Fromthemakers Avaliações 

285
•
O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Glad i checked this website. Was looking at a montessouri bed which i couldn't find on any other website. Placed the order and rather than take payment on the website, you receive an email sayi... Ver mais

Avaliado com 1 de um total de 5 estrelas

Looks like my experience of this company is typical, given other reviews. Desk & drawer set ordered in May 23. The desk took months to come and the drawer set has never arrived… it’s now March... Ver mais

Avaliado com 1 de um total de 5 estrelas

How is it their website still exists? This company is a scam. Never order from them. Plenty of articles on their despicable behaviour. Over a year on and I'm still waiting for a toddler bed to arrive.... Ver mais

Avaliado com 5 de um total de 5 estrelas

We’ve ordered 3 in 1 Cot Bed earlier in March. It took about 10 days to arrive which was much better than we were expecting. 2 weeks Later small disapoitment as it arrived started to assemble and tu... Ver mais

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

Beautiful home furniture from European manufactures. Best Prices, unique designs , competitive lead times. Free delivery or Click and Collect. Shop today at fromthemakers.co.uk


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

285 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,7

Todas as avaliações

(285)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

UPDATE

UPDATE. FROM THE MAKERS.CO.UK
YES I'm afraid I was right to begin with.

This company is a SCAM.💯
After my first review I was contacted by the company as many of you had on here after my detailed review of this company.
They emailed to apologise for the two month no response period. And to offer me a discount and a delivery date of the long awaited bed. They also asked if I could remove my review because they felt it showed the company in bad light.
I have researched this fraudulent company and felt it was just another attempt to get the truth of the matter hidden and to remove my truthful experience to prevent others from giving honest money over for goods never received..
I agreed to to close disputes and reviews on receipt of the delivery of my goods.

Again I was given a date for delivery and offered a 30% discount.
I have saved all correspondence from them.

NO DELIVERY OR CONTACT have been received since.
Again they are still on the government website with overdue accounts in red.
So they are still trying to scam people.
Avoid this company at all costs.
I have contacted various agencies about such fraud by them.
And I'm in current pursuit for my money back in full.

20 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid. Awaiting toddler bed I ordered 5 months ago

Still awaiting a toddler bed I ordered in August with a 4-6 week delivery estimate!!
I have had 5 email responses to my delivery update requests and each time I have been told it will be in the warehouse end of next week and they will then be in contact for delivery, then no further follow up. The last email promised delivery between 19-23rd December yet still no contact.
I am so disappointed and so is my toddler who has been sleeping on a mattress on the floor since August.
Am sure this must be a fraud company now and I’ll be taking action to get a refund and source a bed elsewhere.

23 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Potential fraudsters

Ordered a toddler bed with an expected delivery of 2-4 weeks and it’s now 7 weeks later and I have no bed. They replied to an initial email saying it would be delivered last week but no reply to a follow up email and no response to their phone number. As it stands, I feel I have been subject to fraud and will follow up as if unless they contact me back.

20 de dezembro de 2022
logotipo da Fromthemakers

Resposta da Fromthemakers

Dear Customer.

We are sorry to hear you are unhappy. We have requested more details from you. As soon as we receive it we investigate the issue and sort it our.

FromTheMakers Team

Avaliado com 1 de um total de 5 estrelas

Avoid like the plague

Paid for a table and TV console by bank transfer but there has been no confirmation of delivery date nor any type of communication via phone or email for the past 3 weeks. Still waiting but am not sure if I will ever get my money back or any product

Edit 14 Dec:
After the above review, the customer services finally got in contact and we have come to an agreement. The delivery date is much later than I expected when placing the order but I at least feel like my items will arrive

Edit 31 Jan:
Still yet to receive anything. Customer service occasionally replies to emails with empty promises. It's just excuse after excuse - money down the drain. Avoid like the plague

14 de novembro de 2022
Avaliação não solicitada
logotipo da Fromthemakers

Resposta da Fromthemakers

Dear Customer.

We are sorry you are unhappy with the service. Thank you for providing more info on your order. our Customer Care staff has contacted you and working on the resolution. We will do our best to improve your experience.

Best Regards
FromTheMakers.co.uk

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs!

Still awaiting a bed I ordered 2 months ago, after twice being told it would be delivered within a week, they are now ignoring all emails and their "customer service" number is impossible to contact, avoid at all costs, I am currently in process of reclaiming money through card company

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Fromthemakers

Resposta da Fromthemakers

Dear Dan
We are sorry to hear you are unhappy. We have requested more details from you. As soon as we receive it we investigate the issue and sort it our.
FromTheMakers Team

Avaliado com 1 de um total de 5 estrelas

Total scam

Total scam, I’ve only given them 1 star as I can’t give zero.

I placed an order with them for two children’s beds, I’ve since followed up to understand when the items will be delivered, they’ve ignored all my emails and they are impossible to get on the phone. The phone line just rings out then cuts off.

I’ve requested a refund from my card provider and ordered from Ok-living who have already confirmed a delivery date.

Do not waste your time or money with these people.

29 de novembro de 2022
Avaliação não solicitada
logotipo da Fromthemakers

Resposta da Fromthemakers

Dear Customer.

We are sorry to hear you are unhappy. We have requested more details from you. As soon as we receive it we investigate the issue and sort it our.

FromTheMakers Team

Avaliado com 5 de um total de 5 estrelas

House Bed

Initially a few issues with delivery but once it arrived I was happy. The house bed was quite easy to build but still took approx 3 hrs. Great materials and quality, exactly what we wanted. Storage is great, a lot more than I anticipated. Looks great, too, and my little boy loves it.

21 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

1000042103

I am the happy one however transaction hasn’t been completed!
Once I have found out my father in law was buying the bed for our son we requested a refund. It was processed smoothly. Thank you

16 de novembro de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

We waited 2 months for the bed to be…

We waited 2 months for the bed to be delivered. When it arrived the central bed rail turned out to be broken which was frustrating and disappointing especially for our daughter. Contacting FTM was quite easy though it has taken more than a month to get the missing piece.

9 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible customer service. DO NOT GIVE YOUR MONEY

I placed an order through Kikaboo on the 21 September and the delivery period stated was one week which I thought was great. However, we are now 4th October and I haven’t even had one single email from the company to advise whether the order has been processed or when it will be shipped. Dealings with this company have been shocking to say the least. I would not recommend anyone buy from them. As a consumer my trust in the company was completely lost when they cannot even send a thank you note for the order and estimated delivery. Awful!

21 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible experience

Terrible experience. Ordered a floor bed well over two months ago. Emailed them a month after I placed the order to be told it would be here this month (two months after ordering). Still not here. Three emails to them in the last week are being ignored. Their number doesn’t ring.

I would not recommend them to anyone. Very unprofessional. Worried now that I won’t get my money back.

10 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid at all costs!!

Avoid at all costs!!!
Ordered a child’s bed, and the bed arrived without any communication to say was on its way. But the bed had no instructions and we were also missing the optional extras we had paid for.
We been unable to get hold of anyone on phone as it doesn’t connect or is busy, our emails have not been responded too so we stuck and no instructions to even attempt to build it (it’s in 100 small pieces). We are now going through our bank to claim the money back as have had to now order another bed from somewhere else.
Please do not order from this company!!! I wish I had checked trust pilot before we did.

24 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAMMERS

SCAMMERS. AVOID THIS COMPANY.

Placed an order on the 18th of May, with expected delivery within 6 weeks.

Chased for a delivery date once the 6 weeks had passed, they then pretend to organise a delivery which never happens.

11 weeks after placing the order, I still hadn’t received my item and at this point they weren’t replying to emails or taking calls. I have requested a refund multiple times but they just ignore all correspondence.

16 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give 0 star I would

If I could give 0 star I would. Never received my item despite ordering this back at the beginning of May. Asked to change the colour of my item which I agreed. Lots of emails back and forth regarding delivery however this never happened. Eventually requested a refund which they agreed however this never happened and weeks went by. Luckily I have now managed to claim the £350 back off of my bank.

7 de agosto de 2022
Avaliação não solicitada

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