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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I tried to find out if I can get the original Sonocent. I was hoping that they brought it back, after replacing it with the (supposedly better) 'Glean', which is woefully inadequate. It seems I could,... Ver mais

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Avaliado com 5 de um total de 5 estrelas

I have been loving this app. It makes note taking so much easier, and if you’re not good at writing notes but still want to look back at the important bits, it allows you tell yourself where you want... Ver mais

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Avaliado com 4 de um total de 5 estrelas

I have found Glean to be really helpful with recording lectures and also marking important areas within the recording which I can revisit later to add notes in. However I have found it disappointing t... Ver mais

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Avaliado com 4 de um total de 5 estrelas

I haven't used it yet as I've been told I cant use with firefox, which I have been using for years and feels comfortable and safe and I like that it is a community-run and it gives me a voice in how... Ver mais

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Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

33 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

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Avaliado com 4 de um total de 5 estrelas

I haven't used it yet ,as,been told cant run on firefox…

I haven't used it yet as I've been told I cant use with firefox, which I have been using for years and feels comfortable and safe and I like that it is a community-run and it gives me a voice in how it is run!
With multiple learning difficulties, these things are important. I don't want to use another one as they hijack my firefox

23 de janeiro de 2022
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Hello.Thank you for the 4 stars.
Glean does only work on the Chrome and Edge browsers, unfortunately it won't work on Firefox.
I understand the frustration when you can't use your preferred browser. You could just use Chrome to access Glean (it's mostly what I do, as I prefer to work from a different browser as well).
If you need help getting Glean working in Chrome then please reach out to our support team again. You can always get in touch at support@glean.co Regards, David.

Avaliado com 3 de um total de 5 estrelas

Lots of room for improvement

Lots of room for improvement. The app doesn't have the same features as the desktop version. Tablets are the future notebooks and there should be stylus compatibility and slide import options. All desktop features and more should be accessible on the app version.

18 de janeiro de 2022
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Hi Zoe, thanks for taking the time to leave a review and also the honesty.

I am the bearer of good news.......feature parity is something we have planned for this year. I don't have specific timescales but watch out for midway through the year.
UPDATE: The Glean mobile app now supports importing PDF slides. You can find out more about that here: https://help.glean.co/article/310-glean-mobile-slides
We're actively working to bring more features into the mobile app. If you have access to our transcription feature, you're now able to view that in the app (with more updates in the pipeline).

Avaliado com 3 de um total de 5 estrelas

Great that I can capture audio and…

Great that I can capture audio and import images but lack of basic audio editing seriously limits the app for me. I can't tell you how often I've forgot to pause for breakout sessions or end at finish of lectures etc. The fact that you can't cut and trim etc is a big limiting factor when I have to fish about to find starts and ends etc.

13 de dezembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

We hear ya on this, it happens to the best of us. Audio editing is something we hope to tackle next year.

Avaliado com 3 de um total de 5 estrelas

Software is good but missing many…

Software is good but missing many necessary features:

Ability to Bold, Italicize, and Underline, change text color and size

Open more than one Glean tab at a time in effort to compare multiple notes

Not needed but adding voice to text would take Glean to the next level

11 de dezembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

We love it when we get detailed feedback - it's always shared with our Product & Design guru's.

Glean is constantly changing and improving, so keep an eye out for future updates.

Avaliado com 5 de um total de 5 estrelas

AMAZING customer service

Glean has AMAZING customer service. They are always thinking ahead and providing useful educational materials. I can't say enough good things about them!

10 de dezembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Thanks for the kind words and its great to hear our material has been useful!

Avaliado com 5 de um total de 5 estrelas

Excellent software

Excellent software! I have ADHD, and this software has been invaluable to my learning over the last few terms. I cannot imagine going back to my student-life before I had Glean!

6 de dezembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Ah Annette, this is so lovely to hear.

Thanks for sharing and good luck with the rest of your studies 🍀

Avaliado com 4 de um total de 5 estrelas

Glean App: What I liked, What I disliked

What I liked: The ability to bookmark and type notes during the recording.

What I did not like: The app interface was too simplistic with a blank screen and a ‘+’ button. I had to fiddle about before I worked out what I needed to do. It is because of this reason why I did not continue using it after the trial period.

If it was made more user friendly, I would difinitely continue to use it as the bookmark feature allowed me to listen again from that point rather than through the whole recording.

I believe there is a balance that could be struck where the interface is more user friendly without a lot of tips etc.

22 de novembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Hi Debra, thanks for taking the time to share your experience.

Reviews and feedback are an opportunity for us to learn & improve and Paul from our Product team would love to speak with you and gain more insight into your experience. If this is something you'd be happy to do, please email support@glean.co and reference your TrustPilot review.

Avaliado com 5 de um total de 5 estrelas

Customer Service

Emily, support specialist, was outstanding! So helpful and kind. She helped with our account and was able to resolve the probelm for us in such a timely manner!

26 de outubro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Thanks Jen, we think Emily's kinda awesome too but to hear this from customers also, it means so much.

Avaliado com 5 de um total de 5 estrelas

One of the best programs I have found…

One of the best programs I have found for help in taking notes during classes at college!

23 de setembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

And straight in there with a 5* - thank you JC!

You think we rock and now we think you rock!!!

Avaliado com 4 de um total de 5 estrelas

Very useful note-making recording tool…

Very useful note-making recording tool for lectures but missing use of colours and export as video from Audio Notetaker.

22 de setembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Thanks for the 4* Martyn and the honesty we're missing some features you found useful. We're not perfect but we're always striving to get there, ideas & suggestions from our users is what keeps things exciting and keeps us on our toes.

Avaliado com 4 de um total de 5 estrelas

I use Glean during my college classes

I use Glean during my college classes. The classes are recorded, but the quality is not always good. With Glean, I am able to record classes with consistent clarity and quality. I wish Glean could record visual along with audio. Good Job Glean Team!!

22 de setembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Hey Dana, thanks for the shout out to the Glean Team!

As a regular user of Glean you'll know we do regular updates to keep things fresh, we can't promise visual recording but your idea will be shared.

Avaliado com 4 de um total de 5 estrelas

My 'Go To' software for making great notes in online training and webinars (even when I am zoning out!)

I have been using Glean for just over a year. What I have found to be really useful is capturing the audio of online webinars and training sessions and annotating the audio so that I can review my notes. I have challenges with attention and slow processing and so even when I zone out, the information that I need is captured. Glean is my 'Go To' software for capturing good quality notes in training and educational settings. Highly recommended. Why four stars? I would love it to capture video too, but hey you can't have everything and this software is still brilliant!

21 de setembro de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

Hi John, we love hearing how Glean has helped, so taking the time to share your experience is defo a feel good moment for us.

Thanks also for sharing your ideas around video capture, all suggestions are shared with our super creative Product team to review - we can't promise anything, but keep watching for regular updates.

Avaliado com 5 de um total de 5 estrelas

Easy to use

Easy to use, makes taking audio notes a breeze. I can revisit the audio file anytime I need to, create my own notes.
Where was this when I was taking grad classes!?

19 de agosto de 2021
Avaliação não solicitada
logotipo da Genio

Resposta da Genio

5* - awesome! Thanks for sharing and taking the time to leave a review.

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