I received the fan and initially tried to assemble it myself, but I thought some parts were missing, which turned out not to be the case. It was later assembled by a professional and appears to be wor... Ver mais
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Veja o que dizem as avaliações
I got 2 of jeepas products. Grinder and a little Smooth operator iron. Very comfortable to use and handy generates adequate heat considering the size of it. Grinder work really well. Grinder is excell... Ver mais
I placed an order for two items on 12 March with next day delivery. Six weeks later, only one item has arrived (23 April), and it was delivered in damaged packaging. Customer service has been extremel... Ver mais
I bought Geepass electric blankets and 5 in 1 blender, it arrived earlier than expected. I had challenges with the 5 in 1 blender, contacted the customer service the assistant was Sreya MS, they were... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Eletrodomésticos
- Loja de Balcões
- Atacadista de Eletrodomésticos
- Empresa de Eletrônicos
- Loja de utensílios de cozinha
- Loja de aspiradores de pó
Escrito pela empresa
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Informações de contato
Reino Unido
- geepas.co.uk
4,0
Muito Bom
3 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Geepas UK
Hi Shakhan,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
Upon reviewing your case, it appears that the delivery was declined at the time of delivery. If this may have been a misunderstanding, please feel free to contact us—we’ll be happy to assist you further.
We truly value your feedback and appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Geepas UK
Kettle packed up after 7 months
My husband brought a kettle through Debenhams' in august 2025 by march 2026 it has packed up. We contacted Debenhams who said it was outside their 6 month return window, however should be covered by warranty. They advised contacting Geepas directly, currently no response.
26 de março de 2026
Avaliação não solicitada
Resposta da Geepas UK
Sear Sarah,
We’re really sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the inconvenience caused.
Upon reviewing the matter, we were unable to locate any direct communication from your end regarding this issue. We kindly request you to contact our Customer Services team directly so we can assist you promptly and find a suitable resolution under warranty.
We truly value your feedback and appreciate you bringing this matter to our attention. If you require any further assistance, please feel free to contact us.
Kind regards,
Customer Support Team
Geepas UK
Resposta da Geepas UK
Hi Trevor,
Thank you for your feedback. We’re pleased to hear that you were happy with the quick delivery and found the product to be good value.
We’re delighted that our customer service team could assist you and resolve your query smoothly. Feedback like yours truly motivates us to keep improving and deliver the best service possible.
Kind regards,
Customer Support Team
Geepas UK
Great to deal with very helpful sorted…
Great to deal with very helpful sorted my problem quickly would reccomend customer service is good thanks
25 de março de 2026
Avaliação não solicitada
Resposta da Geepas UK
Hi Ms Kerryanne,
Thank you for your great feedback. We’re glad to hear that our team could help resolve your issue quickly and that you found the service helpful.
It’s wonderful to know you had a positive experience with our customer support. We truly appreciate your recommendation.
Kind regards,
Customer Support Team
Geepas UK
Kettle…
I am very pleased with the kettle I purchased from Geepas. It was delivered free the next day and the service team were very informative and helpful. Would recommend.
24 de março de 2026
Avaliação não solicitada
Resposta da Geepas UK
Dear Rita,
Thank you for your wonderful feedback. We’re delighted to hear that you’re pleased with your kettle and that it arrived promptly.
It’s great to know our team was helpful and informative throughout. We truly appreciate your recommendation and your support.
Kind regards,
Customer Support Team
Geepas UK
Functionality is amazing and perfect for smoothie
Price was affordable compare to other platforms and easy to clean and amazing product.
18 de março de 2026
Resposta da Geepas UK
Hi Dinesh,
Thank you for your wonderful feedback. We’re delighted to hear that the product is performing well and is perfect for your smoothies.
We’re really glad to know you found it easy to clean and reasonably priced. Your feedback means a lot to us, and we truly appreciate your support.
Kind regards,
Customer Support Team
Geepas UK
Air purifier parts not available
I bought an air purifier, which worked well. However, the water filter after a couple on months became mouldy. So I contacted them to buy a replacement filter for the water section. This is the 6th week I have waited for them to send me a replacement. I get emails telling me that they are waiting for the part. If the replaceable parts are not easily accessible why sell the product. Just constantly told they are still waiting for the part.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Geepas UK
Dear Lisa,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
Upon reviewing your case, we can confirm that one of our agents is in regular contact with the warehouse and actively following up to source and dispatch the required spare part as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this for you.
We truly value your feedback and appreciate you bringing this matter to our attention. If you require any further assistance, please feel free to contact us.
Kind regards,
Customer Support Team
Geepas UK
Tea urn
Ordering my item on the Internet and paying for it very easy and I received it within the time first class service
12 de março de 2026
Resposta da Geepas UK
Hi Richard,
Thank you for your kind feedback. We’re delighted to hear that you found the ordering process simple and that your item arrived within the expected time.
We’re pleased to know you’re happy with your urn and the service provided. Your support is greatly appreciated, and we look forward to serving you again.
Kind regards,
Customer Support Team
Geepas UK
I bought their 3 in 1 Mixer grinder via…
I bought their 3 in 1 Mixer grinder via Amazon, arrived. Plugged it in, turned it on, sparked immediately. Amazon refunded me, but now I am left with a broken plug socket and a trip to the tip.
Great stuff, read a review where someone had the same issue, check the Amazon reviews out.
Unhappy customer.
21 de março de 2026
Avaliação não solicitada
Resposta da Geepas UK
Dear Nathan,
We’re really sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the inconvenience caused.
This is not the experience we want for our customers, especially when it comes to safety. Please be assured that we take this very seriously, and your feedback will be shared with our quality team for a thorough review.
Kind regards,
Customer Support Team
Geepas UK
Thank you for your service it was easy…
Thank you for your service it was easy pleasant and reasonably priced thank you 👍
12 de março de 2026
Resposta da Geepas UK
Hi John,
Thank you for your kind feedback. We're delighted to hear that you found the product reasonably priced and that you had an easy and pleasant experience with our service.
Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again.
Kind regards,
Customer Support Team
Geepas UK
A boiler I purchased stopped working 1…
A boiler I purchased stopped working 1 year into its 2 year warranty. Emailed Geepa and was extremely pleased with their quick response to the issue.
Emailed me clear and precise details of how to return with plenty of options of how to return. Very easily carried out.
12 de março de 2026
Avaliação não solicitada
Resposta da Geepas UK
Dear Sheila,
Thank you for taking the time to share your experience. We're delighted to hear that our team could assist you promptly when your boiler developed an issue and that you found the return instructions clear and easy to follow.
We truly appreciate your support and are glad we could provide a smooth and helpful experience. If you ever need any further assistance, we're always here to help.
Kind regards,
Customer Support Team
Geepas UK
Resposta da Geepas UK
Hi Margaret,
Thank you for your feedback. We’re glad to hear you’re happy with the product and found them reasonably priced. It’s great to know they met your expectations.
We truly appreciate your support and hope you continue to enjoy using them.
Offers very good after sales service.
Very good customer service following an issue with the bowl of my rice cooker.
16 de março de 2026
Avaliação não solicitada
Resposta da Geepas UK
Hi Sara,
Thank you so much for your lovely feedback. We're really pleased to hear that you had a positive experience with our after-sales service and that we could help resolve the issue with your rice cooker bowl.
It means a lot to us to know we’ve been able to support you, and we’re always here if you need anything else.
Resposta da Geepas UK
Hi Minesh Patel,
Thank you for your feedback. We're really pleased to hear that you're happy with the product and found it good value.
Just to mention, our products don’t usually include a recipe book in the package. However, our agent has shared an alternative way for you to download it from our website, and we hope this helps resolve your query. We truly appreciate you taking the time to share your thoughts, as feedback like yours helps us continue improving the experience we provide at Geepas.
Kind regards,
Customer Support Team
Geepas UK
Geepas offers good producs.
Geepas offers good producs at very resonable prices. After ordering, however, the tracking is a bit awkward but apart from that I would recommend them to others.
8 de março de 2026
Resposta da Geepas UK
Hi Michael,
Thank you for your feedback. We’re glad to hear you’re happy with the product and found it reasonably priced. We also appreciate your note about the tracking and will take it on board as we continue to improve our service at Geepas.
Kind regards,
Customer Support Team
Geepas UK
Thank you
I had an issue with a vacumn cleaner which the support team responded to in a friendly and efficient manner. I’m happy with my dealings with Geepas.
11 de março de 2026
Avaliação não solicitada
Resposta da Geepas UK
Hi Eileen ,
Thank you for taking the time to share your experience. It’s great to hear that our team was able to assist you with your vacuum cleaner issue and make the process smooth for you.
We really appreciate your feedback and your support for Geepas.
Kind regards,
Customer Support Team
Geepas UK
Resposta da Geepas UK
Hi Charles,
Thank you for your kind feedback. We’re glad to hear you’re happy with the items and found them reasonably priced. It’s great to know they met your expectations.
Kind regards,
Customer Support Team
Geepas UK
Excellent service
Excellent service! The packaging was very secure, and delivery was incredibly fast. I actually made a mistake with my shipping address, but customer service was quick to respond and sorted it out immediately. Highly recommended!
5 de março de 2026
Resposta da Geepas UK
Hi Reyad,
Thank you for your wonderful feedback. We’re really glad to hear that your order arrived safely and that our team could quickly help sort out the shipping address.
We truly appreciate your recommendation and your kind words about Geepas.
Kind regards,
Customer Support Team
Geepas UK
Retro kettle and toaster
Retro kettle and toaster, worst quality I've ever had in a kettle and toaster, kettle doesn't fit properly on the base, the GEEPAS logo has fell off the kettle, and is starting to peel off the toaster already, very flimsy plastic buttons on both,steer clear not a great company to deal with, I was in a desperate situation so had no option but to keep these, they offered a 10% partial refund on my sale items but the 10% refund was applied to the full price, I struggled to get them to understand this.....no sympathy whatsoever when I explained my situation.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Geepas UK
Dear Georgie,
Thank you for sharing your feedback. We are sorry to hear about your experience with the kettle and toaster, as this is not the standard of quality we aim to provide.
Upon reviewing your case, we can confirm that our support team discussed the available options with you and, as per your preference, a partial refund was processed as the final resolution. Please note that this resolution does not affect the full warranty coverage of your product.
Your feedback regarding the product quality has been escalated to our dedicated quality team for further review and monitoring, so that any reported issues can be addressed and improvements can be made where necessary.
We truly value your feedback and appreciate you bringing this matter to our attention. If you require any further assistance, please feel free to contact us.
Kind regards,
Customer Support Team
Geepas UK
The Bluetooth Speaker i bought from…
The Bluetooth Speaker i bought from Geepas is Faulty it wouldnt connect,The Volume on off faulty and came off, They do not usually send a Return Label They Make it difficult to return an Item thats the issue with these shop. They have some Good stuffs but once you buy, its difficult and hell to return if faulty please correct that and send return labels With Package stop Putting customers reall distress to get return labels.
1 de março de 2026
Resposta da Geepas UK
Dear Rita,
We sincerely apologize for the inconvenience caused with the speaker you received and the difficulty you experienced while trying to return it. We understand how frustrating this situation can be.
Please note that one of our agents responded on the next working day with a prepaid return label to assist you with the return. Kindly check your inbox, including your spam or junk folder, and reply to our email if you need any further assistance.
Our agent has also contacted you again with additional return options to help resolve the issue as quickly as possible. Customer satisfaction is very important to us, and we are committed to providing the best possible resolution for you.
We are here to help and will ensure the return process is completed smoothly.
Kind regards,
Customer Support Team
Geepas UK
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