Furniture Plus Online Avaliações 

602
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Móveis para Quartos

Escrito pela empresa

We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

602 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(602)

4 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Service was easy and prompt and the…

Service was easy and prompt and the furniture arrived on time. Whilst the furniture is nice, there is a mark on the front leg that was produced during manufacture, we can live with it...just. One of the doors is warped and we have had to fasten it down in the hope it will re-set into place.

13 de fevereiro de 2022
logotipo da Furniture Plus Online

Resposta da Furniture Plus Online

Dear Dan

Thank you for taking the time to leave a review.

I am sorry and disappointed to hear you aren't happy with the item received.

This is the first we have heard of any issue with your order.

If an item arrives damaged or faulty we are more than happy to resolve this. All we ask is for you to contact us directly to advise of this so we can provide some assistance.

We would happily repair or exchange any faulty item if we are notified of this.

I will contact you directly to discuss this further with you, so hopefully we can resolve this problem for you.

Kind Regards

Lewis
Furniture Plus Online

25.02.22 - Update - Customer has now received an exchange and written a new 5 star review (25.02.22)

Avaliado com 5 de um total de 5 estrelas

An excellent product

An excellent product, delivery was quicker than expected. Delivery company very organised and the two delivery men were very courteous and helpful, well done 👍

9 de fevereiro de 2022
Avaliado com 5 de um total de 5 estrelas

Devonshire corner oak…

I bought two Devonshire corner oak display units and I am absolutely delighted with them. They are beautifully made and the wood is gorgeous. I decided I wanted to make a little change in the amount of shelves it had so I messaged Lewis to ask for what I needed. His speedy response in sorting this out so quickly is what makes this company stand out…. Thank you so much, I really appreciate your kindness.. 😀

5 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have had the most fantastic service…

I have had the most fantastic service from Lewis in this company. When my table arrived and had a little damaged on the underside from transit he bent over backwards to help. As I said to him it’s when there are little glitches and treated so well that’s what makes them a really fantastic company and well worth a great review. Everything is resolved and making a further order from them with confidence!

25 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Item OK

Good service and follow up

21 de janeiro de 2022
logotipo da Furniture Plus Online

Resposta da Furniture Plus Online

Good Morning

Thank you for leaving a review.

I'm really sorry to hear you aren't completely happy with your purchase.

The Dorset Oak Blanket Box is one of our most popular items. It's not something that has been raised about this product in the past.

If you wish to return the item you can contact us via orders@furnitureplusonline.co.uk in order to arrange this.

I will contact you privately to discuss this matter further with you.

Kind Regards

Lewis
Furniture Plus Online

Avaliado com 5 de um total de 5 estrelas

Quality …

I ordered a Devonshire New Oak Mirror and the quality is first class. Really well packed and completely undamaged when arrived. Absolutely superb service. I am totally satisfied in every way. I will never look anywhere else in the future. Thank you. John (Birmingham)

17 de janeiro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Wrong item delivered in september......still waiting....

We have ordered items of bedroom furniture, one item turned up in the incorrect finish (well its TOTALLY different to others!). This happened in September and we are still awaiting the exchange of an item, we are told not in stock till 19 January at earliest.

However, website shows it is in stock, with a 3-4 week delivery time. Have now asked for a refund and for the item to be collected - sick of looking at it.

***now received call from Lewis @ Furniture online, packaging materials are being issued for the incorrect item to be collected & refunded.

21/01/2022 - Repackaging materials supplied and safelt collected and refund received next day. All sorted - thanks

7 de janeiro de 2022
Avaliação não solicitada
logotipo da Furniture Plus Online

Resposta da Furniture Plus Online

Hi JP

Thanks for the review.

I am sorry one of the items delivered in September was the wrong shade and the exchange is taking such a long time to happen. Unfortunately in September our supplier did receive a batch which was the wrong shade.

At the time of being notified of the issue we agreed to exchange the item. We also requested you continue to use the item until a replacement arrived.

At this point we quoted a delivery time of December, but we did advise delays could happen due to production and shipping issues as a result of COVID, but we would keep you updated. Unfortunately the supply chains across the world are in a complete mess and we are unable to control it.

We have provide you with several updates over the last few months and in early December we advised it had unfortunately been delayed until January, which is still the case.

Having now spoken to you and discussed the matter further. Regretfully you have stated you are unable to wait a further 4 weeks for a replacement and have requested for the item to be collected and to receive for a full refund.

Which we have agreed to do.

I'm really sorry and disappointed we were unable to resolve this matter quicker for you and to make sure the chest matched your other items you have.

Kind Regards

Lewis
Furniture Plus Online


Avaliado com 2 de um total de 5 estrelas

Poor workmanship, no offer of resolution

I bought a £410 solid oak TV cabinet recently, my first purchase from Furniture Plus Online. They were very prompt and the courier always updated me with my delivery. However when I received it I wasn't happy. I understand the furniture is made up of pieces of oak placed together. Unfortunately they do not use the same number of pieces so with oak's naturally colour differences you can tell if a leg is made from 2 pieces and the other is made from 3. What's worse is those individual pieces aren't the same width from top to bottom. It could be thick at the top and thinner at the bottom which is really noticeable. I reported it and they said that's the way thing just are. I disagree. If you are going to make 4 legs then use the same equal number of pieces and the overall presentation would be much better.

Updated: from the reply below I can see you have not understood my point. I said I understood the furniture was made from pieces of wood. However using a different number of pieces tells me you don't understand symmetry at all. Especially with oaks natural colour variations the sectional pieces become very apparent. To say that I as the customer am wrong saying it is noticeable is frankly insulting. With any unsatisfactory sale it is irrelevant you have 10 years+ experience selling these. On your website you make a statement on ensuring customers are satisfied. I wasn't satisfied and you offered no solution.

6 de dezembro de 2021
Avaliação não solicitada
logotipo da Furniture Plus Online

Resposta da Furniture Plus Online

Thank you for taking the time to leave a review.

I am sorry you aren't happy with the workmanship of the Opus Plasma Unit you recently bought.

Like all oak furniture on the market today, they are constructed from smaller pieces of oak timber which are joined together. Legs & tops etc aren't made from a single piece of wood.

We have been selling the Opus Oak Range for well over ten years, both in store and online.

In that time we have sold thousands of items in this range and never had this issue reported to us before.

I appreciate you may not like it but we respectfully disagree in saying it's really noticeable. It has always been manufactured like this. It's not a manufacturing fault nor would it be classed as poor workmanship.

The marks in the wood you were also unhappy about are medullary rays and are also not a fault.

Medullary rays are part of the character of solid wood and in particular oak.

All of our furniture is manufactured using real timber so you will get variations in the timber colour, natural patterns and features.

We don't sell man made laminate furniture which is the only way to resolve this problem and get a completely uniform finish.

With regards to a solution. Our website clearly offers a 30 days cancellation policy. If you aren't happy with a product then you can cancel the order for a refund.

If the item had been damaged or had a manufacturing default then we would happily exchange the item for you.

Unfortunately as you are unhappy with the way it looks, we are unable to offer an exchange as this will not resolve the problem, but you can cancel the order if wish to do so.

I have sent you a private email advising of this and what our procedure is.

Kind Regards

Lewis
Furniture Plus Online

Avaliado com 5 de um total de 5 estrelas

Ordering the Homestyle Deluxe Solid Oak…

Ordering the Homestyle Deluxe Solid Oak 1.8m Twin Leaf Extending Dining Table from your website was very easy. The table was delivered ahead of schedule as I was quoted 7/8 weeks but it was delivered in 5 weeks. The guys that delivered the table were very friendly and even took away the packaging. I am very pleased with the table as it oozes quality with 100% solid oak. I will definitely in future order from Furniture Plus Online again.

16 de novembro de 2021

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