G NETWORK had assigned Lewis (I forgot to ask his surname) to do an installation for us. Lewis 1. Called me to alert me about his arrival time. 2. Arrived on time (as he anticipated). 3. Aske... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Broadband stopped working in the afternoon. Shane at G-Network was really helpful and booked Luis the engineer for the next morning. Worth mentioning also that it didn’t take an age to get through, un... Ver mais
A empresa respondeu
We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... Ver mais
A empresa respondeu
Cesar has carried out both the survey and the subsequent installation for us - he has been amazing throughout! Very happy with the service - a good start, G-Network!
Detalhes da empresa
Escrito pela empresa
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Escrito pela empresa
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service from our London based team.
Informações de contato
251 Southwark Bridge Road, SE1 6FJ, London, Reino Unido
- 020 3909 4555
- customerservice@g.network
- g.network
4,7
Excelente
7 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Skipped out on installation after six hours of prep and two days off work
Appalling disorganisation and waste of my time and my partner's! After coming out for an installation appointment, G Network then stated-- after we had taken the day off and spent three hours moving furniture to accommodate them-- that they needed to do a site survey instead. It took three more weeks for them to book the site survey. The day of the survey, we spent another three hours moving furniture and my partner once again took work off. At the very end of the day, G Network informed me they had cancelled the appointment and the entire installation has been cancelled. They told me they had known for days taht they wouldn't be coming-- they simply didn't care to tell me about it. The man who did the scheduling and failed to inform me of the cancellation, David Asamoah, seemed extremely amused by the waste of my time and effort.
22 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience and sincerely apologize for the inconvenience, frustration, and disruption caused to both you and your partner.
We understand how disappointing it must have been to take time off work, spend hours preparing for appointments, and then be faced with delays, changes in process, and ultimately the cancellation of your installation. We also appreciate your concerns regarding the communication you received, particularly around the cancellation of the site survey appointment.
Your feedback has been noted and will be shared with the relevant teams. We take comments like yours seriously and will use them to review our processes and communications so that we can improve the experience we provide to our customers.
Thank you again for bringing this to our attention. We appreciate your honest feedback and will take all of your comments on board.
Ahmed
Moving house
Moved house a couple of days a ago and my current broadband provider said they couldn't connect us, so I contacted G.Network, and was totally amazed how fast they got me connected. Oliver came out on a Saturday morning and we were up and running by midday. A brilliant service and I couldn't recommend this company more.
20 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you so much for your wonderful feedback.
We're delighted to hear that we were able to get you connected so quickly after your move, especially when you had been let down by your previous provider. It's fantastic to know that Oliver provided such efficient service and had you up and running by midday.
We'll be sure to pass your kind comments on to Oliver and his manager. Feedback like yours is greatly appreciated and serves as a real boost to the team.
Thank you for choosing G.Network and for taking the time to share your experience. We truly appreciate your recommendation.
Ahmed
Quick and professional
Leon stopped by right at the start of the service window, quickly figured out how to complete the install, and got it done in record time. Super nice guy! Thank you so much!
20 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for taking the time to share your feedback.
We're delighted to hear that Leon arrived promptly, completed the installation so efficiently, and made such a positive impression. It's great to know that he was able to quickly find the best solution and get everything up and running in record time.
We'll be sure to pass your kind comments on to Leon and his manager. Recognition like this means a lot to our team and is always greatly appreciated.
Thank you again for your feedback and for choosing G.Network.
Ahmed
Satisfied Customer
From the intro call, to the engineers installing the modem it has been a very smooth and pleasant experience for me. Communication was clear from the start on what to expect at each step of the way, and the transition has been frictionless from my old provider to G.Network. I wanna give a shoutout to Andrew, Joe, and team for the professionalism shown throughout the installation process. They put in a great deal of effort in figuring out how to solve issues that came up during the setup process, and were eager to answer any of my questions throughout.
19 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
hank you for taking the time to share your experience with us.
We’re really pleased to hear that the process from your initial call through to installation was smooth, clear, and frictionless, and that the transition from your previous provider went well.
It’s especially great to hear your kind words about Andrew, Joe, and the wider team. We’re glad they were able to support you effectively, work through any issues that came up during setup, and answer your questions throughout the process. We will make sure your feedback is passed on to them and their manager.
Thank you again for your feedback and for choosing G.Network.
Ahmed
Leon came and fixed everything in the…
Leon came and fixed everything in the best spirit. He was really efficient, courteous and professional. Great asset to his company.
19 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for taking the time to share your feedback.
We’re very pleased to hear that Leon was able to resolve everything efficiently and that he delivered such a professional, courteous service throughout. It’s great to know he made a positive impression and completed the work in such good spirit.
We will be sure to pass your kind comments on to Leon and his manager, as recognition like this is always greatly appreciated.
Thank you again for your feedback and for choosing G.Network.
Ahmed
Great service
Great service, great installation experience, working around our needs. Jermaine was fantastic.
10 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
We’re really pleased to hear you had a great installation experience and that the team was able to work around your needs. It’s especially great to hear your kind words about Jermaine and the fantastic service he provided.
We will be sure to pass your comments on to Jermaine and his manager, as recognition like this is always greatly appreciated.
Ahmed
Fazle was really helpful
Fazle was really helpful. Got the job done.
18 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
We’re glad to hear that Fazle was helpful and got the job done for you. We will make sure your comments are passed on to him and his manager, as feedback like this is always appreciated.
Thank you again for your feedback and for choosing G.Network.
Ahmed
I had the network installed today by…
I had the network installed today by Leon. Excellent service!
18 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
We’re really pleased to hear that your installation went smoothly today and that Leon provided excellent service.
We will be sure to pass your kind comments on to Leon and his manager, as feedback like this is always greatly appreciated.
Thank you again for your feedback and for choosing G.Network.
Ahmed
Amazing 10stars
18 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
We’re really pleased to hear you had such a great experience and appreciate your amazing 10-star rating.
We will make sure your comments are shared with the team, as feedback like this is always greatly valued.
Thank you again for your feedback and for choosing G.Network.
Ahmed
Fazle was absolutely amazing from…
Fazle was absolutely amazing from finding the problem to fixing it under 10 mins. Amazing professional
17 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
We’re delighted to hear that Fazle was able to quickly identify and resolve the issue and that you found his service so professional.
We will be sure to pass your kind comments on to Fazle and his manager, as feedback like this is always greatly appreciated.
Thank you again for your feedback and for choosing G.Network.
Ahmed
Andrew was patient in waiting for us to…
Andrew was patient in waiting for us to arrive, and excellent when we did. Really thoughtful of how to make least mess and considerate of builders etc. absolutely brilliant service, thank you!
16 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you very much for taking the time to share your feedback.
We're delighted to hear that Andrew provided such a positive experience. It's great to know that he was patient while waiting for access, considerate of the builders on site, and took care to minimise any disruption during the installation.
We will make sure your kind comments are passed on to Andrew and his manager, as recognition like this is always appreciated. We are proud to have team members who go the extra mile for our customers.
Thank you again for your feedback and for choosing G Network.
Ahmed
Fazle was amazing!
Fazle came and fixed the wifi after it was damaged by construction. He was very nice and efficient with the job.
16 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for taking the time to share your feedback.
We're pleased to hear that Fazle was able to quickly resolve the issue after the service was damaged by the construction work. It's great to know that you found him both friendly and efficient throughout the visit.
We will be sure to pass your kind comments on to Fazle and his manager, as positive feedback like this is always appreciated and helps us recognise our team's hard work.
Thank you again for your feedback and for choosing G Network.
Ahmed
Andrew was amazing knew what he was…
Andrew was amazing knew what he was talking about very helpfull! Ontime well pressented and very polite
16 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for taking the time to share your feedback.
We're delighted to hear about your positive experience with Andrew. It's wonderful to know that he was knowledgeable, helpful, punctual, well-presented, and polite throughout his visit.
We take great pride in delivering excellent customer service, and feedback such as yours is a great reflection of the high standards we strive to maintain. We will ensure your kind comments are passed on to Andrew and his manager.
Thank you again for your feedback and for choosing G Network.
Ahmed
Jermaine did an excellent job setting…
Jermaine did an excellent job setting up the network with great tips to ensure WiFi extended to multiple rooms
5 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for your feedback. We're delighted to hear that Jermaine did an excellent job setting up the network and providing helpful advice to ensure the WiFi coverage extended throughout multiple rooms. We'll be sure to pass your kind comments on to him. We appreciate you taking the time to share your experience.
thanks,
Ahmed
Highly Recommended: Brilliant service and a 24-hour turnaround on repairs!
I highly recommend G.Network to anyone in London. I’ve been a customer since 2022, and until recently, the fibre network has been rock-solid with near-perfect uptime and throughput.
This week (June 2026), I experienced my first physical fibre failure and the recovery response was flawless:
Support: John in Tech Support quickly diagnosed the issue and booked a same-day engineer.
Assessment: An engineer arrived just hours later to scope out the fix (6 hours since failure).
The Repair: The following morning (just 24 hours after the fault occurred), Cesar and Alex arrived. Braving heavy wind and rain, they reconnected us at full speed within two hours.
Incredible technology backed by an even better team. Thank you all for the fantastic, speedy support!
11 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
We're delighted to hear that your experience with our support and engineering teams during this recent fibre fault was such a positive one. Providing a fast and effective response when issues arise is incredibly important to us, and it's great to know that John, Cesar, and Alex were able to deliver the level of service you expected.
We'll be sure to share your kind words with the team. They will be especially pleased to hear that their efforts, despite the challenging weather conditions, helped get you back online at full speed so quickly.
thanks,
Ahmed
Router was not working correctly
Router was not working correctly - called and got put thru to Tony at customer support - he was calm, professional and was able to sort out the issue in a good timely manner.
12 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for taking the time to share your feedback.
We're sorry to hear that you experienced an issue with your router, but we're pleased that Tony was able to assist you and resolve the problem quickly. Providing calm, professional, and efficient support is something we strive for, and it's great to know that Tony delivered that level of service.
We'll be sure to pass your kind comments on to him. Thank you for choosing G.Network, and please don't hesitate to get in touch if you need any further assistance in the future.
thanks,
Ahmed
Online Support for Beacon
Online Support for Beacon.
I spoke to John who was not only very knowledgeable, he also had an excellent manner, he couldn't be faulted in any way and I'm really pleased everything now works. Thank you
11 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for your kind feedback.
We're delighted to hear that John was able to assist you and that you found him both knowledgeable and professional throughout your interaction. Providing excellent customer service is very important to us, and it's wonderful to know that John made such a positive impression and helped get everything working again.
We'll be sure to pass your comments on to him, and we're certain he'll appreciate your recognition. Thank you for taking the time to share your experience, and we're pleased that everything is now working as it should.
thanks,
Ahmed
Fibre and router installation.
Andrew turned up on time, sorted out all the issues in a friendly and professional manner. The connection and router worked first time. All in all, a good experience.
(Couldn’t find the Order Number in my emails.)
11 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
We're delighted to hear that Andrew arrived on time, resolved all the issues efficiently, and provided a friendly and professional service throughout the installation. It's great to know that your connection and router were up and running successfully from the start.
We'll be sure to pass your kind comments on to Andrew. Thank you for choosing G.Network, and we're pleased that your experience was such a positive one.
thanks,
Ahmed
Resposta da G. Network
We're delighted to hear that your installation experience was quick, efficient, and met your expectations. We appreciate you taking the time to share your experience and thank you for choosing G.Network.
thanks,
Ahmed
Both technicians were amazing for me at…
Both technicians were amazing for me at 3 Craven Hill.
8 de junho de 2026
Avaliação não solicitada
Resposta da G. Network
Thank you for your wonderful feedback!
We're delighted to hear that both technicians provided such an excellent experience during their visit to 3 Craven Hill. We'll make sure your kind comments are passed on to them and their management team.
We really appreciate you taking the time to share your experience, and we're pleased that our team was able to help.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.