had. Everything was completed on time and with great attention to detail. We couldn’t be happier and highly recommend them to anyone considering solar.

The whole experience of dealing with Fresh Electrical Solar was excellent. The sales representative Ravi was very knowledgablw and took time explaining the benefits of the product to meet our needs. I had spoken to several solar companies prior to Fresh Solar who were very pushy. The installation team and after sales support provided by Dan were also excellent. I am absolutely delighted with the customer service from start to finish and would highly recommend this company.

My recent experience with hello fresh has been excellent. From the first time Lyn visited she is very knowledgeable about the batteries and panels. She went through everything thoroughly. There was never any pressure to sign up. The installation team were excellent as well. They carried out the installation efficiently and respected my property whilst working. Thanks again to Lyn and the team

I had been considering having solar panels installed for a while and was recommended to contact Fresh to see whether it was worthwhile and affordable. Initial contact was made by Lyn who came round to explain how everything worked and where it would be put on the property. Lyn was extremely helpful and was on hand to answer any questions before I took the plunge and ordered. Contact by the installers was excellent and they were very professional. Despite my fears of scaffolding being up forever, or a messy install that didn’t seem to function as expected, everything was installed quickly, professionally and without left over mess. The scaffolding even came down within 10 days (with a lead time of two weeks). The app seems to be working fine and the system appears to be working perfectly. I was impressed by the install team and Lyn and glad I took the plunge.

Very disappointed with this company’s workmanship and how the issue was handled.

A solar cable was installed inside my garage in close proximity to the garage door opening mechanism, without adequate protection. During normal use of the garage door, the cable was struck and damaged. This was entirely foreseeable based on the way the cable had been routed.

Despite this, the company denied any responsibility and claimed the issue had “nothing to do with their installation.” I was even told to “have a think over the festive period,” which I found dismissive and unprofessional.

To avoid further risk to my solar system, I had no option but to proceed with the repair and pay £375 + VAT under protest, while reserving my right to complain and seek reimbursement.

While the repair itself was completed, the original installation and the company’s refusal to take responsibility for it have left me with no confidence in their customer service or workmanship.