First time out pedal snapped in half - very cheap, second time out tyre split and other pedal cracked and snapped - contacted and they asked for photos ? Anyway on to next ride all going well parked u... Ver mais
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Veja o que dizem as avaliações
This was my first purchase of an ebike and it was easy to communicate with Generation Electric. Delivery was fast, and i love the bike 2.3 Avaris. An ebike is perfect for me as I'm currently unwell wi... Ver mais
A empresa respondeu
We had a couple of problems. Firstly although, when we ordered the bike it said online it was in stock, we ended up waiting nearly 4 weeks for delivery which was a bit of a pain but the guys in custom... Ver mais
A empresa respondeu
Excellent customer service - my order of 2 Juicy electric bikes arrived really quickly (they are fab bikes btw) - all packaged well and easy to assemble. The seat colour was not as per the photo of th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The one-stop online retailer for Electric Bikes and Electric Scooters. We aim to provide every customer with the best shopping experience by offering high quality products, outstanding customer support and free delivery on all purchases to UK mainland
Informações de contato
Halls Orchard Barn, PO207FD, Chichester, Reino Unido
- 03330903894
- info@generation-electric.com
- generation-electric.com
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Great company despite bike issues
Despite having a couple of minor issues with the bike, I can't fault this company for sorting them. I'd certainly recommend them.
They were willing to pay for me to go to a local bike shop and get it resolved. If they don't answer the phone they call back quick. They processes the cycle to work order fast, sent me actual pictures of the bike before sale. Dispatched the bike very quick. Couldn't ask for more.
They deserve a good review.
Took my order, didn't have stock
They took my order and my money, then waited a few days before letting me know they didn't have stock. They offered me the slightly cheaper less good model (which I didn't want). They did not offer any recompense for my time wasted. The refund took a long while to come in which further delayed me ordering from a different website.
I do now finally have my bike - thanks to ebikes.

Resposta da Generation Electric
This bike is one of the better…
This bike is one of the better purchases I have made. It's fantastic and lives up to my expectations. The members of the company treat every buyer like a family member and that's great.
Stephen Customer Service was Excelent
Great experince start to finish, kept up to date on progress of my folding E-Bike and delivered as promised.
Thank you
Stephen was extremely helpful…
Stephen was extremely helpful throughout, received my bike fast, nothing is too much trouble for them, Satisfied Customer!.. excellent service A+
Steven was excellent
Steven was excellent. Nothing was to much trouble for him. Bike arrived earlier than expected. Very happy with service from start to finish. Ten out of ten
A Satisfied Customer
I placed an order for 2 legend Siena bikes having spoken to Stephen for further information and about delivery times etc. I received an email update regarding the order and an email when my bikes were out for delivery and was able to track their progress with Parcelforce who delivered a few days ago. The bikes appear to be just what I wanted and I’m looking forward to using them. They are well built and I have found no problems since unpacking. The batteries are charged and one bike has been out for a test run. And it was great. Riding uphill, the assistance was noticeable and I cycled with ease (I am a pensioner) Downhill and on level ground, battery assistance wasn’t needed. The bikes are exactly as described and just what I wanted.
Kept in contact and explained everything
New wheels
Needed a lighter folding electric bike. This e bike does the job. Would have liked it to be a bit lighter but not at the expense of battery capacity. Being new the main joint is stiff for folding. Assembly was straight forward. Still getting use to riding it, would have liked the bike to have had a lower fixed gear ratio
Happy customer
Excellent communication from the company. Full details about the ebike the delivery etc. Even changed delivery to DPD so I could track the delivery. Would recommend especially when they gave me £250 discount!!!!
Great Service and item
Great Service and item. Recommended supplier who communicated well and supplied a ready to ride bike. Thanks you
My bike never reached its destination…
My bike never reached its destination in Glasgow, and was finally declared lost in transit (it wasn't the only one, I was told early on that it was lost and then told that actually that was another bike). Using Hermes, a very unreliable (but cheap) courier service, and then promising one to two days delivery is ill-advised.
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