Future Health Biobank Avaliações 290

I’m so relieved to have discovered Future Health Biobank after a very difficult journey from Germany to the UK for a family wedding. I booked my family in for “tests to release” at their site in Nottingham after not having received test results back from Dante Labs. All the staff at Future Health Biobank (in particular Kaylee and Libby and the lovely woman on reception whose name I didn’t quite catch) were efficient and very friendly, which is certainly not a given these days!! They responded to all my emails and all my calls (this place has a telephone number that works and real people actually answer and help you!!) They even sent us directions on how to get to the place and gave us a telephone number to ring if we had any difficulties. On top of the excellent communication, we got our test results back on the same day, which was such an enormous relief, enabling everyone to travel further North for the wedding. I can only suggest to anyone not sure what company to go with to look no further. Their prices for their on site tests are very reasonable and their service is second to none. I can only surmise that the person who wrote the negative review that I just read below got the labs confused because my experience was so totally different!!!

DO NOT USE THIS COMPANY FOR THE COVID TESTING DAY2 DAY8 OR THE COVID TEST TO RELEASE DAY 5 , THEY ARE A THIRD PARTY AND DO NOT GIVE ADEQUATE INSTRUCTIONS FOR THE TESTING AND CALLING THEIR CUSTOMER SUPPORT IS USELESS.i HAVE SPENT OVER £150 POUND FOR THE TESTS , HAVE NOT RECEIVED THE DAY 5 TEST AND THEY CANT TELL ME WHERE IT IS . THEY CANNOT TELL ME HOW TO REGISTER THE DAY 2 TEST I HAVE ALREADY SENT OFF ALL IN ALL VERY UNPROFESSIONAL . THEY ARE ON THE APPROVED GOV WEBSITE FOR COVID TESTING THIS MEAN NOTHING . USE THEM AT YOUR PERIL OR IF YOU WANT TO WASTE YOUR MONEY AND BUY YOURSELF A LOT OF HASSLE

Great service! At the beginning of the process we had so many questions which were all answered by the customer care team. Always so kind and helpful. They arranged a phlebotomist and she was lovely too. We spoke on the phone and made a plan. Also got a kit with everything needed. I highly recommend Future Health Biobank!!

Perfect Service, They always been professional and nice, Very helpful and professional team, we received all the needed information prior to the procedure and they were great at providing information and answering questions . I would recommend them over any other company.

I hade really good experience, when I gave a birth, the person who collected the cells was very professionally and very nice,plus the team on the phone asual,I recommend this company to all my friends. Thank.

Excellent service. Hassle free process throughout. Whole team was helpful. Highly recommended.

Professional service, we are satisfied customer and would recommend to anyone.

Great service, we had an urgent induction three weeks early and were able to arrange everything from the hospital. Very fast and responsive

Future BioBank has been the best choice for the collection of our daughter's stem cells. They always been professional and nice, following us in all the process.
i found the system of how they manage and collect te cord blood and cord tissue really easy.
They always are been present but never too much invasive in this wonderful moment of the life.
Moreover, Future Health Biobank, is always been really clear about payment and terms.
I really reccomend it, thanks Future BioBank.

Hello it is great company

Very helpful and diligent team. They patiently waited to collect the sample and reached before time as well.

Great customer service! Very helpfull with the questions and always reply withing 24 hours. Thank you!

Easy to contact. Efficient admin team.
Both times my two baby’s cord tissue sample failed. Very upsetting.

We were upgraded to Future Health BioBank for our tooth cell collection and we received very quick delivery and collection of the kit. The great service of the blood work at home was a welcome perk and the phlebotomist was very quick and professional. All conversations I have had have been polite and helpful and I look forward to using this bank for many years to come!

I strongly recommend it! As we were preparing the arrival of our baby girl, we looked into different providers and found Future Health Biobank's website very easy to navigate and information provided very clear. The fact that it was the provider recommended by our NHS hospital also made us feel more confident about our choice. I'd also like to highlight the excellent customer service - our baby girl arrived earlier than expected via an emergency c-section in the middle of the night and Future Health Biobank smoothly made the collection possible!

All process of collecting cord blood from ordering kit to final report went very well.
Phlebotomist was bit late, but I had very fast labor.
I would recommend Future Health Biobank.

We booked Future Health Biobank's services prior to our daughter's birth in January. We were debating between 3 different companies, but decided to go with FHB and we are very pleased we did. The package we took was for cord blood stem cells collection. The price we got offered was very competitive and there is Worldwide delivery in the event that we ever need to use the samples, which was one of the things we were looking for. From the start of the booking, to the sample process everything was explained step by step and followed through. The staff are able to answer any questions you may have and conduct themselves in a very professional manner. We were sent all relevant documentation via email plus consent to sign and two days later the sample box arrived at home. Our only obligation was to not forget it on delivery day. As we had a hospital delivery there were two Phlebotomist appointed, Jay, who personally called to introduce herself within 12h of being booked and a back up personal. It is advised that once you get into labour the birth partner occupies with contacting the Phlebotomist and courier as you may not be in the position to do that. We called the Phlebotomist on the way to the delivery room and let the hospital staff know that we are having our cord blood collected. Jay was very punctual and professional throughout. She was able to answer any questions we had.After she collected the sample we were told how many mls of blood the sample was and reminded to call the courier to collect the box. Courier was also punctual and professional. A few days later we had a call to let us know that the stem cells thawing was successful. We hope that our daughter will never need to use the sample but overall we are very pleased with the service from FHB and definitely recommend.