I purchased a helmet from Gear Rider and then two short face shields for that helmet. Last week, one of the parts that holds the face shield in place was damaged and no longer worked. I messaged Gea... Ver mais
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Veja o que dizem as avaliações
I've had my helmet for about a year and a half and out of any helmet ive owned its hand down the best one. I was involved in a minor crash and the visor broke and caused minor damage to the helmet so... Ver mais
This company, if your have something wrong with it they will ship you another helmet but it will come from China. I order a helmet and came defected so they send another one and it also was defected.... Ver mais
Their advertising is VERY unclear. Their main page website show the helmet I got withOUT any embleming on it whatsoever. I got the helmet just to find their ugly emblem on front & back of helmet. Ad... Ver mais
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 21% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They sell junk
They sell junk, and when you want to return it - be prepared to.... PAY FOR IT TO SEND IT TO CHINA!
My experience with this company was…AMAZING
My experience with this company was STELLAR!! The product was as described and the customer service and support are on par with the beest in the business. Extremely Happy. I reacehd put to return an item that was too small for me and they immediately sent me a code for another one of the same items for FREE!!!!! Who does that! WOW Amazing people. Recomend them to anyone
The helmet is bought was a high end…
The helmet is bought was a high end helmet the sun visor bracket was broke the helmet has black spots all over it the Bluetooth headset will not charge i have sent multiple pictures of broke part black spots they keep saying they can't see anything I even took the piece out and sent picture and they said can't see picture dont buy from these people because there crooks they wont hel or replace helmet
Purchased on Aliexpress or somewhere in…
Purchased on Aliexpress or somewhere in China. You can buy it for half the price.
Well made but too small. Awaiting new boots.
I ordered boots using their sizing guide that turned out to be too small. I liked the make and look of the boots and after reaching out regarding the fit I received an immediate response. They offered me a discount coupon for a new pair of boots. When I receive the boots I will post a review on them as well.
Unsafe Helmet Fit
2 helmets came bubble wrapped stuffed in plastic bag. Air vents broke. Sizing incorrect. Do not want to refund our purchase. Customer service email states,return to China. This will be more than helmet is worth. Is unsafe.

Resposta da Gear Rider
The helmets sound quality is amazing
The helmets sound quality is amazing. The mic quality is also perfect it feels very comfortable and natural to have on!!! 10/10
Awesome customer service
Received a damaged product and they sent out a new helmet after I contacted customer support it was a nice change of pace having a company take care of their customers
Fantastic support
Fantastic support, they stand behind their product and make sure your happy!
The Gear Rider Modular Helmet is hands…
The Gear Rider Modular Helmet is hands down one of the best values on the market. What really sets it apart for me is how lightweight it feels while still being solid and dependable. Long rides are much more comfortable because it doesn’t weigh you down.
The built-in Bluetooth is a game-changer—crystal-clear audio for calls and music, and it connects seamlessly without having to mess with extra gadgets. The drop-down visor is another feature I love. It’s quick, convenient, and makes riding in different light conditions so much easier.
Considering all of these features, the price makes it an incredible deal. You’re getting comfort, convenience, and quality all in one helmet. I’ve owned and tried a number of helmets over the years, but this one stands out as one of the very best.
If you’re looking for a helmet that combines value, comfort, and smart features, the Gear Rider Modular Helmet is the way to go.
first time customer
first time ordering, and so far the experience has been pleasant.
One satisfied customer
I found that your company is very helpful when I had any questions or issues.Also I found your product pricing is very reasonable. Your product quality is excellent and your company has a great selection of quality products.
The gear is very comfortable and when a…
The gear is very comfortable and when a helmet came with a little crack in the plastic piece because of fedex they responded within an hour and immediately sent me a piece to fix it, and another helmet! Awesome to work with!
Great helmet
Great helmet. Came as described. Greater service as I was in an accident and my new helmet was destroyed. But the accident replacement policy was explained to me and am know waiting on it to arrive. Great company. Great product. Saved my life!!
Great Customer Service.my helmet…
Great Customer Service.my helmet Arrived in Good condition. I love it
I ordered the wrong size helmet and…
I ordered the wrong size helmet and they offered at no charge to send me the larger liner! This is awesome customer service and the helmet works exactly as advertised! Would highly recommend this Company!
I got my helmet slightly damaged and…
I got my helmet slightly damaged and the company quickly responded and resolved to my full satisfaction. It did took a little longer to get here since it shipped from China but the whole online experience and issue was smooth and quickly.
You get what you pay for
You get what you pay for, for sure. It took 3.5 weeks to receive from China. The helmet is “ok” but nothing special.
You can definitely tell it is a cheaper helmet, not super tight parts kind of janky and loose kind of like getting what you pay for.
I am not sure I even feel safe wearing it to ride, even with the DOT sticker. I mean who makes sure that they are DOT compliant?
Anyway not bad for the money.
This company claims to be in the US
This company claims to be in the US, but the tracking showed the helmet came from China. When we received it, it was too small and poorly made. We were told WE would have to ship it back to China! What a ripoff

Resposta da Gear Rider
I tried to cancel the order after…
I tried to cancel the order after reading some reviews, no surprise, they told me it could not be cancelled! Once the helmets did arrive, they were too small to fit comfortably and we did use their measuring guide before ordering. UPDATE: After contacting our Credit Card Company and finally getting in touch with someone from Gear Rider, Gear Rider agreed to refund the costs of the helmets and has made everything right. It was a difficult process to get things resolved, but they did resolve it to a reasonable outcome in the end. Therefor I have upgraded this from a 1 star to a 4 star review.
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