We recently have been visiting the Geneve 1989 boutique during our stay in Gran Canaria and were impressed by the kindness and professionalism of the team. The genuine feedback and help on selecting t... Ver mais
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Veja o que dizem as avaliações
Ich war zunächst recht skeptisch eine relativ hochpreisige Uhr via Internet zu bestellen. Aber hier war ich gut aufgehoben, mehrsprachiges Personal und immer eine sofortige Antwort auf meine Frage... Ver mais
A empresa respondeu
Immaculate service. Perfect communication. All the promises (re. time of delivery, etc.) kept. A real joy. I highly recommend. And do not look for alternatives as far as buying “Relojes y Joyas de Luj... Ver mais
Ich bin im Internet über die Angebote von Geneve Company aufmerksam geworden. Die Kontaktaufnahme über den Chat war sehr einfach und freundlich. Etwas umständlich war die Erstellung eines Kundenkontos... Ver mais
A empresa respondeu
Detalhes da empresa
- Relojoaria
- também em
- Joalheria
Escrito pela empresa
We are the Official Retailer of fine watchmaking and jewelry brands in Gran Canaria, Canary Islands. Hard determination and effort have lead to warm relations with the top Swiss watch firms, helping us to create a community of loyal clients and friends, as well as prioritising their feedback. Launched in 1989, our main mission is to offer a personalised and memorable experience by providing all the comforts and guidance to choose your ideal timepiece. Our team of watches and jewellery experts has grown together with Geneve Company throughout these 35 years, making them the company´s most important resource. You can visit our site, www.genevecompany.com, to view our product list and contact with our Team Experts for any further assistance.
Informações de contato
Boulevard Faro Shopping Center, 35100, Canary Islands, Espanha
- 673896034
- clientcare@genevecompany.com
- genevecompany.com
4,9
Excelente
464 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best Service, you feel like coming home
Thank you to Nissamar and her college for the competently advice and the excellent Service.
It is always a pleasure!
24 de maio de 2024
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you for your positive review, Mr. Barker. We work hard to meet expectations like yours, and we are glad to know that we have hit the nail on the head for you. We hope to see you back in our jewellery stores very soon.
Best regards,
Geneve Team
A great customer experience
I had a lovely experience as a customer at Geneve Mogan Mall, They really took their time to both talk watches, share their knowledge and recommendations and share personal experience. In my travelling experience its not a guarantee that you get a friendly rapport like with these guys. Can fully recommend if your into watches and looking for a personal experience.
Special thanks to santi for his time and effort to make me feel welcome and a very worthwhile trade. Was also greeted with kindness and respect
7 de março de 2024
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you for your positive review, Mr. Barker. We work hard to meet expectations like yours, and we are glad to know that we have hit the nail on the head for you. We hope to see you back in our jewellery stores very soon.
Best regards,
Geneve Team
Good experience
I had a lovely experience as a customer at Geneve Meloneras, located at the Varadero center. They really took their time to both talk watches, share their knowledge and recommendations and share personal experience. In my travelling experience its not a guarantee that you get a friendly rapport like with these guys. Can fully recommend if your into watches and looking for a personal experience.
Special thanks to Sunil for his time and effort to make me feel welcome and a very worthwhile trade. Was also greeted by the shop and their staff everytime i went by the store during the time i was there!
18 de janeiro de 2024
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Skarpeid Lindland , We really appreciate you taking the time out to share your experience with us—and we agree, Sunil is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
I can recommend
Ordered a watch and had a small problem at the custom that they promptly resolved, the beautiful watch arrived pretty quickly and with the black friday deal i had an unbelievable bargain,
Thank you very much!
4 de dezembro de 2023
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Never doing business with this company
On Sunday I went to the boutique at the boulevard at Maspalomas. I came for an Omega Seamaster. The guy told me that he have also an Omega Speedmaster Snoopy limited edition in the shop but only for special guest who loves the Speedmaster. I was waring van Speedmaster at that moment. I told him that I want to think about is and call him back later. The day after I called him that is want to make an appointment to buy the Snoopy Speedmaster. During the apointment the guy told me that I was only possible tot buy the Snoopy when I buy the Seamaster as well. I was totally confused about that because that was not what he told me the day before. After that is called Genève to tell about my experience. A few ours later the lady of the customer service called me back about the situation and she told me that de guy from the shop told me that if I buy the Speedmaster he can put me on the waiting list. That was absolutely not what he told me the day before and this morning. I was in the shop with a few family members and they all said that this is not true. Every people at Genève tells an other story and it’s doesn’t fit together. I am very disappointed in the way this company is doing business and will not recommend it to anyone.
3 de outubro de 2023
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Dear Mr. Vinkeveen, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we truly apologize for that. The Omega Silver Snoopy Award is a model that is currently unavailable due to a production limitation. We will inform interested customers as soon as it becomes available.
Please feel free to reach us out on clientcare@genevecompany.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us another chance.
Warmest Regards,
Geneve Team
Perfekt
Ich bin im Internet über die Angebote von Geneve Company aufmerksam geworden. Die Kontaktaufnahme über den Chat war sehr einfach und freundlich. Etwas umständlich war die Erstellung eines Kundenkontos. Die Lieferung der Uhr erfolgte sehr zügig. Meine Bedenken eine Luxusuhr im Internet zu erwerben waren unbegründet. Ich bin höchst zufrieden.
31 de julho de 2023
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Vielen Dank für Ihre freundlichen Worte, Herr Fuhrmann. Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns, dass Sie mit Ihrer Kauferfahrung zufrieden sind. Wir schätzen uns glücklich für Kunden wie Sie. Wir freuen uns darauf, in Zukunft wieder mit Ihnen zusammen arbeiten!
Mit freundlichen Grüßen,
Team Geneve
Superb, No Other Word needed.
Fantastic! My amazing Tissot arrived today, I could not be happier. I was complaining about customer service, but turns out it was my own mistake. A lovely lady even called me while she was on her holidays! I felt terrible! Now that's amazing service.
The only thing "wrong" was the fact that it came with a different strap than I ordered, but you know what? I love it! So elegant and beautiful.
Well done Geneve Company, I'm a customer for life!
23 de junho de 2023
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Craig, We really appreciate you taking the time out to share your experience with us—and we agree, Sofia is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Compra rápida y segura
Compra rápida y segura. El trato muy amable y profesional. Sin duda volveré a comprar en este comercio.
5 de junho de 2023
Resposta da Geneve - Relojes y Joyas de Lujo
Muchas gracias por sus amables palabras, Sr. Fernández . Realmente apreciamos que se haya tomado el tiempo para compartir su experiencia con nosotros. Nos consideramos afortunados con clientes como usted. ¡Esperamos volver a trabajar con usted en el futuro!
Saludos cordiales,
Equipo Geneve
Very good client service
Very good client service. Helping with all my questions. Very fast delivery and secure packing. The watch is just amazing.
4 de junho de 2023
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. Flores de Haro. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Todo perfecto
Destacar la seriedad de la casa Geneve y especialmente la amabilidad y profesionalidad de su asesora, Sofía, que en todo momento me ha asesorado y ha coordinado el envío del reloj con DHL.
Enhorabuena y muchas gracias por la confianza que transmiten.
Por cierto, el ORIS AQUIS GMT DATE, una maravilla !!!
Germán Ruiz
14 de maio de 2023
Resposta da Geneve - Relojes y Joyas de Lujo
Muchas gracias por sus amables palabras, Sr. Ruiz. Apreciamos mucho que se haya tomado el tiempo de compartir su experiencia con nosotros, y estamos de acuerdo en que Sofía es una verdadera joya en nuestro equipo. Nos sentimos afortunados de tener clientes como usted. Esperamos volver a trabajar con usted en el futuro.
Saludos cordiales,
Equipo Geneve
The service is good
The service is good, I got the reports quickly. Just the delivery took longer than expected. I will recommend it again.
23 de abril de 2023
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. Kassimidis. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Excellent!!
10 de abril de 2023
Resposta da Geneve - Relojes y Joyas de Lujo
Muchas gracias por sus amables palabras, Sr. Yepez. Realmente apreciamos que se haya tomado el tiempo para compartir su experiencia con nosotros. Nos consideramos afortunados con clientes como usted. ¡Esperamos volver a trabajar con usted en el futuro!
Saludos cordiales,
Equipo Geneve
I have received promocional code with…
I have received promocional code with discount for the watch I bought after paying it. Anyway I contact to adviser to make return and buy it again with discounts, still no respond
27 de fevereiro de 2023
Resposta da Geneve - Relojes y Joyas de Lujo
Dear Mrs. Grigoryan, thank you for bringing this to our attention. We are sincerely sorry to hear about your experience. We are looking into this issue and we assure to resolve it promptly and accurately.
Kind regards,
Geneve Team
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Boulay. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Fast, accurate and flawless order of my order sent to Germany
I ordered a watch to be send to Germany. Geneve processed this order very fast, added all documents, so I had absolutely no problems with customs and tax, and gave a tracking number so I always new were the parcel is. It could have not done better
3 de janeiro de 2023
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Scaab We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Best watches at a quite affordable…
Best watches at a quite affordable price, highly recommended.
1 de janeiro de 2023
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Sullenberger. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We look forward to seeing you again in the future!
Kind Regards,
Geneve Team
Trato Impecable, no se puede pedir más
Impecable, tanto en el trato, como en todo el desarrollo de la compra. Servicio impecable. Un pequeño problema, lo resolvieron satisfactoriamente en menos de 5 minutos. Envío rápido, gran atención recibida. Volveré a comprar
12 de janeiro de 2023
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Muchas gracias por sus amables palabras, Sr. Arochena. Realmente apreciamos que se haya tomado el tiempo para compartir su experiencia con nosotros. Nos consideramos afortunados con clientes como usted. ¡Esperamos volver a trabajar con usted en el futuro!
Saludos cordiales,
Equipo Geneve
Falsche Deklaration im Internet
27 de novembro de 2022
Resposta da Geneve - Relojes y Joyas de Lujo
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Es tut uns aufrichtig leid, von Ihren Erfahrungen zu hören. Wir untersuchen dieses Problem und versichern, dass wir es umgehend und korrekt lösen werden.
Mit freundlichen Grüßen,
Team Geneve
I had a great experience
I had a great experience with Geneve Company.
I was looking for a specific watch that most shops didn't have in stock. GeneveCompany had it with a great price. They answered my questions very fast and i paid with bank transfer without any issue.
Delivery with DHL took only 3 days.
Very good experience. Would recommend.
24 de novembro de 2022
Resposta da Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Krafft. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Muy recomendable …
Joyería de calidad absoluta y el trato de el personal es sumamente amable encuentras las joyas que se acordan a tus gustos,presupuesto y mas
18 de novembro de 2022
Avaliação não solicitada
Resposta da Geneve - Relojes y Joyas de Lujo
Muchas gracias por sus amables palabras, Sr. Rivera. Realmente apreciamos que se haya tomado el tiempo para compartir su experiencia con nosotros. Nos consideramos afortunados con clientes como usted. ¡Esperamos volver a trabajar con usted en el futuro!
Saludos cordiales,
Equipo Geneve
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