Fudge Kitchen Avaliações 

53
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Had it shipped internationally, so it took 3 weeks. It was so delicious while in the UK but what I got shipped was so terrible, it had to be thrown out. It was not wrapped properly and the box it came... Ver mais

Avaliado com 4 de um total de 5 estrelas

I bought 3 boxes (15 slabs in total) - All of them were delicious and tasted how they were supposed to taste except for one - the strawberries and cream. It tasted of nothing. Just being honest. The... Ver mais

Avaliado com 5 de um total de 5 estrelas

Worth five stars just for the quality of their products and generally good experiences I've had both in-store and ordering online in the past. However, on my most recent order they really outdid th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This Fudge shop has been in Windsor for as long as I can remember whilst growing up and has always been fantastic. Now as a 37 year old fully grown man I have discovered their Eton Mess Fudge and it... Ver mais

Detalhes da empresa

  1. Confeitaria

Escrito pela empresa

Nearly 40 years ago we introduced an unknown concept to the UK: creamy, premium fudge, handmade in small batches, using traditional techniques, all-natural ingredients, and decorated individually by skilled artisan hands. Our unique range of products includes not only our much-loved Gourmet Butter Fudge, but also hand-stretched brittle, and soft Belgian-chocolate enrobed caramels, to name just a few, each one naturally gluten-free, vegetarian-friendly, and free of palm oil and preservatives. We understand the importance of transparency and ensure that everything we do not only tastes good but feels good too.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

53 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

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3,9

Todas as avaliações

(53)

9 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

My wife bought me 2 pieces of fudge

My wife bought me 2 pieces of fudge, salted caramel and lemon. Neither tasted of there presumed flavour. The lemon was very crystalline in texture and cloying in in aftertaste. The caramel was also tasteless and stale and had a texture of crystalline on the outside and greasy on the inside. As an experience confectioner and a former master baker these faults are a result of poor quality ingredients lack of temperature control, the mixture not being uniformly stirred at the same temperature, and too long a time spent in the cooling phase. Also why the need of invert sugars and glucose when cane or beet sugar is 100% natural. My training required only the use of single cream and,or condensed milk, butter, tates light brown pieces and flavour added just before cooling. Any sugar work including fudge is reliant upon exact temperatures regardless of humidity, weather and surrounding temperature. Thoroughly disgusting and commercial product.

13 de agosto de 2024
Avaliação não solicitada
logotipo da Fudge Kitchen

Resposta da Fudge Kitchen

Hi Andrew,

Sorry to hear you didn’t enjoy the fudge you received – we always appreciate feedback as it helps us to continually develop our recipes. We’ve been producing our original special recipe fudge for over 42 years based on an American recipe that dates back to the 1830s. Our fudge is very different to traditional British crumbly fudge, in it’s production, ingredients, taste and texture, which can come as a bit of a surprise to some.

All our products are handmade every day in store, using traditional methods; boiled in copper pans and worked by hand on a marble slab. We use no artificial emulsifiers, stabilisers, flavours, or preservatives, but rely solely on hand-working the fudge to the right texture. Our fudge is meant to be soft and creamy on the inside with a slightly harder “crust” on the outside. It’s a very delicate process to achieve the right texture through temperature control when you’re not using butter or condensed milk, which can cause the fudge to be a little more susceptible to humidity than other sugar confectionery. This is a risk, but one we believe in taking, even if on the rare occasion we may have a mishap or two. It sounds on this occasion as though your fudge has suffered from the intense humidity we’ve been experiencing, and we can only apologise it isn’t as intended. Rest assured this isn’t how the fudge was meant to be, and we’d be happy to replace these for you.

We always encourage our customers to get in touch with us directly when there has been a quality issue with any of our fudge, as this doesn’t accurately reflect the product we’re proud to produce. Please drop us an email via info@fudgekitchen.co.uk and we’ll look into this for you.

Avaliado com 1 de um total de 5 estrelas

Expensive bin fodder

Bought 2 slices of fudge from the Canterbury shop. All are in the bin. Both bars were hard, one was a horrible, grainy, fatty texture, the other was so hard/dry that it just disintegrated when we tried to break a piece off. Both were tasteless.
My husband is a qualified baker/confectioner and it's nothing to do with humidity, or temperature (which seems to be the standard excuse).
Expensive waste of money, won't be going back nor recommending to anyone...

8 de agosto de 2024
Avaliação não solicitada
logotipo da Fudge Kitchen

Resposta da Fudge Kitchen

Hi Clare,

Sorry to hear the fudge you bought for your husband wasn’t up to standard – we always appreciate feedback as it helps us to continually develop our recipes. We’ve also seen your husband’s review too and have asked him to contact us also. We’ve been producing our original special recipe fudge for over 42 years based on an American recipe that dates back to the 1830s. Our fudge is very different to traditional British crumbly fudge, in its production, ingredients, taste and texture, which can come as a bit of a surprise to some.

All our products are handmade every day in store, using traditional methods; boiled in copper pans and worked by hand on a marble slab. We use no artificial emulsifiers, stabilisers, flavours, or preservatives, but rely solely on hand-working the fudge to the right texture. Our fudge is meant to be soft and creamy on the inside with a slightly harder “crust” on the outside. It’s a very delicate process to achieve the right texture through temperature control when you’re not using butter or condensed milk, which can cause the fudge to be a little more susceptible to humidity than other sugar confectionery. This is a risk, but one we believe in taking, even if on the rare occasion we may have a mishap or two. It sounds on this occasion as though your fudge has suffered from the intense humidity we’ve been experiencing, and we can only apologise it isn’t as intended. Rest assured this isn’t how the fudge was meant to be, and it’s not an “excuse”, but a technical reality in this type of fudge, which is created around the world and experienced by many confectioners, and isn’t comparable with homemade or commercial ‘cast’ fudges, which don’t rely on extensive hand-working.

We always encourage our customers to get in touch with us directly when there has been a quality issue with any of our fudge, as this doesn’t accurately reflect the product we’re proud to produce. Please drop us an email via info@fudgekitchen.co.uk and we’ll look into this for you.

Avaliado com 5 de um total de 5 estrelas

Fantastic Fudge, Great Customer Service

The fudge is absolutely divine, it melts in your mouth and every flavour tastes amazing.

I unfortunately had an issue with my order as a result of delivery and customer support was also amazing. Their responses were swift and polite and they even sent me a replacement box.

1 de junho de 2024
Avaliação não solicitada
logotipo da Fudge Kitchen

Resposta da Fudge Kitchen

Hi Soren, thanks for your kind review, and for the opportunity to put things right for you - So glad you enjoyed the fudge!

Avaliado com 5 de um total de 5 estrelas

Lovely fudge

I had a replacement order and this batch is lovely,

5 de junho de 2024
Avaliação não solicitada
logotipo da Fudge Kitchen

Resposta da Fudge Kitchen

Hi Zara, thanks for your kind review. Thank you for giving us the opportunity to put the quality issues right for you. Gad to hear you enjoyed the fudge!

Avaliado com 5 de um total de 5 estrelas

Absolutely delicious …

Absolutely delicious I bought a few items, coconut ice, rock salt peanut brittle and of course fudge. A real treat after a long work week. Lots to choose from.

5 de abril de 2024
Avaliação não solicitada
logotipo da Fudge Kitchen

Resposta da Fudge Kitchen

Hi Ellen, thanks so much for your lovely review - we always appreciate hearing from customers, especially when they've such kind things to say. Many thanks!

Avaliado com 5 de um total de 5 estrelas

This company is amazing

This company is amazing! Never been in store but have ordered online a couple of times and never had a hiccup! Delivered straight the receipt for an easy birthday gift and usually able to choose the date you want it to be delivered. Oh and the fudge is also very delicious! their marketing is also right on point and funny!

26 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Care and Support

First of all Fudge Kitchen makes DELICIOUS, indulgent, almost cakey vegan fudge, so I ordered a selection gift box for a loved one in advance from their online shop. Sadly, I could not continue with the purchase as circumstances had changed so I contacted Fudge Kitchen and they refunded me with no quibbles at all.

I was very pleasantly surprised how professionally and quickly this refund was arranged. I spoke to a lovely lady over the phone who then confirmed the refund with a follow up email.

Have no fears ordering from this company, I will be buying more vegan fudge in store and online in the future, thank you Fudge Kitchen!

25 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A wonderful experience in Bath

A wonderful experience in Bath, tasting all the delicious fudge. We found it difficult to choose as everything we tasted was amazing, but we picked 3 great flavours to take home. Staff were great and really happy to help.

5 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm on my 2nd box of fudge slabs which…

I'm on my 2nd box of fudge slabs which my daughter buys me for special occasions.
It is truthfully the nicest fudge I've ever tasted. That is echoed by those I've shared it with.
Delicious flavours. It freezes well which means I can ration myself.
And it's VEGAN !

23 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Service

For a school trip, we visited Bath England, and the service was quite amazing. We were welcomed with jokes, and a warm environment by their employee, Natty, and he truly was amazing. He made the experience so fun, and the fudge was… delicious!

7 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely Amazing

This Fudge shop has been in Windsor for as long as I can remember whilst growing up and has always been fantastic. Now as a 37 year old fully grown man I have discovered their Eton Mess Fudge and it is quite possibly the nicest thing to have ever passed my lips! That said, each and every Fudge they produce on site is absolutely fantastic.
If you don't pop in there if you're ever in Windsor you are missing one of life's puzzle pieces.

25 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful fudge

I ordered a box for me a while ago, and thought it was fantastic. So I ordered my mum and dad a box for Christmas. They love all 5 of the flavours I picked. Prompt delivery in between strike days, my mum is happy there's storage/how to take care of the fudge instructions too.

16 de dezembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Gloopy fudge, not good at all

We ordered two boxes of fudge slices, one for us as a family to enjoy and one as a Christmas gift.
I tried Fudge Kitchen many years ago and it was the best fudge i’ve ever had. However this was not good at all. The fudge is ‘gloopy’ very ‘sticky’ it stuck to the knife when cutting it, even my husband did not like it so sadly we have ended up binning the five slices. It is not the right consistency of what fudge should be like and certainly not the amazing fudge i had from this store a few years ago.
Incredibly disappointed and now questioning whether i give the second box as a gift or just bin it.

21 de dezembro de 2022
Avaliação não solicitada
logotipo da Fudge Kitchen

Resposta da Fudge Kitchen

Hi Lucy, thank you for your review, and really sorry to hear about your fudge. This certainly isn't how the vast majority of our fudge is. It almost certainly sounds like a temperature issue with the fudge in transit. With the severe delays with Royal Mail, some of our fudge has been stuck in depots in very cold temperatures and this can negatively affect the consistency. All our fudge is handmade using all-natural ingredients and no preservatives, which makes it a little temperamental when subject to drastic temperature changes. We send out hundreds of parcels a month but there are a few rare cases of this happening. We're constantly working to find a solution, but it's a tricky one without impacting our commitment to our natural product with no nasties in it!

That aside, we never like anyone to have a bad experience with us and would love to put it right. Your order would have arrived with information to contact us if anything isn't entirely right, so please do drop us an email via info@fudgekitchen.co.uk and we'll sort this for you.

Apologies again for the inconvenience caused - as you can imagine it's a tricky time for all businesses that use the postal service at the moment, but we are trying our hardest.

Thanks for your feedback and we hope you have a lovely Christmas.

Avaliado com 5 de um total de 5 estrelas

Amazing fudge great service

Amazing fudge great service
I ordered a box of the fudge as a gift they loved it. Beautifully boxed and quick delivery. Ordered via yumble Shall be ordering again thank you.

7 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best fudge I’ve tasted .

Excellent customer service from the young lady who served us at the fudge kitchen York on Tuesday 13 September , my wife has purchased from this store before and had to visit while in York. Highly delighted with purchase of five piece box and in my opinion good value for nearly two pounds in weight. The fudge is extremely sweet and creamy in the centre, the nicest I have ever tasted, taste before you buy if unsure which flavour but I would recommend the butter scotch for a traditional taste. Was unsure to purchase early in the morning in case it melted on what was a warm day but I was told by the very pleasant young lady who served me they would save it for our return, but we just called back later in the day and there was still plenty left.
I would definitely recommend this shop and you get service with a smile.
Thank you from a happy customer from Sheffield U.K.

13 de setembro de 2022
Avaliação não solicitada

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