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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Ordered 13th of December, hadn’t heard anything after 3weeks so spoke with chat thingy, told them it had been much longer than they had estimated, got a message back saying order had been created an... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered air fresheners in November, was told they would be sent in time for Christmas. It's now March and no sign of them. Customer Services responded at first, but now ignore me. Disgusting service,... Ver mais

Avaliado com 3 de um total de 5 estrelas

Ordered around 11 days ago and still had no update from them. Doubtful they will arrive for christmas. Avoid this company EDIT: After stressing about them not arriving and having no real communication... Ver mais

Avaliado com 1 de um total de 5 estrelas

Like others have said, I wish I had checked reviews before ordering from this website. I ordered on 14th December hoping it would just arrive in time for Christmas. From I placed my order it has not m... Ver mais

Detalhes da empresa


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

145 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Really happy with my air freshener

Really happy with my order which was a gift for a friend. Nicely presented, smells amazing and the picture was cut out perfectly and looked fantastic. Had a slight issue (my fault) and Freshenify sorted it right out for me. The customer service is spot on and they look after you incredibly well making sure everything is in check. Can't fault them at all and will use again!

8 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still haven’t received my order after…

Still haven’t received my order after it stated it would take between 2-3 days

7 de setembro de 2022
logotipo da freshenify.com

Resposta da freshenify.com

Dear Paige

We are sorry for your bad experience.

On the order page, it states the DELIVERY is 2-3 days, but excluding the processing time which is 3-5 days. We sent out your order within that timeframe on the 4th day after we received your order. Please note because they are all made separately, we need 3-5 working days to process the orders and print them out.

Please be in touch, and we can further discuss this with you. Hopefully we can find a solution together.

Avaliado com 5 de um total de 5 estrelas

Great gift idea

Used Freshenify to make some custom air freshners with funny faces of my friend...great gift idea!

24 de agosto de 2022
Avaliado com 1 de um total de 5 estrelas

I placed an order for next day delivery…

I placed an order for next day delivery and paid an additional £4.00. I ordered in time and my parcel was dispatched the same day. Although I paid for this service, my parcel didn't arrive on time. I contacted the customer service team and asked if my delivery charge could be refunded as it wasn't delivered within the expected timeframe they state on their website. I was told that they were not responsible if an order is delivered late and that it is at the responsibility of the courier. They also advised that I should be happy that my parcel was delivered so quickly because their processing time is 5-10 working days.

I don't quite understand how you can advertise Next Day Delivery and take my money for a service you couldn't fulfil, and then assume I should be grateful because you dispatched it quicker than usual. Why state Next Day Delivery if your processing time is 5-10 business days? If this is the case, this is false advertisement.

Anyway, I got a reply saying they have refunded me and when I looked I couldn't believe it. They refunded me 74p. I'm not sure if this is a joke or not but I certainly am not accepting this. I will take it further if I do not receive my full delivery charge soon. I paid for Next Day Delivery with your company, it is your responsibility to deal with my enquiry instead of passing the blame onto a service who you are in contract with.

I look forward to your response.

My answer to your response:

It was a gift which was received late whether it was through the courier or not you're the business I made my purchase with. Its VERY misleading to state something 'next day delivery' when it is infact it is not next day at all. Any business would take accountability for the late arrival however your customer service team just wanted to pass on the blame to myself and the courier. Giving me a 74p refund on a £4.00 delivery charge when you apparently arent at fault doesnt make sense either. Disgusting service and I would never purchase again or recommend.

22 de julho de 2022
Avaliação não solicitada
logotipo da freshenify.com

Resposta da freshenify.com

Dear Paige

We are sorry for your bad experience.

The next-day delivery, as you could see on the check-out page, excluding the processing time, which could be 5-10 days, plus 1-day delivery, is mentioned in the shipping policy, which you accepted when you had purchased the product. Your parcel arrived in that period, sooner than they usually do.

Our delivery services explained: Evri standard[£2.43], and every next day[£3.17] (both excl. processing time) they are both tracked.

However, you purchased Evri Next day but only received it the day after, we have refunded the difference, which is £0.74, and the parcel was between the standard time frame.

You also have a chance to return the product if you do not like that, but you have never asked to do that, only wanted us to refund the total delivery amount even though it was delivered within the given timeframe.

Please note that we only acted as it was mentioned in the Shipping policy, which has been accepted.



UPDATE:

We have discontinued Next day service, so It can't happen anyone in the future and try to do everything to avoid these misunderstandings.


Avaliado com 3 de um total de 5 estrelas

Took ages to arrive and the picture…

Took ages to arrive, the picture isn’t the best quality and the smell is a bit sickly.Not worth the money but it’s cute seeing my doggy’s face when I’m driving

17 de julho de 2022
logotipo da freshenify.com

Resposta da freshenify.com

Dear Miss Madge

Thank you so much for your honesty.

We have entirely changed our methods and introduced an improved printing method.

However, we need to make sure the image you send us fits our requirements; if the photo is not lighted enough or is of bad quality, that can affect the product's final grade.

We are happy to send you a product with the new method, completely free of charge, so you can ensure the new improved product is. For that please send us an email to support@freshenify.com with the photo required, and we are going to send you the product.

Avaliado com 5 de um total de 5 estrelas

Ordered a personalised air freshener as…

Ordered a personalised air freshener as a gift for a friend, I’ve not given it to her yet but I can’t wait to! It’s hilarious! The quality is perfect. They’ve cut the image to suit the freshener shape so well too. I’ve already noted down lists of people I intend on creating them for for the rest of this year. Really pleased with the product.
It is quite pricey for just an air freshener but it does look like you can get it cheaper when buying multiple but I haven’t worked out it that applies to just one personalised product ordered in quantity or if it also applies to ordering more than 1 different individual items created.
I look forward to my next creation!

5 de julho de 2022
Avaliado com 3 de um total de 5 estrelas

Looks amazing but the smell isn't so…

Looks amazing but the smell isn't so great. We are airing it out then I'll spray with perfume.

4 de maio de 2022
logotipo da freshenify.com

Resposta da freshenify.com

We’re so sorry that your experience did not match your expectations.
However, we think it's more like a personal taste not your experience with the brand
and product quality or the intensity of scent.
We are currently offering 6 different fragrance options and we are glad to send you a new car air freshener with the scent of your choice or without it at no cost, in this regard please contact us at info@freshenify.com.

We hope to see you soon. :)

Avaliado com 5 de um total de 5 estrelas

Amazing quality air fresheners

Amazing quality air fresheners, I have never believed once I'll see my car in my car as an air freshener 🤩

21 de abril de 2022
Avaliação não solicitada
logotipo da freshenify.com

Resposta da freshenify.com

Thank you so much for your amazing review!
We are so happy to hear that you are enjoying your custom air freshener. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

Avaliado com 5 de um total de 5 estrelas

Personalised car air freshener

Ordered a car air freshener for my granddaughter
Personalised with her photo, ( she had just passed her driving test)I was very pleased with quality, the whole experience was very painless, will definitely order from this company again.

21 de abril de 2022
logotipo da freshenify.com

Resposta da freshenify.com

Thanks so much for sharing your experience with us. We really appreciate you taking the time to share your feedback and being so open with us.

We hope you’ll come and see us again soon! 😊

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