Genuine Motors UK Ltd Avaliações 

328
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Its easy to be scepticle for non OEM Parts however as they stated not the cheapest but with metal reinforcement that mimicked the original I removed. Having cleaned up the rear door, a little WD-... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great door aperture seal at a great price. Original one sent out was 2 inches short. I contacted them with a photo of the issue and Yun responded by apologising and sending out a longer one the very s... Ver mais

Avaliado com 5 de um total de 5 estrelas

El producto fue instalado recientemente y encaja a la perfección. Es un poco larga de más ,pero es normal. Para que se pueda instalar en varias versiones entre ellas la mía Opel Astra H. Calidad ya lo... Ver mais

Avaliado com 5 de um total de 5 estrelas

The price was very competitive, and the seal fitted the Freelander 2 perfectly. Additionally, the postage by Royal Mail was only 13 pounds, and the item arrived in ten days. Customs duty was paid at t... Ver mais

Detalhes da empresa

  1. Loja de Autopeças

Escrito pela empresa

We are an online vehicle parts trader. We have wide selection on rubber components, weatherstrips, windscreen mouldings.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

328 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(328)

39 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

Ordered a windscreen seal for my van, one ordered was wrong size, rang Genuine Motors, spoke to Dennis, who, with no fuss or bother put an exchange seal in the post for me that day. Recieved it this morning. Thank you Dennis.

22 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Paint Gear, Great Gear

Delivery was fast and the product I purchased is of a high quality. I'd accidentally entered incorrect details for my vehicle and was contacted immediately to inform me of the error. Great communication and fantastic product.

26 de dezembro de 2025
Avaliado com 1 de um total de 5 estrelas

terrible

ordered a boot seal, it was wrong. they tried to say it was correct when it wasnt.
after service terrible, cannot contact them easily, was told to send it back. did that, havent had a refund and have also been ignored when trying to resolve issue.

17 de dezembro de 2025
Avaliação não solicitada
logotipo da Genuine Motors UK Ltd

Resposta da Genuine Motors UK Ltd

Dear Mr . Roe
We’re sorry to hear you’re unhappy with your experience. We’d like to clarify a few points so this can be addressed fairly.

We did not receive any phone calls from you, but we did communicate via messages and tried to understand the issue with the item supplied. At no point did we refuse to help — our aim was to resolve the matter correctly.

A return was discussed, and as standard procedure we requested a tracking number so we could confirm the item was sent back. Unfortunately, we never received a tracking number, and the item has not been returned to us, so a refund could not be processed.

We are always happy to resolve issues and remain open to doing so. If you would like to continue with a return, please contact us with the return details so we can assist further.
Kind regards,
Genuine Motors UK Ltd

Avaliado com 5 de um total de 5 estrelas

Perfect For My Merc W369 Vito Tailgate

Its easy to be scepticle for non OEM Parts however as they stated not the cheapest but with metal reinforcement that mimicked the original I removed.

Having cleaned up the rear door, a little WD-40. Silicone spray and a no russ attitude this resulted in a most satisfactory fit and as good as any OEM part.

Very pleased with what is my 2nd purchase here and not the last, fast delivery well packed.

10 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Yeti Door Seal

First purchase from this company and what great service, the door seal arrived super quick and well packaged, all at a reasonable price.
Will definitely save the site to use them again when needed.

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great door aperture seal at a great…

Great door aperture seal at a great price. Original one sent out was 2 inches short. I contacted them with a photo of the issue and Yun responded by apologising and sending out a longer one the very same day. I can thoroughly recommend Genuine Motors for their customer service and a quality product.

25 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Rear Tailgate Rubber Seal VW T5

I ordered Rear Tailgate Rubber Seal For my VW T5. It was almost impossible to find this car part. Genuine motors helps me a lot. The seal fits perfect. I am from Czech Republic and also delivery was very fast with any problems.

29 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

First class service

First class service. Great communication and very helpful instruction. 100% happy with the new seals. I had to order more seal from them as I did not follow their instructions the first time and the seal did not stick. I should have heated the metal with a heat gun or hairdryer, I will do next time.

20 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Replacement door seal for my VW T5 was…

Replacement door seal for my VW T5 was useless, did not fit and was nothing like the original component it was supposed to replace, had to throw it away.

26 de agosto de 2025
logotipo da Genuine Motors UK Ltd

Resposta da Genuine Motors UK Ltd

Dear Mr. Willis,

We’re sorry to hear that the seal didn’t fit your VW T5 as expected. Our door seals are designed to closely match the genuine product and generally achieve almost 100% customer satisfaction. It’s possible that the item purchased was not the correct type for your specific T5 model — for example, campervan or bus versions often require a different profile.

If you could please contact us directly with your vehicle details, we’ll be happy to help identify the right seal or offer a suitable solution.

Kind regards,

sales@genuinemotors.co.uk

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