Fruugo UAE (AE) - fruugo.ae Avaliações 

887
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I want to make sure people know that it is completely unfair to send a product that does not match the description and then expect the customer to take care of and pay for the return shipping. Th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from Fruugo! I ordered a replacement hose for my pet dryer, and it arrived just in time. The ordering process was smooth, delivery was quick, and the product was exactly what I nee... Ver mais

Avaliado com 5 de um total de 5 estrelas

Both times I’ve ordered something on Fruugo it was a seamless, super quick process. Trackable shipping that was so quick and drama free. Never had to follow up with anyone at all. I’ve recommended the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I appreciate you and your team. They are providing food service and very accurate delivery as to time to time. But one thing I will recommend you to make a new rules of a delivery, If your staff... Ver mais

Detalhes da empresa

  1. Comércio online

Escrito pela empresa

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Escrito pela empresa

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Informações de contato

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, Reino Unido

  • fruugo.ae

3,3

Bom

O TrustScore é 3.5 de um total de 5

887 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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3,3

Todas as avaliações

(887)

59 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

One month to get a book..

One month to get a book... I do not recommend buying on UAE website it's a Chinese drop shipping page

27 de setembro de 2025
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I'm sorry to hear you feel this way.

Information regarding shipping and delivery can be found in the 'Delivery & Returns' section on each items page on our site.

A member of the Customer Service Team will be in contact with you shortly to assist further.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Irresponsible

This is just a platform for random sellers. No responsibility. Ridiculously slow processing of orders and snail slow delivery. It took over a week to get a confirmation an item is shipped and tracking link leads to a complete Chinese page. Shipment is expected after another 15 days. Will never order from this site again

16 de setembro de 2025
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thanks for your review.

Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.

I'm so sorry to hear about your frustrating experience with your recent order. I understand your disappointment with the processing and delivery times.

As a global marketplace, we connect customers with retailers worldwide, which can sometimes lead to longer delivery timescales. We are very transparent about this by providing the estimated delivery times on the product page, so you are aware of the expected wait before you place your order.

Thank you for bringing these issues to our attention.

Kind Regards,

Avaliado com 1 de um total de 5 estrelas

I ordered a book on 23 rd Aug

I ordered a book on 23 rd Aug
I have not received it. I was charged the cost of the book for the shipping charges which were not indicated on placing order and only when I was emailed the invoice I saw that . Considering it is a UAE site one never anticipated the shipment to cost that.
And the book is still not here despite so many assurances .
My messages regarding shipping cost and not having received order are ignored now.

23 de agosto de 2025
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I'm sorry to hear this.

We have sent you a private request through Trustpilot to receive more information from you.

Once we have received a response from you a member of the Customer Service Team will be able to contact you and assist further.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Super fake i want refund not because I…

Super fake i want refund not because I literally i want the money but its absolutely and clearly fake .. i have alot of white hair and used it as mentioned for 30 min not even a single hair become black 👎🏼👎🏼

15 de agosto de 2025
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello 

Thank you for your review. 

I'm sorry to hear about the issues faced with your order. 

Someone will contact you shortly to assist you. 

Kind regards

Avaliado com 5 de um total de 5 estrelas

This smell is dangerous !

This smell is dangerous !! I did not believe coz of lot of similar instagram advertisements and coz of acceptable price , i received my package few minutes ago and am telling you this smell is really attractive and takes you to a higher level of emotions , my god !!!!

5 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is the 2nd time I ordered in…

This is the 2nd time I ordered in fruugo, same item, same quality and brand.. delivery for me this 2nd order is faster than the first order, but my overall experience in fruugo is fantastic.. thank you

5 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

The item was nothing as promised and…

The item was nothing as promised and displayed in the pictures. The best was yet to come, should you want to return the item, you need to do it yourself. Never going to use Fruugo again.

5 de julho de 2025
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello, 

Thank you for your review. 

I'm very sorry to hear this. 

A member of our customer care team will be in touch with you shortly. 

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Order Canceled Without My Request


I ordered eyeglasses and after 10 days got an email saying I canceled the order — which I didn’t. Very disappointing. Still waiting for a clear explanation or resolution.

10 de junho de 2025
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thank you for your review.

I'm sorry to hear this.

Please accept our apologies for any inconvenience caused and that we have been unable to fulfil your order on this occasion.

Kind regards,

Avaliado com 1 de um total de 5 estrelas

Very unhappy

Very unhappy. No customer service or response from them. Also received the wrong item and have no guidance or anything to send the item back

31 de maio de 2025
Avaliação não solicitada
logotipo da Fruugo UAE (AE) - fruugo.ae

Resposta da Fruugo UAE (AE) - fruugo.ae

Hello,

Thankyou for your review.

Im so sorry to hear this.

Someone from our customer service team will be in contact to request some more information so we can try and assist you with this further.

Kind regards,

Avaliado com 4 de um total de 5 estrelas

Great service and savings but part compatibility needs to be updated.

Delivery was within the time stated and all import duties were taken care of by Fruugo. The part ordered for my Jeep was a direct fit, even though the description never mentioned that the vacuum pump was compatible with a Wrangler JK. That is why I only gave 4 stars. Better description of the item is required. It is a mystery how Google search directed me to this part without there being any indication of compatibility other than the pictures. Very happy with the service and saved a fortune over paying the main dealer $1,200 for the OEM part.

21 de abril de 2025
Avaliação não solicitada

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