FXGlory Avaliações 64

Resposta da FXGlory

26 de jan. de 2023

Hello there,

Here is an official answer to this review from FXGlory Ltd.

Please kindly be informed that the broker (FXGlory Ltd) has not ever kept or blocked any funds from its customers, nor does it have the right to do such an action.
FXGlory Ltd has always been the most cooperative with its clients in terms of trading, depositing, withdrawing funds or any other requests that clients may ever had.

But, FXGlory Ltd needs to protect itself and also its clients from any illegal activities, suspicious fund transfers or any other activities whether from its partners or clients that the risk management department of this company identifies.

The customer that left this review with the name of (achab) here, failed to verify himself through the periodical KYC procedure of FXGlory Ltd, then FXGlory Ltd kindly asked the customer multiple times and gave him the time to provide the relevant documents as he was trying to do business with FXGlory from a country/jurisdiction that FXGlory does not provide services to and was using prohibited robots and 3rd party services to open trades at this broker and misusing the market with illegal softwares which are not allowed at FXGlory which is clearly stated in the terms and conditions and user agreement.

The client provided documents that were all rejected by the relevant department of this broker and we kindly asked the client to withdraw all the deposited funds into his accounts at this broker as we couldn't continue providing services to this client, but he refused to sign the relevant mandatory documents and provide them to the broker to withdraw the funds out of the broker and for his account to be closed and instead he has been asking repeatedly to talk to irrelevant people and positions at FXGlory Ltd which is not possible by any means.

In regard to the broker's AML, CTF and Refund policies, all the deposited funds of this client has been returned/refunded to him except for a small amount which has been ready to be paid out for months, pending the customer to provide the broker with the requested document that customer constantly refuses to provide.

It is worth to say again that FXGlory does not ever, hold or block and funds of its clients, even in the worst fraud cases, we return all the initial deposits back to the customer and close their accounts, so did we in this case of the client "achab". No funds are missing nor kept and as soon as the client provides the broker with the signed requested document, the remaining small amount of the client's funds will be released and paid out immediately.

Best Reagrds,
FXGlory Management Team