Geniepoint Avaliações 

AVOID AVOID AVOID!

Attempted to use this charging station at a supermarket. £35 taken immediately however car wouldn’t charge. Kept attempting to charge my car and a further £35 was deducted. Contacted customer service and spoke to the most rude and condescending representative who told me the charging station was broken and I would receive a refund in 7 business days. Demanded an immediate refund to which he said this wasn’t possible as the bank had taken my money, then I asked to speak to his manager to which he refused and said I needed to put this in writing. Emailed and manager eventually phoned me apologised and reimbursed me immediately. I will never ever use geniepoint again as it was all a very big inconvenience and took hours to correct. You would never go to a petrol station and pay £70 and drive away without any fuel so why is this happening to electric vehicles?

What an absolute joke. Said it accepted the card and started charging. 15 mins later come back and tried to disconnect only to be told "charging initiated"! Can't stop it, can't restart it, can't release the cable. Customer service was looking up solutions on YOU TUBE!!! I can do that myself! Took 25 minutes to finally get it released. Absolute piss take.

Total rip-off.
Charged for about 35 mins, got about 80 miles added and it cost £23! Far more expensive than filling up a petrol car.

Tried to use Genie Point at a supermarket car park. No instructions of how to use. Seemed over complicated to me. First time charging away from home.
Unable to just use a debit or credit card. So had no other option but to download the app including all my personal details and card details. Tried to use as a guest, but it didn’t let me. Timed out of the 120 seconds it takes to connect to be able to successfully charge my car. I tried this numerous times but zero charge to my car. No charge occurred yet I have £1, £25, £35 pending fees on my cc this morning. Here’s hoping I won’t be charged.
Not a positive experience charging away from home sadly. 😢

Charged at Busher Walk, Kendal. Absolute nightmare, took three attempts to start a charge, over complicated system with apps, cards and conflicting information on equipment and in app. Was very low on vehicle charge so stressful experience worrying about being stranded. Not a good experience for using an electric car for long journeys.

Useless chargers and company

I plugged in for less than 15 minutes (charge failed after 5 mins adding 1kW). I have inexplicably been charged an overstay fee of £170 and no one has had the decency to reply to my responses thus far. I am appalled by the behaviour of this company, they are fraudsters with an inferior charging network.

Useless again! Left my car to charge for 90 minutes. When I returned the charger had failed, and I got 5 minutes of charge!
This is not the first time this machine has failed, not been working etc.
Geniepoint cannot be relied upon.

Possibly the worst electric charger I have encountered gp17016 it starts then it's finished after 20 tries it might work compared to other companies these chargers are awful, it's been reported to them on nany occasions unfortunately it's not as slick as some other companies, get it sorted genie point

In comparison to some reviewers my experience was relatively positive, but I will avoid Geniepoint in the future if I can.

I used their charger at Honiton Premier Inn and I suspect was charged the £10 excess stay fee, even though I moved my car within five finutes of the charge finishing. Hard to say as the downloaded invoice gives no breakdown of the fee, just the total, but there's either something dodgy going on or they're just excrutiatingly expensive.

I did a quick top-up before heading back home and the fee seemed more reasonable (though still expensive) but I'll be avoiding in the future unless I'm absolutley desperate and I would suggest you do the same.

Literally wish I could give 0 stars. Useless, swiped my card, told me to try again, told me to plug in my car - then said it was out of order. In the meantime they have taken two charges off my card - this was 3 weeks ago - have contacted them numerous times but they're ignoring me. Avoid any charger with this company name on like the plague!

Garbage app. Said it wasn't charging, went back the car and it had charged, but still said it wasn't charging. Disconnected, no idea how much the charge was because it showed zero! Searched the app for anything that might provide info on the cost of the charge, but nothing. Still pre authorising £25 on my bank account while it decides!

Ev driving is hell! 5 years of it has made me fully grey and I’m only 30! These guys do a bloody good job with their stations, 4 years of using their app has been simple easy and the support I’ve needed at times over the phone when things don’t work in desperation is second to none. I’m writing this because I’ve had a disaster tonight, needed to charge with 9 miles left and 50 miles from home. I phoned up and spoke to a Scottish chap called Jamie, I genuinely felt his pain care and sympathy for me and he did all he could to restore the charge point and get me on the road again. I stand by GeniePoint they are a seriously good company to use and in my estimation the best around for support and assistance.
Thank you GeniePoint

I would give 0 if I could. Constantly never works but takes £25 from you. Slow to refund and an absolute joke of a company. Will stick to BP chargers.
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After downloading the app on a Saturday night a Premier Inn parking in Kings Lynn lot in order to use a genie point for the first time, we returned 82 minutes later to ensure we will arrive before the 90 minute time limit for charging. We understood that we would be incurring a £10 fee if we surpassed the 90 minute limit. However,we could not stop the charging. We pressed the stop button on the screen three times. Finally we had to call the 020 number on the front of the charging station. The lady helped us do an emergency stop but not within the 90 minute time limit and we were charged £10. We called the customer service line on Monday morning and were told we need to write an email. We forwarded the 3 emails from GeniePoint regarding charges. We have not heard from the company.

I now check my journey with Zapmap and if a charging point offers Genie I just avoid it and recommend EV drivers to do the same then just perhaps they will get their act together.

In August stayed in Bideford area, North Devon and wanted to charge. Unfortunately both the most convenient local chargers were out of action for the whole week! Astonishingly, in planning to go back in February, find out they are BOTH still out of action. This is appalling and the company should be sued by the relevant local auhtorities.

Zero customer support

Have had all sorts of problems charging my car at various public chargers since I bought my EV over a year ago. Today was the first time I had absolutely no problem. And it was a Geniepoint charger. Flashed my card and the car immediately started charging. Flashed again at the end and it immediately stopped. And 48p was the lowest I’ve paid anywhere away from home. So credit where credit’s due

I am reporting them to Trading Standards and writing to the local paper. Charged my car and was in it the whole time, I was in for 62 minutes and got a £10 fine saying I was in for 90 minutes which I know is not accurate as there was nothing to do at Premier Inn car park other than charge and go plus I checked my charge report. I contacted them but no response and think this is a scam to get a bit more out of me. UPDATE It cost me £100 to use them so avoid Premier Inn at Sale

Terrible terrible terrible

Machine did not work
Rang helpline
Told I was wrong , it did work but had a communication issue
Rude unhelpful person
Took our money
Took us 30 minutes for nothing
We parked somewhere else
Honestly , the worst experience