It is not fair, that gate.com does not send verification codes anymore to login to their trading platform. The support was not able to give access after 4 days. I assume that this is due to low liqui... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
We are hosting two websites for nearly 20 years with gate.com and we are very satisfied with their exceptional overall service. During this period we needed only once serious support (namely a datab... Ver mais
Hi, this is Dr. Eve. I have been a patron of Gate for many years building website and utilizing the many resources they have available for online presence. As a leadership capacity builder, I am als... Ver mais
Once I was directed to Customer Support he was able to clear things up with my card info with the experation date was changed. The web site does not allow one to delete the default card data and reint... Ver mais
Detalhes da empresa
Escrito pela empresa
Established in 2013, Gate is one of the world's pioneering cryptocurrency exchanges, serving over 50 million users globally. It consistently ranks among the top 3 globally in both trading volume and liquidity. Gate is currently ranked second globally in 24-hour spot trading volume, supporting spot trading, futures trading, margin trading, and wealth management products for over 4,400 cryptocurrencies. The platform offers comprehensive and diversified digital asset trading and blockchain application services. It employs zero-knowledge technology to ensure the 100% verifiability of user assets. As of January 6, 2026, the overall reserve coverage ratio increased from 124% to 125%, with total reserves reaching $9.478 billion, well above the industry safety benchmark of 100%. The reserves support nearly 500 different types of user assets.
Informações de contato
Panama City, Panamá
- support@gate.com
- gate.com
3,6
Bom
119 avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gate is easily one of my favorite…
Gate is easily one of my favorite exchanges. The UI is clean, the mobile app doesn't lag, and the fee structure is very reasonable. Support can be a tad slow when things get crazy, but honestly, the platform's stability makes up for it. Definitely recommend it for both newbies and pros.
16 de dezembro de 2025
Terrible exchange
Terrible exchange, since 2026 they ask for passport for EU, but when creating the account and first KYC - ID was enough. Now if you dont have a passport your funds are stuck and you can go fk yourself, support wont help you.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta de Gate Exchange
Thank you for reaching out and sharing your concerns.
Please feel free to share the details, such as UID or Ticket, with us so we can address your concerns and work towards a satisfactory resolution. Alternatively, you may provide your issue details or feedback through https://www.gate.com/help
We are committed to resolving any issues and providing the best possible service to our users. Thank you for your understanding.
scam. gate.com yesterday I made 2X profit in…
gate.com yesterday I made 2X profit in perpetual contract after few hours they removed the liquidation percentage indicator and and led unwanted loss🤬
10 de dezembro de 2025
Avaliação não solicitada
Resposta de Gate Exchange
Thank you for reaching out and sharing your concerns.
Please feel free to share the details, such as UID or Ticket, with us so we can address your concerns and work towards a satisfactory resolution. Alternatively, you may provide your issue details or feedback through https://www.gate.com/help
We are committed to resolving any issues and providing the best possible service to our users. Thank you for your understanding.
No login to gate.com since several days
It is not fair, that gate.com does not send verification codes anymore to login to their trading platform. The support was not able to give access after 4 days.
I assume that this is due to low liquidity during the government shutdown. Customers shall not withdraw their assets.
8 de novembro de 2025
Avaliação não solicitada
Resposta de Gate Exchange
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the inability to receive verification codes and access your account.
We understand how important access to your account and funds is, and we are committed to restoring full service promptly.
Your assets remain safe and secure with us. please contact us directly via [https://www.gate.com/help] so we can assist you further.
We appreciate your patience and understanding during this time.
Saya trading selalu rugi tidak pernah…
Saya trading selalu rugi tidak pernah untung
10 de outubro de 2025
Resposta de Gate Exchange
Halo, terima kasih telah menyampaikan masukan Anda. Kami sangat menyesal mendengar kerugian yang Anda alami saat trading dan memahami betapa mengecewakannya hal tersebut. Perlu diketahui bahwa Gate tidak memberikan nasihat keuangan atau investasi, namun tim kami siap membantu Anda memahami cara menggunakan fitur trading dan alat manajemen risiko dengan lebih efektif.
Untuk membantu Anda dengan tepat, silakan hubungi tim dukungan kami melalui https://www.gate.com/help atau kirim email ke support@mail.gate.com dengan detail akun Anda. Kami akan meninjau kasus Anda dengan cermat dan memberikan panduan yang jelas. Terima kasih atas pengertian dan kepercayaan Anda terhadap Gate.
This is a scam website
This is a scam platform that allows people to buy cryptocurrency on the site. The site uses deceptive methods to defraud users of their money. So far, many people have been scammed.
17 de outubro de 2025
Avaliação não solicitada
Resposta de Gate Exchange
We understand your concerns, but we want to assure you that we take user security and trust very seriously. If you have encountered any issues or need further assistance, we encourage you to contact our official support team via our help page: https://www.gate.com/help or email us at support@gate.com
We are committed to resolving any issues and providing the best possible service to our users. Thank you for your understanding.
Holds users’ funds hostage until they pay a penalty
Gate.com froze my withdrawals without reason, claiming an old 2023 card issue handled by their Lithuanian branch (Gate UAB). My current balance came from an on-chain airdrop, not from any fiat purchase, yet they locked my account (and I'm KYCed from a long time).
After weeks of useless "compliance" messages, they finally told me that to unlock my withdrawals I had to "accept Resolution 1", meaning they would debit an extra 40 USDT from my spot balance as a so-called penalty for an ancient card dispute, otherwise my funds would stay blocked.
I eventually accepted just to recover my money, but this is not compliance, it’s extortion disguised as regulation. No serious exchange should ever condition withdrawal access on paying arbitrary "fees".
Got my assets back (minus what they stole), but I’ll obviously NEVER use Gate.com again. Their practices are abusive, their support robotic, and their compliance department acts like a ransom desk. Avoid this platform.
Edit after Gate answer (15/10/2025): Let me be very clear: the way this case was handled was completely unacceptable. Locking a user’s account for weeks over an unrelated two-year-old fiat issue, and then conditioning the release of withdrawals on a forced 40 USDT “resolution,” is not compliance, it’s coercion. I’ve kept full records of this process. No legitimate exchange should ever treat verified customers this way.
Edit #2 (17/10/2025): After posting this review, Gate.com reached out to apologize and refunded the disputed 40 USDT deduction. While I appreciate the refund, the way the situation was handled, blocking withdrawals and forcing a payment before acting, remains completely unacceptable. Trust is damaged and I'll never use their platform again.
14 de outubro de 2025
Avaliação não solicitada
Resposta de Gate Exchange
Dear User,
Thank you for contacting us with this issue and sorry for the delay.
After double checking, we noticed that your Gate UAB old account has been terminated due to the failure to provide the ID/Passport within the prescribed time . If you still want to use the UAB service, you need to register a new account with your ID/Passport.
In addition, We have checked that there are two disputes of your account, which will be 40 USDT charged as dispute fee for each one. Please rest assured that we will not deduct your funds for no reason. And if there is any concerns, please kindly contact the card-issuing bank and provide any relevant proof to us for further handling.
Finally, we great thankful your cooperation and support in providing the information to help us to solve this issue. And we are glad to tell you that the account restriction has been successfully lifted for you, Please try to on-chain withdraw again.
Please feel free to contact us if you have any concerns or need help. Thank you for your understanding and patience!
17/10/2025 Edit:
We are truly sorry to hear about your frustration and the experience you’ve had. We fully understand how important it is to feel that your concerns are addressed appropriately.
Please kindly note that regarding the dispute process, there is a standard fee of 40 USDT that is required, as per our procedure. However, we are pleased to inform you that your withdrawal function has now been restored.
If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to help and want to ensure a better experience moving forward. Thank you for your understanding.
Resposta de Gate Exchange
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. We take all reviews seriously and would appreciate the opportunity to better understand the issues you encountered.
Please feel free to share the details with us so we can address your concerns and work towards a satisfactory resolution. Alternatively, you may provide your issue details or feedback through https://gate.com/suggestions-feedback
This platform is home for scammers…
This platform is home for scammers admins are not willing to protect community.
4 de setembro de 2025
Resposta de Gate Exchange
We are really sorry to hear that you feel this way. Our team is committed to maintaining a safe and secure platform for all users, and we take any reports of scams or suspicious activity very seriously.
To ensure we can assist you more effectively, please contact us via the link https://www.gate.com/help or by tapping the 🎧 icon in the top-right corner of the User Center in the app.
Our support team is here to assist with resolving your issue. Thank you for your understanding.
My comment .At first the service rather is taken…
At first the service rather is taken good care in fast and enthusiastic, about rewards and bonus until now I don't have receive anyone as your ad. And then about trade bot service doesn't have neutral function for clients use while the market in sideway to reduce risks of loses.
1 de setembro de 2025
Resposta de Gate Exchange
We apologize for the inconvenience you're experiencing.
Please note that each activity has specific terms and conditions that must be met to qualify for the reward. We ensure that rewards will be distributed fairly once the requirements are met.
To ensure your issue is properly addressed, please send a direct message to @Gate(Official X account), providing all the relevant details, including your UID, and event link for further checking. Our team is dedicated to assisting you, and we'll work to resolve your issue as quickly as possible.
In the meantime, We greatly value your feedback on trade bot issues and are continuously working to improve our services. please feel free to share them with us anytime through our Feedback Page [https://www.Gate.com/suggestions-feedback].
Thank you for your understanding and support!
Unacceptable unfair liquidation – Gate.io must act!
This is not just a small mistake, it is a serious issue. My liquidation price was 172, but Gate.io liquidated my position at 195.34 – completely unfair and unacceptable. This is not the first time it happens, and if the platform cannot protect its users, it cannot be trusted. If Gate.io does not fix these problems transparently, I will share my experience across social media and crypto communities. Customers deserve honesty, fairness, and real protection
1 de setembro de 2025
Resposta de Gate Exchange
We are sincerely sorry for any inconvenience caused by this issue. Please reset assured that we are committed to assisting you and resolving this matter as quickly as possible.
To assist you better, Please kindly send a direct message to @Gate(Official X account), providing all relevant details, including your UID, order ID, ticket numbers, and the relevant screenshot of liquidation details. This will help us escalate the issue to the appropriate team and address your concerns promptly.
Thank you for your understanding and support!
Di gate semua mudah
Di gate semua mudah, trading lebih gampang, bertransaksi menggunakan p2p juga lebih mudah dan cepat
31 de agosto de 2025
عمولات غاليه ومنصه تجربتها فاشله
30 de agosto de 2025
Resposta de Gate Exchange
عزيزي المستخدم،
شكرًا جزيلًا لمشاركتك رأيك، ونأسف لسماع أن تجربتك لم تكن بالمستوى الذي تطلعت إليه. نحن نُقدّر ملاحظاتك حول الرسوم وتجربة المنصة، ونعلم أن رضاك أمر مهم جدًا بالنسبة لنا.
نود أن نوضح أن رسوم التداول لدينا تعتمد على مستوى VIP الخاص بك، كما يمكنك استخدام عملة Gate Token (GT) أو النقاط المتوفرة لديك للحصول على خصومات إضافية على أزواج التداول المؤهلة. لمزيد من التفاصيل حول الرسوم والخصومات المتاحة، يُرجى زيارة الرابط التالي: https://www.gate.com/fee.
نعتذر مرة أخرى عن أي إزعاج واجهته، ونؤكد التزامنا المستمر بتحسين خدماتنا وتجربتك معنا. إذا كان لديك أي استفسارات أخرى أو تحتاج إلى دعم إضافي، لا تتردد في التواصل معنا عبر https://www.gate.com/help.
شكرًا لثقتك، ونتمنى أن نتمكن من تقديم تجربة أفضل لك في المستقبل.
Great services!
4 de setembro de 2025
nice
A very good experience for this platform, very easy to understand, suitable for beginners
1 de setembro de 2025
Great app fast and easy to use
24 de agosto de 2025
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