Games Workshop Avaliações 404

Appalling service. Highly advise against ordering online, delivery claims to be 2 days but what they don't tell you is that it can take up to a week to process the order, so while you're sat waiting a couple of days for it to arrive they've already taken your money and not bothered to put the order in. This is not a new company struggling with unexpected orders so there's no excuse for not fixing this.

impossible d'avoir quelqu'un qui parle francais malgré un numero en 04 une honte quand on voit le prix des produits commandés.

NE COMMANDEZ JAMAIS A DOMICILE
Service de livraison minable
Service client minable

c'est bien parce qu'on ne peut pas mettre moins d'une etoile.

Éviter ce site. Soit vous recevez des commandes incomplètes ou vous ne les recevez pas. Service client qui répond à vos mails de temps en temps. Quand au service client via leur numéro de téléphone commençant par 04, personnes ne parlent français.

Quickly received my parcel, although it was shipped from the UK to Taipei, Taiwan. Totally took only 12 days (including weekend), counting from the order placement date.
Encountered minor issue with my set, but the support responded really fast and helped me to solve with generous gift.
Only one disappointment for me is that older FB boxes are provided with simple and faceless boxes, that is a bummer knowing what amazingly-designed boxes they had before.

Une horreur...

Service client incapable de comprendre des chiffres en français, impossibilité de suivre le colis avec UPS. Bref, à ce jour mon colis est perdu dans la nature, j'ai été débité, et impossible de faire une réclamation. FUYEZ !

This company has no respect or care for its customers. Their communication is virtually none existent and what little they manage is so poor and unprofessional it’s like talking to a wall. They discontinue products without considering the ramifications of their actions. Try buying a Forgeworld Contemptor Dreanought, and asking how you buy its arms! GW is dreadful and I’ll never buy their products again!

Honestly, what is wrong with this company?! They take their customers for mugs, every time. Produce a codex, fill it with great rules, sell them, sell the units that everyone is excited about and then nerf the living **** out of them within a month or 2!! It's a scam and almost fraudulent in my opinion. Profits, profits, profits is all it's about anymore and they don't care what they do to get them. Do they even play test rules?!? Absolute joke of a company

I have been purchasing GW products for almost 3 decades now and pre ordered the Horus heresy box set over 3 weeks in advance and they stated it would be shipped by a specific date nothing has happened they continuously falsely advertise what they will provide and and when I asked for a refund they tell you they can’t do it because of the system they have and basically they cant refund you until after the product has arrived in a unknown amount of time then I have to mail it back for them to refund my money even when my product is still at their wharehouse supposedly probably the worst customer service I have ever experienced this company has gone down the drain after this GW will be definitely loosing a long time customer I will gladly take my business elsewhere where customers are appreciated

Never pre-order. They WILL NOT honor the terms of service on their website - and they WILL NOT cancel my order despite the order STILL NOT haven been shipped. Much like their games, their customer service is only a shadow of what it used to be.

Horrible pre order service
I will never preorder anything at games workshop. Just get your stuff somewhere else where it will actually be delivered.

I will never preorder anything at games workshop. Just get your stuff somewhere else where it will actually be delivered.

So I placed an order stating that it would take about 5 working days to be delivered. So I waited some time and checked for a tracking number figuring it should've been arriving soon but there was no information. I followed up with the company to see what was going on to which the person didn't have any information. With this I called regularly throughout the week to finally get someone to tell me that it was finally being picked which was past the delivery window. I would check every day for a tracking number and then call if there wasn't one to which they kept apologizing and saying that it was being picked. I eventually got a tracking number about 3 weeks later to which made me a little happier. Surprisingly or not I never received the package. I let them know but all they did was confirm I never received it. I basically told them that I didn't expect anything to be done so I have accepted that I will never receive my order from them. Games Workshop I such a terrible company and won't be ordering from them again.

Decent kits and paints. Would be nice if they actually processed orders within any reasonable time period. My advice is to buy from second hand vendors as the vast majority of them will have what you need at lower prices and much faster processing times (like we're talking cutting a 2-4 week processing time to just a few days processing time in most cases, on top of costing about 80-90% the price.)

Do your wallet and your backlog a favor and order from elsewhere. There's really no reason to pay $5+ for some tiny paint pots of mediocre paint and then have to wait a month to get them too.

I love this companies products, even though they are very overpriced and getting worse by the year, the plastic addiction is too strong to resist. I would recommend that anyone who can should visit a store rather than use the website when possible, the staff are extremely helpful and polite and really make you feel appreciated. (I have seen a lot of staff come and go over my 30 years collecting, and even as a kid I always left feeling like I was a valued customer).

With response times that would make a veteran bureaucrat proud, you can expect nothing but the worst customer service from Games Workshop.

If you pre-order, be prepared - you're not buying a product, you're negotiating with the customer service version of Darth Vader: - we promised you shipping times within 3-5 business days...oops, it arrived 5 weeks later. Pray we do not alter your delivery times further. Great products, but do yourself a favor and do not buy via their online store, buy elsewhere.

Good games. For all.

Ordered a box of miniatures and it came with pieces missing, but it was advertised as having those pieces. After the Kill Team Nachmund box released and people complained the crane antenna was missing, Games Workshop simply changed the pictures on their advertising to hide the fact that they were misleading with their pictures. The Customer services took months to respond and finally responded with: "kitbash your own piece from bits you already have".

I won't pretend to have a lot of experience with GW or Warhammer, but from the few products I have purchased as starter sets, in the last few weeks, from Amazon, they seem very well put together and very detailed. I did experience a situation where you had to be very gentle with some models, if too much pressure. But this is a learning curve really.

Certainly an interesting company with some very cool models and fluff to suck you in. The ordering process however really lets things down. The web store and the stock system are apparently not directly linked. This means when you place an order the items may or may not be in stock. Chatting to the helpdesk folks via web chat doesn't get you an update on what is actually happening especially at a weekend when the logistics folks are obviously off. If you have to buy anything better to go through an independent web store where the stock levels are shown on their web site and they typically offer same or next day shipping which GW don't appear to be able to deliver. The independents also give you updates of where your order is which once again GW don't appear to do. Given the number of similar reviews I am surprised GW are happy to let their brand suffer so badly because of something they could fix.

Bought my first miniatures, but instead of coming in the box shown on the website, it was delivered in a boring white box...
No reference, not put together manual, nothing. Absolutely not worth the high price tags.