Most of it went well. The item was correct and even the shipping time was fine (given that the part wasn't in stock at the time). The only remark I have is the packaging; they could have added a littl... Ver mais
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Veja o que dizem as avaliações
⭐️⭐️⭐️⭐️⭐️ – Excellent Service & Genuine Part Ordered a Genuine HP Spectre 14-EA Thermal Heat Sink Fan from Genius Parts and couldn’t be more impressed. The entire order process was handled quick... Ver mais
found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again... Ver mais
I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availabili... Ver mais
Detalhes da empresa
Escrito pela empresa
With a passion for innovation and a commitment to quality, we set out to provide customers with genuine Lenovo, HP, Asus, Samsung, Dell, and Acer products and parts.
Informações de contato
Reino Unido
- sales@geniusparts.co.uk
- geniusparts.co.uk
4,5
Excelente
80 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very fast handling of parts and sending…
Very fast handling of parts and sending arrived very quickly 100% original and fits the equipment.
I RECOMMEND
7 de fevereiro de 2025
Good to deal with.
An imediate response to my request and arrived in good time. Well packaged so very happy. Would use again.
31 de janeiro de 2025
Excellent service and product is as…
Excellent service and product is as expected.
30 de janeiro de 2025
Parts are ok but no Status Updates at…
Parts are ok but no Status Updates at the Homepage and Long delivery time.
9 de janeiro de 2025
Resposta da Genius Parts
Thank you for sharing your feedback, Andreas! We’re glad to hear the parts themselves met your expectations.
Please know we’re already working to improve our Transfer Tracking page and communicating this with the customer.
If you have any further questions or suggestions, feel free to reach out. We truly value your input and look forward to providing you with a smoother experience next time.
Conforming product , for france VAT may be payed at reception
Conforming product, fast and tracked delivery.
But I had to pay a 20% tariff anyway, which is about the cost of VAT.
7 de janeiro de 2025
i cant track my delivery
i cant track my delivery, the page never works, im waiting since jan 13th and i hadn any news
13 de janeiro de 2025
Resposta da Genius Parts
Hi Guillermo,
We’re sorry you’ve had trouble tracking your delivery. We’ve checked your tracking details, and your package left the UK on January 17th. You can track it using the tracking number provided in your shipping confirmation or by visiting Royal Mail’s tracking page and entering your tracking number found on your account page.
Once a package leaves the UK, delivery times depend on the destination country’s postal service, which can sometimes cause delays. Your order is still in transit, and we appreciate your patience.
We also couldn’t find any record of you reaching out to us before leaving this review. If you need any further assistance, please contact us at sales@geniusparts.co.uk—we’re happy to help!
Impressive customer servcie
I was very impressed by the customers service I got from one of their staff. I tried to order a spare charger and realised that the price at checkout had added 20% VAT.
When I questioned them I got a quick response that their quoted prices were VAT inclusive; I felt comfortable enough to order the item at the higher price and they raised a credit note to refund me the difference.
I had a few other (technical) questions and they dealt with them so quickly and professionally.
27 de dezembro de 2024
Took a long time before the order (two…
Took a long time before the order (two items) was complete due to Acer holding things up. To their credit, Genius did keep me informed and requested what I would want to do in the light of the delay...
13 de dezembro de 2024
Good Experience
In general it was a good experience. After place my order on the website took less than a week to received, I didn't received any acknowledge saying "we sent you laptop part". Good package. The only way to speak with them is from email address, the telephone number given on the website anyone answer (I tried everyday, different times for a week).
2 de dezembro de 2024
Lenovo Keyboard
Fast shipping, excellent product, good communication, recommended seller. I got a perfect Product for my Laptop.
30 de novembro de 2024
Resposta da Genius Parts
Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations.
If you have specific concerns or issues you'd like us to address, please feel free to reach out to us at sales@geniusparts.co.uk. We’re here to help and would appreciate the opportunity to resolve any issues and learn how we can improve.
Thank you for your support, and we hope to serve you better in the future.
Resposta da Genius Parts
Thank you for your feedback, Pierluigi Maiola.
We’re sorry to hear about your concerns. Your order, placed on 11th November, was shipped on 15th November. As per our shipping times for EU Standard International (2 to 11 business days), your order is within the expected delivery timeframe, with tracking showing delivery scheduled for today (22nd November).
On 20th November, we also emailed you at the address provided with the tracking details to help you monitor your shipment. If there are any issues with delivery, please don’t hesitate to contact us directly at sales@geniusparts.co.uk, and we’ll be happy to assist further.
We truly value your feedback and are committed to ensuring your satisfaction.
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