I just wanted to say a big thank you, to the lovely Kirstyn,who helped me yet again this morning after trying to change my car on a geniepoint charging station on the carpark ,unfortunately I was u... Ver mais
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I had the same experience as everyone else who stayed at a premier. I actually found the customer service helpful hence three stars . I used a third party charging app and agree at night it was clear... Ver mais
Wish I’d read these reviews before accessing Morrisons GeniePoint in Neath. Absolutely hammering down. Machine faulty. And wouldn’t release the cable. I’ve only just had the EV and so glad this wasn’t... Ver mais
Ridiculous system for charging at Babraham Park and Ride in Cambridge. Sounded like the ideal way to charge thr car whilst enjoying a day out in Cambridge. However as well as an expensive .50ppkwh ch... Ver mais
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Avoid! Over priced
I’ve just used GeniePoint for the first time! 8kws for just over £7 I’m gob smacked, Tesla charges me quarter of the cost.
Will not be using these again and shame on Morrisons for letting these rip off companies put their charge points on their property.
It never never works.
I’ve tried several times at different…
I’ve tried several times at different stations .. all we’re not working but I still got charged it’s an appalling service
Stay away from this app it’s not to be trusted
Useless
Useless, despite having app… will avoid this company if I can
Absolutely appalling
Absolutely appalling. cannot register using copy and paste, which makes life difficult for a complex password. Finally managed to register and tried to find a specific, private, destination charger administered by Geniepoint but it doesn't show on the map.
Map is clunky to use. My experience so far seems to mirror that of most app reviewers. Will probably find alternative charger to use.
The website and app need serious re-working.
Don't waste your time with these jokers.
Neither of the chargers at two different branches of Morrisons worked. Avoid.
App said chargers were working
App said chargers were working. Drive there on holiday. Did not work. Phoned GeniePoint technical support they said oh they are out of order. Waste of time and effort and app incorrect. Terrible first experience.
Totally unreliable
Totally unreliable. Have attempted to use geniepoint at multiple sites around Wales (mainly on Morrisons car parks). Invariably out of order, DC chargers are always ‘temporarily unavailable’, Type 2 AC occasionally works.
Avoid.
Although my experience wasn’t a smooth…
Although my experience wasn’t a smooth one, the after re from GeniePoint was second to none. To be fair the issue wasn’t with Genie point. I charged my car successfully and ended my charging session but it didn’t close correctly so unfortunately I was charged an overnight fee although my car had left the car park. I contacted GeniePoint and they could see I had attempted to end the charge session and have agreed to refund me the charge. Couldn’t ask for more in all honesty, great service.
I needed to charge my works car up for…
I needed to charge my works car up for my journey in to work. I have used the charge point in the Morrison at Hadleigh a lot of time and the price was the same as a lot of places, but when I went to use it to recharge the price had gone up all most double. I had no choice but to use it. Why has it gone up so much when we are being ask to use electric more than diesel. I will use other companies instead from now on until they realise the price is putting people off
I would even class them as EV charging…
I would even class them as EV charging company and their senior management need a serious shack up. They are overpriced and I have never been able to successfully charge my EV let alone find one that works.
Absolutely extortionate
Absolutely extortionate. The most expensive by far, and actually working out at more per mile than owning anl conventional ICE car. Rip off company, can only hope they go under, nothing more satisfying thsn seeing the greedy cause their own demise.
Appalling pricing | Poor service | REGULATION NEEDED
Appalling pricing. 98p per kWh! As of today in the local area:
BP Pulse: 77p
Instavolt: 75p
PodPoint: 65p
Note that NONE of the above require you to pay a subscription to get those prices either. Worse still, the app is abysmally clunky and phone lines take forever to get through to anyone.
This was once my favourite charge supplier. Now I can't wait for another supplier to become the market leader in my area.
Does Morrisons have ANY working ev chargers?
I stopped shopping at Morrisons because I have never found a working GeniePoint charger. Have had no problems with Osprey chargers at Marstons pubs.
Tried to connect 3 times every time it…
Tried to connect 3 times every time it failed and was charged 8 pounds connection charge tried to get in touch via phone and email again failed the service is appalling just a rip off please be careful
I hope Geniepoint goes bankrupt
Appalling system and experience. Every single Geniepoint I have ever tried to charge at has been an excruciating process. Lengthy and ridiculous account set up process, clumsy payment system, unreliable charging infrastructure. Everywhere from Morrisons to BP garages they are atrocious. The market will eventually show you how poor you are and you will go bankrupt.
WENT TO 4 IN LEEDS EVERY ONE WAS BROKEN…
WENT TO 4 IN LEEDS EVERY ONE WAS BROKEN (FAULTS) MY CAR RUN OUT OF CHSRGE DRIVING BETWEEN THESE EV POINTS. BAD COMPANY
Gave 1 star as unable to enter 0.
Gave 1 star as unable to enter 0.
Geniepoint is useless. They make the whole electric car driving experience so stressful. Avoid at all costs as they are unreliable and appear to have no maintenance plan. In Cornwall and the Isle of Wight last year there were none found working and they have still not been repaired. Are they still in business?
Has been over a month that the…
Has been over a month that the Geniepoint charger at the Morrison's Totton ,Southampton and still not fixed, can't get through to customer services at all and just a waste of time, out of all the chargers I use this is definitely the worst, will have to travel into the city to charge now, wasting my time and money.
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