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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

It is not fair, that gate.com does not send verification codes anymore to login to their trading platform. The support was not able to give access after 4 days. I assume that this is due to low liqui... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are hosting two websites for nearly 20 years with gate.com and we are very satisfied with their exceptional overall service. During this period we needed only once serious support (namely a datab... Ver mais

Avaliado com 5 de um total de 5 estrelas

Hi, this is Dr. Eve. I have been a patron of Gate for many years building website and utilizing the many resources they have available for online presence. As a leadership capacity builder, I am als... Ver mais

Avaliado com 5 de um total de 5 estrelas

Once I was directed to Customer Support he was able to clear things up with my card info with the experation date was changed. The web site does not allow one to delete the default card data and reint... Ver mais

Detalhes da empresa

  1. Serviço de Criptomoeda

Escrito pela empresa

Established in 2013, Gate is one of the world's pioneering cryptocurrency exchanges, serving over 50 million users globally. It consistently ranks among the top 3 globally in both trading volume and liquidity. Gate is currently ranked second globally in 24-hour spot trading volume, supporting spot trading, futures trading, margin trading, and wealth management products for over 4,400 cryptocurrencies. The platform offers comprehensive and diversified digital asset trading and blockchain application services. It employs zero-knowledge technology to ensure the 100% verifiability of user assets. As of January 6, 2026, the overall reserve coverage ratio increased from 124% to 125%, with total reserves reaching $9.478 billion, well above the industry safety benchmark of 100%. The reserves support nearly 500 different types of user assets.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

119 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 24 horas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I didn't do anything

I didn't do anything, so I gave me account risk control. It was really rubbish that I couldn't even participate in the activity.

20 de agosto de 2025
logotipo da Gate Exchange

Resposta de Gate Exchange

We are sorry for any inconvenience you may have experienced.

Please reset assured that we will not take a risk control of your account for no reason. We regularly assess factors such as account trading behavior, login environment and usage patterns. If any irregularities are detected, certain participation may be rejected. While we are unable to disclose specific details of exact rules due to internal risk control policies, please note that the purpose is to maintain fairness and integrity of our events and protect the interests of all participants.

We kindly remind you to ensure that your account is used solely by you and not shared with others, and all transactions must adhere to our platform regulations.

Thank you for your understanding and support!

Avaliado com 1 de um total de 5 estrelas

Gate.io (Gate.com) Blackmail and extortion out of thin air.

Gate.io (Gate.com) Blackmail and extortion out of thin air.

I've transferred my BCD to Gate.io after BCD fork was done. They did not ask me to verify my identity before deposit and after. However 15/08/25 i've tried to request withdrawal of BCD (for a memory), because now they cost nothing and delisted from Gate.io (gate.com), so they have requested to me to pass verification procedure. This guys, who reply to tickets look like stupid or robot like. They do not answer to the specific questions and provide copy past script of ready answer. I have figured out that this Fraudulent organization required to pass verification process through some kind of third party entity named "Jumio". They want to force customer to allow this unknown private (commercial) entity "Jumio" to use your private information. Nobody know who are this guys and how do they use your private in the future. Maybe they open accounts with your name to another exchanges or services or just sell your documents on black market. Nobody gives 100% warranty. We all know about leaks of private data (scans of ID, selfie, etc) from different online platforms such as Coinbase, Ledger, FTX Japan, Digitex, Fractal ID etc. I have asked about security of my data and about corporation info of Gate.io and Jumio, owners, physical and registered address, jurisdiction, etc. There are NO answer. So mysterious and suspicious people who are hiding from another side of internet somewhere behind Panama offshore are required from you to open all your private info for them. At the same time, they hide behind the screen of KYC and AML, supposedly for the safety and protection of your funds. But how will these charlatans establish that the person who made the deposit and the person who requests the withdrawal are the same person, if they did not require identity verification when making the deposit? They do not answer this question and ignore it, because there is no sound logic in this. Any person with docs may pass such stupid verification, even dog or cat with id, but not necessarily the person who has deposited crypto. They have no purpose to check this at all, their purpose is to lure out your documents with false and hypocritical assurances of care for you.Why such wild checks if I told them that I don't want anything more to do with them and just want to get back control of my BCD. These bastards, despite the fact that the coin is worth nothing, on top of that set a commission of 208 BCD out of my 425, i.e. almost 50%. But why do these scammers need these devalued coins? It's good that they were BCD, it would be much worse if they got hold of BTC or ETH. TAKE CARE OF YOUR FUNDS, DO NOT TRUST THEM TO BEAUTIFULLY LUCKY AND SMILING SCAMMERS IN WHITE COLLARS.

P.S. Please see their response below.

It clearly demonstrates the fact that by holding your funds hostage, like extortionists, they demonstrate their superiority over you and complete disrespect for you as a person. They do not even read your appeals to them! Instead of real involvement in the problem that has arisen, here, as everywhere, they give an answer in the form of a pre-prepared template-formula, which does not give clear answers on the merits, but contains generalized watery phrases and formulations without logical explanations of their actions and often, as in this case, do not correspond at all to the problems raised in the review. This is a classic pattern of actions of scammers and financial swindlers who try to pass themselves off as a reliable business for as long as possible. A service that respects its users, people, will not act like this. Rest assured, if your funds ever end up with them (Gate.io Exchange), they will come up with a lot of reasons not to give them to you.

Also, be careful with positive reviews that may be left by people interested in the service (discussed by the company).
Human psychology is designed in such a way that when everything is fine with a person, he will not waste time in vain on reviews about someone or something. Only real trouble motivates people to take action.

They even change their reply twice, so have to keep the copy:)
They wrote:
"To ensure safe trading environment, KYC verification is required to access certain platform features. This process helps prevent fraud, money laundering, extortion and other illegal activities. We also want to emphasize that we have no intention of withholding your assets."

It looks pretty cute when:
The extortionists claim that this is how they fight extortion, keep my funds for themselves and assure that they don't need them.
It's strange, but gate.io didn't tell me that my devalued funds are related to terrorism or extortion. Unless they themselves got hold of them and are now terrorizing me as extortionists.

KYC&AML don't protect users. It is about control

15 de agosto de 2025
Avaliação não solicitada
logotipo da Gate Exchange

Resposta de Gate Exchange

We are truly sorry to hear about your negative experience and sincerely apologize for the frustration and disappointment this has caused.

To clarify:
KYC Requirement – Identity verification is a regulatory requirement designed to protect users and prevent fraud, money laundering, and other illegal activities. While deposits can be made without KYC, withdrawals and certain features require verification to ensure account security and compliance with global regulations.

Why Jumio – We partner with Jumio, a globally recognized and regulated verification provider, to securely process KYC. Your documents are encrypted and stored with strict security measures, used solely for compliance and identity verification. We understand your concerns about data privacy and want to assure you that protecting user information is a top priority.

Deposits can be made from anywhere, but withdrawals must always go back to the verified owner. Without KYC, anyone could claim the funds and request withdrawals. KYC/AML rules protect users by ensuring withdrawals are made only by the rightful account holder.

About Withdrawals & Fees – Even for delisted tokens like BCD, Gate continues to provide withdrawal support. Fees are determined by the blockchain network and project conditions, and we acknowledge that in cases where tokens lose value, the relative fee can feel disproportionately high. We apologize for any additional inconvenience this has caused.

We regret that our support replies may not have fully addressed your questions — your feedback is valid, and we will work to improve the way we communicate with our users to ensure clarity and transparency.

Please rest assured that we have no intention of withholding your assets. You may complete the withdrawal at any time once KYC is verified, and our team is always available to assist you further via https://www.gate.com/help or via email: support@send.gate.com.

We sincerely value your trust and will continue striving to improve user experience, security, and transparency.

Avaliado com 1 de um total de 5 estrelas

Gate.com scams in cooperation with…

Gate.com scams in cooperation with Islamic Coin ($ISLM) to manipulate the prices on its exchange. The MarketMaker trades with sellers and buyers are the same person. Its a classical scam to keep to manipulate the markets.

17 de julho de 2025
Avaliação não solicitada
logotipo da Gate Exchange

Resposta de Gate Exchange

We sincerely apologize for the inconvenience and frustration you've experienced. Please rest assured that we take your concerns very seriously. If you have already created a support ticket regarding the protection on your account, kindly share your UID and the ticket number with us so we can prioritize and review it promptly. If not, we kindly ask you to contact our dedicated support team at support@mail.gate.io with all relevant details, and our team will assist you as soon as possible. Your trust is very important to us, and we are committed to resolving this matter to your satisfaction.
Thank you for your understanding and patience.

Avaliado com 5 de um total de 5 estrelas

Fantastic Company!

I've been using Gate.com for years and never once had an issue. They are very professional and will treat you right every time! I plan on being a customer of theirs for many years to come! Thanks Gate.com!

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

20 Years old client

Easy to talk to, fast support, 0 problems in the past, we have been a client for 20 years now. Very happy with their products

14 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAMMED when we ended contract

Somewhat decent service over several years. There was a huge hiccup with email a few years ago but we stayed. Due to a change in business plans we opted to switch recently. Then comes the SCAM. They make it very difficult to cancel the service. Only via phone and they do not allow you to delete your card online unless you put in a new valid card. So we were scammed for a full year of service on one site.
They state it was in our signed agreement...however we signed up years ago so they changed the terms of service. They also stopped notifying when your renewal was coming up AND added where you could not remove your card. We know this because 5 years ago we did drop a site and received dozens of email reminders. We also were able to remove our card to not be billed and chat with customer support to confirm. These options are GONE and so is our money. I would not recommend this service to anyone.

19 de outubro de 2023
Avaliação não solicitada
logotipo da Gate Exchange

Resposta de Gate Exchange

Hello,

Thank you for your feedback. Please accept our apologies for any inconvenience caused. We tried to reach out to you so we can try to help and make sure your issue is resolved. We've requested contact information but did not receive a reply. Please reply back to the request or reach out to us directly so we can help.

Thank you very much in advance and we hope to hear from you soon.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Terrible customer service. Our company email has been intermittent for two weeks. I have emailed and called them numerous times. They set up two telephone appointments but didn't call. They simply ignore us. No-one needs this aggravation. Choose another company to give your hard earned money to.

12 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Does not deserve one star but had no…

Does not deserve one star but had no choice. Billing my company for a domain and some services that were transferred to godaddy in 2009. Only as we started migrating everything from them in 2020 discovered these charges and they have suspended our services for non payment of $85.00 when there should be a credit. We have been with gate since 2008 and paid like clock work and when you talk to these guys one in particular Gorgi they are rude and obnoxious. They claim to be out of Chicago yet any time I had the displeasure of speaking with someone they are in Romania or something not sure. I would not trust this company to treat you fairly and will perform unfair billing practices and ride the line when it comes to ethics.. I could say more but I just left a chat with Gorgi and I am exhausted in dealing with this company I am over it and filing a complaint with the Attorney General in Chicago and with any other governing agency regarding their unfair practices.
02/01/2021 Writing off balance of $ 85.91 and sending this account to collection agency 'RMCB' $ 85.91 Confirmed
10/28/2020 Recurring fee MSSQL Database, argusfsdata 10/28/2020 through 11/27/2020 MSSQL Database $ 18.00 Confirmed
10/28/2020 Recurring fee Exchange Mailbox, MSExchange_mailboxes 10/28/2020 through 11/27/2020 core.intermedia.chargeable.items $ 19.98 Confirmed
10/05/2020 One time payment - Notes: - Reference: FBVQTEKEMRCGTACKYGMY CC# 7614 (Record Payment) $ 225.46

08/28/2009 Payment - Notes: - Reference: OKP4654Q2I3UZP0OK4GL CC# 7753 $ 157.45 Confirmed
08/28/2009 Domain registration fee argusfsus.com .com Domain $ 7.95 Confirmed
08/28/2009 Recurring fee Windows Mach 50, 08/28/2009 through 08/27/2010 $ 149.50 Confirmed
Total Charges: $ 11,627.63
Total Payments/Credits: $ 11,455.81

13 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

RacelineCentral Review

Gate.com has been hosting my site for years. They are extremely helpful and the site servers are high speed. No lag or waiting around for pages to load when they serve them. I recommend Gate.com to everyone.

29 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Problems solved quickly and pleasantly.

As happens all too frequently these days the card that I was using for my Gate.com accounts was hacked, As a result my payments were overdue. Gate emailed me and I called them to fix the situation. It was quickly and courteously taken care of. I have been a Gate customer for many years and have always found the to be a pleasure to work with.

30 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid Gate.com at all costs

I was a Gate.com customer for over 20 years (back when they were Hostway). This year, my VPS became corrupted, and technical support was unable to fix the problem. They set-up a new VPS, but it couldn't support the basic version of PHP required by Wordpress.

Gate suggested I go to one of their "sister companies" instead. They refunded me for the original VPS, but they claim I didn't respond to a cancelation request for the second VPS – even though I confirmed the request to agents by phone multiple times.

Over 5 months, I've lost track of the number of hours talking to their support or customer service reps. There are some good people there, but the overall service and experience have been completely abysmal.

22 de dezembro de 2020
Avaliação não solicitada
logotipo da Gate Exchange

Resposta de Gate Exchange

Hello,

Thank you for your review. Please accept our sincere apologies for any inconvenience caused. We will gladly work with you to help resolve the issue. Please reach out to us directly with your account information so we can assist with your request.

Thank you and we hope to hear from you soon.

Avaliado com 4 de um total de 5 estrelas

Longtime customer....20 years...only 1 real problem

I have been with Gate.com for close to 20 years, when I first joined it was called "Hostsave.com". Earlier this year I ran into a major issue with my domain (nettak.com) as it was not showing up anywhere. I contacted Network Solutions and discovered that the network pathway(s) had been changed. I've owned my domain (nettak.com) for close to 20 years and couldn't figure out what happened. I contacted Gate tech support and was told that a email had gone out to all domain owners explaining the new change. The original technician who answered my question was rather condescending, bordering on rude, crude and socially unacceptable. The next technician was considerably more helpful to me. It still took about 6 weeks to straighten things out, in between Gate and Network Solutions, but it was finally resolved. I only had a personal website and personal email hosting so it wasn't a big issue but it was frustrating to say the least.
While I wasn't too happy with Gate.com during my "downtime", but I never considered changing my domain host. This was the first real problem that I've had with a domain host and hopefully it will be the last.
I have referred a few people to Gate.com before and after my "issue" as I feel that 95% of the time, you do an excellent job. The 5% of poor performance can be attributed to staff and other issues which crop up from time to time.

10 de dezembro de 2020
Avaliação não solicitada
logotipo da Gate Exchange

Resposta de Gate Exchange

Hello Bobby,

Thank you very much for your detailed review. We truly value you as a customer and we do apologize for the negative experience you've had. We can assure you that we always aim to provide premium customer support and do not tolerate unacceptable behavior towards our clients. We will most definitely investigate the experience you've had with one of our support agents and will take necessary action to avoid such situations in the future.

Thank you again for a being a customer of ours and for the referrals - we greatly appreciate it!

The Gate.com Team

Avaliado com 5 de um total de 5 estrelas

I have used Gate.com twice now

I have used Gate.com twice now. Both times I have been completely satisfied by the service provided.

First of all, I found it easy to upload my website and maintain it.

Second of all, I found their SEO tools useful to tweak and improve my website. I received more visits and improved my ranking in Google.

Third of all, I only had to contact customer service twice because of issues, usually because of little mistakes on my end. Each time I talked to a professional and useful agent.

Fourth of all, I and those that visited my website never found it down. I was pleased with the uptime Gate.com provided me.

Unfortunately, due to personal issues, I have had to stop using Gate.com for my website. But when I am ready to resume a presence on the web with my website, I will come back to Gate.com for their services.

23 de novembro de 2020
Avaliação não solicitada

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