Genius Parts Avaliações 

80
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Most of it went well. The item was correct and even the shipping time was fine (given that the part wasn't in stock at the time). The only remark I have is the packaging; they could have added a littl... Ver mais

Avaliado com 5 de um total de 5 estrelas

⭐️⭐️⭐️⭐️⭐️ – Excellent Service & Genuine Part Ordered a Genuine HP Spectre 14-EA Thermal Heat Sink Fan from Genius Parts and couldn’t be more impressed. The entire order process was handled quick... Ver mais

Avaliado com 5 de um total de 5 estrelas

found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availabili... Ver mais

Detalhes da empresa

  1. Fabricantes de Hardware para Computadores

Escrito pela empresa

With a passion for innovation and a commitment to quality, we set out to provide customers with genuine Lenovo, HP, Asus, Samsung, Dell, and Acer products and parts.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

80 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(80)

39 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Poor quality products, poor customer service

I had an awful experience with this company in every way possible.

I needed a new battery for my Acer laptop, so a store that was partnered with Acer and apparently sells brand new, OEM parts seemed like the best place to go. Oh boy was I ever wrong. The first battery they sent me already had 88 charge cycles and only about 75% of the capacity of a brand new battery so I requested a replacement. The replacement battery came in and managed to be even worse, it had fewer charge cycles (still too many for a new battery) but the capacity was only about 65% of what it should have been, so this time around I asked for my money back.

I sent the battery back and then the hassle of getting my refund started. First I had to remind them that my return had arrived a few days ago so they could process my refund, then they only refunded me £4 for shipping instead of the full cost of the order. Had to email them again to finally get my money back.

All in all, I spent over a month dealing with this and all I got was my time wasted. I highly recommend you don’t order from this company, especially if you need a battery. Or if you do, run a battery health check immediately after installing to make sure they sent you a good one.

22 de outubro de 2025
Avaliação não solicitada
logotipo da Genius Parts

Resposta da Genius Parts

Hi Cody,

We are genuinely sorry you feel this way, as this does not reflect the communication we had with you.

When you contacted us regarding the battery health report, we agreed that the cycle count and capacity were not what you expected from a new unit. We immediately offered you the choice of a partial refund, replacement, or full refund, including a prepaid returns label.

You chose a replacement, and we sent you a prepaid label the same day so the original battery could be returned free of charge. We did not receive any further communication from you after that point.

We always aim to resolve issues quickly and fairly, and in this case we responded promptly and offered a full solution.

If there has been any further issue we are unaware of, we would still welcome the opportunity to review this with you directly.

Avaliado com 5 de um total de 5 estrelas

Lenovo part

Hello . I want to say THANK YOU to Genius parts company. I ordered (Lenovo IdeaPad 3-15ARH05 Palmrest Cover Touchpad Keyboard) and i got it realy fast. Work so good and it was on very good price <3 Thank you guys <3

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service.

I had a query with my order but Jamie was very helpful and sorted everything for me quickly and efficiently.

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company

Great company. I purchased an original Acer battery, Charged it for 24hrs as recommended, it's giving me circa 6hrs of use .

20 de outubro de 2025
Avaliado com 2 de um total de 5 estrelas

I was sent the wrong item

I was sent the wrong item. I did receive a refund in full though.

29 de julho de 2025
logotipo da Genius Parts

Resposta da Genius Parts

Hi there,

We’re really sorry to hear you received the wrong item. We’re glad this was refunded, but we’d love the opportunity to make things right. Please contact us at sales@geniusparts.co.uk, and we’ll do our best to help resolve this for you.

Thank you for your feedback.

Avaliado com 5 de um total de 5 estrelas

Good value, great service!

Found a complete display assembly for my Thinkpad T14 Gen4 with OLED 2.8K Dolby Vision + 5MP Camera for a very reasonable price. Easy to fit, huge upgrade, thank you Genius Parts!

24 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

I was skeptic at first. But it was the only website where I could find the part I needed so I’ve ordered it. 3 weeks later it was delivered. All good.

23 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

I highly recommend GenuisPart

I highly recommend GenuisPart! I bought a replacement keyboard for my Lenovo X1 Extreme Gen 2. The price was more than fair, the delivery to Croatia was incredibly fast, and the keyboard works perfectly. Great product and service!

27 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service! The spare part for my laptop arrived very quickly. Communication and shipping updates were outstanding, everything went smoothly. I’ll gladly shop here again.

20 de agosto de 2025

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