Funkin Cocktails Avaliações 3.173

I am writing regarding my recent order, which unfortunately has not arrived. This is now the second time I have experienced this issue with this company.

In addition, I have made several attempts to contact them via both telephone and email, but have received no response. The lack of communication is extremely disappointing.

On the previous occasion this happened, I was forced to recover my money through my bank due to the absence of support from the company. Despite this, I chose to place another order five months later because I genuinely like the product and find it works very well in my slushie machine.

However, having now experienced the same issue again, I feel let down and have lost confidence in the service. As a result, I will not be placing any further orders.

Not received my order it’s now been over a week !! In no tracking number No response from emails to customer service

I did not receive my order. I usually get a despatch and tracking email on previous orders…not this time..

I haven’t received my order
I asked you to contact me
And no calls yet!
Please contact me
On
Email or phone
:
+447711720281
My order number was
37069
I received just 1/4 of my order!

Its a lovely drink

Missing order and this isnt the first time this has happened, because I cant get these in any shops near me I have to order from them otherwise I wouldn't.

Shipment came in 2 deliveries - don’t mind that just let me know what’s happening. First parcel had 1 carton squashed and leaking. Emailed customer service to find out where my missing cartons are and to request a replacement or refund. No reply to my email. Posting on here to see if I get a response. I actually love the product - lovely flavours and work really well with our ninja slushy machine. My fav is pina colada.

Makes the best margaritas that I know.
Not cheap but worth it. Delivered promptly.

Ordered as part of a cocktail pack through Very, the tetra packs clearly don't travel well as they're all bashed up when I've opened the box, although the outer box is ok so maybe they were like this already and the tetra packs just aren't great, full stop. One carton is also out of date. Don't think I can attach pics here but they definitely won't stand up so even once opened I'll have to lay them on their side in the fridge and hope they don't leak. First time buying Funkin, won't be bothering again

The items still haven’t been delivered and I haven’t had any update

Disappointed - whilst I regularly enjoy the product having ordered many times previously, some of the cocktail mixes had rather short dates on them - still at full price. I write in to express my disappointment however did not receive a reply either.

Bought a number of cocktail mixer purées direct from Funkin. Mostly great - particularly the Passion Fruit - but some sold with unacceptably short shelf life, product clearly degrading even before BBE, and Funkin not accepting responsibility.

My order was due to be delivered when yodel sent me an email saying it was being sent back to sender. I've sent numerous emails asking about my order but get no response. I tried calling but no answer. This is the second time this has happened. Company does not respond not good customer service. Hopefully will hear something back as I feel exhausted trying to get a response.

A product I ordered was discontinued, but they still took the money and it was left for me to contact them for a credit that still hasn't arrived.

Easy to order, arrived when expected and very robust packaging

The cocktail advent calendar were really good and such a good price for them

We loved them x

This was a replacement for the first one that arrived split open. This one was thrown over my fence. For some reason the delivery driver decided squeezing past my car on the driveway and throwing the box over my fence was preferable to just ringing on my doorbell. Once again, due to inadequate packaging it was damaged! At this point I give up. Definitely will not be using again

Products are great! Service is very poor. We’re a small business so rely on buying direct from the supplier as we can do so in smaller quantities.

However, several times over the last 12 months the parcels have either been delayed, stock missing, or damaged in transit. Yodel have been the root cause, as when shipped with other companies it’s been flawless. Apart from the occasional missing item.

Customer service is good, responsive and accepting of errors.