I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Ver mais
A empresa respondeu
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Ver mais
A empresa respondeu
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait
Informações de contato
Reino Unido
- contact@furrandfamily.com
- furrandfamily.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 57% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
When the product finally arrived it was…
When the product finally arrived it was lovely quality.
Unfortunately the customer service was really awful until I put a review on trust pilot. Then and only then did I get a response to my 3 messages sent to them over more that a week later however am happy with what has now come.
After your reply I felt I needed to add
The contact was made via your contact us on your website so obviously I assumed this was the correct way to contact yourselves. Please do not put the fault on the customer. I will not be changing my review again

Resposta da FurrandFamily
Great service. Would recommend
Super quick. Super helpful. Very happy. Thank you!

Resposta da FurrandFamily
Excellent service
Excellent service, thank you so much! We lost our beloved pet this year, so I bought this painting of him as a Christmas gift for my partner. I’m very happy with it and can’t wait to give it to her on Christmas Day. A lovely reminder of our beautiful boy ♥️🐾♥️

Resposta da FurrandFamily
Just perfect
The prints I've recieved are nothing short of perfect! I would recommend to anyone! Needless to say, im going to be the best gift giver this Christmas 🎄

Resposta da FurrandFamily
So cool
So cool. I’ve ordered a canvas print which hasn’t arrived yet, but I’ve just been sent the image on WhatsApp to check that I’m happy with it before they print the canvas, and it’s incredible. Such a nice touch too to receive a preview and to check you’re happy with it before it gets made. It’s a Xmas present for my girlfriend, and she’s going to be blown away. So happy I found this company and would recommend to anyone. Thank you guys

Resposta da FurrandFamily
A brilliant service!
A fantastic experience with a really fab product at the end.
It was so easy to order, it was efficient and communication was brilliant throughout. My item came quickly after I had proof checked it and it came nicely packaged and boxed.
A brilliant service!

Resposta da FurrandFamily
Really good quality and excellent as expected
Really good quality and as expected, it has been done to a high standard and I really love it.

Resposta da FurrandFamily
You will love it-Great Quality and Service
Recently purchased a framed picture from FurrandFamily and was very very pleased with it.
They even WhatsApp messaged an image to me before proceeding with order to ensure i was happy with it, I asked for alternative backgrounds to be sent which they did, this gave me the opportunity to choose the perfect package.

Resposta da FurrandFamily
Multiple pet picture.
Great to be able to preview before printing, quick delivery, well packaged and quality picture. Only thing I would say is that the product is a little on the expensive side.

Resposta da FurrandFamily
Excellent service
Excellent service a very fast turnaround in only took four days from the original order and the picture was sent securely packaged up via Royal mail.

Resposta da FurrandFamily
Great picture
Great picture. Very quick delivery. Secure packaging

Resposta da FurrandFamily

Resposta da FurrandFamily

Resposta da FurrandFamily
Amazing photos
Simple to order. Amazing photos I had them emailed to me within 24hrs.

Resposta da FurrandFamily
You get 100% what you pay for
You get 100% what you pay for. My print arrived swiftly and packaged carefully. The print is fabulous, on good quality material and looks seamless. I bought it as a gift for family, consisting of current and late furr babies, and they are going to love it. Thank you so much 😊 I think my crown of best gift giver remains for another Christmas!

Resposta da FurrandFamily
The picture came really quickly.
The picture came really quickly and beautifully done.

Resposta da FurrandFamily

Resposta da FurrandFamily
Very good at keeping me up to date and…
Very good at keeping me up to date and offering great options to make my order better.

Resposta da FurrandFamily
Beautiful pic of my furbabies....a…
Beautiful pic of my furbabies....a great present for hubby who is learning to fly......he will love it for sure.....

Resposta da FurrandFamily
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







